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  • Springer  (38,165)
  • Emerald  (4,063)
  • 2005-2009  (42,228)
  • 1980-1984
  • 1925-1929
  • 2005  (42,228)
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  • 2005-2009  (42,228)
  • 1980-1984
  • 1925-1929
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  • 1
    Unknown
    New York : Springer
    Keywords: Computer engineering. ; Computer security. ; Electronic data processing, Distributed processing.
    Pages: xx, 239 p.
    ISBN: 0-387-23917-0
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  • 2
    Publication Date: 2020-11-23
    Description: Abstract: The simultaneous solution of the Planck equation (involving the widely used “dual-band” technique) using two shortwave infrared (SWIR) bands allows for an estimate of the fractional area of the hottest part of an active lava flow (fh), and the background temperature of the cooler crust (Tc). The use of a high spectral and spatial resolution imaging spectrometer with a wide dynamic range of 15 bits (DAIS 7915) in the wavelength range from 0.501 to 12.67 µm resulted in the identification of crustal temperature and fractional areas for an intra-crater hot spot at Mount Etna, Italy. This study indicates the existence of a relationship between these Tc and fh extracted from DAIS and Landsat TM data. When the dual band equation system is performed on a lava flow, a logarithmic distribution is obtained from a plot of the fractional area of the hottest temperature versus the temperature of the cooler crust. An entirely different distribution is obtained over active degassing vents, where increases in Tc occur without any increase in fh. This result indicates that we can use scatter plots of Tc vs. fh to discriminate between different types of volcanic activity, in this case between degassing vents and lava flows, using satellite thermal data.
    Description: Published
    Description: 641–651
    Description: 4V. Processi pre-eruttivi
    Description: JCR Journal
    Description: open
    Keywords: Mount Etna ; remote-sensing ; lava-flow ; degassing vent ; 04. Solid Earth::04.08. Volcanology::04.08.01. Gases
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
    Type: article
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  • 3
    Publication Date: 2021-03-01
    Description: On September 6, 2002, aML =5.6 earthquake, occurring some tens of kilometres offshore from the Northern Sicilian coast (Southern Tyrrhenian Sea), slightly damaged the city of Palermo and surroundings (degree 6 in the European Macroseismic Scale 1998). The macroseismic investigation of the shock and a detailed study of effects of the main earthquakes which affected Palermo in the past have been performed in order to evaluate the seismic response of the city. Moreover, the comparison of the recent event, which is instrumentally constrained, with historical earthquakes allows us to infer new insights on the seismogenic sources of the area, that seem located offshore in the Tyrrhenian sea. In the last 500 years, Palermo has never been completely destroyed but has suffered effects estimated between intensities 6 and 8 EMS-98 many times (1693, 1726, 1751, 1823, 1940, 1968, 2002). The damage scenarios of the analysed events have shown that damage distribution is strongly conditioned by soil response in the different parts of the city and by a high building vulnerability, mainly in the historical centre and in the south-eastern zone of the modern city. As a matter of fact, Palermo has always suffered greater effects than those reported for other nearby localities. The hazard assessment obtained using observed site intensities has shown that the probability of occurrence for intensity 8 (the strongest intensity observed in Palermo) exceeds 99% for 550 years, while the estimated mean return period is 152 ± 40 years. These results, in connection with building vulnerability due to the urban expansion before the introduction of seismic code, suggest that the city is exposed to a relatively high seismic risk.
    Description: Published
    Description: 525-543
    Description: partially_open
    Keywords: intensity ; damage ; earthquakes ; Italy ; macroseismics ; Palermo ; seismic hazard ; vulnerability ; 04. Solid Earth::04.06. Seismology::04.06.11. Seismic risk
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
    Type: article
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  • 4
    Publication Date: 2017-04-03
    Description: We compare the results obtained from the modelling of EDM, GPS, levelling and tilt data measured in the first part of the 19911993 eruption at Etna to the InSAR data acquired during the second part. The geodetic changes are very marked in the first half of the eruption and constrain a deflation source located at a few kilometers of depth ( 3 km b.s.l.), in agreement with other independent geophysical evidence. SAR data, available during the second part of the eruption, were analysed for different time intervals in the second part of the eruption. The interpretation of SAR interferograms reveals a large-scale but less marked deflation of the volcano that could be caused by a deeper source. This second source is in accord with a second deeper anomaly revealed by recent seismic investigations. The combination of geodetic data modelling and SAR images suggests a complex plumbing system composed at least of two possible storage regions located at different depths.
    Description: Published
    Description: 1345-1357
    Description: partially_open
    Keywords: Geodesy ; SAR Interferometry ; ground deformation ; Mt. Etna volcano ; 04. Solid Earth::04.03. Geodesy::04.03.06. Measurements and monitoring ; 04. Solid Earth::04.03. Geodesy::04.03.07. Satellite geodesy ; 04. Solid Earth::04.03. Geodesy::04.03.09. Instruments and techniques
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  • 5
    Publication Date: 2017-04-04
    Description: Analysis of the historical records of Etnas eruptive activity for the past three centuries shows that, after the large 1669 eruption, a period of about 60 years of low-level activity followed. Starting from 1727, explosive activity (strombolian, lava fountaining and subplinian) at the summit crater increased exponentially to the present day. Since 1763, the frequency of flank eruptions also increased and this value remained high until 1960; afterward it further increased sharply. In fact, the number of summit and flank eruptions between 1961 and 2003 was four times greater than that of the pre-1960 period. This long-term trend of escalating activity rules out a pattern of cyclic behaviour of the volcano. We propose instead that the 16702003 period most likely characterises a single eruptive cycle which began after the large 1669 eruption and which is still continuing. On the basis of the eruptive style, two distinct types of flank eruptions are recognised: Class A and Class B. Class A eruptions are mostly effusive with associated weak strombolian activity; Class B eruptions are characterised by effusive activity accompanied by intense, long-lasting, strombolian and lava fountaining activity that produces copious tephra fallouts, as during the 2001 and 20022003 eruptions. Over the past three centuries, seven Class B eruptions have taken place with vents located mainly on the south-eastern flank, indicating that this sector of the volcano is a preferential zone for the intrusion of volatile-rich magma rising from the deeper region of the Etna plumbing system.
    Description: Published
    Description: 732-742
    Description: partially_open
    Keywords: Etna ; Historical record ; Summit activity ; Flank eruptions ; Eruptive behaviour ; 05. General::05.02. Data dissemination::05.02.03. Volcanic eruptions
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 6
    Publication Date: 2017-04-04
    Description: The Monte Nuovo eruption is the most recent event that occurred at Phlegrean Fields (Italy) and lasted from 29 September to 6 October 1538. It was characterized by 2 days of quasi-sustained phreatomagmatic activity generating pumice-bearing pyroclastic density currents and forming a 130-m-high tuff cone (Lower Member deposits). The activity resumed after a pause of 2 days with two discrete Vulcanian explosions that emplaced radially distributed, scoria-bearing pyroclastic flows (Upper Member deposits). The juvenile products of Lower and Upper Members are, respectively, phenocryst-poor, light-coloured pumice and dark scoria fragments with K-phonolitic bulk compositions, identical in terms of both major and trace elements. Groundmass is formed by variable proportions of K-feldspar and glass, along with minor sodalite and Fe-Ti oxide present in the most crystallized samples. Investigations of groundmass compositions and textures were performed to assess the mechanisms of magma ascent, degassing and fragmentation along the conduit and implications for the eruptive dynamics. In pumice of the Lower Member groundmass crystal content increases from 13 to 28 vol% from the base to the top of the sequence. Products of the Upper Member consist of clasts with a groundmass crystal content between 30 and 40 vol% and of totally crystallized fragments. Crystal size distributions of groundmass feldspars shift from a single population at the base of the Lower Member to a double population in the remaining part of the sequence. The average size of both populations regularly increases from the Lower to the Upper Member. Crystal number density increases by two orders of magnitude from the Lower to the Upper Member, suggesting that nucleation dominated during the second phase of the eruption. The overall morphological, compositional and textural data suggest that the juvenile components of the Monte Nuovo eruption are likely to record variations of the magma properties within the conduit. The different textures of pumice clasts from the Lower Member possibly reflect horizontal gradients of the physical properties (P, T) of the ascending magma column, while scoriae from the second phase are thought to result from the disruption of a slowly rising plug crystallizing in response to degassing. In particular, crystal size distribution data point to syn-eruptive degassing-induced crystallization as responsible for the transition in eruptive style from the first to the second phase of the eruption. This mechanism not only has been proved to profoundly affect the dynamics of dome-forming calc-alkaline eruptions, but may also have a strong influence in driving the eruption dynamics of alkaline magmas of intermediate to evolved compositions.
    Description: Published
    Description: 601-621
    Description: reserved
    Keywords: Phlegrean Fields ; Vulcanian explosion ; Degassing ; Groundmass crystallization ; Eruption dynamics ; 04. Solid Earth::04.08. Volcanology::04.08.01. Gases ; 04. Solid Earth::04.08. Volcanology::04.08.02. Experimental volcanism ; 05. General::05.02. Data dissemination::05.02.03. Volcanic eruptions
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 7
    Publication Date: 2017-04-04
    Description: In this work we present seismological and ground deformation evidence for the phase preparing the July 18 to August 9, 2001 flank eruption at Etna. The analysis performed, through data from the permanent seismic and ground deformation networks, highlighted a strong relationship between seismic strain release at depth and surface deformation. This joint analysis provided strong constraints on the magma rising mechanisms. We show that in the last ten years, after the 1991–1993 eruption, an overall accumulation of tension has affected the volcano. Then we investigate the months preceding the 2001 eruption. In particular, we analyse the strong seismic swarm on April 20–24, 2001, comprising more than 200 events (Mmax = 3.6) with prevalent dextral shear fault mechanisms in the western flank. The swarm showed a ca. NE-SW earthquake alignment which, in agreement with previous cases, can be interpreted as the response of the medium to an intrusive process along the approximately NNW-SSE volcano-genetic trend. These mechanisms, leading to the July 18 to August 9, 2001 flank eruption, are analogous to ones observed some months before the 1991–1993 flank eruption and, more recently, in January 1998 before the February-November 1999 summit eruption.
    Description: Published
    Description: 1469-1487
    Description: partially_open
    Keywords: Ground deformation ; volcano seismology ; Mt. Etna Volcano ; intrusive mechanism ; 04. Solid Earth::04.03. Geodesy::04.03.01. Crustal deformations ; 04. Solid Earth::04.06. Seismology::04.06.08. Volcano seismology
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 8
    Publication Date: 2017-04-04
    Description: Ground deformation occurring on the southern flank of Mt Etna volcano during the JulyAugust 2001 eruption was monitored by GPS measurements along an EW profile crossing the fissure system. This profile was measured eight times during the eruption, using the 'stop and go' semi-kinematic technique. Horizontal and vertical displacements between GPS surveys are reported for each station. The most significant event is a deformation episode occurring during the first week of the eruption, between 2527 July. Displacements were measured on benchmarks close to the eruptive fissure and the tensile 1989 fracture. Data inversions for measured displacements were performed using the Okada model. The model shows the narrowing of the 2001 dyke accompanied by a dextral dislocation along an east-dipping fault, parallel to the 1989 fracture.
    Description: Published
    Description: 336-341
    Description: partially_open
    Keywords: GPS ; Ground deformation ; Modelling ; Volcano monitoring ; 04. Solid Earth::04.03. Geodesy::04.03.07. Satellite geodesy ; 04. Solid Earth::04.03. Geodesy::04.03.09. Instruments and techniques ; 04. Solid Earth::04.08. Volcanology::04.08.06. Volcano monitoring
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 9
    Publication Date: 2017-04-04
    Description: The 200203 Mt Etna flank eruption began on 26 October 2002 and finished on 28 January 2003, after three months of continuous explosive activity and discontinuous lava flow output. The eruption involved the opening of eruptive fissures on the NE and S flanks of the volcano, with lava flow output and fire fountaining until 5 November. After this date, the eruption continued exclusively on the S flank, with continuous explosive activity and lava flows active between 13 November and 28 January 2003. Multi-disciplinary data collected during the eruption (petrology, analyses of ash components, gas geochemistry, field surveys, thermal mapping and structural surveys) allowed us to analyse the dynamics of the eruption. The eruption was triggered either by (i) accumulation and eventual ascent of magma from depth or (ii) depressurisation of the edifice due to spreading of the eastern flank of the volcano. The extraordinary explosivity makes the 200203 eruption a unique event in the last 300 years, comparable only with La Montagnola 1763 and the 2001 Lower Vents eruptions. A notable feature of the eruption was also the simultaneous effusion of lavas with different composition and emplacement features. Magma erupted from the NE fissure represented the partially degassed magma fraction normally residing within the central conduits and the shallow plumbing system. The magma that erupted from the S fissure was the relatively undegassed, volatile-rich, buoyant fraction which drained the deep feeding system, bypassing the central conduits. This is typical of most Etnean eccentric eruptions. We believe that there is a high probability that Mount Etna has entered a new eruptive phase, with magma being supplied to a deep reservoir independent from the central conduit, that could periodically produce sufficient overpressure to propagate a dyke to the surface and generate further flank eruptions.
    Description: Published
    Description: 314-330
    Description: partially_open
    Keywords: Multi-disciplinary study ; Mount Etna ; 2002–03 eruption ; Eccentric eruptions ; Flank activity ; Etna feeding system ; Volcanic processes ; 04. Solid Earth::04.08. Volcanology::04.08.06. Volcano monitoring ; 05. General::05.02. Data dissemination::05.02.03. Volcanic eruptions
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 10
    Publication Date: 2017-04-04
    Description: An anisotropic attenuation law, based on an anisotropic characterization of intensity distribution for seismogenic zones, is proposed. This approach, that distinguishes itself for its consistency to the observed data, initially reconfigured by filtering procedures, is particularly suitable for seismic hazard evaluation.
    Description: Published
    Description: 707-714
    Description: partially_open
    Keywords: Attenuation law ; virtual intensity distribution ; seismic hazard ; 04. Solid Earth::04.06. Seismology::04.06.11. Seismic risk
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 11
    Publication Date: 2017-04-04
    Description: A modelling of the observed macroseismic intensity of historical and instrumental earthquakes in southern Spain is proposed, with the aim of determining the macroseismic parameters for seismic hazard evaluation in a region in which the characterization of intensity distribution of seismic events shows different levels of difficulty referable to the complex faults system of the area in study. The adopted procedure allows an analytical determination of epicenters and principal attenuation directions of earthquakes with a double level of verification with reference to the maximum shaking area and structural lineaments of the region, respectively. The analyses, carried out on a suitable number of events, highlight, therefore, some elements for a preliminary characterization of a seismic zonation on the basis of the consistency between seismic intensity distribution of earthquakes and corresponding structural framework.
