ISSN:
0263-4503
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
In today's competitive environment, the question is no longerwhether to have quality assurance programmes, but rather how to makethese programmes work. With this in mind, presents a conceptualframework outlining the components of a quality assurance system in thelodging industry setting. Offers some practical recommendations andguidelines for implementation.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/02634509510102147