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  • 1996  (2.548)
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  • 1
    Digitale Medien
    Digitale Medien
    Own branding in UK and French grocery markets (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 48-59 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Undertakes a comparative analysis of the evolution and development of own branding strategies in UK and French grocery markets. Primary research was carried out through semi-structured interviews with senior managers of French grocery companies to determine the nature of their own branding strategies and to draw out comparisons with the strategies of their UK counterparts. Results indicate that it is unlikely that French retailers will develop store brands on the scale of Sainsbury's, Tesco, Marks & Spencer and Safeway in the UK. The organizational structure of French grocery business is less conducive to centralized buying and distribution, and conflict between manufacturers and distributors has led to a less efficient supply chain than in the UK. These factors, coupled with a highly competitive price-driven market environment, have resulted in most French retailers using own brands as a defensive strategy to combat strong national brands. The exceptions are companies which are well represented in the high street (Monoprix, Casino and Prisunic) and Carrefour, the only hypermarket operator which has ventured down the route of the UK multiples with a more value-added, differentiation approach.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610126579
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  • 2
    Digitale Medien
    Digitale Medien
    The campus Web: a connecting device or a trap? (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 16-21 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The World Wide Web is the most significant advance in mass dissemination of information since the invention of the printing press. Because electronic information is largely display independent, it is accessible to persons with disabilities who have the use of a computer with adaptive technology. Unfortunately, some Web design erects new, needless barriers to the use of this medium. This article outlines some of the problems, describes international activities aimed to transcend these problems and also suggests some simple, immediate solutions.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810369867
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  • 3
    Digitale Medien
    Digitale Medien
    English comp goes high-tech (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 27-28 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Reports that the use of new technology in English composition courses is making it easier to teach and to learn how to write, according to instructors and students at the University of Oregon. A new computerized writing classroom and extensive training of instructors in use of the classroom, plus electronic mail and the Internet, are having positive results. About 35 instructors and 750 students benefited from use of the new instructional methods and technology in 1996, according to Ann Alskaya, director of the university's new Center for the Teaching of Writing. Eventually, the changes will affect all 4,000 freshman students who take English Composition at the UO. Later, the center will train faculty members outside the English department who want to incorporate technology and writing into their courses.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810369885
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  • 4
    Digitale Medien
    Digitale Medien
    "Garbage can decision making" in a "structured anarchy" for your CWIS. Could you translate that for me please? (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 29-33 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: It is important to understand the organizational structures and decision making processes in the university and their relationship to the CWIS. This article describes, reviews and summarizes March and Cohens' theories on the university as a structured anarchy. It also raises a list of questions that CWISs struggle with regularly which may be best answered by this theory. A second part of the article describes the companion theory of garbage can decision making proposed by March, Cohen and Olsen. Besides proposing the decision making model, March and Cohen even offer tactics to use in a structured anarchy that can enhance chances of success. Although CWIS problems seem dominated by management of technical questions, the authors feel that the ability to understand the organizational model of an institution and to manage the decision making process may be equally important to success as technical expertise is.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810369894
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  • 5
    Digitale Medien
    Digitale Medien
    The copyright permission pages: making a frustrating experience more convenient (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 61-62 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes a Web-based service set up for authors and teachers at the library, Wake Forest University. It involves a Web site which facilitates copyright permission requests, thus encouraging the seeking of permission and freeing up library staff time which had previously been spent helping individual patrons through the process.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810216749
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  • 6
    Digitale Medien
    Digitale Medien
    University of Wisconsin-Green Bay: technology makes students active participants in American government (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 66-67 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Summarizes a teaching strategy developed by three University of Wisconsin-Green Bay faculty members which employs e-mail and the World Wide Web to bring interactivity to large-section, introductory lecture classes.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810216767
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  • 7
    Digitale Medien
    Digitale Medien
    Building a client-focused IT organization (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 91-102 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This paper focuses on a multi-year effort to change the organizational culture of a very traditional IS unit into one that is "learning organization" and "client service" oriented. It describes the steps taken in the first two years within the context of John Kotter's "eight-stage process of creating major change". The paper sets forth the intent of each phase and the practical steps that have been taken to bring about the desired change. It approaches the process from the perspective of the CIO (the initiator of the process) with a practical appraisal of its success to date from the viewpoint of a long-time university staff member.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810227161
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  • 8
    Digitale Medien
    Digitale Medien
    Our institutional memory at risk: collaborators to the rescue (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 103-107 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Without reliable electronic records, colleges and universities will be unable to manage and defend themselves - they will lose their memories and be at significant risk. The authors explain the problems associated with the continuing reliability of electronic systems, and define the difference between an "information system" and a "record-keeping system". Collaborative partnerships among information technology staff, archivists, records managers, auditors, lawyers, and others at each campus, and also among professional organizations, are proposed to address these needs.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810227170
