ISSN:
1352-7592
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
This study explores organizational culture by examining the relationship between total quality management (TQM) and culture, and specifically three elements of a culture related to quality improvement: customer focus, employee involvement, and continuous improvement. Process reengineering is used as an alternative management initiative. A survey of 220 mid-level professionals in 123 organizations was conducted to determine the extent to which there is a relation between the presence of these cultural elements, and the presence of TQM reengineering. The success of process improvement through either TQM or reengineering is used as a vehicle for examining the importance of these cultural elements. The importance of organizational culture and the implications for managers are discussed.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/13527599910288993
