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  • American Physical Society  (66,401)
  • American Institute of Physics (AIP)  (26,481)
  • Emerald  (17,283)
  • 2000-2004  (110,165)
Collection
Publisher
Years
Year
  • 1
    Electronic Resource
    Electronic Resource
    ASPEN - a Web-based application for managing student server accounts (2004)
    Bradford : Emerald
    Campus-wide information systems 21 (2004), S. 157-162 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The growth of the Internet has greatly increased the demand for server-side programming courses at colleges and universities. Students enrolled in such courses must be provided with server-based accounts that support the technologies that they are learning. The process of creating, managing and removing large numbers of student server accounts is time consuming, error-prone, and can create security risks. This paper describes a Web-based file manager and editor program named ASPEN (Active Server Pages Editor.Net) that greatly simplifies server account management issues and provides a convenient Web interface for students to edit and execute their server-side programs. This paper also describes implementation issues related to security, reliability, account creation, and maintenance.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740410555034
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  • 2
    Electronic Resource
    Electronic Resource
    An evaluative methodology for virtual communities using web analytics (2004)
    Bradford : Emerald
    Campus-wide information systems 21 (2004), S. 179-184 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The evaluation of virtual community usage and user behaviour has its roots in social science approaches such as interview, document analysis and survey. Little evaluation is carried out using traffic or protocol analysis. Business approaches to evaluating customer/business web site usage are more advanced, in particular using advanced web analytics to develop greater understanding of their customers' use of their sites. The application of such techniques to virtual communities is discussed and experimentation of such techniques on a specific virtual community project demonstrates the potential for such techniques in the evaluation of social and culture web usage.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740410567518
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  • 3
    Electronic Resource
    Electronic Resource
    Text appeal: the psychology of SMS texting and its implications for the design of mobile phone interfaces (2004)
    Bradford : Emerald
    Campus-wide information systems 21 (2004), S. 196-200 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Argues that understanding the psychological drivers behind SMS uptake among key user groups could open the door to a range of user-centred applications capable of transforming handset usability - and hence operator revenues - for this inexpensive form of text messaging. Combines the findings of our own web-based survey of SMS users with psychological evidence and research on related text-based conversational systems to draw out lessons for a user-based approach to the design of mobile phone handset displays that capitalise on the social affordances of SMS texting.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740410567545
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  • 4
    Electronic Resource
    Electronic Resource
    Translating scalable video streams from wide-area to access networks (2004)
    Bradford : Emerald
    Campus-wide information systems 21 (2004), S. 205-210 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Transmitting video over user datagram protocol (UDP) has been considered advantageous because it allows for discarding of packets in favor of retransmissions, and sender-controlled timing. Using UDP has been criticized because it allows video streams to consume more than their fair share of bandwidth, which is typically associated with the back-off behavior of transmission control protocol (TCP). TCP-friendly algorithms are meant as a middle path. However, UDP delivery to end systems may still be prevented by firewalls or for other reasons, and TCP must be used. This in turn suffers from bandwidth fluctuations. Investigates an architecture that separates the transfer of a video stream over long distances. Considers a proxy server to translate the traffic and two straightforward approaches for the translation of a layered video stream transmission from the TCP-friendly transport protocol to TCP. Does not expect that one of these two approaches is by itself suited for the task, but investigating them will provide insights into their basic functions and help in discovering appropriate modifications. For the investigation, an experimental approach was used where network behavior and content are emulated.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740410567563
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  • 5
    Electronic Resource
    Electronic Resource
    An audio stream redirector for the Ethernet Speaker (2004)
    Bradford : Emerald
    Campus-wide information systems 21 (2004), S. 211-216 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The authors have developed the "Ethernet Speaker" (ES), a network-enabled single board computer embedded into a conventional audio speaker. Audio streams are transmitted in the local area network using multicast packets, and the ES can select any one of them and play it back. A key requirement for the ES is that it must be capable of playing any type of audio stream, independent of the streaming protocol, or the encoding used. The authors achieved this by providing a streaming audio server built using the kernel-based audio stream redirector (ASR) in the OpenBSD kernel. The ASR accepts input from any of the existing audio file players, or streaming audio clients. Since all audio applications have to be able to use the system audio driver, this system can accommodate any protocol or file format, provided that there exists some compatible player running under OpenBSD. This paper discusses the design and implementation of the server as an ASR, the streaming protocol developed for this application, and the implementation of the client.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740410567572
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  • 6
    Electronic Resource
    Electronic Resource
    Efficient resource discovery in grids and P2P networks (2004)
    Bingley : Emerald
    Internet research 14 (2004), S. 339-346 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Presents a new model for resource discovery in grids and peer-to-peer networks designed to utilise efficiently small numbers of messages for query processing and building of the network. Outlines and evaluates the model through a theoretical comparison with other resource discovery systems and a mathematical analysis of the number of messages utilised in contrast with Chord, a distributed hash table. Shows that through careful setting of parameter values the model is able to provide responses to queries and node addition in fewer messages than Chord. The model is shown to have significant benefits over other peer-to-peer networks reviewed. Uses a case study to show the applicability of the model as a methodology for building resource discovery systems in peer-to-peer networks using different underlying structures. Shows a promising new method of creating a resource discovery system by building a timeline structure on demand, which will be of interest to both researchers and system implementers in the fields of grid computing, peer-to-peer networks and distributed resource discovery in general.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662240410566926
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  • 7
    Electronic Resource
    Electronic Resource
    Mechanisms for controlling access in the global grid environment (2004)
    Bingley : Emerald
    Internet research 14 (2004), S. 347-352 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Grid is widely seen as the next generation Internet. Aims to share dynamic collections of individuals, institutions and resources by providing consistent, easy and inexpensive access to high-end computational capabilities. Studies Grid security and specifically users' access control. It has been proved that the viability of these heterogeneous environments is highly dependent on their security design. Solutions trying to address all aspects of security were proposed by most existing Grid projects and collaborations; however the results were not always satisfactory. Reviews some of the most widely-accepted security solutions, and collects the most efficient. Emphasizes access control procedures and the solutions addressing authentication and authorization issues. Identifies the most successful security schemes implemented and illustrates their effectiveness. Collects these mechanisms to form the backbone of a security mechanism, addressing authentication and authorization Grid-specific problems. The proposed schemes can constitute the backbone of an effective Grid security architecture.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662240410566935
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  • 8
    Electronic Resource
    Electronic Resource
    Non-business use of the WWW in three Western Australian organisations (2004)
    Bingley : Emerald
    Internet research 14 (2004), S. 353-359 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper is an outline of findings from a research project investigating the non-business use of the World Wide Web in organisations. The study uncovered high non-business usage in the selected organisations. Pornography and other traditionally identified risks were found to be largely non-issues. MP3 and other streaming media and potential copyright infringement were found to be problematic. All organisations had end-users displaying behaviours indicating significant, deliberate misuse that often used a variety of covert techniques to hide their actions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662240410566944
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  • 9
    Electronic Resource
    Electronic Resource
    PIDS: a privacy intrusion detection system (2004)
    Bingley : Emerald
    Internet research 14 (2004), S. 360-365 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: It is well-known that the primary threat against misuse of private data about individuals is present within the organisation; proposes a system that uses intrusion detection system (IDS) technologies to help safeguard such private information. Current IDSs attempt to detect intrusions on a low level whereas the proposed privacy IDS (PIDS) attempts to detect intrusions on a higher level. Contains information about information privacy and privacy-enhancing technologies, the role that a current IDS could play in a privacy system, and a framework for a privacy IDS. The system works by identifying anomalous behaviour and reacts by throttling access to the data and/or issuing reports. It is assumed that the private information is stored in a central networked repository. Uses the proposed PIDS on the border between this repository and the rest of the organisation to identify attempts to misuse such information. A practical prototype of the system needs to be implemented in order to determine and test the practical feasibility of the system. Provides a source of information and guidelines on how to implement a privacy IDS based on existing IDSs.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662240410566953
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  • 10
    Electronic Resource
    Electronic Resource
    The brand images of tourism destinations: a study of the saliency of organic images (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 6-14 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Assesses the relative saliency of image attributes associated with history, heritage and culture in shaping the perceptions of places as tourism destinations. Such images tend to have been formed over a long period of time and result from exposure to communication processes largely outside marketing's core sphere of influence such as education, literature and the arts. Images formed in this way are referred to in this paper as organic images. The research used the repertory grid technique developed by George A. Kelly in the context of Personal Construct Theory combined with depth interviews to elicit the attributes associated with the images of 25 destinations in the UK. The study identified 11 categories of image attribute. Those associated with a destination's history, heritage and culture were found to be the second most salient category. The implications of these findings are discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410523803
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  • 11
    Electronic Resource
    Electronic Resource
    Using focus group data to set new product prices (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 15-24 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Describes a method for setting new product prices at time of launch using data from focus groups and illustrates its application to recommending the price of toothpaste gum for product launch. The proposed method is based on optimization of the expected utility estimated from participant responses to four simple questions. The method is designed to address uncertainties from sampling error and consumer overconfidence. In addition to the formal optimization-based procedure, introduces plotting techniques to facilitate subjective decision making. Also, compares the proposed approach with the popular "Van Westendorp method" and demonstrates plausible conditions under which the Van Westendorp recommendations would result in prices below those that maximize expected profit.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410523812
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  • 12
    Electronic Resource
    Electronic Resource
    Positive brand extension trial and choice of parent brand (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 25-36 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article focuses on the possible relationship between the parent brand and a new brand extension. In particular, the study focuses on the impact of a parent brand on the trial of the extension and the reciprocal effect of a successful trial of new brand extensions positioned horizontally and vertically on the parent brand. Results show positive influence of the parent brand on the trial of the extension. Successful trial also helped the parent brand on a reciprocal basis, particularly among the non-loyal users and non-users of the parent brand. Another finding is the moderating effect of category positioning on the magnitude of the reciprocal effect of the brand extension on the parent brand. There is also an indication that prior parent brand experience acts as a moderator of reciprocal effects.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410523821
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  • 13
    Electronic Resource
    Electronic Resource
