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  • 1
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    British food journal 101 (1999), S. 238-254 
    ISSN: 0007-070X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Agriculture, Forestry, Horticulture, Fishery, Domestic Science, Nutrition
    Notes: In June 1996, Leatherhead Food Research Association launched the "Food and Drinks Industry Benchmarking and Self-Assessment Initiative" with the support of the Department of Trade and Industry and the Ministry of Agriculture, Fisheries and Food. As part of this initiative, nine food companies that excel in terms of the European Business Excellence Model were selected for visits. This paper reports on the best practices used by these companies in terms of the results they have achieved (in people satisfaction, customer satisfaction, impact on society and business results) and the way in which they have achieved them (through effective leadership, people management, policy and strategy, process management and resource management). For the food industry to move forward, it needs to take on board the best practices shown in this report. In particular, more food companies should consider using self-assessment as a method for identifying improvement opportunities and assessing their progress towards business excellence.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    British food journal 101 (1999), S. 5-21 
    ISSN: 0007-070X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Agriculture, Forestry, Horticulture, Fishery, Domestic Science, Nutrition
    Notes: The findings of a study investigating the performance of the UK food and drinks industry against the European Business Excellence Model are presented. The study involved 50 food companies assessing themselves (by questionnaire) against the nine criteria of the model. The major finding of the study was that, on average, food and drinks companies have less well developed management systems than other industries. Its main areas of strength are in resource and process management and its main areas of weakness are in policy and strategy, customer satisfaction, people satisfaction and impact on society. For the food industry to move forward, more companies should consider using self-assessment as a method for identifying improvement opportunities and assessing their progress towards business excellence.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of operations & production management 21 (2001), S. 516-525 
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Today the Internet provides a real opportunity for demand data and supply capacity data to be visible to all companies within a manufacturing supply chain. Consequently there is a need for manufacturing organisations to explore alternative mechanisms for the management of their operations network, in particular the role of manufacturing planning and control systems. This paper describes current research which examines the classification of manufacturing supply chains and positions Internet-based applications in order to identify the operations management challenges for the next generation of manufacturing planning and control systems.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of operations & production management 21 (2001), S. 159-172 
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: ISO 9000 certification has been accepted worldwide as a useful first step towards quality development and a number of organisational benefits have been identified which result from the implementation of a quality systems standards approach. However, many companies who have obtained certification to ISO 9000 eventually observe a diminishing business benefit and require further stimulus to their quality management efforts. This further progression beyond the requirements of ISO 9000 requires a rigorous measurement of performance to ensure that the selected direction is appropriate. The research described in this paper indicates that the lack of an appropriate performance measurement system is a barrier to post-ISO 9000 quality development
    Type of Medium: Electronic Resource
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  • 5
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of operations & production management 19 (1999), S. 633-650 
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Describes results of research at the University of Liverpool into the level of quality culture development in UK manufacturing industries. The study identified the important factors that influence the development of a culture that complements total quality implementation. These factors are the basis for the development of a framework to assist in culture change. The research approach consisted of a questionnaire survey and structured interviews in industrial organisations to examine development in the identified areas of quality culture - senior management leadership, employee involvement and empowerment, customer focus, supplier partnership, teamwork, effect of CEO and open corporate culture. The research results provide an understanding of the vital relationships between quality culture and the activities undertaken by organisations, and serve as a guide for the development of a much desired but often elusive organisational culture.
    Type of Medium: Electronic Resource
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  • 6
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of quality & reliability management 11 (1994), S. 29-44 
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Research was undertaken on the effects of quality improvement activitieson business performance. The investigation began by developing aclassification system to ensure all business performance benefits(tangible and intangible) were included for analysis. Questionnairesand structured interviews, involving the participation of over 200companies, were used as the main tools for the investigation. Ananalysis of the results enabled a TQM quality activity model to bedeveloped which classify 65 quality activities by their prime effect.This model was designed to assist companies in the planning of TQM andthe targeting of quality activities. The research identified thedifficulties organizations and researchers have in measuring the effectsof quality activities.
    Type of Medium: Electronic Resource
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  • 7
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Industrial management & data systems 104 (2004), S. 658-666 
    ISSN: 0263-5577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Economics
    Notes: This paper provides an empirical illustration of the potential of a cross-supply chain information system (CSCIS) in an automotive industry setting. Whilst dramatic reductions in downstream finished goods, work-in-progress and raw materials inventories have taken place in many automotive supply chains, this paper looks at how demand information can be made more transparent in order to improve the efficiency of upstream operations. The paper concentrates on the findings from a case study that used a prototype Internet-based system to convert original equipment manufacturer (OEM) demand into second and third-tier component requirements. A computer-based value analysis illustrates how this information might be used to significantly improve supply chain synchronisation in the lower tiers. The research demonstrates how information systems can be used to improve supply chain performance and provides further motivation for the development of more holistic supply chain planning information systems.
    Type of Medium: Electronic Resource
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  • 8
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    International journal of quality science 3 (1998), S. 275-286 
    ISSN: 1359-8538
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Although cultural change is recognised as important to total quality improvement, many manufacturing companies fail to achieve the level of change desired. One primary reason for this is the inability to fully understand where their problems lie and the nature of these problems. Research was undertaken into seven elements of quality culture - senior management leadership, employee involvement and empowerment, supplier partnership, customer focus, teamwork, effect of chief executive and open corporate culture. Questionnaires and structured interviews in 166 UK manufacturing companies provided the required information on cultural change problems. An evaluation of cultural problems and the targeting of areas for change was better understood from the survey results.
    Type of Medium: Electronic Resource
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  • 9
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of quality & reliability management 12 (1995), S. 11-23 
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The importance of tailoring TQM to the specific needs oforganizations is well known. Shows the findings of a research programmethat investigated which organizational factors are important to considerwhen implementing TQM. Questionnaires and structured interviews,involving the participation of over 200 companies, were used as the maintools for the investigation. Identifies as a result, seven prime factorsaffecting the implementation of TQM: process factors, type of employees,shared values, management style, organizational structure, number ofemployees and industrial relations. Recommends that organizations shouldgive these factors special consideration when developing their TQMapproaches, and provides a guideline to show how these factors arelikely to affect the implementation of TQM.
    Type of Medium: Electronic Resource
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  • 10
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of quality & reliability management 17 (2000), S. 226-258 
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: For both ISO 9000 and TQM concepts there have been many research programmes and publications. However, the coincidence of these topics and/or the ambiguity about their relationship has emerged in a number of discussions. This paper examines this relationship and provides a framework to assist manufacturing organisations to move beyond the requirements of ISO 9000 towards total quality. The research methodology adopted was based on extracting a conceptual model from the review of literature on ISO 9000, TQM, performance measurement and strategy. The conceptual model, provided the basis for the final framework, which was divided into two parts, "formulation" and "implementation", as stages of post-ISO 9000 quality development. The research empirically examined these stages by surveying over 200 industrial companies including 18 detailed case studies which produced a number of findings. The research findings have been integrated to form the post-ISO 9000 quality development framework.
    Type of Medium: Electronic Resource
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