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  • 1
    Electronic Resource
    Electronic Resource
    Assessment of facilities management process capability: a NHS facilities case study (2002)
    Bingley : Emerald
    International journal of health care quality assurance 15 (2002), S. 277-288 
    Details
    ISSN: 0952-6862
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Medicine , Economics
    Notes: Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments - facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organisations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09526860210442047
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  • 2
    Electronic Resource
    Electronic Resource
    Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities (2002)
    Bingley : Emerald
    International journal of health care quality assurance 15 (2002), S. 141-151 
    Details
    ISSN: 0952-6862
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Medicine , Economics
    Notes: This paper discusses the application of the balanced score-card (BSC) concept as a widely used management framework for optimal measurement of organisational performance within NHS facilities directorates and discusses the fundamental points to cover in its implementation. Thereby, the paper identifies this framework as a strategic measurement and management system for facilities management. BSC formulation within NHS estates and facilities is described as a case study based on a facilities directorate situated in the north west of England, and discussion covers its implementation procedures, evaluation standards and reporting process. The paper further establishes the conceptual framework for performance management for the facilities directorate, as well as consistent techniques useful in undertaking the performance management administration and system oversight functions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09526860210431805
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  • 3
    Electronic Resource
    Electronic Resource
    Evolution of management theory: the case of production management in construction (2002)
    Bingley : Emerald
    Management decision 40 (2002), S. 788-796 
    Details
    ISSN: 0025-1747
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In the past 100 years production management has evolved from a set of heuristic ideas to a portfolio of somewhat developed concepts and principles. "Just-in-time" and "total quality management" integrate most of the modern concepts and principles in the field. Furthermore, seminal studies carried out within production, such as the Gilbreth/Taylor, Hawthorne and Tavistock studies, have given significant contribution to the evolution of management theory. This paper presents the context of production management evolution and assesses the application of some heuristic production approaches within construction sites of Brazil and England. The study revealed that, although the production management theory evolved significantly, construction practices do not apply the theory in a systemic and comprehensive manner. Clearly, lack of motivation and poor instruments for enabling "learning" are the central cause of this problem.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00251740210437743
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  • 4
    Electronic Resource
    Electronic Resource
    Assessment of facilities management performance - what next? (2000)
    Bingley : Emerald
    Facilities 18 (2000), S. 66-75 
    Details
    ISSN: 0263-2772
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Architecture, Civil Engineering, Surveying
    Notes: Facilities management operates on the premises that the efficiency of any organisation is linked to the physical environment in which it operates and that the environment can be improved to increase its efficiency. This has increasingly become an important function of the built environment. This paper looks at performance measurement of facilities management practices and argues that the future of performance assessment of facilities management will have to shift in emphasis towards a measurement and management system. It further discusses the potential for the application of such a management system, the balanced scorecard, through which facilities management performance assessment may be explored.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02632770010312187
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  • 5
    Electronic Resource
    Electronic Resource
    Process improvement in facilities management: the SPICE approach (2002)
    Bradford : Emerald
    Business process management journal 8 (2002), S. 318-337 
    Details
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step-wise process improvement framework for the construction environment, utilising experience from the software industry, and in particular the capability maturity model (CMM), which has resulted in significant productivity improvements. Introduces the SPICE concept, a conceptual framework assessing the construction process capability. Commences by reviewing processes and their FM applicability and work on process improvement assessment in construction environments using the SPICE framework. Then discusses generalised principles of SPICE for process assessment. Considers its application and extension into the context of FM. Examines the specific example of FM process improvement and finally its implications. Furthermore, examines the relevance and accuracy of the framework, as well as its value to the FM organisation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14637150210434982
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  • 6
    Electronic Resource
    Electronic Resource
    Quantitative and qualitative research in the built environment: application of "mixed" research approach (2002)
    Bradford : Emerald
    The @international journal of productivity and performance management 51 (2002), S. 17-31 
    Details
    ISSN: 1741-0401
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Built environment research consists of cognitive and affective, as well as behavioural, components. Existing built environment research utilises either strong qualitative or, more often, strong quantitative methodologies. Aims to discuss some of the philosophical issues that would be considered when undertaking academic research into the built environment. Considers the available research options or paradigms and suggests ways in which a researcher can make an informed and sensible decision as to how to proceed. The main dimensions of the debate about the relative characteristics and merits of quantitative and qualitative methodology are outlined, developing the argument that the use of a single methodology often fails to explore all of these components. The use of a mixed methods approach is suggested to counteract this weakness and to enhance research into the built environment.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00438020210415488
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  • 7
    Electronic Resource
    Electronic Resource
    Process improvement through performance measurement: the balanced scorecard methodology (2001)
    Bradford : Emerald
    The @international journal of productivity and performance management 50 (2001), S. 179-189 
    Details
    ISSN: 1741-0401
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: One of the hallmarks of leading-edge organisations - be they public or private - has been the successful application of performance measurement to gain insight into, and make judgements about, the organisation, and the effectiveness and efficiency of its programmes, processes, and people. The balanced scorecard (BSC) is a widely used management framework for the measurement of organisational performance. The BSC concept suggests that the state of processes of an organisation can be best assessed by taking a "balanced" view across a range of performance measures. This article seeks to offer an insight into the BSC, the key features of the concept and issues that must be addressed in its implementation as a process improvement technique. Further, it identifies the BSC methodology as a means of deploying strategic direction, communicating expectations, and measuring progress towards agreed objectives.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005677
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