    The reciprocal effects of extension quality and fit on parent brand attitude (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 37-46 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The evidence for the reciprocal effects of a brand extension on its parent brand is unclear. An experiment was conducted to investigate the impact of an extension's quality, its fit with the parent brand, and parent brand dominance, on parent brand evaluation. The paper finds that extension quality and fit did not dilute parent brand attitude; in other words, an extension either left parent brand attitude unchanged or enhanced it moderately. The only effect of brand dominance was that it enhanced parent brand attitude when the extension was a good fit. Further, the introduction of an extension, regardless of its fit or quality, enhanced parent brand attitude for a durable product relative to a control group. It seems that parent brand attitudes are held strongly enough to resist the new information that is associated with a newly introduced brand extension.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410523830
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  • 14
    Electronic Resource
    Electronic Resource
    Pricing and pirate product market formation (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 56-63 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Explores the relationship between legitimate product pricing, copyright law enforcement and the formation of black markets for pirate products. The analytical framework is illustrated using the market for sound recordings as a case study. Investigates copyright owner strategies to combat piracy, including price discounting to establish a legitimate market and lobbying for increased enforcement and infringement penalties. An elementary regression model is employed to examine the empirical relationship between legitimate sound recording price, black market distribution channels and piracy. The empirical model supports the hypotheses that piracy is directly related to legitimate price and the size of black markets.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410523858
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  • 15
    Electronic Resource
    Electronic Resource
    Consumer price perceptions after translation to Euro currency (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 47-55 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The membership in the European Union (EU) affected price perceptions of citizens in many European countries at the beginning of 2002. How did the transition from the national currency to the Euro, the new single currency of EU, actually take place? Examines the confusion among Finnish consumers concerning internal reference prices in different product and service categories immediately after the transition to the Euro. Proposes tentatively and empirically tests a framework model. Provides the relationships between the paper's key constructs of consumer price perception and some attitudinal and behavioral variables shortly after transition to Euro currency. Basically price perception took place in similar way, when Markka and Euro scales were utilized. This result was shown, first, by analyzing price perception strategies of consumers, and, second, by showing with correlation analysis that as internal reference price increases, the width of price latitude increases, and, third, by modelling reference price perception on the basis of Volkmann's range theory. Money illusion effect was found to exist to some extent.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410523849
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  • 16
    Electronic Resource
    Electronic Resource
    The role of brand name in customization decisions: a search vs experience perspective (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 73-83 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Investigates the role of brand name in consumers' decision making during a customization process, and develops a conceptual understanding of the factors influencing the role of brand name from a "search vs experience" perspective. Addresses the strategic relationship of brand with perceived product/service/information preference match and the impact of preference match on consumer "willingness to pay for customization". Brand name was found to be an important decision variable for customization in terms of getting a better preference match. Brand name still holds an important role on consumer communications, as was expected. Therefore, it is reasonable to believe that customization would not "commoditize" brands, but rather increase the effect of brand names in purchase decision making. High-knowledge consumers reported stronger brand name effect in terms of its importance and usefulness in their decision making. The brand name effect varies across product categories, and the effect is stronger in the customization of search products than that in experience products. Thus, brand names have greater impact on choices in a search product where less total quality information on components is available for facilitating consumer choices. Discusses managerial implications of the study's findings.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410529708
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  • 17
    Electronic Resource
    Electronic Resource
    The LOGMAN model: a logical brand management model (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 94-104 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Proposes a model that combines the proactive and reactive nature of brand management. It is called the logical brand management model, abbreviated to the LOGMAN model. More specifically it combines insights from: Kaplan and Norton's balanced scorecard method; BCG's brand value creation method; the path analysis method; the gap analysis method; and the house of quality (QFD) method. It allows one to perform a logical brand consistency audit at several levels. It evaluates whether customer perceptions of the company's brand drivers and the external brand drivers are in line with the company's brand objectives. Furthermore, it analyzes the logical consistency of the company's brand policy across multiple customer segments and over time.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410529726
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  • 18
    Electronic Resource
    Electronic Resource
    The internal brand in leading UK charities (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 84-93 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The internal brand refers to the employee perspective of a brand. It is an area of focus that has received scant attention from both academics and practitioners, particularly in the charity sector. This study, by contrast, seeks to redress this imbalance by exploring senior management views of the internal brand in some of the UK's leading charities, those whose level of voluntary income makes them one of the 100 highest "earners" in the UK. Compared with classical, product-led definitions, the internal brand proved more complex, comprising four fundamental components: the functional, symbolic, behavioural, and experiential. The study demonstrated several uses for the internal brand including unifying the workforce around a common purpose, acting as a catalyst for change and contributing to the professionalisation of the charity sector. "Managing by brand" was thought to imply a brand-centric focus that allowed senior managers to manage beyond the legal and organisational requirements of the job. It was noted that the internal brand should work in tandem with the external brand, an ideal referred to as "joined-up" branding or the management of consistency across all points of interaction.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410529717
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  • 19
    Electronic Resource
    Electronic Resource
    Positioning and branding your organisation (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 105-115 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Opens by exploring the changing relationship between customer value and how it has been traditionally interpreted within the organisation. Business leaders today acknowledge that the traditional 4Ps approach to brand marketing needs to be transformed in order to realise a broader vision of customer value across the organisation. Argues that it is the business leader who should be leading this transformation, as manager of the organisation's brand and its values, as well as challenging the marketing department to redefine its role as brand custodians. Outlines a framework which enables senior management to develop superior customer value through branding and positioning their organisation and to deliver this value through its business processes. Uses practical examples to illustrate the use of this framework and concludes by considering whether or not the traditional marketing department is acting as a barrier when it comes to positioning and branding their organisation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410529735
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  • 20
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    Exploiting the opportunities of Internet and multi-channel pricing: an exploratory research (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 125-136 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Smart firms are not worried about the impact of the Internet on pricing, but realise that they have the unique opportunity to exploit new options and improve their marketing performance. Multi-channel pricing is one of the most interesting opportunities firms can exploit in the digital economy. Reviews the existing literature on pricing on the Internet and on multi-channel pricing. Presents the results of an exploratory research on price opportunities perceived by firms. Offers a picture of the possible multi-channel options available to firms and highlights the importance of the value for and of the customer.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410529753
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  • 21
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    Effects of price premium and product type on the choice of cause-related brands: a Singapore perspective (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 116-124 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This exploratory study investigates whether product type, utilitarian versus hedonic, affects consumers' likelihood of choosing a brand linked to a cause. The sample consists of 128 young Chinese Singaporeans. Unlike prior research done in Western countries, the respondents in this study were more likely to buy cause-linked brands for practical than for hedonic products. They were also more likely to pay a price premium for cause-linked practical products. This difference is attributed to the Confucian values that are espoused by the Chinese. Additionally, finds that specifying the amount donated to the cause increases the likelihood of purchasing cause-linked brands that are priced at 10 to 25 percent premiums over comparable alternatives. Discusses implications for marketers and future research directions.
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    URL: http://dx.doi.org/10.1108/10610420410529744
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  • 22
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    Brand-country of origin (COO) knowledge and COO image: investigation in an emerging franchise market (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 144-155 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study investigates the relationship between accuracy of brand-country of origin (COO) knowledge and COO image, in a franchising context. Accuracy of brand-COO knowledge is found to be positively related to COO image. Inaccurate brand-COO knowledge leads to a confusing and somewhat negative image about COO. In addition, antecedents to the brand-COO knowledge are also investigated. Factors such as social class, education and travel abroad positively influence brand-COO knowledge. This investigation, conducted in an emerging market, holds interesting research and managerial implications, especially for multinational franchisors.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410538041
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  • 23
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    The relationships among perceived quality, perceived risk and perceived product value (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 156-167 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Perceived value is an extremely important concept in marketing and many authors have dealt with it in recent years. In Slovenia perceived value of product is a rather neglected aspect of the research. Moreover, nobody has empirically researched the impact of individual factors on perceived value of a product. The researched target group was students - the fastest growing segment among the users of mobile phones in Slovenia. In their research the authors focused on two of the perceived value impact factors: perceived product quality and perceived risk. Based on literature and our own findings, their main researched objective was to design the model of relationships among perceived value, perceived quality and perceived risk. After the model had been tested with the method of structural equation modeling (LISREL 8.0), the authors found that statistically significant relationships (positive and negative, direct and indirect) among the concepts researched exist.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410538050
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  • 24
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    Dimensionalising on- and offline brands' composite equity (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 168-179 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper approaches the subject of brand equity measurement on and offline. The existing body of research knowledge on brand equity measurement has derived from classical contexts; however, the majority of today's brands prosper simultaneously online and offline. Since branding on the Web needs to address the unique characteristics of computer-mediated environments, it was posited that classical measures of brand equity were inadequate for this category of brands. Aaker's guidelines for building a brand equity measurement system were thus followed and his brand equity ten was employed as a point of departure. The main challenge was complementing traditional measures of brand equity with new measures pertinent to the Web. Following 16 semi-structured interviews with experts, ten additional measures were identified.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410538069
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  • 25
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    Effect of price on the diffusion of cellular subscriptions in Finland (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 192-199 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The aim of this study is to find out the effect of pricing on the diffusion of cellular subscriptions in Finland. There is a lack of studies on the effect of (telecommunications) service pricing on its diffusion. In the present study, a modified logistic model is applied for estimating the impact of price on the diffusion. The effect of cellular tariffs and cellular phone prices on the market potential and the diffusion rate are evaluated. Whereas almost all previous studies focusing on durables suggest that price affects either the market potential or the diffusion rate, the results of this study indicate that cellular call tariffs and cellular phone prices are not significant predictors of diffusion of cellular subscriptions. It is thus concluded that the logistic diffusion model might implicitly capture the somewhat constant price decline of cellular communications.