    Description: Published
    Description: 747-760
    Description: partially_open
    Keywords: Attenuation directions ; southern Spain ; macroseismic intensity ; virtual intensity ; 04. Solid Earth::04.07. Tectonophysics::04.07.07. Tectonics ; 04. Solid Earth::04.06. Seismology::04.06.11. Seismic risk
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 12
    Publication Date: 2017-04-04
    Description: Flank instability and collapse are observed at many volcanoes. Among these, Mt. Etna is characterized by the spreading of its eastern and southern flanks. The eastern spreading area is bordered to the north by the EW-trending Pernicana Fault System (PFS). During the 20022003 Etna eruption, ground fracturing along the PFS migrated eastward from the NE Rift, to as far as the 18 km distant coastline. The deformation consisted of dextral en-echelon segments, with sinistral and normal kinematics. Both of these components of displacement were one order of magnitude larger (~1 m) in the western, previously known, portion of the PFS with respect to the newly surveyed (~9 km long) eastern section (~0.1 m). This eastern section is located along a pre-existing, but previously unknown, fault, where displaced man-made structures give overall slip rates (11.9 cm/year), only slightly lower than those calculated for the western portion (1.42.3 cm/year). After an initial rapid motion during the first days of the 20022003 eruption, movement of the western portion of the PFS decreased dramatically, while parts of the eastern portion continued to move. These data suggest a model of spreading of the eastern flank of Etna along the PFS, characterized by eruptions along the NE Rift, instantaneous, short-lived, meter-scale displacements along the western PFS and more long-lived centimeter-scale displacements along the eastern PFS. The surface deformation then migrated southwards, reactivating, one after the other, the NNWSSE-trending Timpe and Trecastagni faults, with displacements of ~0.1 and ~0.04 m, respectively. These structures, along with the PFS, mark the boundaries of two adjacent blocks, moving at different times and rates. The new extent of the PFS and previous activity over its full length indicate that the sliding eastern flank extends well below the Ionian Sea. The clustering of seismic activity above 4 km b.s.l. during the eruption suggests a deep décollement for the moving mass. The collected data thus suggests a significant movement (volume 〉1,100 km3) of the eastern flank of Etna, both on-shore and off-shore.
    Description: Published
    Description: 417-430
    Description: partially_open
    Keywords: Volcano spreading ; Fracturing ; Mt. Etna ; Pernicana Fault System ; NE Rift ; 04. Solid Earth::04.04. Geology::04.04.09. Structural geology ; 04. Solid Earth::04.08. Volcanology::04.08.06. Volcano monitoring ; 05. General::05.02. Data dissemination::05.02.03. Volcanic eruptions ; 04. Solid Earth::04.08. Volcanology::04.08.08. Volcanic risk
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 13
    Publication Date: 2017-04-04
    Description: We have characterized pumice products belonging to the climactic phase of the 800-year-b.p. Quilotoa eruption. Bulk rock compositions, petrography, mineral, and glass chemistry and textural investigations were performed on the three end-member pumice types, namely white, gray, and mingled pumices. All the investigated pumice clasts are dacites characterized by the same bulk rock composition and mineralogical assemblage, but glass compositions and bulk textures change according to different pumice types. White pumice has higher crystallinity (~48 wt%), abundant euhedral pheno/microphenocrysts, no groundmass microlites, the most evolved glass compositions (7478 wt% SiO2), and heterogeneous vesicle populations marked by deformed and highly coalesced vesicles with thin walls. Gray pumice exhibits lower crystallinity (2936 wt%), abundant broken and/or resorbed crystals, ubiquitous groundmass phenocryst fragments and microlites, the widest range of glass compositions (6978 wt% SiO2), and quite homogeneous poorly deformed and coalesced vesicles with thicker walls. Mingled pumices are characterized by the alternation of bands or patches with white and gray pumice compositional and textural characteristics. We attribute heterogeneities in glass compositions and crystal and vesicle textures to processes occurring within volcanic conduits as magma is ascending to the surface. In particular, the above observations and results are consistent with an origin of a gray magma by heating of the original white magma in a strongly sheared region of the conduit because of a mechanism of viscous dissipation and crystal grinding and resorption at the conduit walls. The less viscous gray magma, therefore, would enable the onset and preservation of a high mass flux of the eruption otherwise difficult to explain for highly viscous crystal-rich dacitic magmas.
    Description: Published
    Description: 307-321
    Description: partially_open
    Keywords: Plinian eruption ; Crystal-rich magma ; Crystal grinding ; Pumice types ; Viscous dissipation ; 04. Solid Earth::04.08. Volcanology::04.08.03. Magmas ; 05. General::05.02. Data dissemination::05.02.03. Volcanic eruptions
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 14
    Publication Date: 2017-04-04
    Description: The anisotropic modelling of intensity distribution, affected by the construction of macroseismic planes, allows an analysis of the influence of each point of observed intensity on the analytical determination of epicenter and of the principal attenuation directions. Such a procedure is a vital aid in the cases in which the observed intensity points, that, for location or joined intensity level, are not consistent with an anisotropic model of intensity attenuation. A suitable filtering on intensity levels associated with the points of the intensity map, for a better modelling of observed intensity distribution, is proposed with the aim of a better seismic hazard evaluation
    Description: Published
    Description: 683-697
    Description: partially_open
    Keywords: Macroseismicity ; observed intensity filtering ; macroseismic planes ; 04. Solid Earth::04.06. Seismology::04.06.11. Seismic risk
    Repository Name: Istituto Nazionale di Geofisica e Vulcanologia (INGV)
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  • 15
    Publication Date: 2017-04-04
    Description: This paper shows the results of a detailed reprocessing of aeromagnetic data,obtained by the downward projection to the seabed. The area of interest is centered over the Tyrrhenian Basin,whose bathymetric –topographic lay-out is characterized by a somewhat irregular trend.The origin of the intense depth variations depends on the Tyrrhenian structural setting,that is associated with the presence of several tectonic lineaments,seamounts or volcanic islands.The data were characterized by good quality and dense sam- pling,but they have been reprocessed in order either to solve some problems in the original compilation,and to reduce the distor- tion of the geomagnetic anomaly field caused by the difference of distance between the survey level and the magnetic source.The reprocessed magnetic map is proposed as an e ffective analysis tool for the Tyrrhenian area that is characterized by high susceptibility lithotypes.Downward projection of the aeromagnetic data by BTM algorithm increases the de finition of the anomalous magnetic signal without distortions in the geometric pattern of the field,thus showing a more stable and effective association between the magnetic anomalies and their geological sources.This effect is particularly true for high frequency anomalies that are directly comparable after the topographic projection because the depth filtering effect is attenuated.Moreover,the BTM method has been applied for the first time to a regional scale survey that shows substantial advantages because no fictitious anomalies in the high frequency sector of the spectrum were generated.This has been a typical effect of the traditional downward projection methods widely used before.The final result is a BTM anomaly map that is able to show the structural connections between the geological magnetic sources of the Tyrrhenian Sea area.
    Description: Published
    Description: 265-277
    Description: reserved
    Keywords: Potential methods,marine geomagnetism,downward continuation,Tyrrhenian Sea ; 04. Solid Earth::04.02. Exploration geophysics::04.02.04. Magnetic and electrical methods
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  • 16
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    Unknown
    Springer
    In:  International Association of Geodesy Symposia
    Publication Date: 2020-02-12
    Description: The lAG International Symposium on Gravity, Geoid, and Space Missions 2004 (GGSM2004) was lield in the beautiful city of Porto, Portugal, from 30 August to 3 September 2004. This symposium encompassed the themes of Commission 2 (Gravity Field) of the newly structured lAG, as well as interdisciplinary topics related to geoid and gravity modeling, with special attention given to the current and planned gravi- dedicated satellite missions. The symposium also followed in the tradition of mid-term meetings that were held between the quadrennial joint meetings of the International Geoid and Gravity Commissions. The previous mid-term meetings were the International Symposia on Gravity, Geoid, and Marine Geodesy (Tokyo, 1996), and Gravity, Geoid, and Geodynamics (Banff, 2000). GGSM2004 aimed to bring together scientists from different areas in the geosciences, working with gravity and geoid related problems, both from the theoretical and practical points of view. Topics of interest included the integration of heterogeneous data and contributions from satellite and airborne techniques to the study of the spatial and temporal variations of the gravity field. In addition to the special focus on the CHAMP, GRACE, and GOCE satellite missions, attention was also directed toward projects addressing topographic and ice field mapping using SAR, LIDAR, and laser altimetry, as well as missions and studies related to planetary geodesy.
    Language: English
    Type: info:eu-repo/semantics/book
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  • 17
    Publication Date: 2020-02-12
    Keywords: 550 - Earth sciences
    Type: info:eu-repo/semantics/book
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  • 18
    ISSN: 1365-232X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Architecture, Civil Engineering, Surveying
    Notes: Purpose - The purpose of this paper is to identify interdependent barriers to the search and selection of new technologies by design engineers at industry, organisation and individual levels. A "proof of concept" HyCon tool is presented to demonstrate the role of information technology design support tools in supporting designers to overcome these inhibitors, in this case for hybrid concrete, by providing immersive and interactive, information-rich environments to explore design solutions. Design/methodology/approach - The HyCon tool was developed through a prototyping methodology encompassing a testing, analysis, design and coding iterative cycle. This was supported by case studies and industry workshops. Findings - The results of a collaborative research project are presented, which describes the HyCon design support tool to promote the understanding and use of hybrid concrete in structural frames. This tool is built around a knowledge creation, application, storage, and retrieval cycle to envision and support the use of this new technology. Originality/value - This paper fulfils an identified need to integrate technology management and design process considerations within the context of an information technology design support tool, and offers a "proof of concept" HyCon tool to demonstrate key issues and potential utilities and applications.
    Type of Medium: Electronic Resource
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  • 19
    Electronic Resource
    Electronic Resource
    Oxford : Emerald
    Engineering, construction and architectural management 12 (2005), S. 533-567 
    ISSN: 1365-232X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Architecture, Civil Engineering, Surveying
    Notes: Purpose - Popularity in knowledge management has, unfortunately, not been matched by parallel empirical research on the processes, challenges and benefits of knowledge capture in small and medium enterprises (SMEs) in the construction industry, given the fact that 99 per cent of firms in the UK construction industry can be classified as SMEs. This paper aims to discuss the output of a research study, which is focused on knowledge capture in SMEs in construction industry. The paper also aims to present and discuss a computer-based awareness tool on knowledge capture underpinned by Kolb's experiential learning theory. Design/methodology/approach - The empirical study involved a total of 51 professionals from 26 SMEs in the construction industry. Grounded theory approach was adopted. Also, a content analysis was considered. Findings - The results show that there is lack of awareness of complex issues associated with an effective knowledge capture process as well as ensuing benefits for SMEs in the construction industry. The effective implementation of knowledge capture in SMEs is partly dependent on the vision and flair of the owner/partners of the organisation. It is also determined by culture, structure, people, finance and technology, which warrants a coherent and structured approach. Originality/value - A computer-based awareness tool which is underpinned by Kolb's experiential learning theory.
    Type of Medium: Electronic Resource
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  • 20
    Electronic Resource
    Electronic Resource
    Oxford : Emerald
    Engineering, construction and architectural management 12 (2005), S. 601-616 
    ISSN: 1365-232X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Architecture, Civil Engineering, Surveying
    Notes: Purpose - The UK Government has now adopted Private Finance Initiative (PFI) as a major vehicle for the delivery of additional resources to the health sector in order to achieve a greater investment in healthcare facilities. The purpose of this paper is to examine the trends and risk assessment of the PFI in the healthcare sector. Design/methodology/approach - The paper employed secondary data and interviews of key participants in two hospital PFI projects to highlight developments in healthcare PFI and the risk management of hospital projects. Findings - The results show that the use of PFI in the provision of healthcare is increasing in terms of number, capital value and size of projects. What emerged in the healthcare PFI project was a usage of a plethora of risk management techniques, albeit to varying degrees. Experience appeared to be the prime risk assessment technique employed, while risk avoidance was first explored before pricing and allocating any residual risks. "Risk prompts", such as using checklists and risk registers were also useful in the identification of risks. Among all participants, insurance cover and sub-contracting appear to be the most prominent strategies employed for managing out the risks. Originality/value - The negotiations that precede the signing of a healthcare PFI project contract had an impact on the final choice of facilities or their specifications. The two contracting parties sought a balance between an optimal allocation of risks, choice of facilities and project price. Although the risk management techniques being used are generic in nature, there is still no evidence at the moment to show that these are appropriate for PFI projects. It is important that further investigation is undertaken to assess the level of current skills in risk management techniques to deal with PFI projects and the extent to which these techniques are appropriate to tackle complex healthcare PFI projects.
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    Bradford : Emerald
    Campus-wide information systems 22 (2005), S. 131-139 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - One of the greatest challenges facing any intelligent tutoring system is being able to adapt its behaviour based on the student's current knowledge level, ability, needs and wishes within a course. This paper aims to present a framework of BDI agents within an agent-based intelligent tutoring system (ABITS). Design/methodology/approach - A conceptual discussion approach is taken. Findings - The agents provide the core reasoning ability. In particular, the paper demonstrates how the system sources and refines a particular set of commonly available data. Also shows how these data are incorporated into the agents' belief set so that they may adapt their behaviour to support individual students. Originality/value - Provides a framework that can improve learning procedures for future users of ABITS.
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    Bradford : Emerald
    Campus-wide information systems 22 (2005), S. 140-147 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - Aims to investigate reactions to online delivery, student perceptions of the rates and depth of participation, and levels of engagement with the learning process in a Western Australian University. Design/methodology/approach - The sample for this study comprised 108 students who were enrolled in both undergraduate and postgraduate programs. An interpretative method was adopted using a case study approach, with groups of internal and external students within one education department. This method was more appropriate than a more quantitative approach. Findings - The results indicated that, while the students were technically competent overall, issues associated with equity and access varied between the groups and also between students enrolled in the same units. The sample had also re-conceptualised the notion of "personal" which moved beyond simple physical proximity to enable the students to create their own community of learners. Originality/value - Addresses the challenge for universities and instructional designers on how to increase the level and depth of interactivity in the online environment to further empower students to become independent learners.
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    Campus-wide information systems 22 (2005), S. 154-161 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - With a philosophical stance in relation to education, this paper aims to discuss different understandings of participation in an information and communication technology (ICT)-supported distance-based teacher education program in Sweden. Design/methodology/approach - The paper is based on early results from two studies, both of which involved a group of teacher-trainees, with one interview and one questionnaire. Findings - The findings indicate that there is a need to be explicit about the ontological assumptions inherent in the intended use of ICT. The conclusion is that the program in question is built on assumptions of realism and that ICT lays the ground for individual participation and works to tell the students apart. Originality/value - Helps in understanding how ICT, and its use, can have different effects on different groups.
