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  • 1
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 178-181 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Reviews the process of ISO 9000 registration for the construction industry, with insight from the author's rich experience in helping construction firms to register for this international standard. Addresses the questions: the first-meeting, the courting process, the relationship and a life-time together. Concludes that the paper challenges the fundamentals of the need for ISO 9000 for the UK construction industry.
    Materialart: Digitale Medien
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  • 2
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 64-77 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Brand managers face many challenges (including questions of brand strength, world-class culture, "glocal" branding, seeded marketing channels, "service smart" integration, brand architecture and brand organizing). A framework is presented for thinking about the challenges and how to deal with them. This process, called "brand chartering", has three principal elements: creating and communicating the brand, managing the brand organization, and directing and structuring the brand. Illustrates how this framework is of help in management practice and shows how it can be used as a stool for organizational learning.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 3
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 109-118 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Corporate reputation is formed by the firm's various publics on the basis of information and experience. Different publics consider different informational cues. Focusses on the cues considered by customers of a beverage firm. Uses focus groups and a survey among consumers to develop an instrument to measure corporate reputation. The instrument can be used to track the evolution of the corporate reputation of a firm over time. Discusses other implications in terms of the role of the "halo" effect on corporate reputation and indicates directions for future research.
    Materialart: Digitale Medien
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  • 4
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 93-108 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Branding has traditionally been viewed as an essential tool for marketers to establish an identity for their products. Even products among the commodity range make use of branding to establish a position for themselves in the market. Unbranded or "generic" products, therefore, tend to go against this branding principle. These products, which are usually sold at a price which is lower than their branded equivalents, are most often found in the area of low-involvement grocery items. Previous studies of consumer perceptions of generic products tend to be broad in their scope by looking at generic products as a product category, rather than seeking consumer views on individual generic products. This paper identifies the characteristics of generic purchasers, and their broad perceptions of generic products as a group; and, the research extends previous work in the area by comparing a range of individual generic products to each other in terms of their value, quality and packaging. In addition, the research identifies how much importance consumers attach to value, quality and packaging when buying these individual products - in generic form or otherwise. A mail survey of 1,000 New Zealanders revealed that, in contrast to previous studies, generic consumers tend to be older and on a lower household income. In general, consumers do not believe that generics are substandard products. However, when looking at individual generic products, the less standardized generic products are not performing as well as others when it comes to consumers' perceptions and demands. Proposes that if generic products are to have a recognizable future, it may be necessary to embark on a program which enhances consumer perception of the quality and value of the less standardized generic products.
    Materialart: Digitale Medien
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  • 5
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 119-129 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Outlines a new approach for managing brands that brings the process into line with recent advances in the management of flatter, customer-facing organizations. Argues that the traditional marketing and brand-building approach, characterized by a narrow, product-focussed selling proposition, no longer adds sufficient customer value. As a result, a gap has arisen between the value offered by the brand and the value expected by its customers. The factors which contribute to this value gap are discussed in the context of the changing customer and the changing organization where customer value is increasingly generated by business processes traditionally outside the remit of brand management. Introduces a management tool, the Unique Organization Proposition (UOP) to bridge this value gap by integrating the company's core business processes into a visible set of credentials that adds customer value through the supply chain. Identifies and discusses the ways in which the UOP links with each of five core business processes. In conclusion argues that if marketers are to regain their role in the heart of the value-adding process, they must lead in the management of the UOP and relegate their traditional brand engineering tools to an appropriate place in the overall UOP architecture.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 6
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 151-162 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The globalization of fashion brands has occurred as major fashion designer houses have expanded their product ranges and diversified into middle-market diffusion lines. Central London has been the target for some of this development activity in the 1990s. Charts the growth of designer outlets in the UK capital with particular attention to foreign companies and their market-entry strategies.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 7
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 14 (1997), S. 120-127 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The help desk and user support industry has, over the last ten years, risen to prominence as one of the most important areas of the IT and customer services industry. However, it has also become clear that not all help desks have the same requirements, and help desks operating in academic environments find themselves with distinct circumstances and problems. Drawing on research published by the author, and a comprehensive review of recent literature and input from practitioners, addresses these issues which distinguish the help desk in academia. Also finds that it often suffers from difficulty in defining its role and obtaining resources, examines how some institutions have successfully tackled these problems and offers some suggestions for strategies, future developments and sources of expert advice.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 8
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 16-21 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The World Wide Web is the most significant advance in mass dissemination of information since the invention of the printing press. Because electronic information is largely display independent, it is accessible to persons with disabilities who have the use of a computer with adaptive technology. Unfortunately, some Web design erects new, needless barriers to the use of this medium. This article outlines some of the problems, describes international activities aimed to transcend these problems and also suggests some simple, immediate solutions.
    Materialart: Digitale Medien
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  • 9
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 27-28 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Reports that the use of new technology in English composition courses is making it easier to teach and to learn how to write, according to instructors and students at the University of Oregon. A new computerized writing classroom and extensive training of instructors in use of the classroom, plus electronic mail and the Internet, are having positive results. About 35 instructors and 750 students benefited from use of the new instructional methods and technology in 1996, according to Ann Alskaya, director of the university's new Center for the Teaching of Writing. Eventually, the changes will affect all 4,000 freshman students who take English Composition at the UO. Later, the center will train faculty members outside the English department who want to incorporate technology and writing into their courses.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 10
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 29-33 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: It is important to understand the organizational structures and decision making processes in the university and their relationship to the CWIS. This article describes, reviews and summarizes March and Cohens' theories on the university as a structured anarchy. It also raises a list of questions that CWISs struggle with regularly which may be best answered by this theory. A second part of the article describes the companion theory of garbage can decision making proposed by March, Cohen and Olsen. Besides proposing the decision making model, March and Cohen even offer tactics to use in a structured anarchy that can enhance chances of success. Although CWIS problems seem dominated by management of technical questions, the authors feel that the ability to understand the organizational model of an institution and to manage the decision making process may be equally important to success as technical expertise is.
    Materialart: Digitale Medien
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  • 11
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 61-62 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes a Web-based service set up for authors and teachers at the library, Wake Forest University. It involves a Web site which facilitates copyright permission requests, thus encouraging the seeking of permission and freeing up library staff time which had previously been spent helping individual patrons through the process.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 12
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 66-67 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Summarizes a teaching strategy developed by three University of Wisconsin-Green Bay faculty members which employs e-mail and the World Wide Web to bring interactivity to large-section, introductory lecture classes.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 13
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 91-102 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This paper focuses on a multi-year effort to change the organizational culture of a very traditional IS unit into one that is "learning organization" and "client service" oriented. It describes the steps taken in the first two years within the context of John Kotter's "eight-stage process of creating major change". The paper sets forth the intent of each phase and the practical steps that have been taken to bring about the desired change. It approaches the process from the perspective of the CIO (the initiator of the process) with a practical appraisal of its success to date from the viewpoint of a long-time university staff member.
