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  • Emerald  (5,606)
  • Nature America Inc.
  • 1995-1999  (7,684)
  • 1999  (5,136)
  • 1996  (2,548)
Collection
Publisher
Years
  • 1995-1999  (7,684)
Year
  • 1
    Electronic Resource
    Electronic Resource
    Own branding in UK and French grocery markets (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 48-59 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Undertakes a comparative analysis of the evolution and development of own branding strategies in UK and French grocery markets. Primary research was carried out through semi-structured interviews with senior managers of French grocery companies to determine the nature of their own branding strategies and to draw out comparisons with the strategies of their UK counterparts. Results indicate that it is unlikely that French retailers will develop store brands on the scale of Sainsbury's, Tesco, Marks & Spencer and Safeway in the UK. The organizational structure of French grocery business is less conducive to centralized buying and distribution, and conflict between manufacturers and distributors has led to a less efficient supply chain than in the UK. These factors, coupled with a highly competitive price-driven market environment, have resulted in most French retailers using own brands as a defensive strategy to combat strong national brands. The exceptions are companies which are well represented in the high street (Monoprix, Casino and Prisunic) and Carrefour, the only hypermarket operator which has ventured down the route of the UK multiples with a more value-added, differentiation approach.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610126579
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  • 2
    Electronic Resource
    Electronic Resource
    Establishing instructional resources on the Web: a joint-university effort (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 12-16 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Co-ordinated by their scholarly association, textile/apparel faculty from multiple universities have succeeded in establishing a World Wide Web server dedicated to providing information from across their disciplines to enhance instruction. The process of server establishment and Web-site creation including funding, determination of information for posting, problems encountered, and future plans are reviewed. Other faculty could use this as a guide in establishing servers and Web sites for their own disciplines.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910260262
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  • 3
    Electronic Resource
    Electronic Resource
    CyberInteractor - a teaching and research tool (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 17-23 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: An original computer-based tool, dubbed CyberInteractor, is described. CyberInteractor is designed to facilitate immediate student feedback to an instructor and to other students in a classroom setting or via the World Wide Web. Feedback is saved in a database for educational research purposes. Students view a question that can include pictures, diagrams, a movie or sound clip, random numbers, and calculations involving the random numbers. After responding, they receive feedback showing how other students in the same class have responded. Newsgroups enable students to explain their reasoning. Instructors can give pre-tests and post-tests, and collect the answers and student discussions in files that can be analyzed later, thus facilitating the collection and processing of data from large numbers of students.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910260352
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  • 4
    Electronic Resource
    Electronic Resource
    Institutional response to computer-related repetitive strain injury (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 27-29 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes results of efforts to find institutional models for preventing computer-related repetitive strain injury.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910260389
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  • 5
    Electronic Resource
    Electronic Resource
    Combining feedback and assessment via Web-based homework (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 24-26 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Multiple choice homework, including feedback on each incorrect answer, is administered over the Web using an in-house program. The large enrollments in lower division courses hinder the use of homework without the aid of a computer for grading, recording, and reporting. The current system permits faculty to create assignments using only a word processor, which allows the facile inclusion of symbols, pictures, and other non-textual information. This is particularly important in science classes, where such material is a major part of any assignment. The system includes security measures, and reports scores back to instructors in a form which can be easily included into a spreadsheet.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910260370
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  • 6
    Electronic Resource
    Electronic Resource
    Faculty publishing productivity: the emerging role of network connectivity (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 30-38 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The identification of variables related to faculty publishing productivity is essential in promoting campus information and work environments that foster creativity. This study explores personal and institutional factors, especially the emerging role of the campus telecommunications environment, that support faculty productivity.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910260398
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  • 7
    Electronic Resource
    Electronic Resource
    Confessions of a doubtful shaman (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 39-43 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: While the research literature is full of glowing reports of amazing success stories, this article enlightens the troops in the trenches with a disaster the author encountered in 1997 trying to implement distance learning of two classes in technology. Though we all want to hear success stories, many times we learn more from failure. This personal narrative explores what went wrong and what can be learned from the mistakes of others in the field
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910260406
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  • 8
    Electronic Resource
    Electronic Resource
    Deploying Novell's BorderManager Internet Security Firewall: a case study (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 57-62 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the need for a security firewall. Describes the different firewall technologies and models available for deploying security firewalls. Describes the set of specifications chosen to implement the security firewall at the Tata Energy Research Institute and the approach taken to implement these specifications. Also describes the resources on security mailing lists, including Web sites available on the Internet.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910272007
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  • 9
    Electronic Resource
    Electronic Resource
    Providing feedback to distant students (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 63-69 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes a feedback system for distant students including the tools and documents to provide feedback on frequent fixed response assignments and on projects or essay response assignments. A distance feedback system depends upon carefully planned, written assignments; specified evaluation criteria; and technology. It includes documentation, progress tracking, standardized responses based upon the specified evaluation criteria, and multiple assessments during the course. The proposed feedback system accommodates technological limitations yet provides useful feedback to facilitate distant student learning. The system could be adapted to benefit students enrolled in traditional instruction. A description of the feedback system components follows a brief introduction to instructional feedback and feedback levels and functions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910272016
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  • 10
    Electronic Resource
    Electronic Resource
    Strategic information planning and campus information systems development in Indonesia (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 70-76 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: University strategic planning for information systems and management was investigated for four Indonesian higher educational institutions. A combination of the case study approach and a survey of a small sample of academic staff who have used the systems, was undertaken. Staff perceptions of the service from information systems are described, and related to their perceptions of planning for these systems. A number of evaluations of specific information sources and delivery are given in detail. Policy document analysis showed little information systems planning as part of the university strategic planning. Some observations are made about the influence of strategic information system planning upon successful use of a university's information systems.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910272025
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  • 11
    Electronic Resource
    Electronic Resource
    Multimedia modules for enhancing technical laboratory sessions (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 81-95 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: University students often enter physical laboratory sessions with minimal knowledge of the experiments to be conducted and little or no understanding of the underlying concepts that govern the investigations. As a result, lab time is used inefficiently; motivated students lose interest and routine procedures are followed with minimal learning. The authors have developed a set of multimedia modules meant to enhance, not replace, the technical laboratory experience. The modules are akin to well-conceived laboratory manuals applying multimedia tools, such as digital images and video clips, to better prepare the students for upcoming laboratory sessions. The modules are accessible through the Internet and include mechanisms for exchanging information.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910281241
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  • 12
    Electronic Resource
    Electronic Resource
    The library and you: curriculum integrated library instruction via the WWW (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 89-95 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: As an instructional medium, the World Wide Web offers a multitude of options for educators. This paper highlights the design, implementation and use of the WWW to provide and evaluate library instruction including: a curriculum- integrated tutorial for learning online resources, critical thinking and other information literacy skills; "Ask a librarian" e-mail reference service; a multi-user object-oriented environment (MOO) for real-time course-integrated instruction and synchronous reference service.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910272034
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  • 13
    Electronic Resource
    Electronic Resource
    The essentials of effective online instruction (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 104-111 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the steps necessary to design an effective online course. Four essential steps are identified and considered: defining course objectives, providing access to information resources, developing and implementing effective learning strategies, and providing timely, context-specific feedback and motivational support to students. The aim of effective online course design is to produce a network learning environment in which students are able to construct progressively more adequate models of a targeted knowledge domain and acquire competence in using them in real-life situations. In order to accomplish this aim, technology must be used wisely, in pedagogically sound ways, within the context of a supportive institutional infrastructure, and in a manner that avoids some common obstacles to effective online learning.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910281269
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  • 14
    Electronic Resource
    Electronic Resource
    Dear WWW: interacting with the public through the World Wide Web (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 125-130 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: For many educational institutions the World Wide Web has become a major avenue of communication with its constituencies. Students, potential students, faculty, staff, people at other institutions and the general public are all directing their questions to the e-mail address www@institution.edu The personnel that receive this mail are often ill-prepared for the quantity and variety of questions that arrive. This paper examines the evolution of this problem over the first four years of UC Davis' use of the Web, and presents some of the strategies that have proven useful for managing this onslaught.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910289865
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  • 15
    Electronic Resource
    Electronic Resource
    Effects of virtual reality support compared to video support in a high-school world geography class (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 95-104 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Virtual reality (VR) is a new computational paradigm that redefines the interface between human and computer. VR may result in a significant improvement over traditional instruction because it is not only an interactive multimedia tool but also a learning environment that is extremely close to reality. Yet there have been few empirical studies on the use of VR compared to that of other computerized or non-computerized educational tools. Examines VR both in different scenarios and for different applications in learning and teaching. The evaluation plan reported here addresses one aspect of such an assessment specifically ± the effect of VR support compared to that of video support in tenth graders' learning of world geography. One world geography course (N = 36) selected for this experiment was composed of five units. A rotation treatment was used, each group using VR for two units and videos for two units; in addition, one unit was optional for every student. Three procedures were used for data collection and analysis: to determine the effect of VR support, competency tests were administered; to determine student attitudinal responses toward VR, students were required to complete a survey and be interviewed; and to determine the tendency of returning to VR, students were given the option of attending the VR lab. This investigation was limited in several respects (e.g. data from a sample of students in a single class may not be representative of the population).