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    Bradford : Emerald
    Campus-wide information systems 22 (2005), S. 162-167 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This report seeks to address the preliminary findings from a large-scale study of the different ways in which the asynchronous discussion forum (ADF) is being used in the online learning environment. Design/methodology/approach - A conceptual approach is taken. Findings - The structural and functional variation of the ADF is depicted within a framework of institutional and instructional models. Epistemological distinctions are made with respect to the role of the instructor, student requirements, and the assessment of student learning. Originality/value - The paper brings to light fundamental aspects of instructional quality and best practices involving the use of the ADF.
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    Campus-wide information systems 22 (2005), S. 168-175 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The aim of this work is to implement bootstrapping methods into software tools, based on Java. Design/methodology/approach - This paper presents a category of software e-tools aimed at simulating laboratory works and experiments. Findings - Both students and teaching staff use traditional statistical methods to infer the truth from sample data gathered in laboratory experiments. However, the repeated laboratory experiments mean the consumption of a great deal of substances and reactants. At the same time, there are some ethically motivated reasons to reduce the number of animals used in experimentation. Using a bootstrapping tool and computer power, the experimenter can repeat the original experiment on computer, obtaining pseudo-data as plausible as those obtained from the original experiment. Originality/value - Provides data on implementing bootstrapping methods into software e-tools, simulating laboratory experiments in didactic and research activities.
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  • 26
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    Bradford : Emerald
    Campus-wide information systems 22 (2005), S. 180-188 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to explore both accessibility and usability and examine the inhibitors and methods to evaluate site accessibility. Design techniques which improve end-user access and site interactivity, demonstrated by practical examples, are also studied. Design/methodology/approach - Assesses various web sites for accessibility and usability. Findings - Criteria are determined by which to assess accessibility and usability of web sites. Originality/value - Disability is an important consideration in the development of contemporary web sites. By understanding the needs of all users, not only those with disabilities, organisations may begin the process of advancing both accessibility and usability and integrating these elements into their web development strategies.
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    Campus-wide information systems 22 (2005), S. 189-200 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This study was conducted to examine how proficiencies, motivation, and training impact the success of faculty development for web-based instruction (WBI) at historically Black colleges and universities (HBCUs) in the USA. Design/methodology/approach - Data in this mixed-design exploratory study came from responses to an online questionnaire and follow-up interviews. Seven four-year public HBCUs that offered online curricula and provided faculty development opportunities in various forms such as workshops and seminars were examined. Findings - The results of the study indicated that faculty were proficient in basic technologies, but less proficient in more demanding technologies; provision of incentives such as time off to attend training was motivating for WBI participation; and faculty preferred individualized training and workshops. Research limitations/implications - Successful faculty development is as a complex process that involves several integrated components which should be viewed as an intentional, ongoing, and systemic process. Nonetheless, it plays an important role, particularly if programs are available to help faculty link effective delivery in their own teaching and research areas. Practical implications - Meaningful faculty development should be extendable to all instruction, whether in-class, web-based, or web-enhanced. Faculty development opportunities extending beyond the basic uses of technology and seeking connections between curriculum, pedagogy, technology, and administration to technology success is paramount. Originality/value - Feedback from this study can serve as a resource for decision-making about WBI projects. The results of the study should provide data and information that supports the technological mission of institutions.
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    Campus-wide information systems 22 (2005), S. 201-209 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To provide administrators at an Australian university with data on the feasibility of redirecting under-utilised computer laboratories facilities into a distributed high performance computing facility. Design/methodology/approach - The individual log-in records for each computer located in the computer laboratories at the university were investigated. The log-in data were investigated over a 24-hour/seven day a week period between June 2001 and August 2003. The data were analysed in terms of student access to the computer facilities during "normal" business hours, weekend times, and the semester breaks. Findings - The computer laboratories were hugely under-utilised, with less than 10 per cent of all log-ins occurring during off peak times (7 pm-8 am). Similarly, only weekends were likewise under-utilised. This strongly suggests that this spare computer capacity could be used for alternate means during these times. Research limitations/implications - Future research needs to determine whether the needs of the general computer laboratory user who requires a stable and secure system can coexist with the users of a high performance computer facility where different software and differently configured computer systems are required. Practical implications - This research has the potential for universities to utilise more effectively their computer laboratory resources by allocating under-utilised resources into other projects, such as to a high performance computing facility (HPCF). The cost of these re-allocated resources would be a fraction of the cost compared to a scenario in which a separate dedicated HPCF had to be provided. Originality/value - This paper suggests an alternate utilisation of the spare computing laboratory resources available at many universities.
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    Campus-wide information systems 22 (2005), S. 148-153 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - Aims to outline the issues and debates about a five-week fully online staff development programme piloted in the University of Paisley, Scotland. Design/methodology/approach - A case study was the approach taken. Findings - The programme was designed to introduce lecturers to the theoretical and pedagogical issues surrounding online tutoring, while allowing them to get to grips with the delivery technology. The programme also provided academic staff with the opportunity to explore their attitudes towards using Computer-Mediated Communications (CMC) in their teaching and to reflect on how they could utilise it to enhance their face-to-face teaching activities. Staff found the programme challenging but they also appreciated the opportunity to take part. Some reported feeling much more confident about using the technology. Originality/value - Provides information on a programme designed to introduce face-to-face lecturers to the theoretical and pedagogical issues surrounding online tutoring while allowing them to become familiar with the technology.
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    Campus-wide information systems 22 (2005), S. 210-232 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To determine what factors influence faculty's decisions to use technology in their classes, what factors prevent them from use, and whether there are differences among faculty by gender, ethnicity, rank, sub-areas, etc. in using instructional technology. Design/methodology/approach - A survey instrument was used to measure attitudes toward technology among accounting educators. The instrument included three separate sections. The first section was devoted to examining factors that could influence faculty's opinion to use technology for teaching. The second section focused on issues that could possibly discourage faculty from use of technology. For these two sections a five-point Likert scale was developed with possible responses ranging from "not important" to "critically important". The third and final section was designed to provide demographic information for classification purposes and testing of the research questions. Findings - The results demonstrate that while accounting faculty value technology greatly and do use it in teaching, significant differences exist in their views toward it. Several factors were found to influence faculty's attitudes toward integration of technology. Conversely, there are other factors that tend to hamper widespread integration. Research limitations/implications - The research was conducted among US accounting faculty, which perhaps limits its usefulness elsewhere or in other disciplines Practical implications - University-sponsored incentive programs and financial support could encourage faculty to further incorporate technology and its various dimensions in their classes. Furthermore, administrators should make the necessary arrangements for faculty to attend training seminars designed to provide them with technical support. Originality/value - This study provides empirical evidence that is useful to both faculty and administrators in integrating technology in education.
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    Campus-wide information systems 22 (2005), S. 233-246 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to explore behavioral processes involved in internet technology acceptance and use with a sample in India, a developing country that can potentially benefit from greater participation in the web economy. Design/methodology/approach - User experience was incorporated into the technology acceptance model (TAM) and the theory of planned behaviour (TPB) to predict intentions to use the internet as well as self-reported usage. Data were collected from 269 college students with a questionnaire methodology. Hierarchical multiple regression analysis was applied to test each theory, as well as user experience, and the variables' interactive effects on the criterion of internet usage intentions. Findings - Both TAM and TPB were supported in their predictions of internet use intentions and usage. Although a main effect for user experience did not emerge, it did significantly interact with components of both theoretical models, suggesting that it has a complex influence on internet user intentions. Research limitations/implications - The self-report criteria are a limitation. Future research should employ more objective measures of internet use. Also, antecedents of internet use might be explored in other developing economies. Practical implications - To encourage internet usage intentions, it appears worthwhile to create in potential users a sense that the technology is useful, easy to use, and that others have expectations regarding its usage. Originality/value - Findings suggest that theories of technology acceptance developed in the Western world may also apply in India.
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    Campus-wide information systems 22 (2005), S. 252-262 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This paper aims to describe the process and the outcome of a situation in which a professor of anatomy and physiology made supplemental use of a course management system (CMS) to assist with the instruction of 242 students. The purpose of this instructor's use of WebCT was to: increase student autonomy and improve access to information; improve student learning and achievement through the expert use of student "Self-Tests", which are an ungraded, interactive tutoring/quizzing feature; create a more active, student-centered learning environment. Design/methodology/approach - Features that were provided in the WebCT site include: student self-tests are ungraded, but act as a basic form of expert system or informative tutor by providing very specific feedback to answers students selected in this multiple choice experience. The feedback to each question was designed by the instructor, who advised students to use the system as a tutor by clicking on a variety of possible answers to gather new information. Comments on answers were designed to demonstrate to the student the "way of thinking" of a professional in the field. Current grade information for individual students. Schedule-related information on labs, due dates, etc. syllabus lecture audio. Findings - Findings suggest that the implementation of the WebCT self-tests contributed to the substantial increase in student test scores. Research limitations/implications - The implications are very exciting and far-reaching in that - through a fairly unobtrusive course re-design - the use of a CMS yielded a measurable improvement in student achievement. Practical implications - The use of these expert-system-like self-tests, gradebooks, and other CMS features has the potential to improve teaching and learning in all manner of courses, including those that are on-ground, blended, and fully online. Originality/value - This paper uses concrete data to demonstrate how a course management system was used to re-design traditional courses and how this re-design resulted in improved student achievement.
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    Campus-wide information systems 22 (2005), S. 275-289 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To expose engineering students to using modern technologies, such as multimedia packages, to learn, visualize and solve engineering problems, such as in mechanics dynamics. Design/methodology/approach - A multimedia problem-solving prototype package is developed to help students solve an engineering problem in a step-by-step approach. A learning architecture model for developing an interactive technology-assisted problem solving (TAPS) package for visualizing engineering concepts has been discussed. Findings - The learning model was found to be easy to follow and use and the engineering package can be designed in an easy and visually appealing format. The TAPS package implemented and described in this paper could support and provide students with a better understanding of the basic concepts in an engineering mechanics dynamics course in particular. Research limitations/implications - The evaluation of the TAPS package materials comprised mainly quantitative methods which provided validation of the package approach for the acquisition of procedural skills and related basic concepts. More work is necessary to employ qualitative approaches for more detailed analysis of usability of particular materials of the TAPS package. Originality/value - The main originality of the paper can be seen from the development of the package that guides the student intelligently to solve the selected engineering problem. In addition, important user tools are also included which the user may need to use if necessary.
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    Campus-wide information systems 22 (2005), S. 290-297 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - Sets out to investigate the use of electronic resources by students and faculty of Ashesi University, Ghana, in order to determine the level of use, the type of information accessed and the effectiveness of the library's communication tools for information research. Design/methodology/approach - A questionnaire-based survey was utilized. It consisted of 16 questions to determine level of use, type of information accessed, assessment of library's communication tools, problems encountered when using electronic resources and ways to improve the provision of electronic information in the community. The questionnaire was distributed to all students, faculty and administrative staff in order to reduce the generalization of the results. The students were made up of four year groups categorized as YearGroupA, YearGroupB, YearGroupC, YearGroupD. The questionnaire was pre-tested on six students from three different year groups and some amendments were made. A total of 169 questionnaires were therefore distributed and 141 completed questionnaires were returned, giving an overall response rate of 83 per cent. Survey responses were coded and input into Excel for analysis. Findings - The study found that general computer usage for information access was high because of the University's state-of-the art IT infrastructure. Usage of some internet resources were also very high, whilst the use of scholarly databases was quite low. The low patronage was attributed to inadequate information about the existence of these library resources. The study recommends, among others, the introduction of information competency across the curriculum and/or the introduction of a one-unit course to be taught at all levels and the provision of more PCs on campus. Originality/value - Would be of value to library administrators considering how to determine level of use, type of information accessed, assessment of library's communication tools, problems encountered when using electronic resources and ways to improve the provision of electronic information.
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    Campus-wide information systems 22 (2005), S. 320-326 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To discuss the considerable impact of video gaming on young players' decision-making and teamworking skills, and the belief that video games provide an invaluable "training camp" for business. Design/methodology/approach - An interview with John Beck, the author of the book Got Game: How a New Generation of Gamers Is Reshaping Business Forever, published by Harvard Business School Press in 2004. Findings - Emphasizes that most businesses are failing to recognize and capitalize on these skills. Predicts the shape and style of leadership in the future and suggests how businesses, and particularly "baby boomer" managers, can best begin to bridge the generation gap to unlock and build on the unprecedented strategic abilities of new, young employees. Originality/value - Offers the view that business and management training should recognize the skills and abilities of the gamer generation.
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    Campus-wide information systems 22 (2005), S. 298-319 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - Aims to examine a negotiation-oriented and partly web-based game "Surfing Global Change" (SGC) invented by the author based on didactics of self-managed learning and successfully implemented in WebCT. Design/methodology/approach - Along three historic generations of web-based teaching (WBT), the key functionalities of any platform (content, discussion and evaluation) are perceived to be utilized in a characteristic way depending on the prevalent didactic concepts. The changing roles of teacher and students are highlighted using the example of SGC Level 3, where students assess one another's competence, each trying to outdo the others in controversial arguments Findings - The outlay of Surfing Global Change aims at accomplishing sustainable results for complex themes. Thus SGC sets out to weigh out competition vs consensus, self-study vs team work, emphasizing one's own standpoint vs readiness to compromise, differentiation into details vs integration into a whole. SGC hence wants to mirror professional realities along five interactive game levels: learn content and pass quizzes; write and reflect a personal standpoint; win with a team in a competitive discussion; negotiate a complex consensus between teams; integrate views when recognizing and analyzing global long-term trends. Research limitations/implications - Some interactive assessment functionalities are still missing in current platforms. Practical implications - In advanced university courses the negotiation game SGC was repeatedly used as a procedural shell for interdisciplinary themes. Originality/value - The paper shows that a "communicative space" is created by utilising mainstream web platform technology, capable of transposing visions of "progressive education". The definition of three generations of WBT allows for a functional differentiation in the styles of using web-based tools.
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    Campus-wide information systems 22 (2005), S. 263-274 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This study seeks to describe the planning and implementation in Finland of a campus-wide management information system using a rigorous planning methodology. Design/methodology/approach - The structure of the management information system is planned on the basis of the management process, where strategic management and the balanced scorecard approach have important roles. Findings - The balanced scorecard approach is useful not only in accomplishing the objectives, measures and targets of the institutional strategy but also in the planning of the management information system. Practical implications - The findings of the study are useful for educational administrators, project managers, software developers and usability specialists. Originality/value - This study contributes to the knowledge and practice of campus-wide information systems applying the balanced scorecard approach as a basis for the management information system to translate the strategy into action.