    Materialart: Digitale Medien
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  • 14
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 103-107 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Without reliable electronic records, colleges and universities will be unable to manage and defend themselves - they will lose their memories and be at significant risk. The authors explain the problems associated with the continuing reliability of electronic systems, and define the difference between an "information system" and a "record-keeping system". Collaborative partnerships among information technology staff, archivists, records managers, auditors, lawyers, and others at each campus, and also among professional organizations, are proposed to address these needs.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 15
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 128-130 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes steps that can be taken by all members of the campus community to prevent software piracy. Details the application of copyright law for works of software, then goes on to advocate the development and implementation of a software policy and software audits.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 16
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 122-127 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Regardless of how they are budgeted, information technology (IT) costs must be paid. Most schools offer some computing services at no cost to the individual or unit and some that are charged back to users and units. Typically, common good services are centrally funded, and services that differentially benefit specific individuals or units are charged for. How services are funded often reflects a school's philosophy about IT and about finances. Preferably, IT funding mechanisms deliberately help shape and influence an institution's IT and services philosophy, as opposed to an IT or service philosophy being unintentionally shaped by fiscal policies that follow no particular strategy. Levying fees to users on an individual or departmental basis may yield a different demand and expectation of IT services than when costs are borne by a central budget. Quantity and quality, degree of centralization, and administrative complexity of services are major variables in determining funding. Also at stake is the degree to which an institution wishes to endorse, suppress, control or expand IT services. These issues are specifically illustrated through a case study of the formulation of a new budget and cost accounting model to both finance an institution-wide network upgrade and to maintain that network.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 17
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 131-136 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Administrators and funding agencies are legitimately asking whether our huge investment in information technology is improving higher education. Two surveys conducted at The College of Wooster gathered students' impressions of the impact of e-mail discussion groups and Web pages on their classes, and they show that overall students do see these technologies as beneficial. Other studies are also summarized. But what is the right question? Is it the technology that matters, or is the benefit in how it is used?
    Materialart: Digitale Medien
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  • 18
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 137-141 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Multi-campus/large scale distance learning initiatives increase the complexity of issues, and affect the impact of various quality factors that must be considered in the design and implementation of programs. The impact and interactions of distance education quality factors differs when designing large-scale versus smaller-scale distances learning programs. This article will look at the various quality considerations within a large-scale model, and will look at how decisions were made to ensure quality in the design of the California Virtual University (CVU).
    Materialart: Digitale Medien
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  • 19
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 158-163 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes work at the University of Tennessee, Knoxville, USA, in developing information across the curriculum. Similar to writing competency programs, this approach will require students to take a number of information-intensive courses and necessitate a close partnership between librarians and teaching faculty in establishing requirements, integrating information skills into the curriculum, and evaluating outcomes.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 20
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 142-147 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The introduction of sophisticated information technology to higher education is now forcing faculty and administrators to reexamine the traditional allocations of ownership interests in course materials. This article has been prepared to alert educators and administrators in higher educational institutions to the issues surrounding ownership of electronic course materials. In particular, the article focuses on the allocation of copyright ownership in electronic course materials as between faculty and their sponsoring institutions. While copyright laws vary somewhat from country to country, basic ownership issues will be common to nearly all copyright regimes. Drawing on US copyright law as an example, the article briefly reviews relevant copyright basics, the work made for hire doctrine, and options for contractual allocations of copyright. The article concludes by laying out a series of criteria that should be considered in formulating an institution's intellectual property policy.
    Materialart: Digitale Medien
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  • 21
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 164-173 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The authors describe the preparation and execution of a statistics and a fine arts course, each of which was offered in parallel to an on-campus classroom group and an online Internet group. The authors address the pedagogical, administrative, and political issues that must be resolved before one can legitimately offer a course of study to an Internet audience that the instructor will never physically see. Pedagogical issues are paramount if the goal is to achieve best teaching practice. In addition, there are numerous administrative hurdles to resolve where admission officers, registrars, and governing boards are working from a traditional mindset where rules and guidelines are based on local geography and physical presence. Further, political issues quickly present themselves, including time issues, faculty-colleague and administrator perceptions of "legitimate teaching activity", and valuations of the course.
    Materialart: Digitale Medien
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  • 22
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 183-186 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: With the Web sweeping through every aspect of campus services, how do you quickly deliver complex services without reinventing the wheel each time? The ability to quickly create support processes allows development staff to be more productive, and provides better service to clients. The use of collaborative development methodologies have been shown to be effective in the delivery of high customer satisfaction, fast prototyping of new services, and rapid deployment of operational processes. Discusses the aspects and benefits of rapidly developing and implementing Web-based services with limited resources, and our success with tools that support collaborative development.
    Materialart: Digitale Medien
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  • 23
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 174-182 
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This paper describes the experience of a globally distributed organization, as simulated across three MBA programs. The students, located in each of three countries, worked collaboratively in teams to create a common project, using technology as a means of communication. Observations were made of local team interaction, as well as the intergroup exchange that came about from merging the local teams into a larger global team. The project revealed some weaknesses in technology as a communication tool, as compared to face-to-face interaction. Nevertheless, the findings support traditional group theories - theories developed through observation of face-to-face groups. The existence of mutual accountability and evaluation, superordinate goals, and the tone of the initial group meeting were found to be key for successful task completion and group satisfaction. Building a team in a virtual setting was found to be more difficult than in a face-to-face environment, but not impossible. Team-building factors that might be implied in a local arrangement, had to be made explicit in the virtual setting, as opportunities did not exist for clarifying intentions outside of the meeting place. Additional experience in using the technology as a means of communication should reinforce this need for clarity, as managers become accustomed to fewer opportunities for communicating implications.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 24
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 19-25 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Many companies have adopted self-directed work teams as a way to empower their employees and thus enhance both productivity and quality. Many of these same companies, however, have experienced a myriad difficulties and problems in attempting to implement a team programme. Explains how to determine if your company could benefit from using a team management approach, as well as how best to "set the stage" for an empowerment programme such as teams. Includes useful strategies for implementing teams, a discussion of the critical role of management, how long the transition can be expected to take, how to deal with issues of accountability, and the importance of initial and ongoing training. Addresses the concept of team efficacy in the context of why teams are successful at some companies and disastrous at others.
    Materialart: Digitale Medien
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  • 25
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 40-45 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Claims that management's failure to recognize the importance of attitudes and to foster a change is one of the primary reasons for the failure of the quality transformation process. States that successful TQM implementation is dependent on the existence of a total quality culture among all personnel. Reports research which indicates that, although some positive elements do exist, for example, a common accepted vision, accepted responsibilities, customer-focus and group cohesiveness, much still needs to be done to pave the way for a total quality culture.
    Materialart: Digitale Medien
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  • 26
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 71-77 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Highlights the need to improve organizational communication and training. Discusses the need for organizations to develop staff values and objectives before considering the role of communications in such a company.
