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  • 1
    Electronic Resource
    Electronic Resource
    Front and back-stage strategies in service delivery in the hospitality industry: a conceptual framework (1995)
    Bingley : Emerald
    Marketing intelligence & planning 13 (1995), S. 22-26 
    Details
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In today's competitive environment, the question is no longerwhether to have quality assurance programmes, but rather how to makethese programmes work. With this in mind, presents a conceptualframework outlining the components of a quality assurance system in thelodging industry setting. Offers some practical recommendations andguidelines for implementation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02634509510102147
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  • 2
    Electronic Resource
    Electronic Resource
    A synergistic problem-solving approach to meeting challenges in retail organizations (2003)
    Bingley : Emerald
    Marketing intelligence & planning 21 (2003), S. 45-50 
    Details
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: To turn today's challenges and threats into fruitful opportunities, marketing organizations must move away from their traditional modus operandi of closed system approach to an open system where employees, customers, procedures, processes, vendors, and strategies are viewed interdependently. This article presents a systematic and synergistic practical framework grounded in an open system. A case study is employed to illustrate the application of the framework and to demonstrate how it can benefit organizations in attaining desirable outcomes.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02634500310458144
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  • 3
    Electronic Resource
    Electronic Resource
    An empirical examination of factors influencing JIT success (1996)
    Bingley : Emerald
    International journal of operations & production management 16 (1996), S. 19-26 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Investigates empirically the impact of the different facets of manufacturing subsystems on just-in-time (JIT) success. Uses a sample of 130 large US manufacturing firms to test research hypotheses derived from an extensive literature review and a field study conducted by the authors. Discusses results and implications in the context of a consideration of the role of JIT as a strategic response to the changing manufacturing environment.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443579610106337
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  • 4
    Electronic Resource
    Electronic Resource
    The three "Is" of effective marketing of technical innovation: a framework for implementation (1999)
    Bingley : Emerald
    Marketing intelligence & planning 17 (1999), S. 240-247 
    Details
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Addresses the issue dealing with marketing technical innovations. A practical conceptual framework which offers a systematic approach to overcoming barriers related to the marketing of technical innovations is presented. The framework is currently being field tested in several organizations and comprises three parts. The first part (integration) addresses the open system organizational structure necessary to facilitate the successful marketing of technical innovation. The second part (investigation) addresses the formulation of systematic marketing efforts and strategies targeted at the the different entities in the customer's organization. The third part (implementation) outlines a practical implementation approach.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02634509910285655
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  • 5
    Electronic Resource
    Electronic Resource
    Developing a framework for the effective planning and implementation of advanced manufacturing technology (1997)
    Bingley : Emerald
    International journal of operations & production management 17 (1997), S. 468-489 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Uses information gathered from the advanced manufacturing technology (AMT) literature to develop an integrated conceptual framework for effectively planning and implementing these systems. Then examines the efficacy of this framework by investigating the relationship between adoption of various advanced manufacturing technology (AMT), the way that firms plan for and implement them and their eventual performance. A detailed survey instrument was administered to a cross-section of manufacturing firms in the USA to collect the required data. The results of this investigation indicate that the rate of adoption for integrated technologies was higher among firms that adopted more extensive formal planning approaches. In addition, these firms were found to be outperforming other firms. Also provides managerial and research implications of these and the other findings of this study.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443579710167203
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  • 6
    Electronic Resource
    Electronic Resource
    An examination of manufacturing organizations' performance evaluation: Analysis, implications and a framework for future research (2004)
    Bingley : Emerald
    International journal of operations & production management 24 (2004), S. 488-513 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The utilization of financial and non-financial measures in the evaluation of manufacturing organizations' performance is studied for a sample of 79 Portuguese financial analysts. Cluster analysis and multiple regression analysis are used to study the extent of use, importance and availability of information for 63 financial and non-financial measures. The results derived from this study point to the increasing importance of non-financial measures in the evaluation of manufacturing performance. Organizational and managerial implications of the findings are discussed, and a framework for future research is presented.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443570410532551
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  • 7
    Electronic Resource
    Electronic Resource
    Just-in-time implementation in the public sector: An empirical examination (2001)
    Bingley : Emerald
    International journal of operations & production management 21 (2001), S. 1195-1204 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The effective implementation of just-in-time (JIT) in the US public sector is examined in this empirical study. Specifically, the relationships between organizational modification efforts prior to JIT implementation, problems encountered during implementation and JIT success are investigated using a sample of 86 public sector organizations. The results of this research seem to support the notion that JIT, as a form of "managerialism", has the potential to increase the operational efficiency, service quality and organizational effectiveness of public sector organizations. However, for this potential to be achieved, public sector organizations, like their private sector counterparts, must be willing to modify their procedures and operations. The potential benefits of JIT to public sector organizations are not in doubt. However, the art of designing the right JIT implementation strategy for such organizations is debatable. Therefore, issues related to these concerns are worthy of future research. This study is a modest contribution toward that end.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005925
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  • 8
    Electronic Resource
    Electronic Resource
    An applied e-business approach for reinsurance services (2004)
    Bingley : Emerald
    Marketing intelligence & planning 22 (2004), S. 716-731 
    Details
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article reports a practical application of intelligence gathering and strategic planning online. Firms in the reinsurance industry (defined in the text) face changed market realities and new challenges. As they attempt to chart new strategies and apply innovative business models in response to the changing marketplace, information technology can make a significant contribution. Internet-based e-business strategies and related business models have proven utility, which has greatly benefited many organizations in the service sector. The question is not whether e-business-based strategic business models will work for firms in this industry, but how to make them work effectively. The field study reported here proposes and tests a practical and systematic framework, finding it to be highly effective and applicable.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02634500410568556
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  • 9
    Electronic Resource
    Electronic Resource
    A conceptual framework for effective implementation of JIT: An empirical investigation (1998)
    Bingley : Emerald
    International journal of operations & production management 18 (1998), S. 1111-1124 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The just-in-time (JIT) production and inventory philosophy coupled with manufacturing automation in the form of computer integrated manufacturing (CIM) and its related facets are considered by many as great competitive weapons. The birth of JIT and its positive influence on the global strategic posture of Japanese firms is well-documented. In the 1980s many US manufacturers regarded JIT manufacturing as a peculiar Japanese contrivance, suited only to the oriental culture. However, as more companies with ever more diverse manufacturing environments successfully applied its principles, manufacturers recognized its inherent wisdom. Today, most US manufacturers have come to regard JIT as vital to their survival. This study examines the problems associated with the implementation of JIT in manufacturing environments and attempts to identify hindering factors for its success. An implementation strategy is proposed so that the organization will achieve the benefits of JIT and ultimately improve its strategic posture.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443579810231697
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  • 10
    Electronic Resource
    Electronic Resource
    Application of root cause analysis in a service delivery operational environment: A framework for implementation (1997)
    Bingley : Emerald
    International journal of service industry management 8 (1997), S. 268-289 
    Details
    ISSN: 0956-4233
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other managerial tools, a proactive continuous improvement (CI) philosophy, and an open system perspective of the organization and its environment. Stresses relevance of both operational and strategic implications that result from service delivery problems. The development and utility of the proposed methodology presented in this research is illustrated using both a hypothetical example and a real world application.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09564239710174372
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