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    Campus-wide information systems 22 (2005), S. 15-27 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To show how a combination of hard and soft project and change management methodologies guided successful in-house development of a campus-wide information system. Design/methodology/approach - A case study of the methodologies and management structures that guided the development is presented. Findings - Applying a combination of the dynamic systems development method, rapid prototyping, PRINCE 2, Checkland's soft systems methodologies and change management helped to develop a product that met user needs, offered value for money and was delivered on time. Practical implications - The case study shows that the advantages of formal governance brought by PRINCE 2 can be retained in a softer environment where user needs generate work packages and stage gates. Originality/value - There is widespread evidence that more than half of all IT projects fail and that the softer people issues are essential for success. The paper presents an example of fusing softer approaches with formal governance. It should interest programme and project managers, senior sponsors, software developers and usability specialists.
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    Campus-wide information systems 22 (2005), S. 4-14 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to study the impact of a web-based constructivist learning environment, which was developed based on a course given to students in the Faculty of Creative Multimedia (FCM) on student learning. Design/methodology/approach - In this paper, a web-based multimedia-mediated project was developed based on an Internet Applications course where students were taught to use specific web authoring tools to solve a web-related problem. The mode of learning was geared towards a student-centred, constructivist learning perspective where students were active learners, worked in a group environment and constructed knowledge and understanding in their learning process. An online survey was given to the students to assess their reactions towards this learning environment. Findings - The results obtained were positive and satisfactory. In this learning process, students were able to understand the problem, work collaboratively, construct their own solutions, and determine their own learning outcomes. Feedback on the online survey provided further support of the students' positive attitudes towards this learning environment. Research limitations/implications - The implications of this research study are that students found that the web-based learning environment allowed them to be more active participants in their learning process, increasing their critical and creative thinking skills as well as improving their problem-solving skills. They learned "how to learn" and developed several learning skills such as communication, teamwork, collaboration and presentation, as well as achieving ownership of these learning outcomes. The use of multimedia- and web-based tools for their project allowed them to be innovative in their presentations, making the project more fun for them. Practical implications - This research provides educators with an innovative approach to teaching with technology, and students with a more effective learning environment. Originality/value - This paper fulfils Malaysia's MSC initiative to include ICT in the classroom teaching environment and to focus on learner-centred teaching and learning strategies. This constructivist-based learning environment also enabled students to build their problem-solving and collaborative skills as well as their creative and critical thinking abilities in order to meet the rising demands of twenty-first century organisations.
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    Campus-wide information systems 22 (2005), S. 28-42 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This paper reports a study conducted longitudinally to investigate group communication media choice and the use of a web-based learning tool, as well as other types of communication media, such as e-mail, telephone, and face-to-face, for communication and collaboration to complete given tasks. Design/methodology/approach - This study was designed following the case study research methodology and design of Yin. Longitudinal observation was made on groups in their naturalistic research setting. Twenty-three groups of four or five students working on five similar tasks were selected as the unit of analysis. Findings - The findings showed that groups' choice-making process of communication media evolved over a period of time. A pattern of group communication emerged, namely face-to-face, virtual, and mixed (the use of both face-to-face and virtual communication). The three group communication categories were significantly different in performance, with the mixed category performing the highest in terms of grade. Research limitations/implications - The limitations of this study are related to the case study methodology and the subjectivity of some interpretations. Practical implications - The findings should assist in the design of both on-campus and distance learning course modules to facilitate learning through group project or assignment. The findings should also assist the design and implementation of the e-learning systems and tools that are acceptable to users. Originality/value - The study provides insight into how such ICT applications can be made useful and effective, and why, when given the freedom to choose, the use of a web-based tool is the least attempted for communication.
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    Campus-wide information systems 22 (2005), S. 43-50 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To discuss how Hong Kong university libraries can help young professors and PhD students publish their articles in SCI (Science Citation Index) and SSCI (Social Science Citation Index) journals. Design/methodology/approach - With reference to the opinions of experts on how to publish work successfully, this paper provides practical advice for university libraries in Hong Kong. Findings - After collecting the opinions of experts and browsing the web sites of many university libraries throughout the world, suggests that Hong Kong universities can offer a variety of services in supporting research. The university libraries may build up electronic resources to gather more research information and journals information for helping young professors and PhD students publish their works. Practical implications - To provide very useful and practical advice for Hong Kong university libraries when facing the new challenge in support of research. Originality/value - During recent years, the Hong Kong universities have been facing budget cuts from the government, and have been placed under the pressure of transforming into centers of excellence and establishing themselves among the best in the world. This paper offers practical help to Hong Kong university libraries such as how to play an active and important role in providing a greater support service for young professors and PhD students that will help in the development of their academic careers.
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    Campus-wide information systems 22 (2005), S. 56-70 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - Seeks to show that the software development process is based on the premise to provide an enhanced e-learning environment by supporting individual learning styles and preferences through the use of emerging adaptive technologies that also enable performance evaluation in the context of meeting agreed learning outcomes. Design/methodology/approach - The design methodology adopts a case study approach that follows the design and implementation of a learner management system. Findings - Web-based intelligent tutoring systems, aimed at compensating for the absence of a real world tutor have to date mostly concentrated on providing assistance in a particular subject domain and not focused on the problem of utilising content represented as learning objects across multi-subject domains. This paper describes the creation of a non-dictatorial tutoring system that has been developed at NTP Information Solutions Ltd. A visualisation tool has bee4n created called "learning navigator" to help learners to visualise the best path through assignable units extracted from a learning repository. Practical implications - The system is currently able to suggest new paths that take into account learning styles through learner performance, learner previous experience and learning objectives. Future work will include extending this criterion to take into account further individual learning preferences. Originality/value - The sharable content objects (SCOs) approach to the software solution extends the internationally recognised SCORM development standards. As a consequence the paper contributes to international e-learning standards development but also extends current knowledge of the role of adaptive technologies in supporting learning styles and preferences.
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    Campus-wide information systems 22 (2005), S. 71-76 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to present a management tool that helps to achieve the objectives of the plan for info-tech systems and communications of the University of Las Palmas de Gran Canaria for the 2003-2006 period. Design/methodology/approach - The methodology used in this case is nothing if not practical. The chosen tool involved university members who put it into practice and the results were observed. Findings - Finds that a practical instrument, which appeals to the users' real needs, can overcome their objections to change and their apprehension of technological innovation. Research limitations/implications - As in all individual case studies - and this is no exception - the methodology chosen circumscribes to some extent the research and its results, which therefore cannot be automatically applied generally elsewhere. Practical implications - Users' interests are paramount and preparation of the technology involved must be given the utmost attention over a considerable period of time. Originality/value - University members have here a user-friendly means of effecting e-administration simply and easily.
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    Campus-wide information systems 22 (2005), S. 77-87 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To examine whether students have higher retention rates of material when they participate in online quizzes or online alternative student-centered assignments on the material presented in the F2F class. Design/methodology/approach - Reviews the literature; and analyzes data from the implementation of both types of assessment for the online sessions of the course (student-centered and faculty-centered) as correlated with mid-term and final examination scores. Findings - A significant difference was found on both mid-term and final examination scores by participants and non-participants in the assessments. A significant difference was not found in the participation levels in the various assessment types. In addition, a minimal relationship was found between the assessment type and the act of participating in the assessment. The assessment type was not found to have a significant effect, though the participation in the assessment type did have an effect. Research limitations/implications - Only two terms' worth of students, in one course, were examined. The assessments were not analyzed for equivalence in their coverage of the materials. Further research is needed on types of activities and level of participation, types of participation and level of learning, and participation scale grade rather than a yes/no method, are correlated. Practical implications - Provides a very useful source of information, guidance, and support for instructors considering the use of online assessments in their hybrid courses. Originality/value - This paper fulfils an identified need in the usage of alternative assessments and offers practical help to faculty teaching a theatre arts hybrid class.
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    Campus-wide information systems 22 (2005), S. 88-107 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - Investigating the social structure in online courses helps in designing for and facilitating student support and retention. Aims to provide data showing how course design and use of social software technologies provided social and collaborative learning opportunities for online students. Design/methodology/approach - A study of computer-mediated groups that utilized social media technologies and a web-based collaborative model in an online program. Participants were put into groups and observed as they constructed knowledge using both online dialogue (synchronous and asynchronous) and social media technologies as tools to support their learning. Findings - The integration of web-based learning communities and collaborative group assignments into the course design has a positive influence on student retention in online courses. Research limitations/implications - The research was limited to the online student population at Pepperdine University, and did not include data or research from similar online programs at other universities. Future research should include data collected from students outside the USA to find out what role cultural mores, attitudes, and gender play. Practical implications - Provides curriculum design strategies that foster community, utilize social/ participatory media, and support online student learning and retention through effective course design. Originality/value - Current research on distance learning curriculum has focused on the instructor's perspective. It is felt that research from the student's perspective can also yield some valuable insights for online course design.
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    Campus-wide information systems 22 (2005), S. 108-122 
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to present an e-learning content adaptation toolkit - ELCAT - that helps to achieve the objectives of the KTP project No. 3509. Design/methodology/approach - The chosen methodology is absolutely practical. The tool was put into motion and results were observed as university and the collaborating company members started using it and getting results out of it. Findings - The methodology and the practical approach developed in the research facilitate e-learning practices and the developed software enables the utilisation of legacy e-learning material on the internet and world wide web. It also helps to break the resistance to change and the fears stemming from new technologies when a useful tool taught with the idea of what users really need is given to users. Research limitations/implications - As usual in all case studies, the results of this research are limited by the methodology, since results have to be reviewed carefully before applying them to other tools or universities. Practical implications - It is absolutely fundamental to take users' needs into account and implementation of technology tools should be properly planned across time. Originality/value - The paper presents an easy-to-use tool that allows university community members to carry out e-administration processes in a very simple and easy manner.
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    Internet research 15 (2005), S. 421-446 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This study aims to present a new web page recommendation system that can help users to reduce navigational time on the internet. Design/methodology/approach - The proposed design is based on the primacy effect of browsing behavior, that users prefer top ranking items in search results. This approach is intuitive and requires no training data at all. Findings - A user study showed that users are more satisfied with the proposed search methods than with general search engines using hot keywords. Moreover, two performance measures confirmed that the proposed search methods out-perform other metasearch and search engines. Research limitations/implications - The research has limitations and future work is planned along several directions. First, the search methods implemented are primarily based on the keyword match between the contents of web pages and the user query items. Using the semantic web to recommend concepts and items relevant to the user query might be very helpful in finding the exact contents that users want, particularly when the users do not have enough knowledge about the domains in which they are searching. Second, offering a mechanism that groups search results to improve the way search results are segmented and displayed also assists users to locate the contents they need. Finally, more user feedback is needed to fine-tune the search parameters including a and ß to improve the performance. Practical implications - The proposed model can be used to improve the search performance of any search engine. Originality/value - First, compared with the democratic voting procedure used by metasearch engines, search engine vector voting (SVV) enables a specific combination of search parameters, denoted as a and ß, to be applied to a voted search engine, so that users can either narrow or expand their search results to meet their search preferences. Second, unlike page quality analysis, the hyperlink prediction (HLP) determines qualified pages by simply measuring their user behavior function (UBF) values, and thus takes less computing power. Finally, the advantages of HLP over statistical analysis are that it does not need training data, and it can target both multi-site and site-specific analysis.
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    Internet research 15 (2005), S. 498-507 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - This paper aims to show that information and evidence found in the XML-based environment of web services can allow web services providers to gain a sense of the trustworthiness of web services requestors over time. Design/methodology/approach - A literature review on trust in web services environment is provided. Trust management models, and an existing trust specification for web services are discussed. Next, a conceptual framework for web services trust formation is presented. Findings - The paper makes explicit types of information that can be used for trust formation. Web services providers are given the ability to trust requestors autonomously by making use of information that is published through web services standards, defined over and above a web services interface. The approach incorporates elements of social trust as it is concerned with more than cryptographic controls. It has mechanisms that allow a web services provider to manage trust autonomously, enabling different types of trust for different situations. Research limitations/implications - A conceptual framework for trust formation has been defined that identifies a proposal for trust calculation. The paper does not address the implementation of the framework, and calculation of trust over information categories. Practical implications - The paper identifies a practical approach to autonomous web services trust by making use of web services standards such as WS-Policy and WSMetadataExchange. Originality/value - This paper identifies a taxonomy of trust information that can be used to make explicit the requirements for web services trust.
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    Internet research 15 (2005), S. 471-492 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The primary purpose was to learn about different variables of an integrated strategy associated with choosing to supply through business-to-business (B2B) intermediaries and apply the variables to a series of cases. Design/methodology/approach - A literature review served as a basis to develop an integrated model. A combination of primary and secondary research was conducted to apply the concepts of the model to different internet trading exchanges. Findings - Each trade exchange offers a different set of customers and suppliers vying for business opportunities. There are no common platforms for software and hardware. If a small company is interested in trading through an internet exchange, they want to select based on the variables identified that best meet their needs and integrate with their business strategy. Research limitations/implications - The focus was on industrial products and may not be applicable to consumer products. Practical implications - Suppliers must carefully operate in the future by evaluating each customer and determining which trade exchanges will provide them with the greatest benefit at the lowest cost. The infrastructure investment is an unavoidable cost that cannot be forgone unless the supplier wants to discontinue providing to most of its customers. The supplier needs to look at all aspects identified in the integrated business model and the foundation and facilitation for success lie in the information management of the entire entity. Originality/value - This paper takes the existing body of knowledge and applies it to the development of an integrated e-business model for industrial suppliers used to compare different internet trading exchanges.
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    Internet research 15 (2005), S. 508-517 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to provide a framework for enhancing security policy management in the Grid. Design/methodology/approach - The Grid security policy reconciliation problem is presented. A generic view on the security policy notion is adopted and the security policy ontology notion is introduced and used. Findings - In the course of this work it was found that, in order to enhance security policy management in the Grid, Grid entities should have the ability to negotiate their security policies. It was also found that, in order to achieve security policy negotiation, effective security policy semantics manipulation towards security policy reconciliation is needed. Finally, it was established, through the use of an example, that if appropriate means are used for security policy reconciliation then incompatible security policy representations can be transformed into compatible ones. Research limitations/implications - Research limitations stem from the adoption of a generic view on the security policy notion and the selection of identification and authentication security policies as the focal point of the proposed framework. Research implications include the possibility of examining how existing security policy reconciliation models can be incorporated in this generic framework. The possibility of investigating how such a framework can lead to a security policy knowledge management tool for Grid administrators is also demonstrated. Practical implications - Practical implications of this work include the establishment of a common framework for security information exchange between Grid entities. Originality/value - This paper proposes a framework for enhancing security policy management in the Grid. The proposed framework can be used by researchers as a reference and by security experts in order to reduce ambiguity concerning the interpretation of security policies expressed in different forms, by negotiating Grid entities.