    Materialart: Digitale Medien
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  • 27
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 100-105 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates - personal demographic, work-setting factors and work outcomes - of these values. Finds that personal demographic characteristics are inconsistently and weakly related to cultural values and that both work-setting characteristics and work outcomes are consistently and strongly related to cultural values. Women and men describing cultural values in more favourable terms were more satisfied with their jobs, had lower intentions to quit, experienced more opportunities for on-the-job learning and development and compared the firm's service quality and products more favourably with their competitors.
    Materialart: Digitale Medien
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  • 28
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 121-125 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The most commonly used method - the use of a formal questionnaire, administered at the end of term or end of semester - is not useful for generating continuous improvement in the short term. Aims to explain the perceptions minus expectations gap analysis approach to obtain informal feedback from students and use it for formative purposes. Summarizes the reasons for the increased interest in student feedback. Describes the process of obtaining feedback to generate the perceptions minus expectations gap. Presents evidence to show that the key factors that aid or hinder learning are situational. Finally, gives an example of the application of gap analysis.
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  • 29
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 150-159 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Shows an in-depth research focusing on the concerns of organizations in improving productivity and profitability levels by effective and efficient means using TQM. Evaluates the findings of TQM implementations from manufacturing and service industries and provides techniques on how TQM can be made to work successfully for any organization are provided.
    Materialart: Digitale Medien
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  • 30
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 7-12 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Observes the increasing influence of new communications technologies on information transfer and business practices, and highlights features of the Internet which could prove essential for marketing managers and academic researchers. Spotlights new developments, such as the "virtual university" model, which can provide cost-effective management learning programs, and concludes that the Internet has much to offer, particularly for global companies.
    Materialart: Digitale Medien
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  • 31
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 18-24 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Using a sample of 872 shoppers and data for 14 products, tests the degree to which extrinsic cue reliance differs between "store brand" versus "non-store brand" prone consumers. Results indicate that store brand prone consumers exhibit significantly less reliance on extrinsic cues in quality assessment. Reliance on brand name had an especially strong effect in forming taste expectations. Price reliance had a marked effect in determining perceptions of quality and reliability of ingredients. Discusses the implications for management.
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  • 32
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 45-60 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Examines the relationship between a product's features, the consumer's quality evaluation, and the marketer's pricing in the context of a dynamic product/market environment. Estimates a simultaneous system model using two-stage-least-squares regression on Consumer Reports data of three high-technology consumer durables which have shared common product/market characteristics but reached different levels of household ownership in the late 1980s. The results of pairwise correlation and 2SLS regression analyses revealed that the associations between prices and quality evaluations were insignificant, but the associations between product features and prices or between product features and quality evaluations, varied across the three product categories at their different levels of market penetration. As a product's customer base widens or the consumer's knowledge and experience with the product accumulates, the significant association of marketer's prices changes from "with the product's feature availability" to "with the consumers' experience-in-use advantages," while the significant association of consumers' quality evaluations changes from "with the consumers' experience-in-use advantages" to "with the consumers' experience-in-use disadvantages." The empirical results, however, suggest no relationship between the marketer's pricing of a product and the Consumer Reports' overall quality evaluations on the product.
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  • 33
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 99-107 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Examines the effects of four factors (the bundle: pure or mixed, the price discount, the functional complementarity of bundle components, and the number of bundle components) on consumers' intentions to purchase product and service bundles. The findings were relatively consistent across product (automobile) and service (automotive service) contexts, and illustrate that pure bundles are preferred to mixed bundles, and a greater price discount is preferred to a lesser one. The results also indicate that five component bundles generate greater purchase intention than either three or seven component bundles, and that "very related" bundle components result in greater purchase intention than either moderately or not related components. Additionally, several interactions are present.
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  • 34
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 142-148 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Intranet adopts the same information technology that the Internet utilizes for network processing with the exception of system boundaries. Moving corporate systems onto an intranet environment will increase the data traffic within corporate network. In order to smooth out data traffic in the network, adopting a high-quality management process to the intranet is needed. This article discusses the costs and benefits of adopting the intranet, tool availability and selection criteria, and some management issues for developing an intranet.
    Materialart: Digitale Medien
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  • 35
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 136-141 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This study sought to determine if differences exist among various age groups regarding students' use of the Internet. Surveys were administered to 548 students from three regional universities in the southeastern USA. Survey responses were then analyzed to determine how many students regularly use the Internet, how many hours per week regular users spend on the Internet, and what computers they use. Information was also tabulated for use of e-mail, use of the Internet to obtain university information, and for the number of students who had home pages. Finally, survey responses were analyzed to determine which students: consider the Internet to be a fad; project their future use of the Internet to be less, the same, or more than now; and project they will use the Internet in their chosen careers.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 36
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 85-94 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: It is widely assumed - and frequently asserted - that university communication practices are being radically transformed by the introduction of electronic communication. Explores the introduction of Internet access in a single university, the University of Canberra, located in the capital city of Australia. The prime objective was to identify the frequency and type of use that academic staff were making of the Internet during 1995, with supplementary objectives being to record perceptions of users toward the Internet, and barriers to its effective use. The principal finding is not unexpected: academics were making very varied use of the Internet. Some staff were utilizing some facilities on a daily basis; others were yet to begin exploring this new communication medium. A particular surprise was that at the time of this survey the Internet was being used very little for teaching.
    Materialart: Digitale Medien
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  • 37
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 189-194 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Documents the sequence of steps taken in setting up a cross-cultural management course, and making extensive use of the Internet to add to the reality of the experience for fourth-year and MBA students who, like most university students, have access to the Internet, a communication medium that allows inexpensive contact with other cultures.
    Materialart: Digitale Medien
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  • 38
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 170-188 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Analyzes a national random telephone survey, carried out in October 1995, on the motivations for and barriers to Internet usage. Eight percent of the random sample reported being Internet users, while surprisingly another 8 percent reported being former users. In total, 85 percent of respondents reported having heard of the Internet. The survey showed evidence of a digital divide, Internet users being generally wealthier and more highly educated, and blacks and Hispanics disproportionately unaware of the Internet. Social and work networks appear to be important for stimulating interest in the Internet and providing users with support. As to reasons for using the Internet, socio-personal development appears to be the key driver, while nonusers have a decidedly different set of beliefs about the Internet's value. As to the barriers to Internet usage, even experienced users find it difficult to get started, which confirms other studies of this topic. Barriers include cost and difficulties in understanding how to use the Internet. Concludes that the results of the survey indicate that people strongly desire an easier-to-use Internet.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 39
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 195-200 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Examines current and planned practices and the major benefits of communication-intensive information system applications. The Internet, once a government-controlled, tax-supported endeavor, is no longer restricted to noncommercial traffic. Contends that business use of the Internet has grown rapidly over the last several years, yet information technology managers still struggle to evaluate the contribution of this new technology in their organizations. Surveys were sent to a random selection of 500 companies to analyze current use and impact of the Internet in a business setting. Reports on the variety of expected values to be derived from use of the Internet indicated by respondents.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 40
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 201-207 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Considers that, in addition to all the positive attributes of the Internet, negatives are bound to emerge. Negative influences include the ability of children to access information that is not suitable for their age and the absence of laws or legal legislation to limit this access to the material. Laws are in existence prohibiting young people under the age of 18 years from accessing sexually explicit or sexually deviant materials. The problem with the Internet is the fact that there is no sanction limiting people from posting material of this kind. Warns that as an increasing number of children get online, solutions to these controversial issues must be discussed openly.
