ALBERT — All Library Books, journals and Electronic Records Telegrafenberg

Hits per page

hit 1 - 1 | 1 hit

Select All Export

Electronic Resource

Using ISO 9000 to improve customer service (1997)

Hall, Ian W.

Bradford : Emerald

Training for quality 5 (1997), S. 126-129

add to mindlist on the mindlist

Details

ISSN: 0968-4875

Source: Emerald Fulltext Archive Database 1994-2005

Topics: Economics

Notes: During 1996 the facilities management department at the Sanofi Research Centre in Alnwick implemented an ISO 9000 quality system. The primary aim for implementing the system was to improve the services provided to the department's internal customers. Describes how the implementation was carried out, with particular reference to improving customer service, but also identifying some of the issues relating to implementing ISO 9000 within part of a larger organization. Focuses primarily on in-house service providers, but the information may be relevant to all service organizations.

Type of Medium: Electronic Resource

URL: http://dx.doi.org/10.1108/09684879710173398

	Location	Call Number	Expected	Availability

Others were also interested in ...

Paper (German National Licenses)

Fulltext

hit 1 - 1 | 1 hit