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    Internet research 15 (2005), S. 518-526 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To carry out a practical experiment into the feasibility of service orientation to achieve a dynamic, late-binding service architecture. Design/methodology/approach - Literature view to provide a foundation in standards and measure anecdotal opinion regarding service orientation. The review informed an architectural design based on real world requirements from a multinational mobile telecommunications organisation moving toward portal-based services. The architectural implementation took place in a lab-based setting and tested with third-party services that were integrated into the architecture dynamically to test the late bound requirements of the infrastructure. The experimental approach also enabled the testing of the opinions formed regarding service orientation. Findings - The main outcome of the study related to the open, standards-based nature purported to be possible with service orientation. The findings on the study highlighted some major problems in interoperability and operational efficiency of service-oriented technologies when applied to a complex architecture framework. Research limitations/implications - Currently this represents the findings of a single study based on a specific set of requirements. In order to generalise, further study is needed and currently ongoing. Practical implications - The study has high implications for people wishing to approach service orientation as a means to integrate both new and legacy systems. The work raises a lot of questions about the supposed ease of integration. Originality/value - The work contributes to a growing body of work examining and evaluating the usefulness of service orientation.
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    ISSN: 1066-2243
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    Topics: Computer Science
    Notes: Purpose - To examine the influence of environmental factors (environmental uncertainty and trading partners' influence) and organizational factors (CEO/CIO relationship and internet-based IOS maturity) on the internet-based interorganizational systems (IIOS) planning success and whether more leads to superior organizational performance. Design/methodology/approach - Data gathered from 202 IS executives in large Taiwanese organizations were employed to test the relationships between the research model constructs. Moreover, the structural equation modeling technique was used to evaluate the research model. Findings - One of the environmental factors (trading partners' influence) and two organizational factors significantly influence the IIOS planning success. The results also indicate that the success of IIOS planning enables the firm to achieve organizational-level outcomes. Research limitations/implications - Future studies could seek an enhanced understanding of the effects on IIOS planning of the environmental and organizational factors investigated in this study through structured interviews and case studies of IS executives dealing with ongoing or recently completed IIOS planning projects. Practical implications - IIOS planning is an organizational and inter-organizational process. Top management and IS executives considering IIOS involves not only technical innovations, but also considerable environmental and organizational changes. Originality/value - This paper contributes to IIOS planning research by clarifying the effects of both environmental and organizational factors on the success of IIOS planning, and provides a valuable reference for e-business managers and IIOS planners, as well as researchers interested in IIOS planning and management.
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    Internet research 15 (2005), S. 544-556 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To overview and discuss the technical, economical, legal, and social reasons why public key infrastructures (PKIs) have failed so far, summarizing the lessons learned, and giving expectations about the future development of the field. Design/methodology/approach - A detailed analysis of the developments in the PKI field, pointing out the achievements so far and the issues that still remain unsolved. Findings - The possible reasons for the failure of PKI technology. Originality/value - Identifies and analyses the problems of PKIs considering the different perspectives, i.e. not only the technical issues but also other issues like the economical, legal, and social issues that have also influenced the failure of PKIs.
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    Internet research 15 (2005), S. 557-581 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The purpose of this paper is to test the relationship between the use of business to business (B2B) e-commerce enabling technologies and infrastructure, cooperative partnerships between trading partners, firm performance, and a "systems" view of strategy formulation processes. Design/methodology/approach - A structural model has been developed from a survey of Australian companies. This survey covered a broad range of issues relating to the strategic and operational aspects of the use and implementation of B2B e-commerce technologies. Findings - The data indicate that the process by which organisations formulate their strategic logic is an important determinant of both how resources are selected and deployed, and of business performance. At the same time, it is evident that these same resources are not likely to yield significant benefits without such a process, and in fact that their effectiveness is very much a function of the nature of this process. Research limitations/implications - This study has been limited to organizations operating in the Australian fast-moving consumer goods sector. The results therefore need to be read in this context, and it would be useful if these findings could be compared with those from other countries and different industry sectors. Practical implications - A practical implication of this study is that the nature and strength of the influence of this process are situational, in the case of this research due to the extent of implementation across the supply chain, and to the nature of business activity (or in other words - position in the supply chain). Originality/value - The importance of these findings for organisations looking to implement e-commerce related methodologies for the improved management of supply chains is that focusing on developing effective methods for developing strategy can be expected to yield better ultimate performance. This highlights the need to focus on strategy rather than concentrating on the technologies, supporting infrastructures, and trading partner relationships themselves.
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    Topics: Computer Science
    Notes: Purpose - First, to theoretically justify and empirically test the sequence of effects based on the standard learning hierarchy to explain consumers' online buying-related responses. Second, to analyse the moderating role that consumers' internet expertise can play on the formation of both their affective and buying-related responses towards this medium. Design/methodology/approach - This study poses a conceptual model which is tested by means of LISREL. The data used come from a questionnaire applied to American and Spanish internet users. These two countries have been selected taking into account their differences regarding their degree of internet expertise. Findings - The modelling approach appears to be adequate to explain online consumer behaviour. Moreover, different levels of consumers' internet expertise determines, in general, the predominance of the central or the peripheral route within the formation of their affective and behavioural responses to this medium. Research limitations/implications - This study provides a relevant contribution to the field of consumer behaviour on the internet. It presents an extensive literature review; it introduces new concepts and new relations among them; it successfully adapts classic consumer theories, i.e. the CAB paradigm and the Elaboration Likelihood Model - to the electronic market context; and it has a cross-national vision. Practical implications - It shows how any virtual firm which endeavours to understand consumers' shopping behaviour in its web site should consider these general issues in conjunction with the rest of the specific factors and variables related to it. Originality/value - This is one of the first studies which, on the one hand, theoretically integrates in a model the following concepts: beliefs and attitude towards the internet, trust in internet shopping and online shopping, and on the other, demonstrates that the degree of internet expertise plays an essential role in determining how consumers process and form their affective and buying-related responses on the internet.
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    Internet research 15 (2005), S. 378-399 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To propose a model of a privacy-enhanced catalogue search system (PECSS) in an attempt to address privacy threats to consumers, who search for products and services on the world wide web. Design/methodology/approach - The model extends an agent-based architecture for electronic catalogue mediation by supplementing it with a privacy enhancement mechanism. This mechanism introduces fake queries into the original stream of user queries, in an attempt to reduce the similarity between the actual interests of users ("internal user profile") and the interests as observed by potential eavesdroppers on the web ("external user profile"). A prototype was constructed to demonstrate the feasibility and effectiveness of the model. Findings - The evaluation of the model indicates that, by generating five fake queries per each original user query, the user's profile is hidden most effectively from any potential eavesdropper. Future research is needed to identify the optimal glossary of fake queries for various clients. The model also should be tested against various attacks perpetrated against the mixed stream of original and fake queries (i.e. statistical clustering). Research limitations/implications - The model's feasibility was evaluated through a prototype. It was not empirically tested against various statistical methods used by intruders to reveal the original queries. Practical implications - A useful architecture for electronic commerce providers, internet service providers (ISP) and individual clients who are concerned with their privacy and wish to minimize their dependencies on third-party security providers. Originality/value - The contribution of the PECSS model stems from the fact that, as the internet gradually transforms into a non-free service, anonymous browsing cannot be employed any more to protect consumers' privacy, and therefore other approaches should be explored. Moreover, unlike other approaches, our model does not rely on the honesty of any third mediators and proxies that are also exposed to the interests of the client. In addition, the proposed model is scalable as it is installed on the user's computer.
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    Internet research 15 (2005), S. 335-352 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - To use the theory of planned behavior (TPB) as a theoretical framework to explore in depth the range of beliefs held by consumers about internet shopping in general and internet grocery shopping in particular. Design/methodology/approach - Seven focus group interviews, four in the United Kingdom and three in Denmark, were conducted among consumers with different degrees of experience with internet grocery shopping. This diversification of respondents was chosen to capture a broad range of the consumer beliefs that predict intentions to buy groceries online or not. The TPB framework was used to construct the interview guide that was followed in all focus groups. Findings - An unexpected result of the explorative study was that the seven groups consisting of more or less experienced internet shoppers differed only little in their pool of beliefs (outcome and control beliefs). Beliefs about internet grocery shopping, positive as well as negative, were remarkably congruent across groups. In the minds of consumers, internet grocery shopping is an advantage compared with conventional grocery shopping in terms of convenience, product range and price. Disadvantages, which could act as mental barriers, are, for instance, the risk of receiving inferior quality groceries and the loss of the recreational aspect of grocery shopping. Research limitations/implications - An important potential limitation of this research is the choice of focus groups as research methodology, which can prevent the elicitation of certain types of beliefs. If important beliefs concern issues of a more sensitive, personal character they are not likely to be mentioned in a focus group. Another limitation is the explorative nature of the research, which makes it impossible to attach weights to the importance of the elicited beliefs in predicting internet shopping behavior. Practical implications - The findings could be used to direct attention to consumer beliefs about internet grocery shopping which have the potential of acting as barriers to this line of e-commerce. Originality/value - To shed some light on the role of consumers in an underperforming and understudied branch of internet retailing. Barriers in the consumers' minds to shop for groceries online are identified using an established theoretical framework.
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    Internet research 15 (2005), S. 400-420 
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Purpose - The objective of this paper is to investigate the legal and technical reasons why a declaration of will, denoted by a digital signature, can be cancelled and how this cancellation can be technically achieved. Design/methodology/approach - Proposes a technical framework for establishing a signature revocation mechanism based on special data structures, the signature revocation tokens (SRT), and investigates the alternatives for disseminating the signature status information (SSI) to the relying parties. Findings - A relying party has to take into consideration the possible existence of a signature revocation, in order to decide on the validity of a digital signature. A scheme based on a central public repository for the archival and distribution of signature revocation tokens exhibits significant advantages against other alternatives. Originality/value - Identifies various intrinsic problems of the digital signature creation process that raise several questions on whether the signer performs a conscious and wilful act, although he/she is held liable for this action. The law faces the eventual right of the signer to claim a revocation of a previously made declaration of will, especially in cases of an error, fraud or duress.
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    On the horizon 13 (2005), S. 173-181 
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Purpose - To present a model of innovative change in higher education based on research into the factors behind the performance of highly creative historical communities. Design/methodology/approach - The article diagnoses current pressures under which academia is laboring, explains the hothouse effect, and proposes solutions based on the hothouse effect model. Findings - The article proposes restructuring of discipline-based learning, developing new methods of strategic planning, adopting new assumptions about the social role of higher education, exploring modes of perception and cognition that are critical to education, and using digital technology to create learning communities and facilitate accelerated learning models. The model of organizational change emphasizes modest and numerous grass-roots initiatives as the most efficient generator of broad cultural change. Research limitations/implications - The aim is to stimulate pilot initiatives and broad dialog on the issues raised. The research points the way to further work in the dynamics of creativity, the nature of pedagogy, and the future role of the university. Practical implications - Numerous methods are presented for strengthening the relationship of faculty and administration, utilizing technology to create learning communities and transform pedagogy, stimulating faculty collaboration, and planning for the future. Originality/value - This paper provides many fresh and practical ideas useful at an individual, department, or institutional level. The goal is not a specific type of institution or mode of operation. Instead, it the model is flexible and adaptable to creative initiatives of any scope. Ultimately, this article can contribute to revitalizing the ongoing dialog about higher education's future.
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    On the horizon 13 (2005), S. 216-219 
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Purpose - To ascertain how scholarship will be impacted by digital media. Design/methodology/approach - This paper breaks down the vocation of scholarship into subsidiary tasks. It examines how their relative importance has changed in the modern era. Finally, it looks at which tasks will be facilitated or complicated by digital media, particularly by the internet. Findings - The tasks of collecting and storing information have been made far faster and easier by digital media. Other tasks such as sorting, evaluating and assessing the implications of information have, however, become more difficult. In consequence, theory has become far more important. Research limitations/implications - The extrapolations in this paper are about broad trends, which may manifest themselves in a variety of ways. Practical implications - In the future, one can expect scholarship to deal less with uncovering new information. Instead, scholars will have to devote more time and effort to ascertaining why information is important. Scholars will be expected to articulate not only their methods but also their purposes. Originality/value - This paper provides useful information on how scholarship will be impacted by digital media.
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    On the horizon 13 (2005), S. 220-228 
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Purpose - To provide a past, current and future perspective of transnational higher education for academics and managers engaged in this area of education provision, to heighten awareness of the current trends and issues involved. Design/methodology/approach - An Australian/Hong Kong case study and reference to current literature are used to highlight the main issues concerning this rapidly expanding phenomenon in the provision of higher education. Findings - Identifies and discusses the main issues for consideration when planning new transnational activities, including the need for strategic approaches and risk management. Research limitations/implications - The paper focuses on Australia and the Asian region, although material related to the UK and the USA is included in some sections. Whether a country is the provider or the receiver of transnational education, the issues raised will be relevant. Practical implications - This paper provides a very useful source of information for those currently involved in or planning to become involved in a transnational higher education activity. Originality/value - This paper is timely in that it addresses the recent proliferation of transnational higher education activities by considering the past and present, as well as providing discussion of potential future directions.
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    On the horizon 13 (2005), S. 229-240 
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Purpose - The Master of Business Administration (MBA) is becoming increasingly publicly criticised by the likes of Mintzberg and other management writers. Much of their criticism is based on personal experience and opinion rather than any systematic research, and ready-made solutions are proposed as alternatives. This paper (and its counterpart) are the result of a year of research into the future of the MBA. Its purpose is to question whether its current market decline is terminal or if indeed it can be resurrected. Design/methodology/approach - A year-long future study was undertaken at Cranfield School of Management combining a range of traditional research methods and samples including literature review, surveys of alumni, academics and futurists, interviews with recruiters and human resources (HR) managers, a Delphi study with international participants, and interviews and a focus group with business leaders. The results were then analysed and combined to form the pictures developed in this article and its counterpart. Findings - The MBA is positioned here as a qualification that is plagued by market confusion as to what it actually represents and what its value is. A pre-emptive post-mortem is carried out into the future of the MBA and the future senior manager/leader, which highlights the gap between research and practice, league tables, e-learning and attempts at internationalisation as some of the causes of the current malaise. The paper also looks at how some business schools are starting to address these issues in order to maintain the MBA as a valued qualification in the management marketplace. Originality/value - This paper provides a comparison of MBA offerings and potential substitutes. It opens the arena of senior management education for debate by charting the future decline of the MBA, challenging business schools to make changes or witness the death of their cash-cow.