    Materialart: Digitale Medien
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  • 41
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 208-216 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Knowledge of the Internet Protocol (IP) address is essential for connection establishment in certain classes of synchronous distributed applications, such as Internet telephony and video-conferencing systems. A problem of dynamic IP addressing arises when the connection to the Internet is through an Internet service provider, since the IP address is dynamically allocated only at connection time. Proposes and draws a contrast between a number of generic methods that can be classified as online and offline methods for the resolution of dynamic IP addressing. Online methods, which include the World Wide Web, exchange server and the dynamic Domain Name System, are only effective when both the caller and recipient are logged on to the Internet. On the other hand, offline methods, which include electronic mailing and directory service look-up, provide an additional means to allow the caller to leave messages when the recipient is not logged on to the Internet. Of these methods, the dynamic Domain Name System and directory service look-up appear to be the best for resolving dynamic IP addressing.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 42
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 246-251 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses some of the limitations of virtual reality (VR) with reference to socio-technical systems - the interaction of people with technology. Argues that VR has potential applications but that these applications may prove to be more limited than some proponents would suggest. Points to a significant opportunity for VR technology to be used in strategic partnership marketing and supply chain management.
    Materialart: Digitale Medien
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  • 43
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 25-29 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Addresses the following issues: What is the importance of a firm's reputation to the success or failure of its brands? What is the effect on the firm's brands when a firm's reputation, either through acquisition or restructuring, decays. How important is it for a firm to maintain or enhance its reputation? Can a brand's reputation be transferred successfully to other products?
    Materialart: Digitale Medien
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  • 44
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 61-69 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Over the past 15 years, many UK car manufacturers have learned that quality must be designed into cars before they are manufactured - it is expensive, if not misguided, to create quality by inspection after the car has left the production line. Examines the rigorous cost management technique which helps prevent senior managers from launching low-margin cars which do not generate enough returns on investment. Finds that most UK-based car manufacturers employ the logic of target costing as a marketing management tool to determine the prices of new car models. Suggests that before a new car is launched, senior managers must determine its ideal selling price, establish the feasibility of meeting that price, and then control costs to ensure that the set price is met. Reports the conclusive evidence that when target costing works well, quantifiable hurdles are established in a transparent process, and senior managers are more likely to commit themselves to what the statistical numbers show.
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  • 45
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 80-93 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The 1980s and 1990s have seen competition emerge within industries traditionally imbued with monopoly status, for instance, the field of telecommunications. Within these industries, increased competition and the threat of the removal of statutory monopoly has resulted in greater awareness regarding the impact of quality on service and efficient pricing. Discusses, as an example, postal services, an industry of immense importance worldwide, suggests that the emphasis postal services place on the implementation of both timely and reliable service and competitive prices will inherently determine the success they will have withstanding the ever growing threat of international and national competition. While postal services and public utilities share similar peak-load problems as discussed in the traditional natural monopoly literature, limited deferrability of mail service, together with service differentiated pricing, yields a framework sufficiently different so as to warrant a separate analysis. Presents a model which considers this analysis by developing welfare-optimal prices, reliabilities and capacities under conditions of stochastic demand subject to reliability constraints on service quality and a minimum profit Ramsey constraint.
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  • 46
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 6-9 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Suggests that formal mentoring schemes are on the increase in response to the rapid pace of change and the need for people to network in lean delayered organizations. Defines mentoring as a one-to-one process of helping individuals to learn and develop and takes a longer-term perspective which focuses on the person's career and their development. Reviews the experience of best practice organizations using mentoring and draws on a feasibility survey of managers in a 10,000 strong global engineering company. Typical problem areas are that expectations and objectives may be misunderstood, the formal framework may not fit the culture and it can be hard to find suitable mentors. Discusses the strengths of mentoring, some of the pitfalls, and factors which help to make mentoring work effectively. Asserts that you should be clear what you want out of mentoring, communicate thoroughly, carefully tailor the programme to the needs of participants and the culture, train the mentor and set up evaluation and review methods.
    Materialart: Digitale Medien
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  • 47
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 30-34 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Explains that an online ISO 9001 based management system has been developed using the Worldwide Web, a hypermedia system and part of the Internet. Subject matter is presented as an alphabetical list of linked encyclopaedia-style entries. Numerous navigational techniques are available, and the system allows the user several different routes to particular information. ISO 9001 and Tickit cross-references are incorporated, together with linked process diagrams, a topic-based change log and electronic forms. The level of detail presented on screen may be controlled by users.
    Materialart: Digitale Medien
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  • 48
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 58-70 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Aims to provide an overview of major work that has been carried out in the area of strategy development in the past and outlines how it will develop in the future. Presents an analysis of the term "strategy". Discusses the evolution of different conceptual frameworks over time together with their impact on today's understanding of strategy formulation and implementation. Concludes by presenting the requirements for a dynamic approach to strategy development together with the way in which it can be realized.
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  • 49
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 88-92 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: In an age when everything is moving at a faster pace and change has become the order of the day, companies large and small have to be more alert to the opportunities and threats that could make or break them. British Steel has raised the business awareness of all its employees and is nurturing a learning culture by placing great emphasis on education and training. However, stand-alone training programmes, to be fully effective, have to be part of an integrated strategy for quality improvement. Outlines the efforts of one part of British Steel, the Coated Products group of works within the Strip Products portfolio, which has developed and implemented a co-ordinated multifaceted approach to continuous improvement through its people.
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  • 50
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 139-145 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the "compliance" philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance-driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer-pleasing products - the elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a particular third package - all within the same company.
    Materialart: Digitale Medien
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  • 51
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 169-177 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Traditionally, clients' expectations with regard to quality in construction works are ensured and upheld by building contracts. With the recent emergence of ISO 9000 quality management systems (QMS), however, the definition and assurance of quality have taken on a new dimension. Many contractors have since applied QMS in their organizations without understanding its intricate relationship with the building contract used. Examines the likely conflicts and compatibility between standard forms of building contract and QMS. An understanding of the possible legal obligations that may arise from adopting a QMS contractually will help contractors and clients protect their interests when defects arise.