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  • 9
    Digitale Medien
    Digitale Medien
    SPA's higher education initiative on software piracy (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 128-130 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes steps that can be taken by all members of the campus community to prevent software piracy. Details the application of copyright law for works of software, then goes on to advocate the development and implementation of a software policy and software audits.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810370612
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  • 10
    Digitale Medien
    Digitale Medien
    Cost accounting a network - a case study (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 122-127 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Regardless of how they are budgeted, information technology (IT) costs must be paid. Most schools offer some computing services at no cost to the individual or unit and some that are charged back to users and units. Typically, common good services are centrally funded, and services that differentially benefit specific individuals or units are charged for. How services are funded often reflects a school's philosophy about IT and about finances. Preferably, IT funding mechanisms deliberately help shape and influence an institution's IT and services philosophy, as opposed to an IT or service philosophy being unintentionally shaped by fiscal policies that follow no particular strategy. Levying fees to users on an individual or departmental basis may yield a different demand and expectation of IT services than when costs are borne by a central budget. Quantity and quality, degree of centralization, and administrative complexity of services are major variables in determining funding. Also at stake is the degree to which an institution wishes to endorse, suppress, control or expand IT services. These issues are specifically illustrated through a case study of the formulation of a new budget and cost accounting model to both finance an institution-wide network upgrade and to maintain that network.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810237313
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  • 11
    Digitale Medien
    Digitale Medien
    Is IT worth it? (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 131-136 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Administrators and funding agencies are legitimately asking whether our huge investment in information technology is improving higher education. Two surveys conducted at The College of Wooster gathered students' impressions of the impact of e-mail discussion groups and Web pages on their classes, and they show that overall students do see these technologies as beneficial. Other studies are also summarized. But what is the right question? Is it the technology that matters, or is the benefit in how it is used?
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810237331
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  • 12
    Digitale Medien
    Digitale Medien
    Large-scale distance learning initiatives (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 137-141 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Multi-campus/large scale distance learning initiatives increase the complexity of issues, and affect the impact of various quality factors that must be considered in the design and implementation of programs. The impact and interactions of distance education quality factors differs when designing large-scale versus smaller-scale distances learning programs. This article will look at the various quality considerations within a large-scale model, and will look at how decisions were made to ensure quality in the design of the California Virtual University (CVU).
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810237377
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  • 13
    Digitale Medien
    Digitale Medien
    Readin', writin', arithmetic, and information competency: adding a basic skills component to a university's curriculum (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 158-163 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes work at the University of Tennessee, Knoxville, USA, in developing information across the curriculum. Similar to writing competency programs, this approach will require students to take a number of information-intensive courses and necessitate a close partnership between librarians and teaching faculty in establishing requirements, integrating information skills into the curriculum, and evaluating outcomes.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810248294
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  • 14
    Digitale Medien
    Digitale Medien
    Ownership of electronic course materials in higher education (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 142-147 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The introduction of sophisticated information technology to higher education is now forcing faculty and administrators to reexamine the traditional allocations of ownership interests in course materials. This article has been prepared to alert educators and administrators in higher educational institutions to the issues surrounding ownership of electronic course materials. In particular, the article focuses on the allocation of copyright ownership in electronic course materials as between faculty and their sponsoring institutions. While copyright laws vary somewhat from country to country, basic ownership issues will be common to nearly all copyright regimes. Drawing on US copyright law as an example, the article briefly reviews relevant copyright basics, the work made for hire doctrine, and options for contractual allocations of copyright. The article concludes by laying out a series of criteria that should be considered in formulating an institution's intellectual property policy.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810237494
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  • 15
    Digitale Medien
    Digitale Medien
    Internet delivery of instruction: issues of best teaching practice, administrative hurdles, and old-fashioned politics (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 164-173 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The authors describe the preparation and execution of a statistics and a fine arts course, each of which was offered in parallel to an on-campus classroom group and an online Internet group. The authors address the pedagogical, administrative, and political issues that must be resolved before one can legitimately offer a course of study to an Internet audience that the instructor will never physically see. Pedagogical issues are paramount if the goal is to achieve best teaching practice. In addition, there are numerous administrative hurdles to resolve where admission officers, registrars, and governing boards are working from a traditional mindset where rules and guidelines are based on local geography and physical presence. Further, political issues quickly present themselves, including time issues, faculty-colleague and administrator perceptions of "legitimate teaching activity", and valuations of the course.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810248302
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  • 16
    Digitale Medien
    Digitale Medien