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    On the horizon 13 (2005), S. 241-248 
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Purpose - Building on part 1 of this series, this paper aims to look at alternative ways in which business schools can develop the future managers and leaders needed by organisations. It draws attention to an emerging gap in the marketplace and suggests one possible model for addressing it. Design/methodology/approach - A year-long future study was undertaken at Cranfield School of Management combining a range of traditional research methods and samples including literature review, surveys of alumni, academics and futurists, interviews with recruiters and human resource (HR) managers, a Delphi study with international participants, and interviews and a focus group with business leaders. The results were then analysed and combined to form the pictures developed in this article and its counterpart. Findings - Following on from Part 1, this paper proposes a new "élite" qualification for senior managers and leaders to replace the Master of Business Administration (MBA) in the marketplace. This would allow the MBA to become the graduate conversion course in business necessary as an entry point into management. The Master's in Business Leadership (MBL) focuses on the individual rather than curriculum, and is a personal development journey rather than a functional knowledge-based experience, as there is an assumption that this knowledge base is already there prior to the course being undertaken. This paper concludes with a comparative analysis of the MBA, the MBL and the International Master's in Practising Management which Mintzberg has proferred as his alternative to the MBA. Originality/value - This paper provides a comparison of MBA offerings and potential substitutes. It also suggests a new curriculum for senior management education to prepare people for leadership in the future, while repositioning the MBA as a mass graduate conversion programme. By putting forward one possible way forward in the management education market, this paper hopes to open discussion for further development of the international management education sector.
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    On the horizon 13 (2005), S. 24-30 
    ISSN: 1085-4959
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Education , Economics
    Notes: Purpose - Seeks to outline the impact of the information society on the institutional changes taking place in the public sector. Design/methodology/approach - A veteran of government outlines the impact of the information society on the institutional changes taking place in the public sector. Drawing on his extensive experience and the literature, he provides creative insights into the themes of this special issue. Findings - E-government may prove useful in managing routine tasks, he agrees, but the highly complex, interpersonal nature of government places severe limits on the extent to which public work can be automated. With government outsourcing much of its work to private firms, and corporations required to serve the public interest, there is also a marked overlap of the public versus private domains. The old hierarchies of the past are being fragmented by information systems and the need to involve people in managing complexity, leading to "uncentralized" systems in which initiative and creativity must be exercised at all levels. And the mismatch between geographic boundaries and the criss-crossing nature of real problems creates confusion over how governments should be organized. Originality/value - All of these trends, the author notes, pose paradoxes that mark the distinctive features of government today.
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    Strategy & leadership 33 (2005), S. 4-11 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Highlight the management dilemma disruptive innovation poses and examine what the leading management theorists have to offer as a solution. Design/methodology/approach - The author examines six leading theories of innovation and three alternatives to disruptive innovation. Findings - The leading theories that try to solve the paradox of innovation don't work and the alternatives to disruptive innovation merely delay having to deal with the dilemma. Research limitations/implications - The author reviewed many theoretical approaches to innovation management and selected six for commentary. Practical implications - The author argues that the theorists are looking at innovation in the wrong way. Because innovation is a paradox, the solution lies in rethinking the fundamental assumptions. Originality/value - First article that examines the logic behind the leading disruptive innovation theories and refutes their advice.
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    Strategy & leadership 33 (2005), S. 20-32 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Over the last two years, the authors have studied the growth strategies and the supporting operations of nearly 650 companies around the world. While most have the expectation that innovation will drive corporate fortunes, the research makes it clear that building or restructuring business operations to profitably bring new products and services to market is a top priority only for best performing companies but near the bottom of most companies' priorities. Design/methodology/approach - Explains how top-performing global companies are investing in the product development capabilities, the supply chain process infrastructure, and the sophisticated information systems needed to support and synchronize innovation across the value chain. Findings - Research on a subset of the survey base (the 300+ larger companies and business units with revenues ranging from US$200 million to US$10 billion and higher) shows that those that can synchronize complex global value chains - the complexity masters - are up to 73 percent more profitable than the others. Research limitations/implications - Interviews with senior managers at leading firms and case studies on the complexity masters would be of high value. Practical implications - The authors suggest three steps: create innovation - build an idea-generation machine; exploit innovation where and when it matters; and invest in innovation capabilities for creating and sustaining a profit cycle. The four ingredients that make top-performing companies stand out are visibility, flexibility, collaboration, and technology. Originality/value - Lists the best practices - the strategies and tactics - of the most profitable innovators, the elite "complexity masters."
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    Strategy & leadership 33 (2005), S. 17-23 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This case investigates how a nonprofit can analyze its earned revenue potential. What changes would be required for the organization's current business units to start making a positive financial contribution? What other opportunities to expand its earned-income efforts exist, and how should they be prioritized? What would it take to implement the new ventures, and how could the nonprofit guard against undertaking initiatives that would subtract more from the organization - in dollars and staff time - than they could possibly add? Design/methodology/approach - A team of consultants from Bridgespan worked with VolunteerMatch, the largest web-based volunteer-matching service in the country, to study how to make its earned revenue ventures generate income for the organization and support its mission. Findings - VolunteerMatch's work on earned income helped it to move forward with its financial goals, and also to strengthen its social mission. Research limitations/implications - VolunteerMatch is a small, talent rich nonprofit with a staff that is comfortable innovating internet-based products and services. Expanding the study to include a variety of nonprofits would provide a better indication of the viability of an earned income strategy in this sector. Practical implications - VolunteerMatch now derives 38 percent of its revenue from its earned income activities, decreasing its reliance on contributions. Originality/value - Few detailed studies exist of the development of earned income operations in nonprofits. This one serves as a guide to best practices for organizations considering this strategy.
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    Strategy & leadership 33 (2005), S. 31-38 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - CEOs facing the challenge of stimulating innovation must select one or more champions to entrust with that critical mission. Selecting the right manager who will have the leadership skills, charisma and determination to lead a major innovation initiative is one of the most important decisions a CEO has to make. But innovation comes in many different varieties - new product category, new business model, improved customer solution, improved product, process or service offering. So it's appropriate to also ask, "Is a different leadership profile needed for each particular type of innovation?" And also, "How do we choose the best person to lead a particular innovation effort?" Design/methodology/approach - The question, "What qualities does our innovation initiative leader need?" can be addressed in four steps: define innovation leadership and offer a simple classification of innovation leaders based on the focus of their contribution; suggest a broad typology of innovation that reflects both the strategic objectives pursued and the way innovation occurs; describe a number of broad leadership imperatives implicit in each generic innovation effort; and identify some key leadership skills, qualities and styles required for success in each generic type of innovation effort. Findings - This article defines four generic innovation strategies with distinct leadership imperatives. Each of these four strategies requires a different emphasis by management in at least four areas: enabling process, organizational mechanism, cultural trait and people profile. Research limitations/implications - Based chiefly on the author's lengthy experience. Needs analytic study. Practical implications - Explains why top management plays the vital role of hiring the right people to manage each kind of innovation effort. Shows how to match specific types of innovation projects with executives with specific skill sets. By starting with a classic typology of innovation according to its objectives, scope, intensity and boundaries, it defines four generic innovation strategies with distinct leadership imperatives. Originality/value - Shows why top management must fully understand the importance of matching the skills of innovation leaders with the specific tasks and roles they will face in specific situations. Ultimately, it is up to top management to ascertain that it has the necessary cadre of innovation leaders with profiles matched to the company's innovation efforts.
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    Strategy & leadership 33 (2005), S. 39-45 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Like many other organizations undertaking strategic alliances, Blue Cross and Blue Shield of Florida, Inc. (BCBSF) needed to effectively monitor alliance activities, or track their return on investment in those activities. Design/methodology/approach - This case shows in detail how BCBSF developed a metrics framework, a standard set of value measures, and introduced a new alliance management software platform. By setting up this process, the company's Alliance Management Group helped the organization manage the value generated through its alliance relationships. Findings - Key lessons learned about alliance software: Start simple and be flexible. Try to capture useful data and look for simple ways to aggregate it. Ensure that metrics are used to guide positive change, not to grade performance. Emphasize benefits of the metrics program to alliance managers. Be realistic about frequency of reporting cycles. Make subjective metrics more rigorous by having multiple points of review and require data to support metric conclusions. Research limitations/implications - This is a case study produced by corporate managers of the firm. It has been peer reviewed but has not been subjected to independent audit. Practical implications - Armed with the new analysis techniques and tools, alliance managers and enterprise alliance groups can gauge critical factors in the relationship that might seem too complex or subjective to measure. In the process, they can generate tremendous benefits and enhance corporate value in terms of operations, strategy and financial performance for both their companies and their partners. Originality/value - By setting up an alliance monitoring system with sophisticated metrics, top management can routinely track: How alliances contribute to incremental revenues, enhanced profits, expanded customer base, and increased market penetration. How an alliance relationship is delivering not only financial, but also strategic value. Whether relationships with alliance counterparts are sound and based on a foundation of trust that will enable them to achieve their business objectives.
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    Strategy & leadership 33 (2005), S. 25-33 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This article advocates putting pricing strategy on the CEO's agenda and considers the new concept of pricing execution - the development of pricing strategy and the implementation of the strategy through a combination of leadership, management practice, and software - from the point of view of the senior management team. Design/methodology/approach - New software tools give companies a new way of setting, optimizing, and enforcing pricing changes within the organization. Findings - There has been an explosion of applications in the pricing management space. Pricing execution offers both growing and mature companies a lower-risk approach to revenue, margin, profit, and shareholder-value growth than innovation and acquisitions. Research limitations/implications - A proprietary 2005 Deloitte study of the available applications concludes that no one vendor offers a complete integrated solution. Practical implications - Using software to improve pricing measurement, combined with better pricing execution, can help many organizations generate revenue rapidly. Originality/value - CEOs and other leaders can use the article to educate the senior management team on the opportunity that pricing management represents.
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    Strategy & leadership 33 (2005), S. 21-24 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To show how managing the right-of-way asset, a lesson the railroads didn't learn when they gave or bartered it away in the nineteenth century, will be a key to business success in the future. Design/methodology/approach - Businesses large and small, dot.com and brick and mortar, spend years establishing a network of customers, suppliers, creditors, investors, employees, and stakeholders that is, in effect, a right-of-way. Unfortunately, few have understood how to capitalize on their right-of-way, thus leveraging one of the most currently underutilized assets in the economy. Findings - Learn to imagine the effect of disruptive innovation on an established right-of-way and how to discern what capabilities will be needed to take advantage of such potential opportunities. Having invested in building a business or a professional practice or an organization or a network, you have developed associated strategic assets that you need to leverage adequately to provide additional returns. Research limitations/implications - This conceptual paper provides historical research only. Practical implications - Focusing on right-of-way enables companies to see and benefit from the potential customer instead of just the "best" customers. This amounts to a key recognition - that managing access to the customers equals managing the right-of-way, one of the most valuable assets a business can have in a time of growing competition. Originality/value - To understand its true value and possibilities you must first escape the mental trap of limiting your asset management to just the business you think you're in. Then a strategy based on creative leveraging is not only possible, it is desirable.
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    Strategy & leadership 33 (2005), S. 34-38 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - A High Level Expert Group (HLEG) was set up to consider the topic of converging technologies and to propose to the European Union how to approach it. But the group soon developed communications problems. A few members of the group proposed using scenario methodology to develop a common language. Design/methodology/approach - The HLEG decided that creating four scenarios for Europe in 2020 would provide an explicit framework for discussing the contribution of converging technologies to society and the economy, and thus would ameliorate the communications problems that plagued the group. Findings - Using scenarios to create alternative worlds allowed different views of desirable and acceptable futures to be set in context. The net result was a useful report presented to the European Commission. Research limitations - This case study reports on four scenarios for Converging Technologies for the European Knowledge Society (CTEKs) in the year 2020. Practical implications - Managers of diverse groups could use the same techniques to promote effective communication. Originality/value - Managing diverse groups - such as networked communities - is becoming an important management skill and so is using scenarios to facilitate communication and learning among them.
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    Strategy & leadership 33 (2005), S. 48-49 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Most companies focus on using outsourcing to achieve cost cutting. This article urges them instead to consider outsorcings potential for capability enhancement. Design/methodology/approach - Reports on a handful of companies that place outsourcing - onshore or off - in a strategic context. Findings - Leading companies start by analyzing not just where they can outsource to lower costs and improve quality, but which capabilities are vital to their core business. Research limitations/implications - A recent Bain survey of large and medium-sized companies reports that only 10 percent are highly satisfied with the costs they're saving, and a mere 6 percent are "highly satisfied" with offshore outsourcing overall. Practical implications - Outsourcing has become so sophisticated that even functions like engineering, R&D, manufacturing, and marketing can be moved outside. Originality/value - The authors show that it's no longer a company's ownership of capabilities that matters, but rather its ability to control and make the most of critical capabilities. In other words, capability sourcing has become strategic.
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    Strategy & leadership 33 (2005), S. 39-47 
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To produce rapid innovation, Japanese companies have learned to manage strategic communities for new product development. These communities require the merging and integration of different technologies and the coordination of relationships among all levels of management, alliance partners, and customers. Design/methodology/approach - Through case studies of two Japanese companies, the author examines the successful new product development process practised by these strategic communities and their networks. Findings - As the cases reveal, strategic teams at each company - consisting mainly of cross-functional middle managers from a number of business divisions - formed strategic communities inside and outside the companies that included customers, and then formed networks that transcended the strategic communities' boundaries. In record time, strategic community leaders enabled companies to build new business models aimed at customers and then achieve successful new product development. Research limitations/implications - Two case studies are reported on. The author was directly involved in one of them. Practical implications - As this research indicates, to successfully innovate, companies may need to form strategic communities that are not tied to existing organizational structures or cultures. Superior core technology in the leading-edge high-tech fields of IT and e-commerce continues to spread throughout the world and undergo dramatic changes. Innovative companies that need to establish competitive advantage in the network economy must not try to retain full control over innovative processes under the conditions of conventional hierarchical mechanisms and closed autonomous systems. In other words, companies will from now on probably increasingly require a management that can use networked strategic communities to synthesize superior knowledge that is open and spread out both inside and outside the organization, including customers. Originality/value - Companies will from now on probably increasingly require a management that can use networked strategic communities to synthesize superior knowledge that is open and spread out both inside and outside the organization, including customers.