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    URL: http://dx.doi.org/10.1108/10610420410538087
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    Comparing double jeopardy effects at the behavioral and attitudinal levels (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 180-191 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The marketing phenomenon known as the double jeopardy (DJ) effect has continued to intrigue marketing scholars and practitioners over the last four decades. It is often found that, vis-à-vis the more popular brands, the less popular brands not only attract fewer customers but these customers buy these brands less frequently. The term "double jeopardy" is used to express this twin disadvantage faced by the less popular brands. Marketing researchers have shown that the DJ effect extends to many product categories (e.g. toothpaste or coffee), media (e.g. radio and television), and distribution channels (e.g. individual stores). Attitudinal measures are developed for both brand penetration and its frequency of use: two key elements used to measure the DJ effect. It is also empirically demonstrated, using attitudinal and behavioral data supplied by a large multinational company, how attitudinal measures unravel strengths and vulnerabilities of individual brands and how these insights can help managers in accurate brand positioning.
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    URL: http://dx.doi.org/10.1108/10610420410538078
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    Consumers' perception of odd-ending prices with the introduction of the Euro (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 200-210 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper analyzes: the psychological effects that the introduction of the Euro in Italy has on consumers; and their perception of Euro odd prices, that is those prices that fall just below a round number. The aim is to provide some answers to an important question for retailers: How profitable is using odd prices expressed in Euros instead of in the old currency? Results show that consumers, sometimes, prefer round prices rather than odd-ending ones, although the latter elicits a discounted-price image more than the corresponding round one. Moreover, consumers tend to underestimate odd prices during perception and to convert them into Lire through an approximation heuristic strategy. In certain choice sets, odd prices are likely to affect the consumers' heuristics.
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    URL: http://dx.doi.org/10.1108/10610420410538096
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    The importance of brand equity to customer loyalty (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 217-227 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study involved a nation-wide sample of industrial customers of heavy equipment manufacturers. The results suggest that brand equity and trust are consistently the most important antecedents to both behavioral and attitudinal forms of customer loyalty. There is also evidence that the models underlying the formation of behavioral versus attitudinal forms of customer loyalty may vary across research settings. The results suggest that industrial equipment marketers may consider moving beyond a focus on satisfaction in relationship marketing strategies toward integrated strategies that foster brand equity and trust in their customer base as well.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420410546934
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    Cross-national applicability of a perceived risk-value model (2004)
    Bingley : Emerald
    The @journal of product & brand management 13 (2004), S. 242-256 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: A major theme for studies in international marketing is whether marketing programs and processes can be generalized across countries. This study tests the generalizability of a model that predicts consumers' perception of value based upon extrinsic cues - such as brand name, price, retailer reputation, and country of origin - and their perceptions of quality, sacrifice, and risk. The study extends the perceived value model specified by Agarwal and Teas and tested in the USA. The results of this study, based on an experiment conducted in Sweden, suggest that while the overall structure of the model is supported across countries, the relative importance of the extrinsic cues may vary across countries.
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    URL: http://dx.doi.org/10.1108/10610420410546952
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    Introduction: On the Horizon special issue (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 8-9 
    Details
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: This special issue of On the Horizon focuses on strategies for applying games, simulations and interactive experiences in learning contexts. A facet of this issue is the interactive and collaborative method in which it was created. Instead of separated individual articles, the authors and editors have orchestrated the articles together, reading and writing as a whole so that the concepts across the articles resonate with each other. It is the intention that this special issue will serve as the basis of many more discussions across conference panels, online forums and interactive media that in turn will engender more special collaborative issues.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10748120410540427
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    Why create a media and game center? (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 10-13 
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    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Game centers are increasingly being started at various universities around the world. The paper explores and expounds on the incorporation of an official university center that has a mission on the study and making of games and simulations. To focus this discussion, the paper looks at the ideas and initiatives that led up to the successful creation of the Applied Media and Simulation Games Center at Indiana University of Pennsylvania.
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    URL: http://dx.doi.org/10.1108/10748120410540436
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    The four slates of educational experiences (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 14-17 
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    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Proposes that simulations teach timing and balance which is not possible to teach in a traditional manner through classrooms, books or films. States that these can be used to increase the power of the organization if they are used correctly. Proceeds to explain four stages, or slates of simulation deployment used today. Concludes that although simulations take more work, they result in exponentially better results.
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    URL: http://dx.doi.org/10.1108/10748120410540445
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    Practical barriers in using educational computer games (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 18-21 
    Details
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: This paper outlines the barriers for using computer games in an educational setting by drawing on a study of a two-month history course with the historical strategy game Europa Universalis II. The paper draws on the limited earlier literature on the subject to identify classic areas of difficulty. Some of these are time schedule, physical setting, class expectations, teacher background, genre knowledge, technical problems, experience with group work, teacher preparation, perception of games, class size, priority issue. It is concluded that these factors add up to a tremendous workload on teachers that wish to engage with educational computer games and demands that the teacher possesses a variety of skills.
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    URL: http://dx.doi.org/10.1108/10748120410540454
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    Making visible: using simulation and game environments across disciplines (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 22-25 
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    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Simulation and game environments exemplify effective pedagogical principles; enable students to manipulate concepts, principles, systems and variables; and are applicable to curricula across academic disciplines. Illustrative examples of simulations and games used for instruction by government, industry and academia are provided.
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    URL: http://dx.doi.org/10.1108/10748120410540463
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    The Age of Learning: Education and the Knowledge Society (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 79-82 
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    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: This 230 page edited book attempts to capture the ethos of the age of learning and analyze its features. It questions its ethics from a variety of academic perspectives and discusses how the learning society actually functions. Traditional views are seen threatened, as education becomes a commodity. Education and learning are seen intertwined with global capitalism, and government policies and practices are increasingly viewed as treating learning as an investment, resulting in employability and work. A learning society emerges as one of the products.
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    URL: http://dx.doi.org/10.1108/10748120410544162
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    Spinning the Semantic Web (2004)
    Bradford : Emerald
    On the horizon 12 (2004), S. 74-78 
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    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: From the quiet new born days of early 1990s, the World Wide Web has had an exponential growth in the last decade or so. From the original goal of sharing research resources, Web today portrays a virtual world spanning from research to entertainment and e-commerce. This growth has necessitated substantial changes in the Web model. From the purely syntactic and relatively static framework of HTML, we have moved through DHTML and XML incorporating dynamicity and extensibility, and are now en route semantic frameworks starting with RDF. These allow Web documents to be comprehensible to machines (and not just to humans) allowing software agents to access and process such information on the Web. This leads us to semantic Web, and thus to a generation of Web applications based on Web services, adaptive content delivery, etc. Spinning the Semantic Web is based on papers presented in a seminar in Germany in 2000, and sketches the vario elements of semantic Web, the issues in realising it as well as some visions of the future. The stimulating forward to the book by Tim Berners-Lee, recently Knighted and widely regarded as the father of the Web, portrays his vision of semantic Web. The chapters explore specific issues such as ontologies, schema languages, annotations, applications, etc. The chapters are largely unorganised and presented without any cross-linking and most chapters use a fair amount of domain jargon. The book will be of value to those seriously interested in the field.
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    URL: http://dx.doi.org/10.1108/10748120410544153
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    Managing a growth culture: how CEOs can initiate and monitor a successful growth-project culture (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 34-42 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Today, all companies are more dependent than ever on projects for growth; that is how innovations begin and are implemented. The problem is deciding, in an uncertain environment, which projects are truly the high values ones and which ones need to be cancelled. This article offers a project management methodology as a solution. The three key premises: (1) successful management of your business' project portfolio largely determines its ability to innovate and grow; (2) using an integrated analysis of the projects as a portfolio will better align them to the company's strategic intent, promote agility to adapt to changing business conditions, redirect resources to higher-value opportunities, and build improved capabilities; (3) adoption of three innovative practices to change the project management culture will manifest numerous performance improvements.
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    URL: http://dx.doi.org/10.1108/10878570410511408
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    The agenda for redefining corporate purpose: five key executive actions (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 21-26 
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    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In the post-Enron/WorldCom/Tyco environment of public distrust and tightening regulation, corporations must proactively work to regain public trust. In this skeptical environment, they must do more to reflect the fact that corporate legitimacy depends on public acceptance. The new wave of legislation and regulation can achieve only limited results. What is needed is a more radical rethinking, by corporations themselves, of their true role and purpose in society. Restating corporate purpose in terms of social needs rather than solely of maximizing profit is the surest way to be distinguished from the competition, to regain public trust, and to ultimately increase stakeholder (not merely shareowner) value. To ensure the success of this reformation the agenda for executive action must address five key points: (1) develop consensus on a revised statement of corporate purpose and values; (2) clarify the role of profit in the business equation; (3) articulate and communicate the distinctions between the old purpose, values and behaviors and the new; (4) set a strong personal example; and (5) revise the management measurement and reward system.
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    URL: http://dx.doi.org/10.1108/10878570410511381
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    Classroom innovation: engaging students in interactive multimedia learning (2004)
    Bradford : Emerald
    Campus-wide information systems 21 (2004), S. 118-124 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: With the infusion of the multimedia technology into the education arena, traditional educational materials can be translated into interactive electronic form through the use of multimedia authoring tools. This has allowed teachers to design and incorporate multimedia elements into the content to convey the message in a multi-sensory learning environment. The focus in education is thus moving towards using multimedia as the instructional media and a platform in teaching and learning. This paper focuses on using the multimedia design process to enable educators to re-design their educational curricula into an interactive and media-rich learning environment. This multimedia educational design process will reinforce and strengthen the traditional instructional communication process and foster a number of innovative methods to communicate knowledge to the learners. In this context, there is a need to adjust the educator's approach to teaching, preparing content and delivering learning materials.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740410544018
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    What's the board's role in strategy development?: Why you need to redesign your board of directors - an interview with Jay Lorsch (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 34-37 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This noted authority on board practices believes that the root cause of board oversight failure lies in the inadequate attention given to the way each board is designed to handle its responsibilities. He outlines a reform agenda. A more active role means that directors will be challenged to understand increasingly complex business operations and finances. The first action needed is to get management and the board mutually to agree on what the financial and competitive goals of the company are. Second, the board needs to be clear on its role. Even though the spectrum of diligent oversight ranges from active participant to passive observer, the board needs to ask answer key questions: What decisions are the board going to make? What decisions need to be left to management? How much oversight is necessary or appropriate? What activities or programs is the board going to monitor?