    "Doing it quickly": use of a generic Web application platform for the rapid deployment of new services (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 183-186 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: With the Web sweeping through every aspect of campus services, how do you quickly deliver complex services without reinventing the wheel each time? The ability to quickly create support processes allows development staff to be more productive, and provides better service to clients. The use of collaborative development methodologies have been shown to be effective in the delivery of high customer satisfaction, fast prototyping of new services, and rapid deployment of operational processes. Discusses the aspects and benefits of rapidly developing and implementing Web-based services with limited resources, and our success with tools that support collaborative development.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810248320
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  • 17
    Digitale Medien
    Digitale Medien
    Technology and virtual teams: using globally distributed groups in MBA learning (1998)
    Bradford : Emerald
    Campus-wide information systems 15 (1998), S. 174-182 
    Details
    ISSN: 1065-0741
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This paper describes the experience of a globally distributed organization, as simulated across three MBA programs. The students, located in each of three countries, worked collaboratively in teams to create a common project, using technology as a means of communication. Observations were made of local team interaction, as well as the intergroup exchange that came about from merging the local teams into a larger global team. The project revealed some weaknesses in technology as a communication tool, as compared to face-to-face interaction. Nevertheless, the findings support traditional group theories - theories developed through observation of face-to-face groups. The existence of mutual accountability and evaluation, superordinate goals, and the tone of the initial group meeting were found to be key for successful task completion and group satisfaction. Building a team in a virtual setting was found to be more difficult than in a face-to-face environment, but not impossible. Team-building factors that might be implied in a local arrangement, had to be made explicit in the virtual setting, as opportunities did not exist for clarifying intentions outside of the meeting place. Additional experience in using the technology as a means of communication should reinforce this need for clarity, as managers become accustomed to fewer opportunities for communicating implications.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10650749810248311
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  • 18
    Digitale Medien
    Digitale Medien
    Information security and the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 5-9 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Today, information technology is fundamental to the operation of most businesses, whether they are small companies or multinational corporations. In recent times, the implementation of local and wide area networks and the installation of computing equipment in office areas has brought information technology to nearly every working environment. The result is an increasing dependence on the availability, integrity and confidentiality of information stored and processed by these systems. As the trend shifts from "fortress" style central computer facilities to distributed systems located in generally less secure office environments, the risk of disruption increases, owing to lack of physical security, support services limitations and absence of site monitoring. The net result is higher business impact coupled with greater exposure. Identifies the elements that are at risk, discusses the issues businesses face when seeking to minimize exposures, suggests some practical solutions and describes some selected events that illustrate the hazards associated with having inadequate protection.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/EUM0000000000010
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  • 19
    Digitale Medien
    Digitale Medien
    Policing the information highway (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 79-80 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses the problems created by shortfalls in the performance of certain information highway services, Asyncrous Transfer Mode, and in the behavior of users. Describes individual attempts which are being made to iron out these problems, in effect introducing a system of "policing" the network.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123719
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  • 20
    Digitale Medien
    Digitale Medien
    The impact of global information on Africa (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 71-78 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Refers to the growing popularity of "Fidonet" in Africa and compares it with the Internet. Acknowledges that developing countries may miss the information revolution because they lack national information infrastructures and the knowledge and skills required to provide the relevant content for them. Argues that global information should promote human development in areas such as education, health, social services and commercial activity. The Conference of African Ministers recently declared support for the building of Africa's information highway, recognizing the need for African countries to develop information networks for full Internet connectivity, enabling access to the same information systems for Africa's economic recovery and sustainable development.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123700
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  • 21
    Digitale Medien
    Digitale Medien
    Data integrity and the Internet: implications for management (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 92-96 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The Internet is increasingly used by management professionals to support information gathering and research activities. However, the different sources of information on the Internet (i.e. electronic journals, online databases, messages posted to groups of readers, and e-mail) must be carefully utilized by the prudent manager. In particular, examines three issues surrounding the use and citation of information received via the Internet. The first issue addresses problems surrounding the accuracy and recency of information obtained on the Internet. The second issue focusses on properly categorizing the type of information received. The last issue examines how to reference properly information obtained from the Internet that is used in academic and industrial research. Concludes with a section on ethical issues related to electronic media.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123737
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  • 22
    Digitale Medien
    Digitale Medien
    Retailing and shopping on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 81-91 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Examines the challenges that shopping and other commercial transactions on the Internet pose for the retail industry. An increasing number of shopping malls, selling an ever-widening selection of products, are becoming available on the Internet. There are, however, still a number of challenges facing the Internet retailer and shopper. These include: locating the shops, comparison shopping, security, especially in relation to financial transactions, the customer base and profile, the nature of the shopping experience, and legal and marketplace control or lack of them. It is possible to make money on the Internet without selling, but by using the Internet to support other business processes. Currently, many retailers are exploring the potential of the Internet, but the market is still in its infancy. Retailers do, however, report increasing sales and a positive contribution to marketing from visibility on the Internet.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123728
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  • 23
    Digitale Medien
    Digitale Medien