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  • 52
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 26-29 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Gives a basic understanding of what could be done to increase teamwork to benefit an organization. In researching the significance of teamwork and the problems teams confront in the business arena, provides a better understanding of how team building fits into the future of successful businesses. By focusing on different tools and techniques, develops an insight on the approaches that can be taken to reach this important cohesion. Through corporate examples, examines the results of the variety of approaches discussed. Through these day-to-day business events, provides a visual perception of the important contribution that increased teamwork can provide. Contends that, as we move through the present business climate, efficient and effective teamwork is the recommended approach to achieve and maintain a successful business.
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  • 53
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 52-57 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Describes the elements of a successful employee training programme. Explains the distinction between training and education, along with a discussion of why "soft skills" training initiatives are less effective than skills-based approaches. Discusses the critical role of the training manager in implementing a training programme, as well as important considerations when developing a strategic training plan. Finally, describes several key factors which determine how employee training programmes can best support company profitability.
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  • 54
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 106-111 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Knocks the final few nails into the coffin which contains the remains of the notion that the theory and practice of control charting depend on assumptions of normality. The subject's creator, Dr Walter Shewhart, denied this as long ago as 1939! His most famous student, Dr W. Edwards Deming, denied it repeatedly thereafter. There appear to be two most crucial arguments as to why the "orthodox" statistician claims that normality is necessary. One is to enable probability interpretations of control limits. The other is to justify the conversion factors which are in common use in control-chart calculations. The truth is that, even under normality, the usual probability interpretations are meaningless in practice and that, in the latter case, the behaviour of the conventional conversion factors is not at all dependent on normality but is in fact very similar over a wide range of differently-shaped probability distributions.
    Materialart: Digitale Medien
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  • 55
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Training for quality 5 (1997), S. 126-129 
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: During 1996 the facilities management department at the Sanofi Research Centre in Alnwick implemented an ISO 9000 quality system. The primary aim for implementing the system was to improve the services provided to the department's internal customers. Describes how the implementation was carried out, with particular reference to improving customer service, but also identifying some of the issues relating to implementing ISO 9000 within part of a larger organization. Focuses primarily on in-house service providers, but the information may be relevant to all service organizations.
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  • 56
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 13-26 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Considers the managerial processes that lead to the launch of successful line and brand extensions. Seeks to clarify the role, if any, that brand equity considerations have in the extension decision process. A case study approach is used. Data relating to 11 extension launches were collected from major fast-moving customer goods (FMCG) manufacturers in Europe, the USA and Australia by The Boston Consulting Group (BCG). The output of the analysis is a set of propositions about the extension process, summarized in the form of a process model. The overall conclusion is that extension decisions are more about brand development than new product development.
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  • 57
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 40-48 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Examines how corporate names add value to branded, fast-moving consumer non-durable goods. Uses conjoint analysis to test combinations of brand names, corporate names and prices of confectionery countlines. The results show that both brand names and corporate names add value although some add more value than others. The market is price sensitive so pricing above a threshold level wipes out much of the influence of corporate and brand names. The sensitivities to names and price do not vary with the a priori segment tested although natural clusters of customers show differences.
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  • 58
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 27-39 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Notes that the risk of cannibalization is a very real threat for many new product launches and that the risk becomes even more significant if the new product is launched under the same brand name as an existing product. Points out that, since line extension is by far the most common branding strategy for new products, it is important that managers develop their understanding of the effect and that little empirical work has been published on the subject. Defines cannibalization and examines three techniques which managers might use to measure it. Tests gains loss analysis, duplication of purchase tables and deviations from expected share movements on consumer panel data relating to three line extensions in the UK and German detergent markets. Presents results showing cannibalization of the parent brand by all three extensions and suggesting the need for managers to use multiple methods when evaluating the degree of cannibalization. Emphasizes the need to sample over time, since the extent of cannibalization is shown to be dynamic.
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  • 59
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 49-55 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The deference toward brands that motivated yesterday's consumers to purchase is no longer so evident in today's shopping environment. As consumers become more sophisticated in their assessment of brands and more demanding in their requirements, brand management will need to develop more substantive market models to regain the initiative. Outlines an empirical model of brand loyalty that provides diagnostic data to support the management of brand loyal behavior and customer equity in grocery markets.
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  • 60
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 56-63 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Describes how brand management is becoming a team-based activity, undertaken by senior managers from different backgrounds. While this results in a more experienced team, there is a likelihood that perceptions about the nature of the brand may differ between individuals due to large quantities of information presented and perceptual processes. New brand taxonomies, in particular those from DMB&B and Young & Rubicam, help managers quickly to appreciate the nature of their brand and thus the most appropriate strategies. These taxonomies can be a useful mechanism for surfacing diversity among the brand's team, and helping achieve a more coherent implementation of brand strategy. Presents a process to identify and resolve any diversity among the brand's team.
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  • 61
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 130-142 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The marriage of new scanner-type data sources and new computing and analysis methods is allowing a new approach to the development and use of models for decision support and product line management. Data-driven modeling describes a process of model-building wherein models are created that fit the dynamics of the data rather than assuming a priori relationships among brands and their marketing mix elements. Based on a combination of time-series and econometric modeling methods, these models can significantly improve a modeler's ability to capture marketplace structure and dynamics. Although more complex than their predecessors, the capabilities of these new data-driven decision support models make them potentially very powerful tools, improving intuition and managerial understanding while suggesting improved decision alternatives. Develops such a model using detailed multiproduct retail data and demonstrates its capabilities.
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  • 62
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 163-174 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Presents a simple and concise survey method for measuring price sensitivity and illustrates its use by examining the relationship between innovativeness and price sensitivity within a specific product category. The results of a survey of 457 students revealed a negative relationship between fashion innovativeness and fashion price sensitivity, thereby confirming previous studies. Additional analyses showed that the individual scale items and the short summed scales operationalizing the constructs possessed discriminant validity, enhancing the credibility of the findings. Discusses applications of this self-report method for measuring price sensitivity to other pricing issues.
    Materialart: Digitale Medien
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  • 63
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 191-201 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Explains how marketers have begun to pair their new brands with existing brands that have powerful images attached to them in the hopes of linking these positive images with their products. Recommends strategies for co-branding based on classical conditioning, a method for developing associations, and provides examples of firms that have found success when using these techniques.
    Materialart: Digitale Medien
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  • 64
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 175-190 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Looks at the traditional market entrants in the retail garden nursery products industry in a defined area of the eastern suburbs of Melbourne, Australia. Argues that it may well be to the detriment of these traditional entrants that a more marketing-oriented approach has not been adopted, particularly in light of the emergence of recent market entrants which appear to pose a threat by virtue of much more integrated marketing-based philosophies and more structured new product development approaches.
    Materialart: Digitale Medien
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  • 65
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 202-206 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Outlines the potential of business investment opportunities in Slovakia. Details some of the countries which have made foreign investment and formed joint ventures in Slovakia and presents a brief investment appraisal for potential investors. Concludes by finding that good investment in any of the previous states of the former Soviet Union is not easy, but the rewards are there if the company reviews several industries in several of the nations, and makes their decision after investigating all the facts.
