ISSN:
1463-5771
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Technology
Notes:
Total quality management sharply modifies management itself. As teamsand teamwork take root, leadership idolatry fades in importance.Teamsmanship requires breaking vertical and horizontal barriers thatstand in the way of quick, high-quality customer service. Managementtools helpful in barrier-busting include team-building, cross-training,job rotation, cross-careering, project teams, and re-engineering. Whilethese tools are in wide use, companies often misapply or weakly applythem. Examples are given of how some companies use these tools in waysthat effectively enhance teamsmanship. Teamsmanship also feeds oninformation, which must be widely shared. In most Western cultures,however, people tend jealously to guard their own knowledge andpersonally acquired information. Organizations must employ systematicdevices that promote information sharing. Among the better known suchdevices are benchmarking and quality function deployment. Also useful,but less familiar, are common files and the "star system". As applied by asmall number of organizations, these techniques can become effectivetools of teamsmanship.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/14635779410056877
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