    The ins and the outs of electronic publishing (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 10-21 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Electronic publishing needs a strong input of marketing thinking. Technological hype has created a sales fetish which has little evidence to support its claims. The substantive benefits when a broader perspective is taken for authors and readers are very significant, including considerably faster publication and much wider dissemination via Internet. Archival knowledge and current awareness/browsing of the body of knowledge and information require quite different marketing approaches. Little attention has been given to their discrete needs. Draws comparisons from retailing theory and from the emerging range of experimental cases from Internet pioneers to identify robust strategies for short- and medium-term action by publishers. They imply a determined effort to avoid hard selling and product-driven mindsets in favor of exploitation of the scope for interactive and integrated marketing to authors and readers alike.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123647
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  • 24
    Digitale Medien
    Digitale Medien
    Enter the cyberpunk librarian: future directions in cyberspace (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 22-28 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Proposes the "cyberpunk librarian" as an identity for the librarian able to operate in the emerging cyberspace. Describes the properties and culture of this electronic frontier. Reviews a broad range of literature to identify future directions for libraries and librarians who will have to seek a response to the major social impact of technology-driven change. Argues that librarians are presented with an opportunity to reaffirm and assert their professional values and beliefs. They can help to shape a vision of cyberspace that provides benefits to society and individuals based on a fair and equitable distribution of information resources.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123656
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  • 25
    Digitale Medien
    Digitale Medien
    Communication and the Net (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 29-30 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Briefly assesses the growth and impact of the Internet, which provides an opportunity for all businesses to use it as a cheap source of communication for more focussed strategic advantage. Outlines some of its benefits and disadvantages if it is used in this way.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610798964
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  • 26
    Digitale Medien
    Digitale Medien
    Banking on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 31-32 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Outlines the reasons for the formation of an Internet-based bank in 1995. States that financial services providers must take any opportunity to provide easier customer access.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610798973
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  • 27
    Digitale Medien
    Digitale Medien
    Enforcement of intellectual property rights on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 44-47 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Defines intellectual property rights and infringement. Looks at the current relevant legislation; assesses the extent to which right owners can seek redress, and prevent adaptation of a work, making of transient or incidental copies and the storing of works in any medium by electronic means. Discusses how the inherent territoriality of law and remedy relates to the online world.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123674
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  • 28
    Digitale Medien
    Digitale Medien
    An overview of catalog design problems in resource discovery (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 33-43 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses some of the problems designers face in building catalogs in large networks and relates them back to the resource discovery problem. Currently many catalogs tend to be built in an ad hoc fashion - which leads to a great variety in the quality of publicly accessible network catalogs. Furthermore, the research surrounding these catalogs tends to focus on narrow technical issues - resulting in difficult-to-use catalogs. Addresses this problem by providing a usability framework based on the library science and human computer interaction literature, and demonstrates some of those principles via an example of a prototype. Results are interesting to resource discovery tool developers in that a framework for understanding the general resource discovery problem is provided and some techniques for dealing with those problems are presented.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123665
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  • 29
    Digitale Medien
    Digitale Medien
    TayNet: establishing and evaluating a local Internet service provider (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 48-63 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Reviews the growth of TayNet, a local service provider which was established to support the development of businesses in Tayside by providing local access to the Internet. Describes the computer, communication and software components of the TayNet Point of Presence along with the technical and end-user evaluation of the pilot phase. Provides sample performance figures along with connection statistics for 45 active participants during an audit week. Describes technical problems experienced and end-user requested features and end-user perceptions and opinions of TayNet and the Internet.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123683
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  • 30
    Digitale Medien
    Digitale Medien
    Optimizing the NASA Technical Report Server (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 64-70 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Explains how the NASA Technical Report Server, a World Wide Web report distribution NASA technical publications service, has been modified for performance enhancement, greater protocol support and human interface optimization. Results include: parallel database queries, significantly decreasing user access times by an average factor of 2.3; access from clients behind firewalls and/or proxies which truncate excessively long Uniform Resource Locators; access to non-Wide Area Information Server (WAIS) databases and compatibility with the Z39-50.3 protocol; and a streamlined user interface.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610123692
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  • 31
    Digitale Medien
    Digitale Medien
    Who said we wanted an information superhighway? (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 90-92 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Looks at the possible directions in which the information superhighway could take us, considering both the benefits of increased knowledge and subsequent increased participation and also the dangers such as the excess of raw information. Suggests that this information needs to be structured and packaged if it is to have a positive effect. Considers these points in a global sense in terms of humanity as a whole.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/EUM0000000004303
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  • 32
    Digitale Medien
    Digitale Medien