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910281250
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  • 16
    Electronic Resource
    Electronic Resource
    The human side of campus computing (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 131-136 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the effect that campus-based systems have on institutional culture. Strategic planning and decisions regarding information technology (IT), one of the few things that touches every member and unit on campus, needs to consider how IT changes the very culture of the institution. Major changes impact not only those directly involved in its development and use, but non-users as well.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910289883
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  • 17
    Electronic Resource
    Electronic Resource
    Ecrire La Fontaine: technology for reading literature (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 140-143 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Today, foreign language teaching can find important resources in technology, the Internet, etc.; but how the teaching of foreign literature, or literature in general, might benefit from technology remains a more open question. The project "Writing La Fontaine" seeks to complement the traditional practice of literary imitation with technology that facilitates writing and peer-editing. The project allows for detailed study of the literary text and may provide a possible model for the use of technology in the teaching of literature.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910289919
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  • 18
    Electronic Resource
    Electronic Resource
    Creation and evolution of a Web-based reference collection for an academic community (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 157-161 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes the development of a Web-based reference collection for an academic community. Includes such topics as collection development policies, tailoring the site to a specific audience, staff motivation, and site design. Discusses successes, failures and modifications during the first two years of the project.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910289928
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  • 19
    Electronic Resource
    Electronic Resource
    Using an Internet-based distance learning model to teach introductory finance (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 136-139 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper focuses on the development of an Internet-based distance learning model for teaching the introductory finance course in the Finance Department at Florida Gulf Coast University (FGCU), America's newest institution of higher education which opened in August 1997. An important component of the mission of FGCU is the incorporation of technology and the needs of the regional community into curriculum design. The department felt it was important to develop a separate Internet-based course as an alternative to the traditional in-class introductory finance course. In this Internet-based course students are required to participate in a "boot camp" for the first few weeks, which covers only the most complex aspects of the course. After this initial period, the course is completely Web-based in design. The Web page for this course, located at http://www.tmag.com/sgarrison/courses/fin3240d/index.html, contains a variety of pedagogical materials to help students learn and comprehend course content.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910289892
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  • 20
    Electronic Resource
    Electronic Resource
    If you build it, will they come? (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 175-178 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes how a core group of faculty built the Lucid Chemistry Web Site over four years and how students in large first and second year chemistry courses have started to use it (slowly at first, and now to near 100 percent participation in some classes). The facility has been developed for use by key administrative units (Testing and Evaluation, Computer Services). Now coming to the Lucid Chemistry Web Site are roughly one-half of the chemistry department instructors and tenure-track faculty. Asks whether the task of teaching needs more "builders". Argues that more administrative involvement is needed with material creation and distribution. Will more users come? Yes, 100 percent participation by both teachers and students is a possibility. Mechanisms for achieving this goal are explored.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910299909
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  • 21
    Electronic Resource
    Electronic Resource
    Information security and the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 5-9 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Today, information technology is fundamental to the operation of most businesses, whether they are small companies or multinational corporations. In recent times, the implementation of local and wide area networks and the installation of computing equipment in office areas has brought information technology to nearly every working environment. The result is an increasing dependence on the availability, integrity and confidentiality of information stored and processed by these systems. As the trend shifts from "fortress" style central computer facilities to distributed systems located in generally less secure office environments, the risk of disruption increases, owing to lack of physical security, support services limitations and absence of site monitoring. The net result is higher business impact coupled with greater exposure. Identifies the elements that are at risk, discusses the issues businesses face when seeking to minimize exposures, suggests some practical solutions and describes some selected events that illustrate the hazards associated with having inadequate protection.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000000010
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  • 22
    Electronic Resource
    Electronic Resource
    Policing the information highway (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 79-80 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the problems created by shortfalls in the performance of certain information highway services, Asyncrous Transfer Mode, and in the behavior of users. Describes individual attempts which are being made to iron out these problems, in effect introducing a system of "policing" the network.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610123719
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  • 23
    Electronic Resource
    Electronic Resource
    The impact of global information on Africa (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 71-78 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Refers to the growing popularity of "Fidonet" in Africa and compares it with the Internet. Acknowledges that developing countries may miss the information revolution because they lack national information infrastructures and the knowledge and skills required to provide the relevant content for them. Argues that global information should promote human development in areas such as education, health, social services and commercial activity. The Conference of African Ministers recently declared support for the building of Africa's information highway, recognizing the need for African countries to develop information networks for full Internet connectivity, enabling access to the same information systems for Africa's economic recovery and sustainable development.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610123700
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  • 24
    Electronic Resource
    Electronic Resource
    Data integrity and the Internet: implications for management (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 92-96 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Internet is increasingly used by management professionals to support information gathering and research activities. However, the different sources of information on the Internet (i.e. electronic journals, online databases, messages posted to groups of readers, and e-mail) must be carefully utilized by the prudent manager. In particular, examines three issues surrounding the use and citation of information received via the Internet. The first issue addresses problems surrounding the accuracy and recency of information obtained on the Internet. The second issue focusses on properly categorizing the type of information received. The last issue examines how to reference properly information obtained from the Internet that is used in academic and industrial research. Concludes with a section on ethical issues related to electronic media.