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    URL: http://dx.doi.org/10.1108/10878570410557642
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    How to grow, no matter what: S&L interviews Michael Treacy (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 4-10 
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    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article provides insights on how organizations can succeed when managers make organic growth a paramount focus of their organization. Consultant and author Michael Treacy strongly believes that many organizations, not just a few industry leaders, can achieve double-digit growth year after year, if they become as disciplined about growth as they are about cost-cutting. From his research on the growth strategies of more than 130 companies, Treacy found that those with the fastest and most profitable growth took disciplined approaches to tapping five fundamental sources of revenue: retention of existing customers; market share gains; market positioning; penetration of adjacent markets; and investments in new lines of business. To create a strategy for double-digit growth, management needs to begin by adopting a common language system based on the five disciplines of growth. To build the capability to execute that strategy, management needs to develop both the talent for growth and a management control system that tells them where they are, what the potential for growth is, where the gaps are and what the action steps are. Combining the two, managers have an agreed upon language system and the talent, information and controls to make growth happen.
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    URL: http://dx.doi.org/10.1108/10878570410568857
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    What's the board's role in strategy development?: A strategic reference framework for the board (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 38-44 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Advice for senior management and board members on how to properly assess the future value creation potential of the company through strategic plans and initiatives. The number and variety of complex strategic maneuvers - such as, outsourcing, off-shoring, supply chain pooling, contract manufacturing, co-developing, co-branding, co-marketing, licensing and joint ventures - strains the existing strategic corporate governance processes at most firms. The risks of these long-term initiatives cannot be captured in quarterly performance data. Corporate governance would be made more effective by defining explicit ways the board could use to evaluate new strategic opportunities and new sources of business risk. An innovative but practical solution is to create a strategic reference framework for the businesses segments. Executives and boards would turn to the framework to quickly evaluate strategic initiatives and assess strategic business risk in much the same way as they use financial reference frameworks to evaluate financial performance.
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    URL: http://dx.doi.org/10.1108/10878570410557651
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    Exploring the strategic risk frontier (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 11-19 
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    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article urges executives to expand their view of risk. Instead of just defending against bad risk events, leading companies define and anticipate the upside risks that, when well managed, can deliver the maximum rewards. The discipline of strategic risk management allows firms to raise their growth potential in addition to reducing their economic volatility. The author shows executives how to avoid the biggest risk of all - not taking the right growth risks for the business. Businesses today are exposed to greater risks across the board, ranging from political risks to product liability and environmental hazard risks. There also are a set of strategic risks that have become increasingly disruptive. These include not just the obvious high-probability risks that a new ad campaign or new product launch will fail, but other less-obvious risks as well in areas such as technology and customer needs. Failure to anticipate and manage this spectrum of strategic risks can expose a company to dramatic decreases in shareholder value and severe swings in stock prices. In today's risk-intense environment, firms must manage their economic and risk profiles more actively. The goal is not to eradicate risk, but to deliver the maximum reward for an acceptable level of risk. The author addresses some of the most important forms of strategic risk and the countermeasures that can be used to address them.
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    URL: http://dx.doi.org/10.1108/10878570410568866
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    Outsourcing strategies: opportunities and risks (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 20-25 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Managers in developed countries are increasingly interested in outsourcing as a potential source of competitiveness and value creation. There has been a growing awareness of the potential of outsourcing to support a range of strategies beyond that of lower cost. This article makes corporate strategists familiar with four of the most promising opportunities for using outsourcing strategies - focus, scale without mass, disruptive innovation and strategic repositioning. While assessing the potential of these opportunities in specific corporate situations, strategists also need to look at two of the most significant associated risks - the risk of losing skills that could be key to competing in the future, and the risk of turning to outsourcing at the wrong stage in an industry's evolution. The article widens managers' views of the strategic alternatives that outsourcing can be used to support, while making managers aware of the main risks to be weighed in the balance. Case examples of companies that have successfully attempted the four types of outsourcing are examined.
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    URL: http://dx.doi.org/10.1108/10878570410568875
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    Case study: Outsourcing enables American startup to enter Japanese funeral services industry (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 37-41 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: American business models have been used as levers to open many industries in Japan to participation by foreign firms, from toy retailing to fast food restaurants and from consumer banking to direct selling of computers. This case describes the efforts of All Nations Society to apply an American approach to outsourcing, pricing, and service bundling in the very traditional industry of funeral services so as to create a competitive advantage for itself against companies that practice opaque pricing and have high overheads.
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    URL: http://dx.doi.org/10.1108/10878570410568901
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    Outsourcing as a strategy for driving transformation (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 26-31 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article demonstrates how a few leading edge companies have successfully implemented an outsourcing strategy to drive radical change and enterprise transformation. A strategy of transformational outsourcing seeks a rapid, sustainable, step-change improvement in enterprise-level performance. When should firms consider transformational outsourcing as a strategic option or imperative? Accenture research highlights at least four contingencies - for scaling up rapidly, for removing the constraints to break-through growth, for catalyzing broad cultural change, and for radical renewal. A case study shows how by outsourcing their entire maintenance staff, the senior leadership at a large New Zealand pulp and paper mill initiated a two-phase project to first reduce their workforce and then set the stage for a company-wide change in their relationship with their unions. In "phase 1," instead of continuing to battle with their heavily unionized maintenance workforce, mill management partnered with a global maintenance services provider that will take over the function. The deal set the stage for "phase 2," during which the firm switched many of its other workers from hourly to salaried status. As a result the mill has taken a giant step forward in productivity, cost structure, and flexibility.
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    Lost in migration: offshore need not mean outsourced (2004)
    Bradford : Emerald
    Strategy & leadership 32 (2004), S. 32-36 
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    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Too often large corporations assume that migrating operations offshore requires outsourcing them to another company. Global outsourcing is not always a better alternative to going it alone offshore or teaming up with a partner overseas. On the contrary, companies that set up their own operations in low-cost regions increasingly generate returns comparable to or higher than companies that outsource. What's more, the delivery risk of putting a viable operation in place may actually be lower than that of outsourcing. Often there are sound strategic, operational and economic arguments for going offshore yourself and retaining at least partial control and/or ownership of operations. The key challenge to making the right move is to separate the decision to offshore from the decision to outsource. Based on our experience with a number of multinationals that have faced this choice, we believe that managers must first decide which operations to shift offshore, and then identify the most effective means of taking action - for example, to own those operations outright, outsource them or set up something in between, like a joint venture. Only after rigorously evaluating alternative offshoring business models and understanding the true end-to-end economics of each alternative will managers arrive at the best answer for increasing their companies' long-term value. As offshoring has flourished, it has also become more manageable. The political and regulatory environments of host countries have eased considerably (most notably in India). At the same time, the flexibility and skill-level of local labor markets have increased without losing cost competitiveness (again, India stands out). Finally, shareholders and lenders have become less nervous about major investments in remote emerging markets. This article reexamines the alternatives between outsourcing and offshoring and shows executives how to make better decisions about moving operations to lower-cost countries.
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    URL: http://dx.doi.org/10.1108/10878570410568893
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    Management accounting education and training: putting management in and taking accounting out (2004)
    Bradford : Emerald
    Qualitative research in accounting & management 1 (2004), S. 1-29 
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    ISSN: 1176-6093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper is offered as a discussion piece. Drawing from personal research on management accounting change in the UK, and the changing roles, skills, and knowledge base required of management accountants, it argues for significant pedagogical reform to redirect education and training to these new areas. Without this the occupation may disappear, as already has happened in many organisations. As management accountants in the Anglo-American tradition are not used in countries such as Japan and Germany, the longevity of the role should not be assumed. It is argued, contrary to claims made elsewhere, that the problems do not lie in management accounting research, which has flourished and produced a substantive body of findings of relevance to industry in a comparatively short time. Instead the paper argues that industry must look to greater sustained involvement in higher education institutions, especially at a local and operating level. In addition there are calls for reforms of topics covered in syllabuses, quality systems in education, assessment systems, and incentives for innovative teaching in higher education institutions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/11766090410816271
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    Developing a matrix approach to categorise the social and environmental accounting research literature (2004)
    Bradford : Emerald
    Qualitative research in accounting & management 1 (2004), S. 30-45 
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    ISSN: 1176-6093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper attempts to improve on the framework used by Mathews (1997a) to organise the growing social and environmental accounting research literature by, firstly, using the philosophies perceived to underlie research studies in order to categorise contributions, and secondly, by combining the two approaches into a matrix structure. It was found that underlying philosophies appear to range from critical theory, through the social contract of business and society and organisational legitimacy to the "business case" at the other end of a possible spectrum. The models or operating systems loosely associated with these motivators included idealistic exhortation, mega-accounting theory, various forms of Triple Bottom Line reports based on GR12002, AA1000, and SA8000, and environmental management accounting influenced by EMAS and ISO14000. To illustrate the application of this approach examples have been drawn from a number of proposals or models that have been made to organise additional disclosures within reports to a range of stakeholders. The same examples would be classified under the framework used in Mathews (1997a) as either normative statements or philosophical discussion. The use of perceived underlying philosophy to categorise contributions can be combined with the other parts of the framework to create a matrix into which the literature may be organised.