    Materialart: Digitale Medien
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  • 66
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 222-234 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Considers the managerial processes that lead to the launch of successful line and brand extensions. Seeks to clarify the role, if any, that brand equity considerations have in the extension decision process. Uses a case study approach. Data relating to 11 extension launches were collected from major fast-moving customer goods (FMCG) manufacturers in Europe, the USA, and Australia by The Boston Consulting Group (BCG). The output of the analysis is a set of propositions about the extension process, summarized in the form of a process model. Concludes overall that extension decisions are more about brand development than new product development.
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  • 67
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 235-249 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Reviews recent marketing literature which cites the troubling success rates of newly introduced consumer products and recommends integrating consumer input as early as possible, arguing that, specifically, consumers and other external information sources should be part of idea generation and should provide input throughout the rest of the product development process. Discusses several problems which interfere with achieving that integration. Looks at the relevant learning organization literature and relates it to the new product development process. Explores the successful lead-user technique used in industrial marketing, and describes its important components. Proposes a potentially useful analog for consumer products, and boundary spanning consumer product development teams, which are composed of internal cross-functional members and external members selected from suppliers, retailers and consumers.
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  • 68
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 250-259 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Addresses the issue of measuring the success of new products in a service environment by examining a number of measures under the three broad categories of customer satisfaction, quality and performance. Reports on the perceived effectiveness of different measurement approaches by benchmarking techniques currently in use in the financial services industry, by determining how informative management finds them, by isolating measurement approaches which are the most useful, and by identifying measurement approaches which are still needed. Confirms that service companies continue to employ many traditional success/failure measures, but that these are gradually being supplemented with new tools as executives begin to realize that strict profitability criteria are no longer enough to gauge the real success of service offerings.
    Materialart: Digitale Medien
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  • 69
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    The @journal of product & brand management 6 (1997), S. 260-274 
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Improving customer value through faster response times is a significant way to gain competitive advantage. Suggests that many approaches to new product development (NPD) have an internal focus - in which the NPD process is viewed as terminating with product launch. However, it is process output that really counts, e.g. customer availability. Proposes that with shortening product life cycles it should pay to get the product into the market as quickly as possible, and indicates that these markets should be defined on an international basis. Presents the results of a survey of the new product launch practices of UK high-tech manufacturing companies. Shows that greater new product commercial success is significantly associated with a more ambitious and speedier launch into overseas markets. The implications are that high-tech firms wishing to maximize the potential of their new products should see the "advanced" world as their market; penetrating overseas markets as boldly and as quickly as possible. The process of innovation is only complete when potential customers on a world scale are introduced effectively to the new product.
    Materialart: Digitale Medien
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  • 70
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 13-17 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Recognizes that Web surfing can be a little unrewarding and aims to ease the task by reviewing specific resources that are available. Recommends various sites to visit, covering sites which provide links to other sites, information sources, business magazines, journals, management education, networking and skills. Supplies the URL number, reasons to visit the site and a brief outline of what each site has to offer.
    Materialart: Digitale Medien
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  • 71
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 30-39 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Describes the decision-support system CAPPLAN which has been developed for firms which sell their products through a salesforce to industrial customers or wholesalers and retailers. Explains that in such situations, it is common practice to negotiate the price based on guidelines provided by the sales management. Details how CAPPLAN offers a jointly optimal differentiation of prices and allocation of calling effort across account groups subject to both a limited production capacity and working-time capacity, and also provides a parametric optimization of prices and calling effort for varying levels of production capacity. Reports how the system has been applied at an industrial photo laboratory selling the development of film and the production of prints through retailers, resulting in a substantial improvement in profits.
    Materialart: Digitale Medien
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  • 72
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 70-79 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Sustainable competitive advantage is recognized as a critical factor for survival in the turbulent environments of the 1990s. The limited use of pricing as a strategic tool to gain and hold competitive advantage has created an opportunity for companies willing to redesign their competitive portfolios and go with unorthodox strategy mixes. Proposes an approach to value pricing that can be used to seize and drive competitive advantage, and which yields a price that minimizes the risk that buyers will not perceive value at least equivalent to that provided by a reference product. At the same time, the risk to sellers of not achieving minimum margins is controlled. Suggests that this approach enhances the ability of management to develop dynamic and proactive strategies for pricing.
    Materialart: Digitale Medien
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  • 73
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 108-115 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Many brand manufacturers are facing increasing competition from competitors entering the market with extremely aggressive prices. To face this new competition the branded manufacturers traditionally lower their own prices or do not react to such attacks at all. Both strategies are not optimal. A third alternative is the two-product strategy which can be successful in many cases. This strategy foresees a second, lower positioned product to be added to the existing higher positioned brand product, which is targeted directly against the low-priced competitors. The most important aspect for such a strategy is that the two products are differentiated strongly enough to minimize cannibalization. This can be achieved by differentiating brand, quality, price and/or distribution. A two-product strategy has proven successful in many countries and markets, but can also help in a less competitive environment by opening new distribution channels or offering more customized products for specific market segments.
    Materialart: Digitale Medien
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  • 74
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 142-147 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: States that reference price has emerged as a central feature in consumer decisions. The goal of this study was to explore the contribution of mode of payment to the formulation of personal reference prices (what one believes to be a fair price for a product) and reservation prices (the highest price one is willing to pay for a product). Reference prices for the products were significantly influenced by mode of payment (check, cash, credit card). Those in the credit card condition formulated significantly higher reference and reservation prices than when other modes of payment were considered. That credit cards can raise reference prices leads to a better understanding of why consumers spend more with credit cards.
    Materialart: Digitale Medien
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  • 75
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 156-163 
    ISSN: 0968-4905
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The use of modeling and statistics for the design and development of pricing strategy is prevalent in academia as well as the industry. One of the more commonly used tools by researchers and managers alike for the estimation of linear demand models is the ordinary least squares (OLS) regression. Unfortunately, a majority of data sets to which such models are applied suffer from nonstationarity - that is, the dependence of a variable on its prior values - thereby violating the assumptions of a basic (naïve) regression model. Estimates of variables under these conditions are known commonly to be inflated and inaccurate. While this problem is well-known and can be corrected for among statisticians and econometricians, a simple and effective tool has not yet been designed for managers - the actual users of such models. Studies some of the problems encountered when using a naïve model and proposes a simple method to check for nonstationarity and redesign the model to account for the same. Using scanner data on soup, shows that the redesigned model predicts better, fits better and offers more meaningful results. Finally, looks at the implications of estimating such models for pricing strategies and issues. Surface response analysis shows how a manager can use such models for conducting insightful studies on price sensitivity.