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    URL: http://dx.doi.org/10.1108/10662249610123737
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  • 25
    Electronic Resource
    Electronic Resource
    Retailing and shopping on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 81-91 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Examines the challenges that shopping and other commercial transactions on the Internet pose for the retail industry. An increasing number of shopping malls, selling an ever-widening selection of products, are becoming available on the Internet. There are, however, still a number of challenges facing the Internet retailer and shopper. These include: locating the shops, comparison shopping, security, especially in relation to financial transactions, the customer base and profile, the nature of the shopping experience, and legal and marketplace control or lack of them. It is possible to make money on the Internet without selling, but by using the Internet to support other business processes. Currently, many retailers are exploring the potential of the Internet, but the market is still in its infancy. Retailers do, however, report increasing sales and a positive contribution to marketing from visibility on the Internet.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610123728
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  • 26
    Electronic Resource
    Electronic Resource
    The ins and the outs of electronic publishing (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 10-21 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Electronic publishing needs a strong input of marketing thinking. Technological hype has created a sales fetish which has little evidence to support its claims. The substantive benefits when a broader perspective is taken for authors and readers are very significant, including considerably faster publication and much wider dissemination via Internet. Archival knowledge and current awareness/browsing of the body of knowledge and information require quite different marketing approaches. Little attention has been given to their discrete needs. Draws comparisons from retailing theory and from the emerging range of experimental cases from Internet pioneers to identify robust strategies for short- and medium-term action by publishers. They imply a determined effort to avoid hard selling and product-driven mindsets in favor of exploitation of the scope for interactive and integrated marketing to authors and readers alike.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610123647
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  • 27
    Electronic Resource
    Electronic Resource
    Enter the cyberpunk librarian: future directions in cyberspace (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 22-28 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Proposes the "cyberpunk librarian" as an identity for the librarian able to operate in the emerging cyberspace. Describes the properties and culture of this electronic frontier. Reviews a broad range of literature to identify future directions for libraries and librarians who will have to seek a response to the major social impact of technology-driven change. Argues that librarians are presented with an opportunity to reaffirm and assert their professional values and beliefs. They can help to shape a vision of cyberspace that provides benefits to society and individuals based on a fair and equitable distribution of information resources.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610123656
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  • 28
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    Communication and the Net (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 29-30 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Briefly assesses the growth and impact of the Internet, which provides an opportunity for all businesses to use it as a cheap source of communication for more focussed strategic advantage. Outlines some of its benefits and disadvantages if it is used in this way.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610798964
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    Banking on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 31-32 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Outlines the reasons for the formation of an Internet-based bank in 1995. States that financial services providers must take any opportunity to provide easier customer access.
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    URL: http://dx.doi.org/10.1108/10662249610798973
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    Enforcement of intellectual property rights on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 44-47 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Defines intellectual property rights and infringement. Looks at the current relevant legislation; assesses the extent to which right owners can seek redress, and prevent adaptation of a work, making of transient or incidental copies and the storing of works in any medium by electronic means. Discusses how the inherent territoriality of law and remedy relates to the online world.
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    URL: http://dx.doi.org/10.1108/10662249610123674
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    An overview of catalog design problems in resource discovery (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 33-43 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses some of the problems designers face in building catalogs in large networks and relates them back to the resource discovery problem. Currently many catalogs tend to be built in an ad hoc fashion - which leads to a great variety in the quality of publicly accessible network catalogs. Furthermore, the research surrounding these catalogs tends to focus on narrow technical issues - resulting in difficult-to-use catalogs. Addresses this problem by providing a usability framework based on the library science and human computer interaction literature, and demonstrates some of those principles via an example of a prototype. Results are interesting to resource discovery tool developers in that a framework for understanding the general resource discovery problem is provided and some techniques for dealing with those problems are presented.
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    URL: http://dx.doi.org/10.1108/10662249610123665
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    TayNet: establishing and evaluating a local Internet service provider (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 48-63 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Reviews the growth of TayNet, a local service provider which was established to support the development of businesses in Tayside by providing local access to the Internet. Describes the computer, communication and software components of the TayNet Point of Presence along with the technical and end-user evaluation of the pilot phase. Provides sample performance figures along with connection statistics for 45 active participants during an audit week. Describes technical problems experienced and end-user requested features and end-user perceptions and opinions of TayNet and the Internet.
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    URL: http://dx.doi.org/10.1108/10662249610123683
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    Optimizing the NASA Technical Report Server (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 64-70 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Explains how the NASA Technical Report Server, a World Wide Web report distribution NASA technical publications service, has been modified for performance enhancement, greater protocol support and human interface optimization. Results include: parallel database queries, significantly decreasing user access times by an average factor of 2.3; access from clients behind firewalls and/or proxies which truncate excessively long Uniform Resource Locators; access to non-Wide Area Information Server (WAIS) databases and compatibility with the Z39-50.3 protocol; and a streamlined user interface.
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    URL: http://dx.doi.org/10.1108/10662249610123692
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    Who said we wanted an information superhighway? (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 90-92 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Looks at the possible directions in which the information superhighway could take us, considering both the benefits of increased knowledge and subsequent increased participation and also the dangers such as the excess of raw information. Suggests that this information needs to be structured and packaged if it is to have a positive effect. Considers these points in a global sense in terms of humanity as a whole.
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    URL: http://dx.doi.org/10.1108/EUM0000000004303
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    Electronic commerce - would, could and should you use current Internet payment mechanisms? (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 5-18 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Suggests that the discussion of online payments, while ultimately being a key issue for the future Information SuperHighway, is as significant now as it ever will be. The explosive increase in the use of the Internet has seen the emergence of commercial services and pressures previously restricted to Compuserve and the like. Many predictions see this burgeoning electronic marketplace becoming a significant component of the world economy. However, this can only happen once two key problems have been addressed, namely, protecting property rights, and making payments. This has led to a frantic battle for payment mechanisms that can provide the new medium with the means of conducting transactions. Identifies the key commercial requirements that successful use of the Internet will impose on a payment mechanism. Identifies the different types of mechanisms that are proposed, on trial or in use on the Internet. Evaluates each of these mechanisms against the requirements to determine which (if any) are really suitable for electronic commerce.
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    URL: http://dx.doi.org/10.1108/10662249610127283
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    Integrating the Internet into the business environment (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 85-89 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: An estimated 30 million people make use of the Internet not only for electronic mail (e-mail), but also to peruse databases, view photographs and videos and find travel information and weather reports. Innovative data systems managers can offer business solutions by integrating the capabilities of the Internet into their business environment. The Internet offers vast communication resources to enhance product development and system support. Offers an introduction to the communication resources of the Internet and provides several specific examples of business solutions in the areas of e-mail communications, business applications software support, system design and databases. An awareness of these global solutions by today's managers may stimulate an increased appreciation of the power of electronic communications and an encouragement of co-operative work, using electronic media.
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    URL: http://dx.doi.org/10.1108/EUM0000000004302
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    E.QUALITYBT... (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 19-23 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Explains that an on-line ISO 9001-based management system has been developed using the World Wide Web (WWW), a hypermedia system and part of the Internet. Subject matter is presented as an alphabetical list of linked encyclopedia-style entries. Numerous navigational techniques are available, and the system allows the user several different routes to particular information. ISO 9001 and Tickit cross-references are incorporated, together with linked process diagrams, a topic-based change log and electronic forms. The level of detail presented on screen may be controlled by users.
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    URL: http://dx.doi.org/10.1108/10662249610127292
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    Setting up a Web site - managing the legal risks (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 24-30 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Suggests that with the increasing sophistication and complexity of Web sites, and the prospect of serious business being done through them, a review of the legal aspects of the site should be an integral part of the site design process. Discusses different ways of setting up a Web site, some of the legal consequences that attach to each and some ways of managing the risk of liability.
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    URL: http://dx.doi.org/10.1108/10662249610127300
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    Chameleons in marketspace: industry transformation in the new electronic marketing environment (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 31-40 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: By the year 2000 over a billion people will be connected to the electronic network commonly known as the Internet. Already the Internet can easily be accessed by anyone who has a reasonably configured PC with Netscape Mosaic software and a modem. This network constitutes a whole new marketplace in its own right. Already thousands of firms are marketing their products and services on the Internet. Asks will marketing change in this new electronic environment? Will firms and their networks change as they become involved in this new environment? Suggests there is some evidence that the traditional manipulation of the marketing mix has to be modified for the new environment, value chains may become multidimensional and significant disintermediation may occur as customers link directly electronically with their suppliers. Discusses these issues emphasizing transformation of firms and their networks as they move into the new electronic environment.