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    URL: http://dx.doi.org/10.1108/11766090410816280
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    The real life guide to accounting research: a strategy for inclusion (2004)
    Bradford : Emerald
    Qualitative research in accounting & management 1 (2004), S. 66-84 
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    ISSN: 1176-6093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Conventional texts on research methods research have a tendency to provide acontextual prescriptive accounts of how research should be carried out. The authors of this paper have recently compiled an edited collection of accounts of how qualitative research was carried out in a variety of social and organizational contexts. This paper seeks to convey some of the real life stories behind actual research projects. It explains the motivations for the book, reviews its central themes and documents some of the authors' personal experiences in compiling the collection.
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    URL: http://dx.doi.org/10.1108/11766090410816307
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    Online banking information: what we want and what we get (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 67-79 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper reports on young adults' expectations and perceptions of online retail banking information. A combination of qualitative and quantitative research was used. Focus groups proved valuable in eliciting criteria grounded in the experience of users of bank Web sites. The subsequent questionnaire survey allowed the measurement of gaps between perceptions and expectations. The results indicate that respondents expect bank Web sites to be easy to use and to provide them with basic account/product details. These features are valued more than the technological aspects. Yet, perceptions of actual information provision differ. While basic account and price information is perceived to be provided, certain features are perceived to be less prevalent, rendering bank Web sites ineffective at aiding consumer decision making. The research questions the role of the Internet in information provision and suggests how banks can improve their Web sites to assist consumer decision making.
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    URL: http://dx.doi.org/10.1108/13522750410512895
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    Internal brand building in multicultural organisations: a roadmap towards action research (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 100-113 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In order to ensure consistency in brand management activities, employees need to develop a shared understanding of what their brand stands for. This process receives even greater complexity in a multicultural workforce. Despite an increase of interest in internal branding, literature widely lacks an understanding of how employees from different cultural backgrounds develop a shared brand understanding and how leaders can facilitate this process. This paper introduces a road map to action research: First, a justification as to why action research is considered an appropriate model to capture internal brand building processes is provided. Subsequently, the main steps that led to the development of the presented methodological framework are outlined by referring to results of pre-tests or to already published material where appropriate.
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    URL: http://dx.doi.org/10.1108/13522750410530011
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    Marketing in the social enterprise context: is it entrepreneurial? (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 194-205 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper presents some of the findings to emerge from a qualitative study of social enterprise in the UK. The findings discussed in this paper refer to the marketing activities of social enterprises and consider the extent to which these can be described as "entrepreneurial". This discussion suggests that while social enterprises do engage in entrepreneurial marketing, the local embeddedness of their activities, their not-for-profit orientation and challenges posed by social exclusion impact on their marketing activities.
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    URL: http://dx.doi.org/10.1108/13522750410540209
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    Crafting a competitive advantage: tempering entrepreneurial action with positioning-based values (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 172-182 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The essence of entrepreneurship is "effectual action". Researchers at the entrepreneurial/marketing interface suggest that small firms adapt marketing theory to their needs, undertaking a range of emergent actions in response to day-to-day events and problems, without recourse to formal planning or research. By way of contrast, brands require guided action, in order to build a sustainable position in the marketplace, while research also reveals that small specialist firms increase their chance of failure if they undertake a range of unguided actions that lead to niche drift. Based upon an in-depth case study, identifies that SMEs do benefit from constant actions, but only if guided by a strong set of positioning values, which are diffused into an organisational culture, primarily via the actions of the leader.
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    URL: http://dx.doi.org/10.1108/13522750410540182
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    Agents of change: how young consumers are changing the world of marketing (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 153-159 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper looks at young adults' relationship with digital media. From a commercial perspective the opportunity to deploy these channels to promote consumer recruitment and loyalty is very significant indeed. However, consumer marketing companies will have to learn to meet the needs of this very discerning and highly cynical audience by combining the best creative ideas and strategies with a transformed approach to marketing sales and service, embodying the best of information and communications technology, reliably and securely implemented. Communication networks underpin this report. While teens complain that they have less public space to hang out in, they are making the online world their milieu, their domain where they develop personal relationships and where they play and learn new things. The conclusions cover not only the effect of current market drivers, but also emerging trends that will allow brands to better understand the behaviour of young adults, so as to establish more truthful binds with them.
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    URL: http://dx.doi.org/10.1108/13522750410530057
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    The nature of networking in small firms (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 206-217 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: For some time, researchers at the marketing/entrepreneurship interface have employed the concepts of networks and networking as a means of exploring how entrepreneurs "do business". More recently, attempts have been made to show how the process of networking contributes to small firm marketing. The overall research study on which this paper is based aimed to show how networking contributes to marketing. This paper focuses on a specific objective of the overall research study, namely an understanding of the process of small firm networking. It reviews previous research into the concept of networking and demonstrates how the process of networking can be captured as a number of dimensions along which entrepreneurial networking may vary. The paper then explains that while previous research has allowed a conceptual framework of small firm networking to be developed, further empirical research is merited and an entirely appropriate type of research is of a qualitative nature.
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    URL: http://dx.doi.org/10.1108/13522750410540218
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    Relationships, marketing and small business: an exploration of links in theory and practice (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 228-236 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper explores the links between the theory and practices of marketing and small business. The review of the literature highlights the close association of the more advanced conceptualisations of marketing, especially relationship marketing, and those of small business, particularly entrepreneurial small business. Given these theoretical similarities and the ensuing symmetry of actions and behaviours described in theory, the research question is posed, how does an appreciation of these links aid our understanding of entrepreneurial practices? The question is addressed by employing a participant observation methodology to create a case study of one small rural firm and by inductive analysis techniques. The findings show that it is difficult to disentangle or even to distinguish, the practice of relationship marketing from entrepreneurial action. This leads one to suggest that it may be useful to reconsider relationship marketing as a facet of entrepreneurship.
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    URL: http://dx.doi.org/10.1108/13522750410540236
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    Qualitative issues in IT and organizational processes in implementing marketing strategies (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 250-256 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Successful marketing strategies depend very much on an organisation's ability to implement them. As the role of technology grows apace in marketing, it is important to understand how IT and organizational processes impact on the implementation of marketing strategies. This paper attempts to show how technology is changing the nature of marketing and then shows its interaction with people and processes. It also offers organisations an opportunity to undertake a self-evaluation exercise to determine how well integrated are their implementation policies. In general, the argument outlined indicates that for successful implementation of strategies an organisation has to integrate people, processes and IT.
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    URL: http://dx.doi.org/10.1108/13522750410557058
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    V2C activity on a local level: qualitative cases - Tampere and Silicon Valley (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 265-273 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The increased capital intensity of venture capital supply and the increased knowledge intensity of new venture supply have created a knowledge gap and recreated a capital gap between new venture activity and venture capital industry. This development has given rise to an all-new breed of players. In this descriptive, qualitative study, V2C activity is explored in a local context through comparison of cases Tampere (Finland) and Silicon Valley (USA). In Silicon Valley, the dominant group of V2C players is business angels, whereas in Tampere, publicly funded incubators play the most visible role in new venture development. Nevertheless, in both areas, five different categories of V2C players are represented, and, in both, bridge the gaps to a significant extent.
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    URL: http://dx.doi.org/10.1108/13522750410557076
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    Channel benefits portfolio management in the eBusiness era (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 257-264 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The role of channels and their management in the eBusiness era is becoming increasingly important to customer relationship management. Traditional use of the application portfolio approach has been concerned with providing an appropriate basis for making investment decisions about IT applications for the firm. This paper argues that there is a gap between the established IS portfolio application theory and the requirements to support management investment decisions about eBusiness applications; Therefore, the paper proposes a channel benefits portfolio (CBP) approach to inform managers' channel investment decisions concerning business-to-customer channel interface. The suggested approach provides a conceptual framework and means to facilitate the alignment of the firm's portfolio with their customers' portfolio. The paper reports exploratory findings regarding customer channel preference and customer channel choice behaviour in the information search and purchasing stages during the customer decision-making process on the basis of the CBP.
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    URL: http://dx.doi.org/10.1108/13522750410557067
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    Enhancing customer service and organizational learning through qualitative research (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 284-292 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In order to develop a sustainable competitive advantage in the knowledge based economy, senior managers need to ensure that customer relationship management is placed within a clearly defined organizational culture that embraces organizational learning. Senior managers are required to exhibit a proactive approach to leadership that results in creative solutions being found to solve complex problems. Open communication reinforces the decision-making process and allows mutually based partnership arrangements to develop. This being the case, the network approach to business development can be viewed, as collectivist in orientation and this should allow partnership arrangements to be developed through time.
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    URL: http://dx.doi.org/10.1108/13522750410557094
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    A qualitative sense-making classification of business incubation environments (2004)
    Bingley : Emerald
    Qualitative market research 7 (2004), S. 274-283 
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    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Business incubation is a new and fast growing industry in the UK. The environments within which incubation can take place and their descriptors as used across the industry are many and varied. The language engaged in by policy-makers, professionals and practitioners commonly applies metaphors to convey meaning of loosely defined terms and concepts in a diverse market seeking increased clarity. Metaphors can offer a qualitative approach to sense-making. By articulating ideas through metaphors, individuals can often expand the concepts and expressions available through language. It is asserted that it would be valuable to incubation communities to provide shared meaning to the discourse of incubation such that further confusion is minimised. This paper aims to address this challenge by proposing a classification of incubation environment types based upon a qualitative approach to understand the incubation marketplace through its language, specifically the application of metaphor.