    Materialart: Digitale Medien
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  • 76
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 217-228 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Focuses on business firms in Singapore, identifying the industries in which the Internet is being used for business. These firms are early adopters in the local environment where use of the Internet for business is a new phenomenon still, and they provide information about their Internet experience in terms of their use, perceptions, and the problems encountered. Finds that companies in seven major industries lead in the business use of the Internet in Singapore: computer and information technology; hospitality; manufacturing; travel; retail; publications; and banking and finance. Most of the survey respondents use the Internet for marketing and advertising, customer service and support, information gathering, and, to a lesser degree, electronic transactions. The respondents' perception of the attributes of the Internet are largely positive. The problems encountered by the respondents include difficulty in locating information, rising costs of Internet use, and security.
    Materialart: Digitale Medien
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  • 77
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 329-336 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Proposes a system in which the information superhighway can be built, maintained and routinely upgraded by the efforts of multitudes of small scale servers looking after only their own individual economic interests. Each server will be classified as either a "parasitic" server or an "integrated" server. At a given band-width level, integrated servers are equal to each other in their network, but parasitic servers will be functionally dependent on their integrated parent servers to which they must pay a fee. Although it is initially cheaper to open a parasitic server, economic incentive will motivate owners of parasitic servers to make their servers integrated. The primeval seed of this network will be a structure composed of three servers arranged in a triangle called the "base delta." The first integrated servers will be connected to each of the three base delta servers. Later, servers will have to be connected to at least three other integrated servers to qualify as integrated servers. Each base delta will have a territory extending from it that, when intermeshed with other base delta territories, will become "integrated" base delta territories. All integrated servers within integrated base delta territories are equal to each other in function. The aim is to motivate the owners of independent small-scale servers in such a way as to cover the globe with integrated base delta territories.
    Materialart: Digitale Medien
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  • 78
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 337-341 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Several articles in the journal Campus-Wide Information Systems have been devoted to describing the different directories which link to library catalogs on the Internet and the World Wide Web. Some of the directories reviewed in this ongoing series on OPACs were Hytelnet and Libgopher for telnet based catalogs as well as WebCats, Libweb, LC Z39.50 Gateway and the WWW Library Directory-Framed Edition for the web-based OPACs. Gives current descriptions of some of the major directories; namely, LibWeb and WWW Library Directory which list and link to library homepages as well as Hytelnet and WebCats which are devoted to listing and linking to the library OPACs. In addition, summarizes the techniques used in finding new directories.
    Materialart: Digitale Medien
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  • 79
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 252-262 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Reports on Phase I of a two-part project to identify and implement user-based design criteria in World Wide Web pages. The purpose of the identification phase (Phase I) is to identify the criteria that influence a particular user community's use of the Web and to analyze these within the context of the users' overall information-gathering behavior. Data were gathered through a questionnaire and electronic focus group session with nine faculty from four business schools. Participants identified 49 Web page features which clustered into eight broad categories of criteria having a significant positive or negative impact on their use of WWW pages. They also identified types of information normally used in work activities; methods of finding this information within the current information service environment; likely changes in behavior if the information became available via the Web, including willingness to pay.
    Materialart: Digitale Medien
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  • 80
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 263-268 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Notes that until the advent of the Internet, major libraries and text repositories were considered by all as bastions of information, but the Internet has opened up a treasure-trove of information for researchers and seekers of knowledge throughout the world. It has become common practice by researchers of all kinds to turn to the Internet as a convenient source of information. Asks how effectively does the Internet really present these researchers with a representative picture of the state of human knowledge? Identifies the potential misuse of the Internet as a source of biased information. Defines biased information as information not representative of the state of human knowledge. In order to provide a basis for comparison, begins by defining the concept of a representative subset, which is used as a basis for comparing the nature of different information resources. This is followed by a presentation of the use of the knowledge-comparison function in evaluating different information resources. Then discusses the significance of information equivalence in the information age as a basis for setting concrete goals for Internet research policy. Concludes by presenting a number of courses of action including a description of X-DEX, an Internet indexing standard based on the US Library of Congress cross-reference system.
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  • 81
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 274-286 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes a project currently under way in the Pittsburgh Public Schools seeking to develop new environments for teaching and learning using the technology of wide area computer networks. The history of this project offers lessons for other school districts which might wish to develop similar resources for their own use. Extracts a set of guidelines that can be followed by these other school districts.
    Materialart: Digitale Medien
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  • 82
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 5-8 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Explores the problems of "counting" hits and visits to Web sites on the World Wide Web. Nominally, cyberspace offers unrivalled monitoring and tracking potential when compared with other marketing media. However, further inspection reveals some complicating factors. Identifies the phenomenon of cache memory, the use of proxy servers and trawler software and explores their influence on under- and over-counting. Drawing on the hierarchy of effects model developed by Berthon et al. (1996), presents a series of correction factors. Concludes that the problem of accurate counting on the Web is a new manifestation of an old problem: old wine in new bottles.
    Materialart: Digitale Medien
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  • 83
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 59-60 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Provides summaries of the arguments of two contributors to The Australian, debating the case for and against censorship on the Internet network.
    Materialart: Digitale Medien
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  • 84
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 53-58 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Argues that the growing availability of information, especially from electronic sources, offers both potential and problems for the researcher. Increasingly, information has become a commodity, commissioned for a specific purpose and shaped to fit the needs of the commissioner. It follows that user requirements will dictate not just the research remit (what information to collect) but also the selection criteria (why the information is needed). Establishing why information is needed is an integral step in deciding on the particular focus or slant that any search strategy, and subsequent information analysis, must take. A comprehensive, or indeed a balanced, collection of information may be neither necessary nor desirable. End-users may only require information that will support their information need. Choice of information sources will also be governed by these information needs, and their selection is a vital factor in the provision of useful, relevant information and its successful communication to the end-user.
    Materialart: Digitale Medien
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  • 85
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 61-66 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Examines the damaging effects that malicious computer abuse, such as hacking and viruses, can have on the development of an information-based society. Computing and telecommunications technologies are a key ingredient in the realization of this society, but are increasingly the targets of criminals and mischief makers. Highlights the apparent escalation in computer-abuse incidents, as illustrated by a number of recent surveys, and examines the effects that these may have on the public perception of technology (and, hence, the smooth transition to the information society). Also presents some broad recommendations regarding what can be done to address the problem. This considers both technical measures to help safeguard systems and revised attitudes to computer abuse, to insure that incidents can be dealt with more effectively.
    Materialart: Digitale Medien
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  • 86
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 9-15 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Looks at the growth and potential of the Internet in relation to security issues. Presently, lack of security is perceived as a major roadblock to doing business on-line. Risks of system corruption, fraud, theft and viruses point companies to the need for enhanced security. Investigates the importance of securing a company's systems, its individual users, and its commercial transactions, and provides a checklist along with a brief discussion of available protection measures for these three primary security concerns.
    Materialart: Digitale Medien
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  • 87
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 16-26 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses the (primarily Catholic) Church in the "information society," and explores the nature of communications in this context, and specifically the Internet. Suggests that the Church must embrace today's communications media and leverage its position as social and ethical advisor and counselor within the primarily capitalist social systems within which it operates. Sees the Internet as morally neutral technology, able to be utilized as a force for good or bad, education, propaganda and entertainment, and challenges the Church to embrace its utilization.