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    URL: http://dx.doi.org/10.1108/10662249610127319
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    Computer mediated communication and publication productivity among faculty (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 41-63 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Investigates whether faculty who use computer mediated communication (CMC) achieve greater scholarly productivity as measured by publications and a higher incidence in the following prestige factors: receipt of awards; service on a regional or national committee of a professional organization; service on an editorial board of a refereed journal; service as a principal investigator on an externally funded project; or performance of other research on an externally funded project. Also investigates whether faculty who use CMC at less research-oriented institutions realize disproportional benefit from their use of CMC. Data were collected in Fall 1994. A positive relationship was found between the frequency of use of CMC and publications, including coauthored publications. CMC users also had a higher incidence of prestige factors. In addition to statistically significant relationships between CMC use and productivity measures, faculty judged CMC to be of some utility to their productivity. Nevertheless, there did not appear to be a "democratizing effect" which would yield disproportionate benefit to those from less research-oriented institutions.
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    URL: http://dx.doi.org/10.1108/10662249610127328
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    A top-down methodology for building corporate Web applications (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 64-74 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Explains that a corporate Web application is a corporate information system that uses World Wide Web technology to provide easy access to a wide variety of corporate information resources for internal and external users on a wide variety of platforms in geographically distributed locations. Corporate Web applications go beyond corporate web pages in that they serve a specific set of business objectives beyond providing a presence on the World Wide Web. As with all types of information systems, there are two approaches to Web application development: top-down and evolutionary. Evolutionary development is exploratory and appropriate for learning about the technology and the application domain. However, evolutionary development leads to complex applications that are difficult to use and difficult to maintain. Top-down development organizes the complexity of these applications and produces applications that can: meet business objectives; be developed by a programming team; and be maintained by people other than the developers. Provides a methodology for top-down development of corporate Web applications.
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    URL: http://dx.doi.org/10.1108/10662249610127337
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    Commercial security on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 75-78 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Points out that there is a growing trend to delivering more efficient and more effective products and services with fewer and fewer resources. This trend is reflected in both the commercial and government sectors. The Internet is being viewed as the vehicle that could resolve many of these business delivery challenges. With the advent of public key security and certification, the transition from current business delivery to future Internet-based systems is now possible. Deals with how public key cryptography may be used for business applications in the future, and also considers the theoretical applications of public key technology and certification processes. Examples of current technical solutions will be addressed in a future paper.
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    URL: http://dx.doi.org/10.1108/10662249610798982
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    Doing business on the information superhighway (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 79-81 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Suggests that one reason for the relative lack of commercial success of the information superhighway may be lack of precise information. This has led Ernst & Young to provide a thorough appraisal of the benefits and associated risks. Summarizes the concepts managers need to understand in order to assess the impact of the information superhighway. Outlines some steps managers can take in order to ensure that their organizations are prepared for future changes.
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    URL: http://dx.doi.org/10.1108/10662249610127346
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    Virtual partners (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 82-84 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes how one company, National Semiconductor Corp., has take a major step forward maximizing the potential of the Internet for its own benefit. Explains how the company began by studying and identifying its customer base. They then developed a means of using the Web to identify the information their customers required, and supplying it. Outlines the advantages of this method of disseminating information over traditional methods.
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    URL: http://dx.doi.org/10.1108/10662249610127355
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    Marcel: a MIME prototype study in electronic information delivery (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 63-66 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the problems and triumphs encountered while setting up Marcel, a prototype electronic document delivery system being tested at the University of Northern Colorado, USA; and the progression from sending MIME messages to each other, and then to individual patrons. Touches briefly on software and hardware requirements and availability. Finally, looks at this pilot project's future potential.
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    URL: http://dx.doi.org/10.1108/10662249610152339
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    New media/traditional values: selecting government information on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 5-12 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The schools of information studies of today place training for work in distributed computing environments at the core of the curriculum. However, this was not the case ten years ago. Looks, therefore, at the current role of traditionally trained librarians. Focusses on the experience of the University of Michigan Library's Documents Center, and how the collection development principles learned for selection of traditional library media apply today to selecting Internet materials.
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    URL: http://dx.doi.org/10.1108/10662249610152249
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    Image indexing and retrieval: some problems and proposed solutions (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 67-76 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Image processing technologies are offering considerable potential for library and information units to extend their databases by the inclusion of images such as photographs, paintings, monograph title-pages and maps. Discusses problems and potential solutions in a structured fashion based on categories of thesauri (text and visual), hybrids, description language and automatic content analysis, with state-of-the-art examples.
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    URL: http://dx.doi.org/10.1108/10662249610152348
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    A model of service quality for training (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 20-26 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Defining "quality" can be confusing. There are numerous possible interpretations, especially in the service sector. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality based around operational issues, directly relevant to issues of staff skills and training; and based on three dimensions of outcome/process, hard/soft and objective/subjective, giving a total of eight service types. Developed from survey data and in-depth interviews with staff and customers carried out within retail banking, it is suggested that the operations orientation makes it universally acceptable. Concludes that the benefits to the organization from a correct match between staff skills and customer expectations include a higher and more consistent perceived quality by customers, and, very probably, a greater level of job satisfaction among staff.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610112828
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    Our bridge to world class: PT Caltex Pacific Indonesia's total quality management practice (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 40-42 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reports on PT Caltex Pacific Indonesia's journey towards total quality management; a journey which began in 1985. Details the various steps the company has taken and reports briefly on some of the results of this major programme. Notes factors which the company believes have contributed towards the success of the programme and outlines some future goals for the company on this continuing journey.
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    URL: http://dx.doi.org/10.1108/EUM0000000000009
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    The measurement of the implementation of TQM in Anglian Water Services, directorate of engineering (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 40-43 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses an investigation currently being undertaken into the implementation of total quality management in the engineering directorate of Anglian Water Services Ltd. Identifies the need to measure the effectiveness of the execution of total quality in the company and feed back any recommended changes to enable improvements to be put into effect. A holistic approach to the measurement of the effectiveness of TQM is required not only to investigate and measure the "harder issues" such as structure, strategy and systems of an organization, but also the "softer issues" such as values, beliefs and behaviours (the effects of instigating the harder issues).
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610122250
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    Internal quality audits - obstacles or opportunities? (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 32-34 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Suggests that auditing has been viewed by its recipients throughout history as a negative process. This perception results from how the audit is conducted, who conducts the audit, and the findings of the audit. Proposes to outline the role of internal auditing in transforming an organization into a more preventive and proactive organization. Addresses auditing from a prevention focus and puts forward a positive approach to auditing that maximizes its role in process improvement. Concludes with a summary of several key points to be addressed in generating this transformation,
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    URL: http://dx.doi.org/10.1108/09684879610125725
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    Learning to learn - from facts to knowledge (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 6-11 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses Shewhart's control charts and how they have been confined traditionally to the shopfloor in manufacturing industry. Contends that now practitioners are leading a growing interest in the charts' wider application in areas such as sales, marketing, customer service, and inventory management. Shewhart discovered that variation in a process can result either from common causes (part of the process) or special causes (not part of the process). Shewhart's charts enable us to learn about processes and improve them with the aid of his plan-do-study-act continuous improvement cycle. Research conducted in Japan showed that companies which won the Deming Prize consistently outperformed the averages in financial measures for the industry.