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    URL: http://dx.doi.org/10.1108/13522750410557085
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    Proposed analysis of performance measurement for a production system (2004)
    Bradford : Emerald
    Business process management journal 10 (2004), S. 570-583 
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    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Hitherto, very few performance measures have been constructed for selecting the right production system. Before a new, advanced manufacturing system (e.g. Just In Time and Flexible Manufacturing System) is implemented in a company, it is of paramount importance that extensive analysis should be done to ensure that the ladder is lying against the right wall. Currently, the selection of a production system is mostly centred on perceptions or mere judgments from experience. Hence, a quantitative form of selection would be more convincing, as it will show and compare the degree of advantage between each manufacturing system in numbers and percentages. This paper discusses the authors' attempt to formulate a performance measure that could quantitatively analyse and select the best production system for a company. A questionnaire survey has been carried out in a multinational company in Johore, Malaysia and the results are used to formulate the performance measure. Reliability tests on the instrument and correlation tests on the six identified manufacturing outputs were performed. Tests of significance were also done on the outputs used.
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    URL: http://dx.doi.org/10.1108/14637150410559234
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    A redesign of a road traffic accident reporting system using business process simulation (2004)
    Bradford : Emerald
    Business process management journal 10 (2004), S. 635-644 
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    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Business process simulation (BPS) is used to evaluate the effect of the redesign of a police road traffic accident (RTA) reporting system. The new system aims to provide timely statistical analysis of traffic behaviour to government bodies and to enable more effective utilisation of traffic police personnel. The simulation method is demonstrated in the context of assisting process change enabled by the use of information systems in an organisation in which there had been a historically mixed pattern of success in this activity.
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    URL: http://dx.doi.org/10.1108/14637150410567857
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    Enterprise systems and ongoing process change (2004)
    Bradford : Emerald
    Business process management journal 10 (2004), S. 16-26 
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    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that enterprise systems were still being implemented even among early adopters of the technology, and that process change was being undertaken on an ongoing basis. After the prerequisites of time, critical mass of functionality, and significant expenditures were taken care of, the factors most associated with achieving value from enterprise systems were integration, process optimization, and use of enterprise-systems data in decision making.
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    URL: http://dx.doi.org/10.1108/14637150410518301
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    Business development with electronic commerce: refinement and repositioning (2004)
    Bradford : Emerald
    Business process management journal 10 (2004), S. 44-62 
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    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Electronic commerce enables business development for marketing channel intermediaries and strengthens their existing operations and strategic management. This research shows that electronic commerce provides stepwise business development refinement and repositioning in the form of process change and increased customer service. Based on marketing and logistics literature, a business development model with three developmental phases is proposed in this paper. The findings are based on the electronic commerce development of three intermediaries providing industrial products and services in the northern European market. Refinement is achieved through a focus on activities for internal efficiency, and through changing processes for increased integration, shorter time and lower costs. Repositioning involves extended focus on service improvements, image and customer tailored services. It is found that electronic commerce has not radically reshaped and developed the role of marketing channel intermediaries. Instead, it has strengthened existing business. Future electronic commerce efforts need to be viewed in a business wide development context, including structural change and reaching new segments or markets, to utilise fully the development potential of electronic commerce.
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    URL: http://dx.doi.org/10.1108/14637150410518329
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    An empirical study of business processes across Internet-based electronic marketplaces: A supply-chain-management perspective (2004)
    Bradford : Emerald
    Business process management journal 10 (2004), S. 80-100 
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    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: After the dot-com breakdown in 2001, Internet-based electronic marketplaces (IEMPs) continue to be the most promising interorganizational information systems allowing firms to integrate with suppliers and customers. They have emerged in various industries, supporting the exchange of goods and services of different kinds, within and across supply chains, and are following different architectural principles. The paper discusses the use of IEMPs to manage processes across the supply chain based on a critical literature review and a case study research approach. In order to illustrate different views within an IEMP supply-chain network, three industry case studies - the chemical, retail and maritime industries - were conducted. Several interviews with both IEMP users and market makers were completed. The outcome gives a state of the art of IEMP usage for managing business processes across the supply chain, discloses gaps and describes different IEMP industry approaches.
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    URL: http://dx.doi.org/10.1108/14637150410518347
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    Overcoming the innovation-alliance paradox: a case study of an explorative alliance (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 45-55 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Alliances are an increasingly common way of organizing the uncertain exploration phase of radical innovation. It may, however, be argued that there is inherent tension between the logic of alliances and the logic of innovation. Whereas innovation is generally argued to require flexibility, political protection and extensive communication, the commonly mentioned key characteristics of alliances are detailed contractual regulation, political struggles and limited information exchange. Based on an in-depth case study of a largely successful alliance for innovation between a European bank and a European telecommunications operator, this paper argues that the tensions between an innovation logic and an alliance logic may be overcome by creating a multilevel governance structure for the alliance, with a learning agenda on both the operational and strategic levels. The different levels of the structure are described and their contribution to the success of the alliance discussed.
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    URL: http://dx.doi.org/10.1108/14601060410515637
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    Innovation management and organizational learning: a discursive approach (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 56-64 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper deals with how to design innovative organizations through theoretical and managerial insights. The theoretical framework is based on the structuration theory, with a focus on language and conversations within and across innovation projects. As a setting for the theoretical model, two case studies are presented and discussed: the first analyses an innovation project's structuration through conversations via e-mails. The second is an action research whose purpose is to design a project-oriented organization to improve the innovation capability of an industrial firm. These two field studies lead to a final appraisal of the relevance of a discursive approach to better understand innovation processes and their contribution to organizational learning.
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    URL: http://dx.doi.org/10.1108/14601060410515646
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    Knowledge sharing in integrated product development (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 102-112 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Although product development is recognized as knowledge-intensive work, we have limited understanding of its impact on product development performance. The mechanisms by which knowledge sharing contributes to strategic imperatives such as time to market and value to customers are also not well understood. Despite increased interest in knowledge sharing in cross-functional teams, there have been few large-scale empirical studies of its efficacy. This paper develops a model that explains how shared knowledge, defined in three types - shared knowledge of customers, suppliers, and internal capabilities - enhances process performance, as well as downstream strategic imperatives of time to market and value to customers. The model is tested using 205 responses on product development projects by US automotive engineers. The results show that shared knowledge of customers, suppliers, and internal capabilities positively affect product development performance, as well as indirectly affect downstream strategic imperatives via enhanced process performance.
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    URL: http://dx.doi.org/10.1108/14601060410534393
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    The dynamic nature of innovation partnering: a longitudinal study of collaborative interorganizational relationships (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 128-140 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper provides insights into the initiation and early development of collaborative interorganizational relationships (IORs) for innovation and new business creation. Data were gathered from field observations of three ongoing collaborative IORs. A conceptual framework previously developed by Ring and Van de Ven served as a means of restructuring and analyzing the data. The results reveal an emergent process that is dependent on the comparative achievements in negotiation, commitment, and execution. Three organizational practices were identified: volatile agreements, continuous reevaluation and reorganization through real practice, and a process wherein "co-participants" were challenged to work on their relationships. The limited prospects of specifying agreements ex ante, combined with continuous variation in conditions, entail active management and continuous re-design of the relationship. This suggests that managers play the role of the architects of relational linkages.
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    URL: http://dx.doi.org/10.1108/14601060410534401
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    Hollywood wives revisited: a study of customer involvement in the XC90 project at Volvo Cars (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 141-149 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper presents a case study of customer involvement in the XC90 project at Volvo Cars. A group of female customers in Southern California influenced the development of the XC90 by continuous involvement in the project. In a cost-effective way, the project management team acquired a common understanding of the target customer, giving context to new product development decision-making and eventually shaping the market offer. Customer interaction has been managed in a more subtle way than normally suggested by literature - tacit design by customer presence. The pragmatic and experimental approach to customer involvement used in the project complements conventional market research activities and is as associated with organisational innovation as it is with product innovation. This account of value co-creation in the XC90 project offers guidelines for firms wanting to increase connectivity with customers in their new product development efforts.
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    URL: http://dx.doi.org/10.1108/14601060410534384
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    Knowledge-based organizations: perspectives from San Francisco Bay area companies (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 169-177 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Recent literature discusses problems that organizations have had with the implementation of knowledge management programs and practices to support innovation. The article discusses findings from interviews with 50 human resource executives, staff, and consultants working for 20 San Francisco Bay area companies. A key finding was the importance of culture and other supportive infrastructure to successfully implement knowledge-based programs and practices. Additional results from the interview data are summarized. A summary of Hewlett-Packard Lab's experience with knowledge-based change is discussed to amplify and provide perspective to the interview findings and the reviewed literature.
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    URL: http://dx.doi.org/10.1108/14601060410549865
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    Personality, attitude, and leader influences on divergent thinking and creativity in organizations (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 187-204 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Divergent thinking is an integral process in creativity. This study presents and tests an interactionist, divergent-thinking based model of individual creativity in organizations. Openness to experience is a personality trait that relates to divergent thinking and, therefore, is hypothesized to be related to creative performance in organizations. The effects of openness to experience are likely to be partially mediated by an individual's attitude toward divergent thinking (ATDT). Some individuals do not care to engage in divergent thinking, and researchers have asserted that negative ATDT is an impediment to individual creativity in organizations. However, the empirical link between one's ATDT and one's creative performance has yet to be demonstrated. Contextual factors also influence creative attitudes and behavior. ATDT is also likely to be influenced by one's supervisor's attitude. The amount of structure that supervisors initiate for their subordinates is likely to have a direct, negative effect on subordinates' divergent thinking, and may also affect divergent thinking indirectly by influencing subordinates' ATDT. Results generally support the model. Openness to experience and ATDT are positively associated with employees' creative performance. In addition, some support is provided for a negative relationship between initiating structure and subordinates' ATDT.