    Electronic commerce - would, could and should you use current Internet payment mechanisms? (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 5-18 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Suggests that the discussion of online payments, while ultimately being a key issue for the future Information SuperHighway, is as significant now as it ever will be. The explosive increase in the use of the Internet has seen the emergence of commercial services and pressures previously restricted to Compuserve and the like. Many predictions see this burgeoning electronic marketplace becoming a significant component of the world economy. However, this can only happen once two key problems have been addressed, namely, protecting property rights, and making payments. This has led to a frantic battle for payment mechanisms that can provide the new medium with the means of conducting transactions. Identifies the key commercial requirements that successful use of the Internet will impose on a payment mechanism. Identifies the different types of mechanisms that are proposed, on trial or in use on the Internet. Evaluates each of these mechanisms against the requirements to determine which (if any) are really suitable for electronic commerce.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127283
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  • 33
    Digitale Medien
    Digitale Medien
    Integrating the Internet into the business environment (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 85-89 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: An estimated 30 million people make use of the Internet not only for electronic mail (e-mail), but also to peruse databases, view photographs and videos and find travel information and weather reports. Innovative data systems managers can offer business solutions by integrating the capabilities of the Internet into their business environment. The Internet offers vast communication resources to enhance product development and system support. Offers an introduction to the communication resources of the Internet and provides several specific examples of business solutions in the areas of e-mail communications, business applications software support, system design and databases. An awareness of these global solutions by today's managers may stimulate an increased appreciation of the power of electronic communications and an encouragement of co-operative work, using electronic media.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/EUM0000000004302
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  • 34
    Digitale Medien
    Digitale Medien
    E.QUALITYBT... (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 19-23 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Explains that an on-line ISO 9001-based management system has been developed using the World Wide Web (WWW), a hypermedia system and part of the Internet. Subject matter is presented as an alphabetical list of linked encyclopedia-style entries. Numerous navigational techniques are available, and the system allows the user several different routes to particular information. ISO 9001 and Tickit cross-references are incorporated, together with linked process diagrams, a topic-based change log and electronic forms. The level of detail presented on screen may be controlled by users.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127292
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  • 35
    Digitale Medien
    Digitale Medien
    Setting up a Web site - managing the legal risks (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 24-30 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Suggests that with the increasing sophistication and complexity of Web sites, and the prospect of serious business being done through them, a review of the legal aspects of the site should be an integral part of the site design process. Discusses different ways of setting up a Web site, some of the legal consequences that attach to each and some ways of managing the risk of liability.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127300
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  • 36
    Digitale Medien
    Digitale Medien
    Chameleons in marketspace: industry transformation in the new electronic marketing environment (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 31-40 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: By the year 2000 over a billion people will be connected to the electronic network commonly known as the Internet. Already the Internet can easily be accessed by anyone who has a reasonably configured PC with Netscape Mosaic software and a modem. This network constitutes a whole new marketplace in its own right. Already thousands of firms are marketing their products and services on the Internet. Asks will marketing change in this new electronic environment? Will firms and their networks change as they become involved in this new environment? Suggests there is some evidence that the traditional manipulation of the marketing mix has to be modified for the new environment, value chains may become multidimensional and significant disintermediation may occur as customers link directly electronically with their suppliers. Discusses these issues emphasizing transformation of firms and their networks as they move into the new electronic environment.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127319
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  • 37
    Digitale Medien
    Digitale Medien
    Computer mediated communication and publication productivity among faculty (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 41-63 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Investigates whether faculty who use computer mediated communication (CMC) achieve greater scholarly productivity as measured by publications and a higher incidence in the following prestige factors: receipt of awards; service on a regional or national committee of a professional organization; service on an editorial board of a refereed journal; service as a principal investigator on an externally funded project; or performance of other research on an externally funded project. Also investigates whether faculty who use CMC at less research-oriented institutions realize disproportional benefit from their use of CMC. Data were collected in Fall 1994. A positive relationship was found between the frequency of use of CMC and publications, including coauthored publications. CMC users also had a higher incidence of prestige factors. In addition to statistically significant relationships between CMC use and productivity measures, faculty judged CMC to be of some utility to their productivity. Nevertheless, there did not appear to be a "democratizing effect" which would yield disproportionate benefit to those from less research-oriented institutions.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127328
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  • 38
    Digitale Medien
    Digitale Medien
    A top-down methodology for building corporate Web applications (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 64-74 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Explains that a corporate Web application is a corporate information system that uses World Wide Web technology to provide easy access to a wide variety of corporate information resources for internal and external users on a wide variety of platforms in geographically distributed locations. Corporate Web applications go beyond corporate web pages in that they serve a specific set of business objectives beyond providing a presence on the World Wide Web. As with all types of information systems, there are two approaches to Web application development: top-down and evolutionary. Evolutionary development is exploratory and appropriate for learning about the technology and the application domain. However, evolutionary development leads to complex applications that are difficult to use and difficult to maintain. Top-down development organizes the complexity of these applications and produces applications that can: meet business objectives; be developed by a programming team; and be maintained by people other than the developers. Provides a methodology for top-down development of corporate Web applications.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127337