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    URL: http://dx.doi.org/10.1108/09684879610148991
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    "I shall teach...the theory of a system, and cooperation" (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 25-31 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Contends that Deming's philosophy for management is imperfectly understood. Unlike just a few years ago, very many people have now heard of W. Edwards Deming, and know something of his philosophy for management. But "something" is, in most cases, far too little. His work is sometimes dismissed as "just statistics" or even as no more than statistical process control. Another common false impression is that his philosophy is "summarized by the 14 Points". And one of the few things to continue to irritate him until his death in December 1993 was any attempt to connect him with "TQM"! Agrees that all such diminutions trivialize his legacy to us. His work was not only much larger than any of these imply: it was genuinely of a higher dimension. He said of the two books by his great mentor, Walter Shewhart, that a "century will pass before people in industry and in science begin to appreciate the contents of these great works". The ominous truth is that the same could well be true of Deming's own two great books on management. Fears that we cannot afford to wait that long.
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    URL: http://dx.doi.org/10.1108/09684879610149017
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    Empowerment, using skills and competence management (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 27-32 
    Details
    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Nowadays in order to contribute to the competitive strength of the organization empowerment is seen as a useful tool. But the organization must know what it wants to empower. Therefore it must be able to map the desired skills and competence levels for the workforce and to compare these with the actual situation. This article gives an overview of how to set up skills and competence management.
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    URL: http://dx.doi.org/10.1108/14634449910271429
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    Constitutive meaning and aspects of work environment affecting creativity in Lebanon (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 47-55 
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    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper seeks to investigate the constitutive meaning of creativity as a construct through the relation between creativity and other constructs and to assess the possible effects of organizational climate on managers' creativity in Lebanon. The present study examines the construct validity of the KEYS instrument in order to gain further insights into the factors stimulating or hindering creativity in Lebanon and to create an environment infrastructure that encourages and reinforces creativity in developing countries.
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    URL: http://dx.doi.org/10.1108/14634449910277793
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    Value innovation perspective in Indian organizations (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 88-103 
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    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper presents some of the major learning points of a study in innovation practices in Indian organizations. It explains the current concerns and imperatives of Indian organizations since the liberalization, privatization and globalization processes started in 1991. We attempt to formulate the logical distinctions between different clusters and hypothesize the phenomenon of innovation. We identify the innovative outcomes and the constraining forces. A model is proposed to understand the strategic implications. Value innovations require an organizational commitment to create a strong momentum for inside-in changes and the deeper the commitment, the more likely organizations are to advance in bringing inside-out value creating outcomes and attaining superior positions in the competition pace.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14634449910283561
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    The influence of affirmative action on SMME culture in South Africa (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 148-162 
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    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper explores the impact of affirmative action on the culture of small business enterprises in South Africa. The functions of organizational culture are explored and utilized to reach a deeper understanding of the desired impact of affirmative action. Managers are identified as holding key roles as change agents. Recommendations include managing change from a culture perspective directed at creating participative management processes and shifting the enterprise's essential values.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14634449910298222
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    Beyond technical competence: the fundamentals of flexibility (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 194-200 
    Details
    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses flexibility and the ability to adapt as an essential attribute of leadership that is beyond technical competence. Defines flexibility as a process of continually examining situations and, when warranted, quickly adapting to changing circumstances. Examines the power of flexibility as it relates to changes in science, medicine and business practice. Defines flexibility as a tool to be used only by the brave and not as a shield for cowards who fear the harsh realities of decision making. Depicts flexibility as an essential behaviour that promotes and supports quality leadership. Provides guidance, techniques and examples that can be used to enhance leadership skills. Establishes a sound philosophy to increase the probability for long-term success and professional fulfillment. Includes quotes from contemporary as well as historical leaders.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14634449910298178
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    Building subject-specific guides to Internet resources (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 27-32 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Librarians can provide leadership in the era of networked information retrieval by developing subject-specific guides to Internet resources. The traditional skills of librarianship, which include the identification, selection, evaluation, description and organization of information resources, are proving to be highly valuable in the Internet environment. A collection of these topical guides is currently accessible through the Clearinghouse for Subject-oriented Internet Resource Guides. The success of this clearinghouse demonstrates the demand for value-added collections of Internet information. Provides step-by-step instructions for selecting a topic, conducting online research and building a useful subject-specific guide.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249610152276
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    Nebrask Online: a State of Nebraska electronic information service (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 37-41 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes the origin, development and evolution of Nebrask@ Online, a computer-based electronic information and communication service, created by the Nebraska Library Commission. The 1991 Nebraska Information Partnerships Conference led to new alliances involving the Library Commission and the creation of this online service. Describes experiences in operating an online service and options considered for network development. A public/ private partnership emerged as the model for network management services for access to Nebraska state government information.
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    URL: http://dx.doi.org/10.1108/10662249610152294
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    Consumer cost differences for traditional and Internet markets (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 82-92 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: In this paper we address research issues related to the economics of electronic, Internet-based markets. First, what are the consumer cost-based differences for traditional and electronic markets? Second, what revenue implications does increased electronic market utilization have for sellers and transaction intermediaries? Based on an empirical, survey-based study of an electronic market in the sports trading card industry we find that prices, search costs, and sales taxes are lower in the electronic markets, while risk costs, distribution costs, and market costs are lower in traditional markets. We discuss the implications this has for seller, intermediary and government revenue sources.
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    URL: http://dx.doi.org/10.1108/10662249910264819
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    Corporate Web sites in traditional print advertisements (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 93-99 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This study attempts to better understand how marketers are creating bridges between traditional advertising and the Internet. As such, it describes the Web presence in print advertisement. A content analysis of 1,249 ads in 20 magazines found: 42 percent included Web addresses; Business Week ads were most likely to include Web addresses; 98 percent of print advertisements for autos included Web addresses, while office equipment advertisements (including computer ads) included Web addresses only 10 percent of the time; and that 68 percent of Web sites were used to develop a database of potential customers.
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    URL: http://dx.doi.org/10.1108/10662249910264846
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    The changing role of community networks in providing citizen access to the Internet (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 100-108 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This article examines the changing role of community network associations or "freenets" in providing Internet access by examining the case of the Calgary Community Network Association (CCNA) located in Calgary, Alberta, Canada. The changing role of the CCNA is examined against the backdrop of the withdrawal of states from the telecommunications field, the priorities of the Canadian government, and the role of the private sector. Community networks may ultimately focus on persons who do not have computers, while advertising supported services may attract those with computers who may not wish or cannot afford to pay a commercial Internet Service Provider (ISP).
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    URL: http://dx.doi.org/10.1108/10662249910264855
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    Going with the flow: Web sites and customer involvement (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 109-116 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper investigates a structure of commercial Web sites, and then attempts to analyse various patterns that emerge which may be of future use as a guideline to businesses that intend establishing a Web presence. Key to the understanding of these patterns is a clearer grasp of the implications of human interaction with the new medium. The focus is on an experiential construct, namely flow, and how this might vary by Web site, and on using this to begin to unravel the secrets of good commercial Web site design and its implications for business.
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    URL: http://dx.doi.org/10.1108/10662249910264873
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    Searching the Web: a survey of EXCITE users (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 117-128 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Web search services are now a major source of information for a growing number of people. We need to know more about how users search Web search engines to improve the effectiveness of their information retrieval. This paper reports results from a major study exploring users' information searching behavior on the EXCITE Web search engine. The study is the first to investigate Web users' successive searching behavior as they conduct related searches
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    URL: http://dx.doi.org/10.1108/10662249910264882
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    Evaluating domestic and international Web-site strategies (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 297-308 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper presents the AIPD approach to the evaluation of commercial Web sites within or across borders. The author explains how benchmarking techniques can be used to compare attracting, informing, positioning, and delivering (AIPD) strategies of Web sites in order to clarify strategic opportunities or advantages. The AIPD model is then used to compare the Internet strategies of some Japanese and American banks. Results show that Japanese banks have created more dynamic and content rich Internet environments than their American counterparts. Cultural and institutional differences are given for the contrasting approaches to Web design, information and service delivery.