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    URL: http://dx.doi.org/10.1108/14601060410549883
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    Employee creativity and the role of risk (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 257-266 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Creative efforts and creative outcomes are identified as distinct in employee creative performance. It is argued that an employee's willingness to take risks is an important antecedent of creative efforts. Behavioral consequences experienced by employees following creative efforts are discussed in relation to future creative efforts considered and the subsequent willingness to take risks. A model and propositions are developed to guide future research and are considered in light of the current creativity literature.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14601060410565010
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    Patents and product development strategies: a model of antecedents and consequences of patent value (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 5-22 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Innovation management has been acknowledged as a crucial activity for the growth and survival of firms. An important element of a firm's innovation management strategy is the acquisition and management of patents. Although the role of patents has been widely discussed in the economics literature, only limited effort has been devoted toward examining the issue in the marketing context. To address this important gap in the literature, this article focuses on the factors governing the perceived value of patents and how such perceptions affect the firm's product development strategies. A conceptual model is developed and a number of research propositions based on existing research derived. The research has the potential to make a contribution to the academic literature, to offer insights for managers, and to provide guidelines for public policy makers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14601060410515600
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    The concept of innovativeness: should we need to focus? (2004)
    Bingley : Emerald
    European journal of innovation management 7 (2004), S. 33-44 
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    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Organisational innovativeness is a broad concept involved in a firm's proclivity to innovate. As such, widely varying conceptualisations and operationalisations of this construct appear to be the main cause of major deficiencies in the research of organisational innovativeness determinants. This article suggests a shift in emphasis from organisational to product innovativeness. After defining this concept, it selectively addresses how the investigation of product innovativeness as a dependent variable could contribute to further research and theory development. The benefits of such an investigation are far from restricted to the recommendations made herein. However, such recommendations are meant to intrigue scholars into conducting similar investigations on product innovativeness, a rather overlooked aspect of organisational innovativeness.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14601060410515628
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    E-entrepreneurship and small e-business development: towards a comparative research agenda (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 408-414 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article employs a holistic overview of the existing specialist literature in an attempt to define, clarify and discriminate between the important aspects of the ongoing electronic revolution (ER). Based upon a critical review of empirically rigorous publications, it aims to identify and explore the fundamental aspects of e-commerce and e-business. It also proposes a tentative framework for a critical research agenda in e-entrepreneurship and small e-business development.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410551663
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    The provision and accessibility of small business Web sites: a survey of independent UK breweries (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 302-314 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper surveys the population of independent breweries in the UK to ascertain their Web site usage and accessibility via the Internet. It finds independent breweries have tended to lag similarly sized business in other sectors in the provision or abandonment of company Web sites. Most of their Web sites have intuitively easy URLs and are readily accessible via brewery directories, but are less accessible via popular search engines. Most are corporate Web sites rather than marketing or selling tools. The paper concludes with a discussion of business and policy implications for small businesses and the Internet.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410551564
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    Electronic commerce strategy, operations, and performance in small and medium-sized enterprises (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 290-301 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Explores the electronic commerce (e-commerce) involvement of small and medium-sized enterprises (SMEs) in terms of the strategic, operational, and performance aspects. Findings are reported from a survey of SMEs in northern California. The results show that SMEs tend to pursue e-commerce strategies associated with customer base expansion and customer service consistent with their bricks-and-mortar competitive strategies and build e-commerce operations consistent with their e-commerce strategies. These e-commerce strategies also contribute to the SMEs' sales growth and profitability. However, e-commerce strategy associated with purchasing management is the least favored alternative and does not affect profitability. The implication of the findings for managers and future research are discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410551555
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    E-commerce adoption support and advice for UK SMEs (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 315-328 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The small business sector of the UK economy is extremely important and the government expends considerable resources in providing support services for this sector. This paper investigated the reasons why SMEs move from traditional commerce to e-commerce, the efficacy of the support services and the barriers encountered by SMEs adopting e-commerce. The research methodology involved literature review and interviews with SMEs' owner-managers and a UK Online business adviser. It was found that at least two "e-commerce stars" used by the government to promote its support services had in fact not used those services. The historical relationship problems between Business Link and SMEs were still causing problems. Cost was not seen as an inhibitor to adopting e-commerce. Some evidence was emerging that e-commerce may be able to save failing or struggling businesses. Other unexpected outcomes were that e-commerce had social benefits for SMEs' owners in reducing working hours yet still increased sales.
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    URL: http://dx.doi.org/10.1108/14626000410551573
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    Identifying the adoption of e-business and knowledge management within SMEs (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 338-348 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper presents results on the extent to which e-business and knowledge management approaches are being used by SMEs in the UK. The questionnaire survey and interview results identify the main issues that should concern SMEs if they want to prevail in the emerging business environment and knowledge economy. The main finding is that SMEs have increasingly applied e-business for B2B and B2C activities, but SMEs are not generally aware of how knowledge can be created through the use of e-business applications and daily operations. It is envisaged that the findings from this study will provide the main step forward in developing a reference framework and a management model for SMEs to assess, manage and make use of the existing and new e-business tools and knowledge reflecting the e-business and knowledge management era.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410551591
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    An alternative view of small firm adaptation (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 362-370 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Increasingly, small firms with a history tied to a specific geographic location are having their survival threatened by new and innovative Web-based entrants. This paper considers the plight of such firms and proposes an alternative means to reflect on how they may or may not learn about such threats or opportunities. Adopting an evolutionary perspective, the construct absorptive capacity is used to highlight the deficiencies of current market orientation theory to explain the process of firm learning. The conceptual model of evolutionary potential provides a framework through which both the firm and its owners'/owner's abilities to learn can be taken into account.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410551618
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    Entrepreneurship and human capital: distilling models of local economic growth to inform policy (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 427-439 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The aim of this paper is to engage with the translation and linking of the "scientific knowledge" of theory on local economic growth with the "practical knowledge" of, on the one hand, local economic policy formulation and, on the other hand, entrepreneurship and entrepreneurship education. The paper uses theoretically informed empirical modelling to identify and prioritise the drivers of local economic growth using data for Australia. The analyses demonstrate the significance of human capital and an enterprise culture in promoting local employment growth. From these results it is suggested that "bottom up" entrepreneurial education and related, but more "top down", enterprise facilitation are practical mechanisms for achieving such local growth. These results suggest the great importance of translating "scientific knowledge" into "practical knowledge" to allow communities to engage with the knowledge economy.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410567071
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    Is the training train out of control? A case of evaluation failure from New Zealand (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 458-466 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: There is a noticeable absence of robust debate over the decision to deliver free or subsidised training programmes to those running small to medium-sized enterprises (SMEs), Many governments offer these schemes, despite the lack of empirical evidence that programmes aimed at individuals contribute positively to firm performance and therefore to economic growth. A similar situation probably exists in the firms that participate in training; a lack of robustness in the way they ensure a relationship between the training selected and the needs of employees in the context of their jobs. This paper explores the issues facing both firms and government agencies in New Zealand as they make decisions about investing in training as an enterprise development strategy. It is suggested that the way in which firms and government agencies behave in relation to training investment decisions is flawed: those involved follow received wisdom, act upon hunches and appear indifferent to ensuring that their respective investments are maximised. This situation will continue until it is realised that training is a key developmental strategy and gaining value from training events means that more rigour needs to be applied to planning and evaluation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14626000410567107
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    Job satisfaction survey among employees in small businesses (2004)
    Bradford : Emerald
    Journal of small business & enterprise development 11 (2004), S. 495-503 
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    ISSN: 1462-6004
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study applied Job Descriptive Index (JDI) to measure job attitudes among approximately 80 employees of four different small businesses. Through a standardized procedure, each employee filled out the survey form, responded to a structured interview, and then completed the survey form again. Employees showed significant difference in job satisfaction before and after the structured interview. Medians from four dimensions - work, supervision, promotion, and co-worker - were found to besimilar to norms but the medians of pay were much lower than the norm. Nevertheless, pay did not represent the lowest correlation with job satisfaction. Satisfaction at supervision did. Also employees reported work to have the highest correlation with job satisfaction. Demographic factors, such as age, work status, gender, and seniority did not show significant impact over job satisfaction.
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    URL: http://dx.doi.org/10.1108/14626000410567143
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    Sale and leaseback, asset outsourcing and capital market impacts (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 118-132 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Structured sale and leasebacks and corporate property asset outsourcing are often claimed to have benefits that seem to be inconsistent with financial theory. Eight such UK deals are analysed to investigate the impact on corporatevalue. The results show that impacts are contingent - on the capital structure of the firm, on the use of the capital raised and on market attitudes towards management and the sector. Two apparently similar deals can have quite different outcomes: benefits to shareholders and bondholders cannot be simply assumed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14630010410812298
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    Productivity and employee satisfaction in flexible workplaces (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 133-148 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In the early 1990s, a few organisations in the Netherlands began to experiment with flexible workplaces. Traditional cellular offices and the open-plan offices or team-oriented bullpen spaces in which everyone had their own fixed workplace were no longer a matter of course. Making use of modern information and communication technology, the pioneers redirected their attention towards the sharing of activity related workplaces in a combi-office. Economicconsiderations (eg low occupancy of expensive workplaces), organisational developments (networkorganisations, teamwork, fast exchange of knowledge, part-time work) and external developments (globalisation, strong competition) are important drivers for change. The aim is to stimulate new ways of working (dynamic, less closely linked to place and time), to improve labour productivity and to make major costsavings (fewer workplaces, fewer square metres), without reducing employee satisfaction. Since then a number of new offices have been realised. Twelve per cent of organisations that have moved recently use flexible workspaces for the most part or exclusively. An important question now is whether the aims have been achieved. What are the actual benefits? What are the risks? How should consultants advise their clients? The field is dominated by theopinions of those in favour and those against. Statements expressing the successes or failures of flexible offices contradict each other. Hard data are almost lacking. Due to the scarcity of empirically supported insights, the Delft University of Technology in the Netherlands together with the Centre for People and Buildings and the Centre for Facility Management are carrying out investigations into the costs and benefits of workplace innovation. This paper reports on progress so far, with a focus on employee satisfaction and labour productivity.
