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  • 1
    Electronic Resource
    Electronic Resource
    Best practices in the food and drinks industry (1999)
    Bradford : Emerald
    British food journal 101 (1999), S. 238-254 
    Details
    ISSN: 0007-070X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Agriculture, Forestry, Horticulture, Fishery, Domestic Science, Nutrition
    Notes: In June 1996, Leatherhead Food Research Association launched the "Food and Drinks Industry Benchmarking and Self-Assessment Initiative" with the support of the Department of Trade and Industry and the Ministry of Agriculture, Fisheries and Food. As part of this initiative, nine food companies that excel in terms of the European Business Excellence Model were selected for visits. This paper reports on the best practices used by these companies in terms of the results they have achieved (in people satisfaction, customer satisfaction, impact on society and business results) and the way in which they have achieved them (through effective leadership, people management, policy and strategy, process management and resource management). For the food industry to move forward, it needs to take on board the best practices shown in this report. In particular, more food companies should consider using self-assessment as a method for identifying improvement opportunities and assessing their progress towards business excellence.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00070709910269839
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    Paper (German National Licenses)
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  • 2
    Electronic Resource
    Electronic Resource
    An assessment of management systems and business performance in the UK food and drinks industry (1999)
    Bradford : Emerald
    British food journal 101 (1999), S. 5-21 
    Details
    ISSN: 0007-070X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Agriculture, Forestry, Horticulture, Fishery, Domestic Science, Nutrition
    Notes: The findings of a study investigating the performance of the UK food and drinks industry against the European Business Excellence Model are presented. The study involved 50 food companies assessing themselves (by questionnaire) against the nine criteria of the model. The major finding of the study was that, on average, food and drinks companies have less well developed management systems than other industries. Its main areas of strength are in resource and process management and its main areas of weakness are in policy and strategy, customer satisfaction, people satisfaction and impact on society. For the food industry to move forward, more companies should consider using self-assessment as a method for identifying improvement opportunities and assessing their progress towards business excellence.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00070709910251432
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    Paper (German National Licenses)
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  • 3
    Electronic Resource
    Electronic Resource
    An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework (2000)
    Bingley : Emerald
    Benchmarking 7 (2000), S. 128-146 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: Presents an innovative approach used by one company to integrate its ISO 9000-certified management system with a recognised TQM framework (the Baldrige model). The company concerned developed its ISO 9000 system to address all elements of the Baldrige criteria. Of particular note is its process improvement approach that prioritises improvement projects based on their expected impact on the company's Baldrige score. This approach supported by an online Lotus Notes system helps the company to manage over 200 projects, covering different business units, in a systematic, fact-based way. All projects (with the exception of some strategic projects) pass through this system and therefore this system provides one of the key methods with which the company continuously improves and moves closer to fully satisfying its stakeholders' needs. A detailed description of this process improvement approach is provided including a number of key measures reporting on the effectiveness of the system.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770010322333
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  • 4
    Electronic Resource
    Electronic Resource
    Identifying problems in forecasting consumer demand in the fast moving consumer goods sector (2000)
    Bingley : Emerald
    Benchmarking 7 (2000), S. 223-230 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: The ability to forecast consumer demand accurately is of great importance to companies in the consumer market. The food industry, in particular, views consumer availability as the cornerstone of their business. However, many companies concede that their forecasting process does not perform as well as they would wish. A group of forecasting and demand managers from some of the leading UK food companies, with the support of Leatherhead Food RA, examined the problems associated with their functions over an 18-month period. This paper presents the key findings from their collaborative work.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770010331397
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  • 5
    Electronic Resource
    Electronic Resource
    An Evaluation of the Effects of Quality Improvement Activities on Business Performance (1994)
    Bingley : Emerald
    International journal of quality & reliability management 11 (1994), S. 29-44 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Research was undertaken on the effects of quality improvement activitieson business performance. The investigation began by developing aclassification system to ensure all business performance benefits(tangible and intangible) were included for analysis. Questionnairesand structured interviews, involving the participation of over 200companies, were used as the main tools for the investigation. Ananalysis of the results enabled a TQM quality activity model to bedeveloped which classify 65 quality activities by their prime effect.This model was designed to assist companies in the planning of TQM andthe targeting of quality activities. The research identified thedifficulties organizations and researchers have in measuring the effectsof quality activities.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719410057935
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  • 6
    Electronic Resource
    Electronic Resource
    Factors affecting the implementation and success of TQM (1995)