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  • 39
    Digitale Medien
    Digitale Medien
    Commercial security on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 75-78 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Points out that there is a growing trend to delivering more efficient and more effective products and services with fewer and fewer resources. This trend is reflected in both the commercial and government sectors. The Internet is being viewed as the vehicle that could resolve many of these business delivery challenges. With the advent of public key security and certification, the transition from current business delivery to future Internet-based systems is now possible. Deals with how public key cryptography may be used for business applications in the future, and also considers the theoretical applications of public key technology and certification processes. Examples of current technical solutions will be addressed in a future paper.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610798982
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  • 40
    Digitale Medien
    Digitale Medien
    Doing business on the information superhighway (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 79-81 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Suggests that one reason for the relative lack of commercial success of the information superhighway may be lack of precise information. This has led Ernst & Young to provide a thorough appraisal of the benefits and associated risks. Summarizes the concepts managers need to understand in order to assess the impact of the information superhighway. Outlines some steps managers can take in order to ensure that their organizations are prepared for future changes.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127346
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  • 41
    Digitale Medien
    Digitale Medien
    Virtual partners (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 82-84 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes how one company, National Semiconductor Corp., has take a major step forward maximizing the potential of the Internet for its own benefit. Explains how the company began by studying and identifying its customer base. They then developed a means of using the Web to identify the information their customers required, and supplying it. Outlines the advantages of this method of disseminating information over traditional methods.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610127355
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  • 42
    Digitale Medien
    Digitale Medien
    Marcel: a MIME prototype study in electronic information delivery (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 63-66 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses the problems and triumphs encountered while setting up Marcel, a prototype electronic document delivery system being tested at the University of Northern Colorado, USA; and the progression from sending MIME messages to each other, and then to individual patrons. Touches briefly on software and hardware requirements and availability. Finally, looks at this pilot project's future potential.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152339
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  • 43
    Digitale Medien
    Digitale Medien
    New media/traditional values: selecting government information on the Internet (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 5-12 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The schools of information studies of today place training for work in distributed computing environments at the core of the curriculum. However, this was not the case ten years ago. Looks, therefore, at the current role of traditionally trained librarians. Focusses on the experience of the University of Michigan Library's Documents Center, and how the collection development principles learned for selection of traditional library media apply today to selecting Internet materials.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152249
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  • 44
    Digitale Medien
    Digitale Medien
    Image indexing and retrieval: some problems and proposed solutions (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 67-76 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Image processing technologies are offering considerable potential for library and information units to extend their databases by the inclusion of images such as photographs, paintings, monograph title-pages and maps. Discusses problems and potential solutions in a structured fashion based on categories of thesauri (text and visual), hybrids, description language and automatic content analysis, with state-of-the-art examples.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152348
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  • 45
    Digitale Medien
    Digitale Medien
    A model of service quality for training (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 20-26 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Defining "quality" can be confusing. There are numerous possible interpretations, especially in the service sector. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality based around operational issues, directly relevant to issues of staff skills and training; and based on three dimensions of outcome/process, hard/soft and objective/subjective, giving a total of eight service types. Developed from survey data and in-depth interviews with staff and customers carried out within retail banking, it is suggested that the operations orientation makes it universally acceptable. Concludes that the benefits to the organization from a correct match between staff skills and customer expectations include a higher and more consistent perceived quality by customers, and, very probably, a greater level of job satisfaction among staff.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610112828
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  • 46
    Digitale Medien
    Digitale Medien
    Our bridge to world class: PT Caltex Pacific Indonesia's total quality management practice (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 40-42 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Reports on PT Caltex Pacific Indonesia's journey towards total quality management; a journey which began in 1985. Details the various steps the company has taken and reports briefly on some of the results of this major programme. Notes factors which the company believes have contributed towards the success of the programme and outlines some future goals for the company on this continuing journey.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/EUM0000000000009
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  • 47
    Digitale Medien
    Digitale Medien
    The measurement of the implementation of TQM in Anglian Water Services, directorate of engineering (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 40-43 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Discusses an investigation currently being undertaken into the implementation of total quality management in the engineering directorate of Anglian Water Services Ltd. Identifies the need to measure the effectiveness of the execution of total quality in the company and feed back any recommended changes to enable improvements to be put into effect. A holistic approach to the measurement of the effectiveness of TQM is required not only to investigate and measure the "harder issues" such as structure, strategy and systems of an organization, but also the "softer issues" such as values, beliefs and behaviours (the effects of instigating the harder issues).