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    Qualitative market research 8 (2005), S. 430-439 
    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To define erotic retailing in the context of shops selling sexually arousing products to women, and the ethical implications of High Street "porno-chic". Its purpose is to assess the moral implications of access to sexual imagery and products in the High Street and examines the boundaries of its acceptability in society. Design/methodology/approach - The approach is inter-disciplinary, with two objectives; firstly to demonstrate the value of archived source materials to explore and structure the research problem in depth and secondly to turn directly to a primary philosophical source, to provide a new ethical approach to the research problem. Findings - The findings demonstrate a typology of erotic retailing, the interrelatedness of the commercial opportunity with social and cultural developments in the late twentieth century and propose a philosophical answer to the ethics of erotic retailing. Research limitations/implications - It is concerned with the development of new theoretical frameworks through the use of complementary research methods. Practical implications - Its practical implications concern the future opportunities for a rapidly expanding field of commercial activity and a solution to the ethical problem of "selling sex". Originality/value - It engages with an emerging area of retailing, exploring and defining an emerging problem concerning the marketing and selling of erotic products and the ethical evaluation of the problem using a philosophical analysis.
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    Qualitative market research 8 (2005), S. 61-76 
    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Companies operating on the internet need appropriate metrics to make strategic marketing decisions. This paper applies established qualitative research methods to the online environment to evaluate how web managers generate and incorporate web metrics to inform strategic marketing decisions. Design/methodology/approach - Initial theories were developed using a comprehensive literature review as well as exploratory interviews with New Zealand companies. Applying a mixed methodology, the exploratory research used interviews to assess current practice within the industry, refine the research questions and set up the research design. An in-depth case study in the USA evaluated best practices and highlighted issues that affect the use of web metrics. The main data collection utilized case studies to generate the in-depth information necessary for theory building. Findings - The exploratory results showed that companies currently measure web site performance and consumer behaviour online but are still uncertain how best to use those metrics to inform strategic marketing decisions. The in-depth case study showed how web metrics can be used when sufficient resources are available and measuring performance is a priority. Owing to the initially recognized low level of web metrics use, the main research was expanded purposively to selected participants who make greater use of web metrics. Originality/value - This paper applies traditional qualitative research methods to the online environment. Analysis of the case studies and continued research will address the research gap and provide recommendations to web managers as well as attempt to illustrate best practices, solutions to issues and industry benchmarks.
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    Qualitative market research 8 (2005), S. 9-38 
    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To provide guidance for the formalised analysis of qualitative data and observations, to raise awareness about systematic analysis and illustrate promising avenues for the application of qualitative methodologies in international marketing research. Design/methodology/approach - Conceptually, the nature of qualitative research, globalisation and its implications for the research landscape, text-data as a source for international research and equivalence issues in international qualitative research are discussed. The methodology section applies these concepts and analysis challenges to a real-world example using N*Vivo software. Findings - A 14-step analytic design is developed, introducing procedures of data analysis and interpretation which help to formalise qualitative research of textual data. Research limitations/implications - The use of software programs (e.g. N*Vivo) helps to substantiate the analysis and interpretation process of textual data. Practical implications - Step-by-step guidance on performing qualitative analysis of textual data and documenting findings. Originality/value - The paper is valuable for researchers and practitioners looking for guidance in analysing and interpreting textual data from interviews. Specific support is given for N*Vivo software and its application.
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    Qualitative market research 8 (2005), S. 39-60 
    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This article introduces a method for assessing network dynamics over time. It integrates a qualitative approach to data collection with a bifocal approach to data analysis, i.e. where data are interpreted with two lenses: qualitative and quantitative. Design/methodology/approach - The dynamics of an entrepreneurial firm's network are analyzed by combining: content and event analysis of case data and network maps with the use of UCINET 6, a software package developed for social network analysis. Findings - In illustrating the bifocal approach, steps related to data collection, preparation and analysis are discussed. The findings show how the bifocal approach captures change in both a network's structure and its interactions, through a firm's life-stages. Research limitations/implications - The primary limitation of the approach is that reliance on UCINET 6 statistics oversimplifies network analysis. Thus, optimal use of the approach is best achieved when the structural patterns generated by UCINET 6 are balanced by qualitative analysis of the interactional dimensions of the network on a longitudinal basis. Future research opportunities include cross-network analysis and examination of the networks of lead entrepreneurs in comparison with one another, over time. Practical implications - The bifocal approach allows examination of network power shifts and identification of opportunities for strategic action and relationship management. Originality/value - This article shows that the application of the bifocal approach facilitates a more meaningful analysis of networks than does a purely qualitative approach. It allows for time-based examination of whole systems of organizations and scrutiny of dimensions pertaining to both network structure and the interactions and relationships between individual actors.
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    Team performance management 11 (2005), S. 251-262 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To explore the relationships between emotions and overall team processes and task performance. Design/methodology/approach - The work begins with a literature review of the major studies performed on emotions and their affects on teams. This study then specifically surveys a group of information technology student teams at various stages of a term-long project to determine their level of feelings in 15 separate emotions at each stage. Also measured are effects of emotions on attitudes towards team processes. Regression analysis was used to measure the significance of several hypotheses. Findings - Overall findings specifically measured the five hypotheses. It was found that team emotions at the start of the project are more positive than negative. Negative emotions grow more than positive over the life of the project. Emotions show increased intensity over the life of the project. Initial emotions did not significantly affect overall team processes. Final emotions somewhat affected overall team processes. Research limitations/applications - The small sample size does limit generalizations but the work can serve as a framework for more extensive and industry situated studies. Practical implications - The work suggests issues related to the impact and evolution of emotions on team projects. Practitioners can begin to focus on efforts that can improve emotions and potentially overall team success. Originality/value - There is little work done on the evolution of emotions and their effects on team processes. The paper begins the dialogue on an important aspect of team dynamics.
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    Team performance management 11 (2005), S. 302-315 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Functional diversity research has resulted in equivocal findings for group performance suggesting the need for theoretical clarification. A review of previous functional diversity research indicates that high quality productive relationships are a key determinant in the performance of cognitively diverse groups. A theoretical framework is provided that demonstrates that assets embedded in the social structure of group member relationships impact group performance. The primary goal of this paper is to consider the concept of social capital at the group level and explain its role in mentoring the relationship between functional diversity and group performance Design/methodology/approach - These concepts are supported by prior studies and theoretical development rather than empirical evidence. Findings - Social capital is introduced as a moderator in the group performance model improving the group processes of communication, social integration, and coordination. Enhanced group processes in turn lead to elevated group performance. It is argued that social capital offers promise for understanding and improving the performance of functionally diverse groups. Originality/value - This paper offers a bridge between the diversity-group performance relationship. This bridge, social capital, offers a new and exciting means of further examining these key relationships.
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    Qualitative market research 8 (2005), S. 97-112 
    ISSN: 1352-2752
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The purpose of this paper is to propose a systematic and rigorous process of data collection and fieldwork in qualitative research using four empirical studies of customer interactions in new product development (NPD) as examples. The intention is to dispel a misconception that the qualitative research lacks objectivity and methodological robustness. Design/methodology/approach - To collect data for all the four studies a preliminary process of conducting fieldwork was first developed from the extant literature. This preliminary framework was applied in the first study and subsequently revised twice in the second and third study by incorporating necessary changes and additions. Finally, the framework was tested and further refined in the fourth study. Findings - The findings from these four empirical qualitative studies have demonstrated that a theory generating idiographic research such as field interviews could be carried out systematically. These findings also provide a basis for proposing a structured framework for data collection. Research limitations/implications - The paper is based only on business-to-business NPD. Therefore, to increase the applicability of the results more studies are needed in other business and marketing fields. Practical implications - The results offer an in-depth look at specific research activities that can be carried out for efficient idea generation work and the overall NPD efforts. Originality/value - The framework reported in this paper allows for an iterative data collection process from multiple respondents and from multiple sources. This method of data collection is a key issue because product managers tend to interact with the customers and other partners repeatedly and throughout the NPD process. Thus the product managers would find this framework useful for research involving NPD and customer interactions.
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    Team performance management 11 (2005), S. 316-326 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The purpose of this article is to discuss the implications of three lessons that leaders can learn from Canada geese to leadership and teamwork in organizations. Design/methodology/approach - Migratory behavior of Canada geese is compared to widespread behavior among leaders and teams in organizations. Findings - The first lesson is: work as a team: Canada Geese migrate long distances flying in V-formation. This formation results in lesser wind resistance, which allows the whole flock to add around 70 percent greater flying range than if each bird flew alone. Geese find out quickly that it pays handsomely to be team players. Second, wise leadership: when the leader at the apex of the V gets tired, it is relieved by another goose. Leaders rotate, empower, delegate, and even step down when it's in the best interest of the team. How often do we see this taking place among organizational leaders? Wise leaders ensure that their followers are well trained and developed in order to achieve true empowerment and smooth succession processes. Third, humane behavior: if a goose drops to the ground when it gets hurt or sick, two of its colleagues go down with it to take care of it until it either gets healthier or dies. In this fast-paced and competitive age, we seldom see managers going out of their way to help colleagues who are in trouble. In organizations, morale, productivity, and loyalty increase when employees are treated humanely. Originality/value - This paper discusses ways that leaders, teams, and organizations can improve performance by applying three lessons learned from Canada geese.
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  • 83
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    Team performance management 11 (2005), S. 12-26 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The purpose of this article is to see how women who run their own businesses create and hold together teams within their companies. Design/methodology/approach - A case study was conducted and interviews were carried out with four female owners of small-businesses. Interviews were also conducted with their employees and their customers. The field research resulted in a categorization of the four businesses we studied. Findings - Only one of the companies succeeded in creating a genuine team, the category that we call the "friends". It took them a long time to achieve, which is rarely mentioned in literature on this topic. Creating mutual concepts is a complicated process. The other categories are called "circle of acquaintances", the "family" and the "colleagues". The circle of acquaintances had not succeeded in creating a team amid the turbulence they work within, while the family is not prepared to take the time that is needed to create a team. A process has been started for the staff in the colleagues category aimed at creating a team once they have understood the importance of good internal relations. Practical implications - In practice it takes time to build team-based working methods in small businesses. Employees require training but many small business owners don't think they have time for it. Originality/value - The more collective methods that characterize the friends category are not normally the subject of research into small businesses where focus is usually on the owner of the company. The working methods at this company were more collective than usual and this is not commonly seen in research into this area.
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  • 84
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    Team performance management 11 (2005), S. 40-50 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This article aims to examine considerations and strategies for improving team performance in decision-making by teaching teams to use collaborative modeling based on team mental models. Design/methodology/approach - The article describes the nature of shared mental models and collaborative modeling, the potential effects of collaborative modeling on team performance, and a perspective on communication imperatives that facilitate collaborative modeling. The articles builds upon this information to suggest five imperatives for teams to help them develop collaborative modeling skills Findings - The article offers strategies in the form of five imperatives for teams to observe in order to build skills in collaborative modeling and improve team performance by improving team members' ability to effect collaborative modeling to accomplish team tasks and goals. Originality/value - Research over the years in mental modeling and communication has created a powerful argument that effective communication and shared mental models improves team performance. However there is little about application of this concept in the literature. The next step for researchers is to develop application models for collaborative modeling and test those models through empirical research. This paper offers an application model based on imperatives to be observed by decision-making teams in order to facilitate the creation of shared mental models of team tasks and processes.
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  • 85
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    Team performance management 11 (2005), S. 27-39 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This research aims to identify various organizational-level factors influencing support for cross-functional new product development (NPD) teams. Design/methodology/approach - A total of 2,500 questionnaires where mailed in 2003 to managers of product development from Canadian and US manufacturing organizations operating in the machinery, computer, electronic product, electrical equipment, and transportation equipment manufacturing industrial sectors. A total of 269 usable questionnaires were returned for a response rate of 11.1 percent. Findings - Results of performing regression analysis indicate that the quality of communication between the functional disciplines involved in NPD activities, perceived risks and complexity of using cross-functional NPD teams, and the complexity of the organization's NPD activities all influence organizational support for cross-functional NPD teams. Based on the qualitative data, additional reasons why cross-functional NPD teams may not be supported in organizations are identified and discussed. Research limitations/implications - The major limitation of this study is that the respondents are NPD managers. These managers commented on the extent that support for cross-functional NPD teams exists at the team, departmental, and senior management levels. Future research should focus on gauging organizational support for cross-functional NPD teams by directly surveying team members, functional managers, and senior managers. Practical implications - This study identifies various organizational-level factors influencing support for cross-functional NPD teams. Originality/value - This research is of value to managers using or implementing cross-functional teams, as it indicates potential organizational-level factors that may facilitate or hamper the usage of such teams. To researchers, it provides a starting point in studying the determinants of support for cross-functional NPD teams, and cross-functional teams in general.
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  • 86
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    Team performance management 11 (2005), S. 51-62 
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To provide an alternative paradigm to traditional group development research in understanding how group performance is constructed through conversation by its members. Design/methodology/approach - In this qualitative field study, empirical data was collected on the performing stage of two work groups. Searle's speech act categories were used to analyze the conversation of group members. Using grounded theory a model is inductively constructed by examining the individual communication pieces (i.e. speech acts) and putting those pieces back together into a coherent frame. Findings - This study proposes that during the performing stage of work group talk, a unique type of describable verbal behavior, termed concrescent conversation, is present which enables group member's ability to "contribute to task success" - being a more productive group. Practical implications - How productive groups are is a highly relevant issue to managers in complex organizations. In the new workplace, groups are the primary work unit used to achieve business goals. Understanding how groups develop and how to improve their performance is of primary interest to managers and leaders of successful organizations. Originality/value - What is required to make groups productive? Taking a social constructionist's perspective to this question means acknowledging the social constructionist's view that conversation helps produce reality and that group productivity is a communication-driven phenomenon. The study explores conversation's role in one phase of Tuckman's group development model - the performing stage. The goal is to extend the understanding of group performance and to be better able to create and sustain productive groups
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  • 87
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    Business process management journal 11 (2005), S. 47-62 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The main purpose of the study was to assess students' perceptions of cognitive, affective, and interactive benefits in a business process re-engineering (BPR) course using five adopted teaching tools: role-playing, case studies, group assignments, electronic collaboration, and invited lecture. Design/methodology/approach - A list of 18 closed-ended questions and one open-ended question was distributed to a sample of 46 undergraduate students at the University of Bahrain's College of Business Administration who participated in the study. Findings - Descriptive statistics (mean scores) revealed that role-playing was the most useful technique in the improvement of students' cognitive, affective, and interactive skills, followed by group assignments, case method, invited lecture, and electronic collaboration respectively (except for the improvement of cognitive skills where the invited lecture prevailed over the case method). ANOVA results revealed that there were no significant differences in perceptions of cognitive benefits between most teaching tools. The only significant variations detected were between the web-based tool on the one side and the rest of tools on the other. Significant differences were also found in perceptions of affective and interactive benefits for almost all teaching tools. Originality/value - The best practices resulting from the adopted teaching process are expected to form a blueprint for benchmarking design of a BPR course or a course in other business subject areas.