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    URL: http://dx.doi.org/10.1108/10662249910286842
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    Telecommunication and information infrastructures in the Botswana and SADC development strategy (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 287-296 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: By 2016, Botswana aspires to triple its 1994 per capita income and to completely diversify its economic base. The Southern African Development Community (SADC) objectives, as spelt out in the SADC Policy document, emphasise the attainment of enhanced development and economic growth, poverty alleviation, and support of the socially disadvantaged through regional integration. Since telecommunications have long been recognised as the engine for economic growth, the aspirations of SADC and Botswana are consistent with the SADC Protocol on Transport, Communications, and Metrology, which aims at developing a reliable, efficient, vibrant, consumer-driven telecommunications sector. We examine the focus of the World Bank and the International Telecommunications Union, in global telecommunications development. We then discuss the efforts of Botswana and other SADC states in ensuring that they take advantage of the private sector finances to build reliable, sophisticated public telecommunications networks for entry into the Global Information Infrastructure (GII).
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    URL: http://dx.doi.org/10.1108/10662249910286824
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    The authors of academic library home pages: their identity, training and dissemination of Web construction skills (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 309-319 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This article reports on a study designed to identify the authors of academic library home pages and to investigate the nature of their training and their use of newly-acquired Web design skills. The major finding of the study is that librarians more often than non-librarians are assuming the responsibility for writing home pages for academic libraries in very large public colleges and universities. In addition to professional identity, factors such as length of service to an institution, current job title, and prior education play a role in determining the likelihood that an individual will write the home page for his or her employing library. Learning the skills needed to write a home page requires time for training. Institutional support for training is considered vital and well worth the investment because training is very often disseminated beyond the home page authors. Teaching others Web construction skills is one of the ways library home page authors most frequently apply their newly acquired abilities.
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    URL: http://dx.doi.org/10.1108/10662249910286833
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    Electronic courses: old wine in new bottles? (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 339-347 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Offerings of electronic courses and degrees are growing at a surprising rate. Some have surmised that E courses represent the future for higher education and that the traditional university may soon be a relic of the past: do E courses represent a significant improvement over traditional pedagogy for educating students? In this context, 305 questionnaires were sent by e-mail to accounting chairpersons in the USA. A total of 94 usable responses was received. Nearly 65 per cent of the respondents indicated that E courses are simply correspondence courses presented with new technology. Those who view E courses as correspondence courses are more negative on offering E courses in university programs or offering degrees through the completion of only E courses. They are also more restrictive with E courses, favoring the proctoring of exams and requiring students to come to campus as part of the E course. Additionally, they tended to agree that "the student-to-student and the student-to-instructor interaction that are missing in E courses makes them less valuable to the student." Instead of viewing E courses and E degrees as the "university of the future", they see them as adjuncts to university programs just as correspondence courses have been for decades.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910297741
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    An analysis of fraud on the Internet (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 348-360 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper examines the issue of fraud on the Internet and discusses three areas with significant potential for misleading and fraudulent practices, namely: securities sales and trading; electronic commerce; and the rapid growth of Internet companies. The first section of the paper discusses securities fraud on the Internet. Activities that violate US securities laws are being conducted through the Internet, and the US Securities and Exchange Commission has been taking steps to suppress these activities. The second section of the paper discusses fraud in electronic commerce. The rapid growth of electronic commerce, and the corresponding desire on the part of consumers to feel secure when engaging in electronic commerce, has prompted various organizations to develop mechanisms to reduce concerns about fraudulent misuse of information. It is questionable, however, whether these mechanisms can actually reduce fraud in electronic commerce. The third section of the paper discusses the potential for fraud arising from the rapid growth of Internet companies, often with little economic substance and lacking traditional management and internal controls. The paper examines the three areas of potential Internet fraud mentioned above and suggest ways in which these abuses may be combated.
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    URL: http://dx.doi.org/10.1108/10662249910297750
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    Mobile agents for Web-based systems management (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 360-371 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The increasing dimension and heterogeneity of global Web systems make their management with tools based on the client/server model more difficult. The mobile agent technology overcomes the limits of traditional approaches and proposes solutions that are suitable for the management of distributed and heterogeneous Internet-based systems. The paper describes the MAMAS environment and its implementation with a mobile agent technology. MAMAS has the goals of monitoring the whole system, introducing dynamic corrective actions and modifying system policies at run-time. MAMAS achieves these objectives by answering the guidelines of both security and compliance to standards. The choice of Java as the implementation language has made it possible to achieve portability, to exploit the language security features, and to provide Web accessibility. The MAMAS compliance with CORBA ensures interoperability with legacy management platforms.
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    URL: http://dx.doi.org/10.1108/10662249910297769
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    Security implications of electronic commerce: a survey of consumers and businesses (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 372-382 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Examines the general requirement for security technologies in order to provide a basis for trust in the e-commerce environment. The discussion is supported by the findings from two surveys, conducted by the authors, among general Internet users (i.e. potential target consumers) and commercial businesses. These surveys considered both the attitudes to e-commerce in general and opinions relating to the associated security requirements. Attempts were also made to assess the respondent's knowledge of the existing security safeguards that may be applied. The survey results suggest that, while there is significant concern among Internet-based consumers regarding the security of their purchasing activities, these are outweighed by the merits offered by the medium. The results also suggested a lack of awareness or understanding of the security technologies that are available and it is concluded that overcoming this problem would help to establish a wider foundation of trust in the new technology.
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    URL: http://dx.doi.org/10.1108/10662249910297778
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    Benchmarking: a tool for Web site evaluation and improvement (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 383-392 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Although benchmarking has touched many areas of an organization, including information systems, very few examples are available on how this powerful methodology can be used to specifically address one of the fastest growing elements within information systems - the World Wide Web. This paper presents a case study on how benchmarking was used to determine how one organization's Web site compared to Web sites of related schools and professional organizations. The results of the benchmarking study provided a measure of how our Web site compares to the sites of related organizations, ideas on how we may further enhance our site, and also a way to regularly evaluate our site.
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    URL: http://dx.doi.org/10.1108/10662249910297787
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    Empowerment in small businesses (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 180-193 
    Details
    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The concept of empowerment has received a great deal of attention in recent years. However, the empowerment knowledge base is predominantly large company-oriented with little evidence of understanding what empowerment means in a small business context. It is inappropriate to treat the small firm as a microcosm of a large organisation. The small business is qualitatively as well as quantitatively different and this article propounds that it is questionable whether the concept of empowerment and its various dimensions as portrayed in the literature are readily transferable to small businesses. It is suggested that empowering management approaches are key features of successful growth-oriented small firms but the current body of empowerment literature fails to encapsulate the idiosyncrasies and informalities of the small business operation, and thus convey understanding of the unique and novel forms of empowerment which facilitate sustainable development. Case study insight is used to support these propositions.
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    URL: http://dx.doi.org/10.1108/14634449910298169
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    The impact of the Internet on the role of travel consultants (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 213-226 
    Details
    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper discusses the attitude and views of travel consultants on the impact of Internet related technologies on their future employment and their abilities to cope with the threat of dis-intermediation. The authors anticipate that changes in the travel distribution process brought about by the Internet and other technologies will result in retail travel agencies experiencing lower business volume and hence difficulty in maintaining business viability. Against this background, a number of questions need to be addressed. What is the attitude of consultants towards new technologies in travel distribution? Are travel consultants prepared to meet the new challenges? What will be the role of travel consultants? Using a survey of 102 travel consultants, the paper shows the lack of awareness and negative attitude displayed by travel consultants in this rapidly changing distribution environment. The paper further suggests measures and training programs that could be undertaken to address the situation.