    Bingley : Emerald
    International journal of quality & reliability management 12 (1995), S. 11-23 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The importance of tailoring TQM to the specific needs oforganizations is well known. Shows the findings of a research programmethat investigated which organizational factors are important to considerwhen implementing TQM. Questionnaires and structured interviews,involving the participation of over 200 companies, were used as the maintools for the investigation. Identifies as a result, seven prime factorsaffecting the implementation of TQM: process factors, type of employees,shared values, management style, organizational structure, number ofemployees and industrial relations. Recommends that organizations shouldgive these factors special consideration when developing their TQMapproaches, and provides a guideline to show how these factors arelikely to affect the implementation of TQM.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719510076212
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  • 7
    Electronic Resource
    Electronic Resource
    Self-assessment in a multi-organisational network (2005)
    Bingley : Emerald
    International journal of quality & reliability management 22 (2005), S. 554-571 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The New Zealand Benchmarking Club (NZBC), a multi-organisational network, aimed to improve the performance of member organisations through best practice benchmarking. The purpose of this paper is to critique the NZBC self-assessment process, report the scores for self-assessments from 2000-2002, and present an analysis of the 2001 self-assessment data. Design/methodology/approach - A questionnaire measured the improvement rate of NZBC organisations through annual self-assessments against the Baldrige Criteria for Performance Excellence (CPE). Training was provided for facilitators in each organisation, who supported teams of four to six persons who completed the self-assessment. Correlation coefficients of pairs of CPE categories and items were used to identify strong relationships between them. Findings - Self-assessment data from 2001 identified 57 strong relationships between different CPE categories and items. The strongest correlation identified (0.94) among CPE items was found between "customer focused results" and "financial and market results". Acting on the self-assessment results, management initiatives were implemented and scores in 2002 showed significant improvements over 2001. Research limitations/implications - Future research involves case studies and longitudinal studies of annual data to identify possible causes of the strong relationships found. Practical implications - Results indicate the benefit organisations obtain from sharing best practices, resources, and self-assessment experiences. The practices required for effective administration of self-assessment in a network are given. Originality/value - An example of self-assessment in a multi-organisational network, and how it was managed. Of interest to organisations that are in an existing network, or wish to create a similar network. No studies of self-assessment in a network were found in the literature.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656710510604881
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  • 8
    Electronic Resource
    Electronic Resource
    The development of a benchmarking and performance improvement resource (2001)
    Bingley : Emerald
    Benchmarking 8 (2001), S. 431-452 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: Describes the aims, reasons for development, key features, and uniqueness of an online benchmarking and performance improvement resource. The paper begins by describing the historical context within which the Web site has been developed. It describes the growth in the use of business excellence, benchmarking and performance measurement, and how these improvement approaches are related to each other. The Web site's uniqueness stems from how information within the resource is categorised by the Malcolm Baldrige Model and the European Business Excellence Model, the collection and linking of thousands of snippets of information from case studies and articles relating to best practices and benchmarking studies, the provision of a comprehensive list of performance measures and improvement techniques, and the way that the site has been designed based on the concept of benchmarking. An explanation of how the resource might be used to support an organisation's benchmarking process is provided. The paper concludes by presenting the positive feedback obtained from an industry review of the Web site's key features. The Web site aims to be launched by October 2001.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000006387
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  • 9
    Electronic Resource
    Electronic Resource
    Best practices in the food and drinks industry (1998)
    Bingley : Emerald
    Benchmarking 5 (1998), S. 184-199 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: In June 1996, Leatherhead Food Research Association launched the "Food and Drinks Industry Benchmarking and Self-Assessment Initiative" with the support of the Department of Trade and Industry and the Ministry of Agriculture, Fisheries and Food. As part of this initiative, nine food companies that excel in terms of the European Business Excellence Model were selected for visits. This paper reports on the best practices used by these companies in terms of the results they have achieved (in people satisfaction, customer satisfaction, impact on society and business results) and the way in which they have achieved them (through effective leadership, people management, policy and strategy, process management and resource management). For the food industry to move forward, it needs to take on board the best practices shown in this report. In particular, more food companies should consider using self-assessment as a method for identifying improvement opportunities and assessing their progress towards business excellence.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635779810226207
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  • 10
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    Doing space relationally: Exploring the meaningful geographies of local government in Wales (2013)
    Elsevier
    Details
    Publication Date: 2013-03-01
    Print ISSN: 0016-7185
    Electronic ISSN: 1872-9398
    Topics: Geography , Economics
    Published by Elsevier
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