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610122250
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  • 48
    Digitale Medien
    Digitale Medien
    Internal quality audits - obstacles or opportunities? (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 32-34 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Suggests that auditing has been viewed by its recipients throughout history as a negative process. This perception results from how the audit is conducted, who conducts the audit, and the findings of the audit. Proposes to outline the role of internal auditing in transforming an organization into a more preventive and proactive organization. Addresses auditing from a prevention focus and puts forward a positive approach to auditing that maximizes its role in process improvement. Concludes with a summary of several key points to be addressed in generating this transformation,
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610125725
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  • 49
    Digitale Medien
    Digitale Medien
    Learning to learn - from facts to knowledge (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 6-11 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Discusses Shewhart's control charts and how they have been confined traditionally to the shopfloor in manufacturing industry. Contends that now practitioners are leading a growing interest in the charts' wider application in areas such as sales, marketing, customer service, and inventory management. Shewhart discovered that variation in a process can result either from common causes (part of the process) or special causes (not part of the process). Shewhart's charts enable us to learn about processes and improve them with the aid of his plan-do-study-act continuous improvement cycle. Research conducted in Japan showed that companies which won the Deming Prize consistently outperformed the averages in financial measures for the industry.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610148991
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  • 50
    Digitale Medien
    Digitale Medien
    "I shall teach...the theory of a system, and cooperation" (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 25-31 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Contends that Deming's philosophy for management is imperfectly understood. Unlike just a few years ago, very many people have now heard of W. Edwards Deming, and know something of his philosophy for management. But "something" is, in most cases, far too little. His work is sometimes dismissed as "just statistics" or even as no more than statistical process control. Another common false impression is that his philosophy is "summarized by the 14 Points". And one of the few things to continue to irritate him until his death in December 1993 was any attempt to connect him with "TQM"! Agrees that all such diminutions trivialize his legacy to us. His work was not only much larger than any of these imply: it was genuinely of a higher dimension. He said of the two books by his great mentor, Walter Shewhart, that a "century will pass before people in industry and in science begin to appreciate the contents of these great works". The ominous truth is that the same could well be true of Deming's own two great books on management. Fears that we cannot afford to wait that long.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610149017
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  • 51
    Digitale Medien
    Digitale Medien
    Building subject-specific guides to Internet resources (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 27-32 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Librarians can provide leadership in the era of networked information retrieval by developing subject-specific guides to Internet resources. The traditional skills of librarianship, which include the identification, selection, evaluation, description and organization of information resources, are proving to be highly valuable in the Internet environment. A collection of these topical guides is currently accessible through the Clearinghouse for Subject-oriented Internet Resource Guides. The success of this clearinghouse demonstrates the demand for value-added collections of Internet information. Provides step-by-step instructions for selecting a topic, conducting online research and building a useful subject-specific guide.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152276
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  • 52
    Digitale Medien
    Digitale Medien
    Nebrask Online: a State of Nebraska electronic information service (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 37-41 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes the origin, development and evolution of Nebrask@ Online, a computer-based electronic information and communication service, created by the Nebraska Library Commission. The 1991 Nebraska Information Partnerships Conference led to new alliances involving the Library Commission and the creation of this online service. Describes experiences in operating an online service and options considered for network development. A public/ private partnership emerged as the model for network management services for access to Nebraska state government information.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152294
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  • 53
    Digitale Medien
    Digitale Medien
    Developing an intranet: tool selection and management issues (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 142-148 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Intranet adopts the same information technology that the Internet utilizes for network processing with the exception of system boundaries. Moving corporate systems onto an intranet environment will increase the data traffic within corporate network. In order to smooth out data traffic in the network, adopting a high-quality management process to the intranet is needed. This article discusses the costs and benefits of adopting the intranet, tool availability and selection criteria, and some management issues for developing an intranet.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810211601
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  • 54
    Digitale Medien
    Digitale Medien
    Internet use by university students: an interdisciplinary study on three campuses (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 136-141 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This study sought to determine if differences exist among various age groups regarding students' use of the Internet. Surveys were administered to 548 students from three regional universities in the southeastern USA. Survey responses were then analyzed to determine how many students regularly use the Internet, how many hours per week regular users spend on the Internet, and what computers they use. Information was also tabulated for use of e-mail, use of the Internet to obtain university information, and for the number of students who had home pages. Finally, survey responses were analyzed to determine which students: consider the Internet to be a fad; project their future use of the Internet to be less, the same, or more than now; and project they will use the Internet in their chosen careers.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810211593
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  • 55
    Digitale Medien
    Digitale Medien
    Empowered customer service (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 7-11 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Discusses the characteristics of an empowered organization and what has led to the increasing popularity of empowerment. Asks whether it is simply empty management rhetoric or a practical tool for change. Describes the benefits to the customer from this approach and what empowerment means to the employee. Concludes that to be successful, empowerment needs to take place in a supportive framework, with management buy-in at all levels and help being given to managers so they become coaches and facilitators. Also training alone is not sufficient but may need other tools, such as team building, creating one right culture and reward and recognition programmes.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610112800
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  • 56
    Digitale Medien
    Digitale Medien
    Simulation for training in quality control (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 27-31 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Demonstrates the training value of a new computer-aided learning package, SQCC_ATT. Control charts are used extensively in quality management, and computer simulation provides a valuable facility for generating charts under a variety of different working assumptions. Warns about the potential for misuse of control charts by untrained and inexperienced staff. Concludes that specialist simulation games are likely to play an increasingly important role in training in management control techniques.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610112837