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    URL: http://dx.doi.org/10.1108/14634449910303595
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    Issues and challenges in the positioning of service brands: a review (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 106-118 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In recent years, increasing attention has been paid to positioning and, more specifically, positioning of service brands. This is so because of the unique characteristics of services. Although some authors argue that there are no marked differences between positioning in services and that of physical goods, the vast majority of marketing scholars believe that it is difficult to embark on positioning strategies in services. Sheds some light on this issue within the context and aims to contribute to the debate.
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    URL: http://dx.doi.org/10.1108/10610429910266968
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    Microeconomic analysis-based comparative evaluation of brands (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 119-131 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: A brand is a kind of sign by which we can distinguish one commodity from another. Commodity prices, as well as consumers' utility and firms' profit, are affected by brands. Presents a theoretical framework that incorporates aspects of brand in microeconomic analysis. The theory developed makes it possible to infer the quality of differentiated products from the price distribution of the second-hand market for that product. A case study illustrates the workings of the methodology; the application evaluates the quality of the Japanese motorcycle manufacturers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910266977
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    Strategies for building consumer brand preference (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 130-144 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The marketer's principal objective is typically to build a relationship with buyers, rather than merely to make a single sale. Ideally, the essence of that relationship consists of a strong bond between the buyer and the brand. Outlines six strategies for building that relationship: linking the brand to a particular need; associating it with a pleasant mood; appealing to subconscious motives; conditioning buyers to prefer the brand through reward; penetrating perceptual and cognitive barriers to create preference; and providing attractive models for buyers to emulate. The choice of an individual strategy or combination depends mainly on the nature of the branded product or service. The success of the strategy depends heavily on the marketer's understanding of the preference building and bonding process.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910266986
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    Empowered customer service (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 7-11 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses the characteristics of an empowered organization and what has led to the increasing popularity of empowerment. Asks whether it is simply empty management rhetoric or a practical tool for change. Describes the benefits to the customer from this approach and what empowerment means to the employee. Concludes that to be successful, empowerment needs to take place in a supportive framework, with management buy-in at all levels and help being given to managers so they become coaches and facilitators. Also training alone is not sufficient but may need other tools, such as team building, creating one right culture and reward and recognition programmes.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610112800
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    Simulation for training in quality control (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 27-31 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Demonstrates the training value of a new computer-aided learning package, SQCC_ATT. Control charts are used extensively in quality management, and computer simulation provides a valuable facility for generating charts under a variety of different working assumptions. Warns about the potential for misuse of control charts by untrained and inexperienced staff. Concludes that specialist simulation games are likely to play an increasingly important role in training in management control techniques.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610112837
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    The need for quality cultures (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 14-18 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is important and how one may be achieved.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610122205
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    How to coach teams in business the John Wooden way (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 30-33 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: How do we measure leadership? How do we measure success? Does the real measure of success escape analysis? According to John Wooden, team success is dependent on the individual success of each team member. Conversely, each team member's success is dependent on the success of the whole. Presents Wooden's definition of individual success as the "peace of mind which is the direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming". John Wooden devoted his life's work to explaining how to coach people to achieve that peace of mind, that success. His methods produced winning teams for decades. His formula for coaching provides a classic model for today's business leader by showing how to build a winning business team, one that will endure through the continual uncertainty of today's business environment. Explores the essential building blocks of coaching in Wooden's style of leadership, and how they can be applied to the business environment.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610122232
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    Re-engineering: using the customer as a unifying factor (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 11-15 
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    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Claims that every successful corporate culture has to have a unifying factor which makes the company distinctive. Looks at American Express, which, it suggests, has a central culture of focusing on the customer. Examines how American Express places its focus on the customer and the benefits of doing so. Concludes that by empowering its employees and encouraging them, a firm will not have trouble in developing good employee relations.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610367619
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    Are creative ability and work standardization in contradictory relationship? (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 35-39 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Argues that a full display of creativity is indispensable, not only for developing new products and technology, but also for managing any business for future development, if it is to result in market growth and profitability. Work standardization, on the other hand, is stressed in the ISO 9000 Series Standards to raise work efficiency and to ensure product quality. Although both elements of creativity and standardization are considered indispensable for corporate management, they are thought to be mutually exclusive, because the remaining space for creative work is reduced along with the progress of work standardization. Demonstrates, on the contrary, that they are complementary.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610125734
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  • 85
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    Staff development for school education quality: implications of multimodels (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 16-24 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Believes that an urgent need for in-depth understanding of the relationship of staff development to education quality exists in current educational reforms, policy making, and teacher education. Based on the existing knowledge of education quality, quality management and effective schools, aims to propose a framework to show how staff development can be designed and managed to contribute to the assurance and enhancement of school education quality from the perspective of seven multimodels of school education quality. Different models emphasize different aspects of school education quality and propose different strategies to enhance it. For ensuring long-term school education quality in a changing educational environment, staff development can be organized and managed according to the major concerns of multimodels. Proposes some practical considerations for designing and implementing school-based staff development.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610367222
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  • 86
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    Utilizing ISO 9002 and IIP to maximize quality and profitability (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 18-19 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Considers the Investors in People programme and the quality standard ISO 9002 and suggests that many companies approach these standards in an exclusive manner, seeking accreditation to one or the other; few companies consider the merits of concurrently running accreditation programmes to both. Discusses the advantages to be gained from both and gives advice on implementing programmes which will conform to the standards' requirements. Concludes that combination of the two standards leads to a company gaining the best of both worlds; by developing individuals within the operation so that they may contribute fully to the success of the business, and by setting the appropriate standards to follow, in order to provide the customer with a consistently high quality product.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610118011
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  • 87
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    Performance improvement: impact of training in statistical process analysis for engineers at an IC factory (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 5-13 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reports on the production of integrated circuits - a cyclical process consisting of a large number of operations, the results of which are measured, where possible - in a large, Dutch IC factory. The measurements are analysed by the process and equipment engineers using DATA, a statistical analysis system. This process analysis is intended for the analysis of process problems and for monitoring and optimizing the production process. The automation section, which is responsible for DATA, had stated that DATA was not being used optimally and that too few of the engineers were using it. The management had the impression that DATA should be more intensively used in order to meet the ever-increasing requirements which the clients put on process control. Seeks to determine the causes of the problem, how the problem could be classified, and whether there was a need for training. On the basis of needs analysis, concludes that the situation involved a performance problem for which a solution had to be found. The needs analysis has also led to a clear description of the need for training among the target group. Reports that, subsequently, on the basis of these results a training programme was developed and implemented. Concludes with an evaluation of the impact of this training programme on the use of the DATA system.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610122197
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  • 88
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    Are the cultures required to attain ISO 9000 and total quality management mutually exclusive? (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 25-29 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to ISO 9000 is not suited to the other aspects that make up total quality. Total quality is a balance between these factors such that, if the pull in one direction is too strong, the balance will be lost. Finally, contends that it is the inherent strength or inflexibility of the registration that has contributed to the failure of so many total quality initiatives.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610122223
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  • 89
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    Deming's system of profound knowledge and the World Cup (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 5-10 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Demonstrates a method of learning to solve problems, using Deming's system of profound knowledge. In the semi-final World Cup 1990, England lost to West Germany in the penalty shoot-out. The Italian team had a similar experience when they lost to Brazil in the World Cup final 1994. In an attempt to find the possible causes of defeats, identifies the common cause of this outcome as the training system. These two examples illustrate the effectiveness of the problem-solving method developed from Deming's idea of identifying the common cause of a problem.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610125699
