ISSN:
0265-1335
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Discusses and applies a general framework for services quality to make acomparative evaluation of ten dimensions of service quality betweendeveloped and developing countries. Derives specific hypotheses foreach of the service quality dimensions based on the relevantenvironmental factors characterizing developed and developing economies.Discusses managerial implications of the hypotheses that are derived,and proposes the empirical investigation of these hypotheses as adirection for future research.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/02651339410061937