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  • 88
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    Business process management journal 11 (2005), S. 37-46 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - There appears to be an ever-insatiable demand from markets for organisations to improve their products and services. To meet this, there is a need to provide business process improvement (BPI) methodologies that are holistic, structured and procedural. Therefore, this paper describes research that has formed and tested a generic and practical methodology termed model-based and integrated process improvement (MIPI) to support the implementation of BPI; and to validate its effectiveness in organisations. This methodology has been created as an aid for practitioners within organisations. Design/methodology/approach - The research objectives were achieved by: reviewing and analysing current methodologies, and selecting a few frameworks against key performance indicators. Using a refined Delphi approach and semi-structured interview with the "experts" in the field. Intervention, case study and process research approach to evaluating a methodology. Findings - The BPI methodology was successfully formed and applied by the researcher and directly by the companies involved against the criteria of feasibility, usability and usefulness. Research limitations/implications - The paper has demonstrated a new knowledge on how to systematically assess a BPI methodology in practice. Practical implications - Model-based and integrated process improvement methodology (MIPI) methodology offers the practitioner (experienced and novice) a set of step-by-step aids necessary to make informed, consistent and efficient changes to business processes. Originality/value - The novelty of this research work is the creation of a holistic workbook-based methodology with relevant tools and techniques. It extends the capabilities of existing methodologies.
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  • 89
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    Business process management journal 11 (2005), S. 63-74 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This article offers an approach to building a high-level business process view of the enterprise, based on cognitive mapping techniques and the principles of modularity. Design/methodology/approach - A case study illustrates how these maps can be used in action learning and executive leadership development programs as a means of aligning enterprise leadership by implementing a cross-functional process view from the top down. Findings - This enterprise map shows both the customers' and the business's processes and their interrelationships, which helps align business strategy to process strategy, design and ownership. Research limitations/implications - The authors suggest that future case analysis research be conducted in other private sector industries using the same model. Practical implications - Building the business process view is a critical first step in business process orientation, an organizational philosophy closely linked to "systems thinking". It can link business strategy and customer needs to all the aspects of process design and management in a very powerful and visual way. This is the foundation for the success of corporations tomorrow by providing a clear view of the interrelationships inside and outside the company and by establishing a common language for change management. Originality/value - This paper offers a unique approach for using cognitive mapping techniques and the principles of modularity to help align business strategy to process strategy, design and ownership.
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  • 90
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    Business process management journal 11 (2005), S. 75-86 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To determine what criteria are used in enterprise resource planning (ERP) selection process and what criteria are the most important for firms. Design/methodology/approach - Through an extensive literature review, 15 selection criteria for the ERP selection process were identified and two were added after initial interviews. A questionnaire including these criteria was formed to secure data from companies. A single informant method was used for each company. To measure the importance of various critical factors a five-point Likert scale was used in the questionnaire. Findings - Fit with parent/allied organisation systems is identified as the most important selection criterion. Cross-module integration, compatibility between other systems, and references of the vendor are identified important factors respectively. Statistically significant differences were also determined between companies using MRP/MRPII versus those using own or no program for "better fit with organisational structure" and "fit with parent/allied organisational systems" criteria. Research limitations/implications - The effect of each selection criterion on ERP implementations failure rates is still to be investigated. Practical implications - Useful information about selection criteria on ERP systems for both vendors and firms planning to use these systems. Originality/value - Two new selection criteria were proposed for the ERP system selection process and some important differences between the criteria used by firms from developed countries and developing countries are determined.
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  • 91
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    Business process management journal 11 (2005), S. 158-170 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - As the number of organizations that have implemented enterprise resourceplanning (ERP) systems unsuccessfully increase, it is necessary to establish the impediments in ERP implementations and the extent to which these impact the success of ERP projects. This study aims to identify the critical impediments that large organizations face in the implementation of ERP systems, and the impact of these impediments on overall success of ERP projects by a survey of Fortune 500 organizations. Design/methodology/approach - A survey was prepared based on 47 impediments identified from previous ERP implementation studies. Findings - This study finds that most of critical impediments are from functional coordination problems related to inadequate support from functional units and coordination among functional units, the project management related to business process change, and change management related to resistance of users. In this study, impediments are categorized based on project phases, and differences in the impediments the organizations faced between less successful and more successful organizations are found. Originality/value - This research provides significant implications for industry managers engaged in large-scale enterprise system implementations. Our survey results suggest that understanding new requirements for ERP implementation such as functional coordination is more critical issues than understanding technical features of ERP system.
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  • 92
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    Business process management journal 11 (2005), S. 198-212 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Globalization and digitalization have led to the need for a different view of international business. Computer technology, especially in the form of enterprise systems, presents the opportunity to apply best (or at least better) practices. Twentieth century enterprise systems were focused on internal optimization. Twenty-first century enterprise systems need to be much more open, and to focus on the demand chain, driven by serving customers better. To better fulfill this need, this paper aims to present a method for evaluation of business process alternatives focusing on demand chain needs. Design/methodology/approach - A method integrating decision making and system approach principles is presented that includes use of soft systems approaches to identify goals and interrelationships among system parts, generation of alternatives, analysis of alternative performance on goals, refining alternatives to better satisfy goals, and multiple criteria selection analysis to recommend choice. Findings - The method is demonstrated on a small business process design. This process can allow broader consideration of organizational goals and focus on customer demands. Originality/value - The paper demonstrates how such a method might work to better support the design of enterprise systems in this dynamic new environment.
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  • 93
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    Business process management journal 11 (2005), S. 316-348 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - In this paper we present a roadmap for the elicitation of business rules based on different stakeholders' perspectives, in order to facilitate the processes of structuring, organizing and expressing business tactic and policy in a way that it is close to the business milieu and stakeholders' viewpoints. Design/methodology/approach - This paper has derived from a combined research practice. Initially, the development of a roadmap for understanding different stakeholders' perspectives and for identifying their views on business tactics and policies was based on well-grounded work on enterprise goal modelling, combined with a theoretical study of business rule - related concepts. The outcome of this work was tested against a real business case dealing with the development of an electronic procurement system in the pre-fabricated construction sector. Findings - As a conclusion, the paper put forward a comprehensive methodological framework for dealing with rule-intensive projects. The proposed roadmap can help IT practitioners in collecting and organizing business rule statements that apply within a particular organization, either towards the implementation of change on a business level, or in the context of specifying the (existing or future) functionality of supporting information systems (IS). Research limitations/implications - The rule roadmap presented here has been coupled with a modelling approach for expressing rules in a structured, consistent manner and for organizing them in a rule repository. Future work includes the extension of this approach to cover design and implementation as part of rule-centric information systems engineering. Practical implications - Therefore, the overall contribution of this work relates to the provision of guidance for identifying business policy and tactics at an intentional level (through the investigation of the rationale behind them) and for transforming relevant models to the operational level, where business rules are linked to business processes, information and systems. Originality/value - Although the business rule concept has been examined from different points of view over the past years, the paper attempts to bridge the gap between approaches that see rules as extensions of business goals, other approaches that consider rules as limitations on the way business activities are performed, and finally, approaches according to which rules constrain the creation, modification and deletion of information entities.
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    Business process management journal 11 (2005), S. 650-662 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re-engineering. Two problems arise in connection to using best practices: how to find a best practice that suits particular purposes, and how to ensure that the process from the best practice has the same nature as the process under re-engineering. The purpose of this paper is to address these issues. Design/methodology/approach - The paper suggests using business process patterns, i.e. relatively high level business process models, for making near formal comparison of business processes. The paper analyzes widespread modeling techniques to find out which of them suits the task of building patterns for comparison. Based on this analysis, the state-flow modeling technique is chosen and first steps towards formal definition of business process patterns based on this technique are suggested. Findings - A pattern is defined based on the notions of state space, goal, as a surface in the state space, and valid movements towards the goal. A thinkable procedure of constructing patterns is demonstrated on two real-life examples. A hypothetical procedure for comparing process is suggested but it still needs to be verified in practice. Originality/value - The originality of the paper is the way the patterns are formulated and the underlying model, the state-flow view of processes, upon which the patterns are founded.
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    Business process management journal 11 (2005), S. 663-679 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The paper aims at providing a conceptual framework based on clearly defined concepts and notions, which integrates goals into process modeling and specifically distinguishes goals from soft-goals or business measures. The application of this framework facilitates a systematic use of soft-goals in process design. Design/methodology/approach - The framework is developed on the basis of Bunge's well-established ontology. It is applied to processes taken from the SCOR supply chain reference model for demonstration and evaluation. Findings - Applying the framework to the SCOR processes resulted in a set of focused relations between soft-goals and processes, as opposed to the ones suggested originally in the SCOR model. This demonstrates the usefulness of the framework in process design. Research limitations/implications - The approach presented in the paper is still rather a theoretical framework than a fully validated procedure. It should be tested on larger-scale cases in more practical settings and evaluated accordingly. Practical implications - Applying the clearly defined concepts of the framework and the suggested analysis procedure is expected to lead to focused and applicable measures tied to business process during process design, and provide a basis for process measurement requirements to be supported by an information system. Originality/value - The contribution of the paper is both theoretical and practical. It provides clear-cut ontology-based definitions to concepts which so far have been assigned fuzzy and ambiguous meaning and uses these definitions for systematically tying business measures to business processes.
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    Business process management journal 11 (2005), S. 709-723 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The purpose of this paper is to address two questions: what is the difference between relationship processes and purely product-oriented processes? And to answer this question we should bear in mind what we mean by relationship, and why a customer is willing to establish and maintain a relationship at all. Design/methodology/approach - An empirical analysis subjected the motives of customers and factors for the establishment and expansion of customers' relationships. In this context the relationship motives and factors can act as base to derive strategic goals of CRM and relationship processes in a further step. Findings - Based on strategic relationship goals the paper will give answers to a systematic identification and engineering of relationship activities and processes. Thereby relationship-oriented activities complement present product-oriented processes. In contrast to this we derive purely relationship-oriented processes as well, such as the customer recovery process. Such processes do not target product sales any more than rather the sustainability of relationship (in particular to valuable customers). Originality/value - The benefit of the paper is an integrated and goal-oriented derivation and design of relationship processes and activities. An example in financial services illustrates the approach and shows its application in parts.
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    Business process management journal 11 (2005), S. 488-500 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This paper investigates the potential of dynamic process modelling as an approach for addressing the problem of information systems (ISs) evaluation in the context of organisational change. Design/methodology/approach - A real-life case study is discussed, showing how dynamic simulation models that incorporate the effects of a proposed IS on existing business processes can help analysts and decision makers arrive at more informed choices for system design and evaluation. Findings - Based on the case findings, we postulate that the design and implementation of organisational systems could be augmented by the development of dynamic process models depicting business operations before and after the introduction of an IS, and the subsequent experimentation with such models to achieve maximum fit between organisational needs and system capabilities. Research limitations/implications - The study findings imply that dynamic process modelling may be of help in the endeavour of developing ISs that are aligned with the overall business strategy and objectives. Originality/value - Shows how dynamic simulation models that incorporate the effects of a proposed IS on existing business processes can help analysts and decision makers arrive at more informed choices for system design and evaluation.
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    Business process management journal 11 (2005), S. 532-558 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - The goal is to examine the relationship between business process improvement initiatives (BPII), information systems (ISs) integration, and customer focus. Design/methodology/approach - The data for the study were collected at the divisional levels from a list of "Fortune 500" firms. A total of 1,100 questionnaires were mailed to divisional managers and 115 responses were used for the data analysis. Findings - The results of this study support the hypotheses that BPII directly affects customer responsiveness and product/service innovation. In addition, data integration and communication networks flexibility are found to significantly affect customer responsiveness and product/service innovation. Communication networks connectivity did not have any significant effect on customer responsiveness and product/service innovation, respectively. Data integration, intrafirm networks connectivity and networks flexibility are found to significantly mediate the relationship between BPII and customer responsiveness and BPII and product/service development, respectively. Interfirm networks connectivity was not found to significantly mediate the relationship between BPII and customer responsiveness and BPII and product/service development, respectively. Research limitations/implications - The sample consists of divisions of Fortune 500 firms. Second, the study is cross-sectional; therefore, it lacks the predictive power to find the long-term effects of BPII and IS integration on customer focus. A longitudinal study can be a future research endeavor to validate the results of the study. Originality/value - To business managers, the study clarifies the role of IS integration in customer focus.
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    Business process management journal 11 (2005), S. 559-572 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - This paper presents an analysis of the impact of electronic commerce on firms in the telecommunications equipment industry. Design/methodology/approach - Using the OECD's value chain methodology, electronic commerce initiatives identified in the optical connectivity value chain were analyzed for each of the four layers of the chain, namely network operators, system integrators, assemblers and sub-assemblers. Findings - The findings from our case studies indicate that electronic commerce initiatives primarily influence process and relational innovations through supply chain collaboration. The real benefits of electronic commerce come from end-to-end visibility in the supply chain, and from the implementation of demand-pull strategies for all levels of the optical connectivity equipment value chain. Research limitations/implications - Future research should concentrate on the impact of various emerging electronic marketplaces in demand-driven integrated supply chains. Originality/value - Results reveal to managers how e-commerce can strengthen business relationships in the supply chain and how it can trigger information visibility through collaborative electronic tools.
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    Business process management journal 11 (2005), S. 628-649 
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Most of the process models concentrate on who does what, when, i.e. on the description of the operational performance of tasks. The goal driven approaches try to establish a close relationship between the "whys" and the "whats". The former captures the strategic goals of the organisation whereas the latter tells us how they are achieved through tasks carried out by actors. In addition, managers do not naturally make the distinction between what to achieve (the goal) and the manner to achieve it (the strategy). This confusion often leads to the expression of manners as goals. In order to make clear the fundamental distinction between these two concerns and to master the complexity of process modelling, this paper seeks to propose a goal-perspective, the map-driven process modelling approach. Design/methodology/approach - The map representation system conforms to goal models in the fact that it recognises the concept of a goal but departs from those by introducing the concept of strategy to attain a goal. Findings - A business and its supporting system change in a concurrent way. In order to help the propagation of the intentional changes onto operational ones, we adopted the two levels hierarchical spiral process model. The intentional spiral deals with the production of the business process models using the map formalism and the operational one deals with the specifications of the supporting systems. Originality/value - A business process is defined in terms of goals and strategies of reaching these goals. The approach allows choosing an appropriate level of details when analysing and redesigning business processes.
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