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    URL: http://dx.doi.org/10.1108/14630010410812306
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    A quality process approach to corporate real estate management (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 215-226 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: How, with minimal staff and limited resources, do you manage a corporate real estate portfolio consisting of thousands of sites around the world? How can you meet the needs of an enterprise's disparate operating units, each with its own requirements, while reducing costs and bringing maximum value to the parent corporation? How can you convince autonomous business units that centralised real estate management is in their best interest? This paper provides the answers, based on the experience of UT Realty, the real estate management arm of United Technologies Corporation. You will learn how to augment limited in-house resources by engaging multiple real estate service providers and get them to work together on your behalf. You will learn how to overcome internal politics and ensure cooperation and compliance throughout your entire organisation. You will discover the importance of a quality-based real estate management process and what the key elements of such a process are. By applying the principles and concepts described in this paper, you should be able to deliver high quality, value-added real estate management services to your enterprise, saving your business money and satisfying your internal customers with every transaction you conduct on their behalf.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14630010410812342
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    Using information and innovation to reduce costs and enable better solutions (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 227-236 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper outlines how the UK Royal Mail Group Property Holdings selected the relevant SAP modules (Real Estate, Project Systems, Material Management, Plant Maintenance) to provide their management information system(MIS) requirements. It discusses the business case, how the project was managed, the benefits to date (18 months after implementation) and the key lessons learnt. Hopefully the paper will allow the reader to understand the context for the project and how the selection decision was reached, the general approach to the benefits case (quantified and unquantified), the key aspects of the implementation, governance, project team, training and key lessons learnt. While every property organisation is different and the challenges are unique, a number of the issues are likely to be the same even if the solutions are different.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14630010410812351
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    Benchmarking JIT: An analysis of JIT implementations in the manufacturing service and public sectors (2004)
    Bingley : Emerald
    Benchmarking 11 (2004), S. 74-92 
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    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: Investigates several facets of the implementation of just-in-time (JIT) using a two-tiered empirical approach that included a field study and a mailed survey. The 277 respondents to the survey included 130 manufacturing organizations, 61 service organizations and 86 public sector organizations in the USA. Five hypotheses were tested. The results indicate that while all the organization types had enacted procedural and operational modifications in support of their JIT implementations, there were some differences in the impact that these modifications had in reducing problems during the implementation and on the eventual outcome of the project. Suggests areas where benchmarking can be utilized by the various organization types to alleviate potential problems in the JIT implementation process and to improve their chances of success.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770410520311
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    Translating organisational strategy into real estate action: The strategy alignment model (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 106-117 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: An increasingly sophisticated body of theory and practice has emerged over the past 20 years about the impact that strategy plays in driving corporate business success, as well as the role that real estate plays in that strategy. In the context of three case studies, this paper will discuss the theory and application of the Strategy Alignment Model, which is a framework for directly linking real estate initiatives with core business strategy and for measuring results as organisational outcomes. Among a number of topics will be discussed the theoretical underpinnings of the model, as well as its application to such diverse yet interrelated issues as placing companies in locations that enhance recruitment and retention of the best people; building layouts that promote communication; communication; and workplace concepts, on and off site, that support new ways of working
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14630010410812289
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    Review of the UK corporate real estate market with regard to availability of environmentally and socially responsible office buildings (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 149-161 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: If a company wishes to lease office space that reflects its corporate social responsibility (CSR)and brand aspirations, is there property out there to match the demand? Are developers really resistant to building properties that are environmentally and socially responsible, or is that an outdated myth? If true, what are thepressures driving change in the marketplace and who is applying them? Are the barriers hindering the uptake of sustainability in the corporate real estate market insurmountable? This paper summarises the findings from a stakeholder review carried out as part of the Cambridge University Programme for Industry, Sustainability Learning Network 2003 course, where key players in the corporate real estate arena were asked these questions. It identifies those sectors engaged in driving sustainability uptake and those resistant. It illustrates the level of activity through case studies.
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    URL: http://dx.doi.org/10.1108/14630010410812315
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    Virtual centres of excellence: An integrated approach to managing corporate real estate globally (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 205-214 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The emergence of new markets and new opportunities means that few businesses can afford to ignore the impact of emerging markets. Consequently, these new markets are putting more pressure on corporate real estate teams to operateand plan globally. Competitive success is now seen as a function of speed to the market and this speed to market can only be met when the right facilities are made available in the right location with appropriate financial funding. This paperseeks to offer a practical approach for corporate real estate managers in the development and operation of a global centre of excellence and covers organisation structure, operational guidelines and highlights examples of successfully engaging local line management, support staff and outsourced suppliers. The development and use of virtual teams on a global basis leverages the corporations' functional expertise to reach optimum efficiency in delivering support services. Virtual teams also provide less intrusive local oversight among very diverse emerging economies, helping to promote local ownership yet delivering best practice cognisant of local culture and sensitivities.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14630010410812333
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    Corporate real estate management at Aventis (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 265-277 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Corporate real estate management (CREM) is the most important minor matter in nonproperty companies. Therefore CREM must commit to and deliver significant financial results in order to improve core business competitiveness. Ultimate valid criteria for success are contributions to earnings per share (EPS) and free cash flow. Pragmatic 'on-site' solutions are required by business units within their planning horizons, thus speed is key to success. This Aventis Real Estate case study presents an example of how a 'non-core activity' has become an 'other-core activity' within a globally operating pharmaceutical company. This paper demonstrates how measurable results can be repetitively delivered with a lean team and optimised financial deployment.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14630010410812388
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    FRS 12: Guidance on implementation for corporate real estate managers (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 309-324 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Financial Reporting Standard 12 was introduced in 1999 with no guidance notes on how to deal with property. The key points of this paper consider how real estate needs to be dealt with: corporate real estate managers need toassess liability, before considering whether it is material; the sums to be discounted; and annual reviews needed.
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    URL: http://dx.doi.org/10.1108/14630010410812450
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    The lease audit clause: Is it fair for tenants? (2004)
    London : Emerald
    Journal ofcorporate real estate 6 (2004), S. 335-344 
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    ISSN: 1463-001X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Highly restrictive commercial lease audit clauses have come into vogue in commercial leases over the past decade or so. Their original purpose was to provide a means by which the tenant could verify that the landlord's accounting was reasonable and proper. The reason for its popularity with landlords is that it has evolved into a tool that allows landlords to capture funds in excess of the agreed-upon deal based on the intent of a lease contract. Audit clauses typically relate to operating expense statements - sometimes referred to as either OPE (operating expense) or CAM (common area maintenance) statements. Audit clauses have also been used, but with less frequency, by landlords for other billing categories, including electricity surveys and other tenancy-related charges. Landlords have a fiduciary responsibility to bill their tenants properly. There should be full disclosure and transparency of the detail relating to a landlord's calculations behind any and all bills rendered to a tenant. Lease audit clauses that limit tenant rights to transparency in a landlord's billing system should not be allowable. Lease audit clauses are viewed by savvy end-user tenants as a landlord's 'licence to steal'. Time-limited lease audit clauses motivate landlords to overcharge their tenants: once the audit time limits have passed, the landlord may capture improper payments made by trusting and unsuspecting tenants. The audit clause is generally unfair to a tenant and as such should not be allowed in leases. If one must be present in a commercial lease, then it should at least be tied to a reasonable time frame - such as the local jurisdiction's statute of limitation, or a minimum of three years. Whether or not an audit clause exists in a lease, a tenant should make every effort to have a specialist lease audit firm review the lease and billings regularly to ensure compliance with specific lease language.
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    URL: http://dx.doi.org/10.1108/14630010410812414
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    Benchmarking design-build procurement systems in construction (2004)
    Bingley : Emerald
    Benchmarking 11 (2004), S. 287-302 
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    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: Benchmarking can be an effective way of helping organizations to deliver better services through continuous improvement. The concept of benchmarking has been extensively applied to the construction industry in recent years to enhance the performance of the project delivery process. Success is hard to achieve, especially for a construction project delivered by an innovative procurement method - design and build, and the identification of critical success factors can enable project team leaders to make improvements in some particular areas. This paper aims to establish a conceptual framework of critical success factors (CSFs) for design-build projects in construction. From the framework, it is hypothesized that project success of a design-build project is a function of the interaction among project characteristics, project procedures, project management strategies, project-related participants, project work atmosphere and project environment. The CSFs so identified can provide practitioners and academics with a better understanding of running a design-build project successfully to develop a benchmark for the D&B project delivery process.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770410538763
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  • 99
    Electronic Resource
    Electronic Resource
    Cost income ratio benchmarking in banking: a case study (2004)
    Bingley : Emerald
    Benchmarking 11 (2004), S. 303-319 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: This paper examines how ASB Bank, a New Zealand-based retail bank, made use of cost income ratio benchmarking when reviewing its operational efficiency. In particular, it shows the difficulties associated with the benchmarking process in the sector and details the practical steps taken to obtain meaningful comparative information. It is interesting that, while the cost income ratio was the principal metric used in this benchmarking exercise, it sought to identify best practice not in terms of minimizing this ratio but rather in terms of identifying typical ratios and cost structures among successful banking institutions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770410538772
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  • 100
    Electronic Resource
    Electronic Resource
    Manufacturing best practices of the electric and electronic firms in Malaysia (2004)
    Bingley : Emerald
    Benchmarking 11 (2004), S. 361-369 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: A study was conducted to evaluate the manufacturing practices in the electronic and electrical firms of Malaysia based on the criteria identified from literature on a broad-based manufacturing practice known as world-class. Based on the replies to a structured questionnaire developed for this study, the current manufacturing practices indicate the status of these firms in their journey towards world-class manufacturing practices. The result of this study showed that the implementation of "world class" or "best practices" among the respondents is satisfactory especially in the areas of management commitment, internal and external customer service policies and plans, and supplier relationship and development programs. There are some areas of improvement, such as cost of quality, supplier quality, increase operational flexibility and the use of group technology and flexible layout that should be taken into consideration.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770410546764
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