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  • 90
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    People management: where is the evidence of best practice? Part II (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 23-31 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents the second of a series of three papers which look at best practice in the area of people management. The first paper analysed five case studies representing the fast moving consumer goods sector, the services and retail services sectors. Examines another five cases through secondary data examination, based on submission documents for awards. The companies concerned are all winners of prestigious quality awards such as the European Quality Award, the Malcolm Baldrige National Quality Award, the British Quality Award and the Australian Quality Award. Combines the five sets of analyses from both primary and secondary sources. Concludes by highlighting key areas of best practice in people management.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610125716
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  • 91
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    Developing a plan to win the Baldrige Award (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 12-15 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents a strategy for companies to adopt when striving for eligiblity for the Baldrige Award. The Baldrige Award became the US standard of excellence due to the fundamental values that the guidelines provide by laying out the blueprint for quality. The word "quality" was used extensively in previous versions of the Baldrige criteria, and credit was given to organizations that had an impressive TQM progamme. However, that is not the case any more. In the 1995 Baldrige criteria, new standards now call for a balance between customer satisfaction, employee satisfaction, and business results. Quality as a separate effort is no longer given the credit that it was given in previous years. Companies with even advanced TQM programmes will find that they do not fare very well against the new standards unless their TQM is fully integrated with the daily running of the business. Considering eligibility for the Baldrige Award, shows how to obtain the award by providing a strategy used by previously successful organizations. Uses this strategy to develop a plan that integrates a TQM plan and a Baldrige plan into one company's overall plan. Then, the company's overall plan is generated into three different plan levels, namely the strategic, functional, and annual plans, based on different time frames and details. Finally, deploys the plans to various work units throughout the organization to guide business day-to-day activities.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610149008
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  • 92
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    People management: where is the evidence of best practice? Part III (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 37-44 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the scrutiny of secondary data sources, respectively. The examinations represented a group of organizations well experienced with the implementation of total quality management and, in the case of part II, the five organizations studied were all winners of prestigious quality awards. Presents critical areas for effective people management, in many instances supported by the findings of other studies. Also presents evidence of best practice as highlighted by this study and discussed in the earlier papers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879610149026
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  • 93
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    Reengineering and the marketing function: integration of theory and practice (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 6-23 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: One of the most popular topics in American business today is reengineering. Rarely has such a misunderstood term been embraced so widely in theory and in practice. Numerous definitions and lists of key components to successful reengineering have confused managers as to what reengineering is in theory and in practice. Brings together the diverse literature and identifies clearly the activities, questions and process changes theorized to be necessary in reengineering efforts. In addition, reports the results of a survey designed to assess which of these purported activities, questions and process changes are, in practice, part of reengineering efforts as perceived by marketing professionals. Over 200 marketing professionals revealed their perception of firms' involvement in reengineering, and evaluated involvement in key activities, process changes and asking of fundamental questions. The results reveal interesting discrepancies between theoretical reengineering and reengineering in practice. Implies that reengineering may not be a black-and-white issue, but rather exist on a gray continuum.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610126533
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  • 94
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    Test market city evaluation: a goal programming approach (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 24-33 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: A critical concern for corporations test marketing new products involves test market city evaluation. In order for test marketing to be successful, corporations must identify cities that offer a good fit with the firm's overall product strategy. Unfortunately, little has been written to aid corporations in making complex test city selection decisions. Presents a model that combines the concepts of marketing, the management science technique of goal programming, and microcomputer technology to provide managers with a more effective and efficient method for evaluating test cities and making selection decisions. Extends the existing literature on test market evaluation by applying a computer optimization model to test market evaluation in a way that has not been done before.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610126551
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  • 95
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    Adopter categories in the acceptance process for consumer durables (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 34-47 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Seeks to determine the adopter categories for a new product using an innovation diffusion model which assumes that the potential adopters of an innovation are influenced by two means of communication, namely the mass media (external influence) and word of mouth (internal influence). The literature contains many examples of studies devoted to the analysis of the diffusion of innovations, where an attempt is made to explain the characteristics of the different adopters according to the moment in time at which they acquire the innovation, the type of product (consumer durables, habitual) and the number of categories. The majority of these studies try to explain the behavior of the innovator as compared to that of the imitator, and very few of them differentiate between two or more adopter categories. Concentrates on a study of the diffusion of the glass-ceramic hob unit and attempts to explain the differences which exist between different categories of adopters.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610126560
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  • 96
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    How should product managers' job performance be evaluated in emerging product management systems? (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 5-23 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines the types and characteristics of the new forms of the brand management system in marketing organizations as identified in previous research and previous existing research on performance appraisal systems. Draws linkages between the two systems to provide a framework for maximizing individual product manager's performance, thereby maximizing overall organizational performance. Sets out a number of managerial implications and suggests areas for future research.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610152804
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  • 97
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    Vertical brand extensions: current research and managerial implications (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 24-37 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Relates evidence which suggests that launching a vertical brand extension generally has a negative impact on the core brand because it dilutes the core brand image, advising that a brand extension should be introduced only when its profit potential exceeds the losses that will be sustained as a result of damage to the core brand. Describes two important tools which can reduce the dilution of the core brand image and/or enhance the success of a new brand extension introduction distancing, and information cues: Explains that, to reduce damage to a valuable core brand or to benefit a new step-up brand extension, the extension should be maximally distanced from the core brand; however, to benefit a new step-down brand extension (at the expense of the core brand), the extension should be positioned close to the core brand. Highlights how information cues that describe a brand extension can also act like distancing techniques, simply by serving to reinforce the similarities (implied closeness) or differences (implied distance) between the brand extension and the core brand.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610152813
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  • 98
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    Global markets and the new product development process (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 38-47 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Explains the globalization of new products with the help of a global new product development model. Attempts to provide a framework for the new product development process, bearing in mind the increasing globalization of markets. Concludes that joint functioning of engineering, marketing, market research, R&D and management is needed from the first stage of product development.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610152822
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  • 99
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    Redefining new product development teams: learning to actualize consumer contributions (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 48-60 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Looks at recent product development literature which cites the improving but troubling success rates of newly introduced products and recommends integrating customer input as early as possible. Notes that, while companies have adopted cross-functional product development teams, integrating customer input is uncommon. Suggests that, to increase product success consumers and other external information sources should be part of idea generation and should provide input throughout the rest of the product development process. Highlights several problems that exist which interfere with achieving that integration: many firms are not structured to gather, disseminate and exploit consumer preference data or their surrogates; and it is difficult to identify consumers who could provide ongoing interactive input. Reviews the relevant learning organization literature and relates it to the new product development process. Explores the successful lead user technique used in industrial marketing, describes its important components, and proposes a potentially useful extension - boundary-spanning product development teams. Describes boundary-spanning product development teams which are composed of internal cross-functional members and external members selected from suppliers, retailers and consumers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429610152831
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  • 100
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    Marketing causes and implications of consumer confusion (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 319-342 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Explores the concept of consumer confusion; what causes it, how consumers react to it and how marketers can influence it. The focus proposed differs from previous work by integrating the notions of stimulus overload and stimulus similarity as well as acknowledging conscious and unconscious confusion. The marketing determinants of confusion are classified and an inventory of confusion reduction strategies is discussed. Examines the marketing and policy implications of confusion, presents a checklist for brand managers to use when conducting a confusion audit and highlights areas for future research, especially into measurement of the concept.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910284300
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