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  • 88
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 27-31 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Aquariums include exhibits and enclosures of freshwater and marine plant and animal species. Notes that a rapid expansion in the number of aquariums has occurred over the last ten years and in addition the complexity of exhibits and activities is also expanding in an aquarium "explosion." Points out that increasing interest in the environment and in marine life has led to significant economic success for aquariums. This is part of a trend in "entertainment and recreation involving animals" which also includes theme parks and zoos. Similar in many ways to museums and galleries, aquariums display species within restricted conditions. Lists various Internet addresses of aquariums using the Internet to take advantage of presentation techniques and wider audiences.
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  • 89
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 7 (1997), S. 43-45 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Considers the correct role of the European Commission in the light of its dependency on information from all European Union institutions.
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  • 90
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 123-135 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Many organizations are developing e-mail mediated help services, although the implications of using e-mail for client service are not yet fully understood. A qualitative study of a successful service was developed incorporating content analysis of service logs and interviews with staff and users. Two models of ideal service exchanges emerge: concise question/response dyads and extended dialog. Staff tend to consider dialog typical, while users almost exclusively consider the minimum exchange normal. Service logs show most exchanges are simple question/answer pairs where users explicitly request instructions, explanations, brief informational answers, or direct intervention by staff. However, users sometimes underspecify their request or omit needed information while staff often respond incompletely to queries. This frequent omission of information places significant stresses on a dyadic exchange model. As users become more experienced in the using e-mail for requesting service, broader acceptance and use of a dialog model of help provision might occur.
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  • 91
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 156-165 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Although there has been much publicity about the Internet, empirical research focusing on it is still relatively sparse. Most research on the Internet has been carried out in Europe or USA rather than Asia. This study examines the differential effects of occupation on Internet usage in an Asian country, namely, Singapore. Data were collected on Internet users via a questionnaire placed on the World Wide Web. From three main occupational groups (students, non-IT personnel and IT personnel) 1,299 usable responses were obtained. Differential effects of occupation in terms of Internet usage patterns, tasks preferences and factors affecting an enjoyable Internet experience were examined.
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  • 92
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 166-173 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The World Wide Web (WWW) or the Web has been recognized as a powerful new information exchange channel in recent years. Today, an ever-increasing number of businesses have set up Web sites to publicize their products and services. However, careful planning and preparation is needed to achieve the intended purpose of this new information exchange channel. This paper proposes a comprehensive framework for effective commercial Web application development based on prior research in hypermedia and human-computer interfaces. The framework regards Web application development as a special type of software development project. At the onset of the project, its social acceptability is investigated. Next, economic, technical, operational, and organizational viability are examined. For Web page design, both the functionality and usability of Web pages are thoroughly considered. The use of the framework should result in more effective commercial Web application development.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 93
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 174-184 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This article examines instructional frameworks for university-level education in Internet content design. Examined are academic constructs, philosophies and strategies from two disciplines traditionally associated with content - herein defined as instructional science and informational studies. These approaches are then extended into a curricula paradigm for academic studies in Internet content design. The intent of the article is to begin dialog on the development of university-level curricula and degree programs in Internet studies.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
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  • 94
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 202-218 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The Internet, since its commercialisation, has expanded with tremendous rapidity. This development has been still further assisted by the creation of the World Wide Web, which has caught the imagination of users around the world. As the marketing and provision of goods and services over the Web continues to grow, the missing factor appears to be a well-accepted and well-trusted method of paying for these products and services. This paper discusses the problem of internet payment systems (IPS) and reports the results of a research project which attempts to identify and classify effectiveness criteria for IPS. The project was undertaken by means of a Delphi survey of experts in IPS usage and classified types of IPS providers, as well as the factors which each group considers most important. This information was used in the development of our set of IPS effectiveness criteria.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
  • 95
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 243-246 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: There are two basic forms of scientific communication: discussion and publication. In both forms, electronic versions have appeared over the Internet to challenge the viability of traditional instruments. Gives a discourse of the tools available and explains why electronic digests appear to provide the best scope in supplanting newsletters; their traditional counterpart.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
  • 96
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 219-228 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The main thrust of this article is to discuss a survey of 60 companies, predominantly from the user's perspective, that use the Internet currently; and to examine the effectiveness of their current Internet Web sites. The results of an online survey were subjected to statistical analysis and this revealed some interesting findings. It was found that 30 percent of the companies had facilities for conducting transactions online and only 7 percent charged users for Web site access. Overall, the Web sites rated highly in terms of ease of access, content and structure but scored poorly for their number of unique features. Of the six industry sectors surveyed (electronic commerce, entertainment and leisure, financial and banking services, information services, retailing and travel and tourism), it was the retailing sector that showed the best overall performance. The best individual Web site in the survey was the Financial Times (http://www.ft.com). It is suggested that this initial survey work could be advanced by extending the sample size and by devising a programme of more extensive statistical analysis.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
  • 97
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 236-242 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Considers the requirement for information security within thedomain of online distance learning. A generic modulestructure is presented which represents a high level abstractionof the different stages of the educational process.Discusses the main security issues that must be considered ateach stage. These various requirements are being addressedin practice by the security framework being developed by theSDLearn research project, a collaborative initiative betweenhigher academic establishments in the UK and Germany.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
  • 98
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 229-235 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The findings of a study by Auger and Gallaugher (1997), in addition to suppositions and anecdotal evidence provided in a number of articles, suggest that there may be key areas of difference as well as similarities in Internet usage patterns among small and mid-sized businesses. Since large businesses are both potential customers of and suppliers to small to mid-sized businesses, it is important to understand their Internet usage patterns as well. The study was designed as a preliminary examination contrasting such usage among large and small and mid-sized owner-operated firms. Study findings suggest mid-sized businesses may be at a competitive disadvantage in their current operational use of the Internet. Small businesses in the study were more likely than mid-sized or large firms to have a home page and to reveal computer/technology programs as potential Internet services needed to improve current operations. Future research must continue to examine the role the Internet can play in allowing small and mid-sized businesses to be more competitive in today's technology based global environment.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
  • 99
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 247-250 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Explores the issue of changing URLs and provides a brief analysis of the degree to which change is occurring. Examines the range of potential solutions and provides discussion concerning the reasons for outdated and inaccurate URLs.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
  • 100
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    Internet research 8 (1998), S. 251-256 
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses the use of a corporate Internet in a geographically-spread consulting firm, James Martin & Co., to share ideas, vision, client information and results. Illustrates with examples. Applications include a quarterly Employee Attitude Survey and regular discussion forums. Proposes that a well-designed corporate intranet is a highly effective method of making intangible vision and mission pledges more tangible.
    Materialart: Digitale Medien
    Standort Signatur Erwartet Verfügbarkeit
    BibTip Andere fanden auch interessant ...
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