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  • 57
    Digitale Medien
    Digitale Medien
    The need for quality cultures (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 14-18 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is important and how one may be achieved.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610122205
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  • 58
    Digitale Medien
    Digitale Medien
    How to coach teams in business the John Wooden way (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 30-33 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: How do we measure leadership? How do we measure success? Does the real measure of success escape analysis? According to John Wooden, team success is dependent on the individual success of each team member. Conversely, each team member's success is dependent on the success of the whole. Presents Wooden's definition of individual success as the "peace of mind which is the direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming". John Wooden devoted his life's work to explaining how to coach people to achieve that peace of mind, that success. His methods produced winning teams for decades. His formula for coaching provides a classic model for today's business leader by showing how to build a winning business team, one that will endure through the continual uncertainty of today's business environment. Explores the essential building blocks of coaching in Wooden's style of leadership, and how they can be applied to the business environment.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610122232
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  • 59
    Digitale Medien
    Digitale Medien
    Re-engineering: using the customer as a unifying factor (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 11-15 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Claims that every successful corporate culture has to have a unifying factor which makes the company distinctive. Looks at American Express, which, it suggests, has a central culture of focusing on the customer. Examines how American Express places its focus on the customer and the benefits of doing so. Concludes that by empowering its employees and encouraging them, a firm will not have trouble in developing good employee relations.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610367619
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  • 60
    Digitale Medien
    Digitale Medien
    Are creative ability and work standardization in contradictory relationship? (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 35-39 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Argues that a full display of creativity is indispensable, not only for developing new products and technology, but also for managing any business for future development, if it is to result in market growth and profitability. Work standardization, on the other hand, is stressed in the ISO 9000 Series Standards to raise work efficiency and to ensure product quality. Although both elements of creativity and standardization are considered indispensable for corporate management, they are thought to be mutually exclusive, because the remaining space for creative work is reduced along with the progress of work standardization. Demonstrates, on the contrary, that they are complementary.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610125734
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  • 61
    Digitale Medien
    Digitale Medien
    Staff development for school education quality: implications of multimodels (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 16-24 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Believes that an urgent need for in-depth understanding of the relationship of staff development to education quality exists in current educational reforms, policy making, and teacher education. Based on the existing knowledge of education quality, quality management and effective schools, aims to propose a framework to show how staff development can be designed and managed to contribute to the assurance and enhancement of school education quality from the perspective of seven multimodels of school education quality. Different models emphasize different aspects of school education quality and propose different strategies to enhance it. For ensuring long-term school education quality in a changing educational environment, staff development can be organized and managed according to the major concerns of multimodels. Proposes some practical considerations for designing and implementing school-based staff development.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610367222
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  • 62
    Digitale Medien
    Digitale Medien
    Utilizing ISO 9002 and IIP to maximize quality and profitability (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 18-19 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Considers the Investors in People programme and the quality standard ISO 9002 and suggests that many companies approach these standards in an exclusive manner, seeking accreditation to one or the other; few companies consider the merits of concurrently running accreditation programmes to both. Discusses the advantages to be gained from both and gives advice on implementing programmes which will conform to the standards' requirements. Concludes that combination of the two standards leads to a company gaining the best of both worlds; by developing individuals within the operation so that they may contribute fully to the success of the business, and by setting the appropriate standards to follow, in order to provide the customer with a consistently high quality product.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610118011
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  • 63
    Digitale Medien
    Digitale Medien
    Performance improvement: impact of training in statistical process analysis for engineers at an IC factory (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 5-13 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Reports on the production of integrated circuits - a cyclical process consisting of a large number of operations, the results of which are measured, where possible - in a large, Dutch IC factory. The measurements are analysed by the process and equipment engineers using DATA, a statistical analysis system. This process analysis is intended for the analysis of process problems and for monitoring and optimizing the production process. The automation section, which is responsible for DATA, had stated that DATA was not being used optimally and that too few of the engineers were using it. The management had the impression that DATA should be more intensively used in order to meet the ever-increasing requirements which the clients put on process control. Seeks to determine the causes of the problem, how the problem could be classified, and whether there was a need for training. On the basis of needs analysis, concludes that the situation involved a performance problem for which a solution had to be found. The needs analysis has also led to a clear description of the need for training among the target group. Reports that, subsequently, on the basis of these results a training programme was developed and implemented. Concludes with an evaluation of the impact of this training programme on the use of the DATA system.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610122197
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  • 64
    Digitale Medien
    Digitale Medien
    Are the cultures required to attain ISO 9000 and total quality management mutually exclusive? (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 25-29 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to ISO 9000 is not suited to the other aspects that make up total quality. Total quality is a balance between these factors such that, if the pull in one direction is too strong, the balance will be lost. Finally, contends that it is the inherent strength or inflexibility of the registration that has contributed to the failure of so many total quality initiatives.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610122223
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  • 65
    Digitale Medien
    Digitale Medien
    Deming's system of profound knowledge and the World Cup (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 5-10 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Demonstrates a method of learning to solve problems, using Deming's system of profound knowledge. In the semi-final World Cup 1990, England lost to West Germany in the penalty shoot-out. The Italian team had a similar experience when they lost to Brazil in the World Cup final 1994. In an attempt to find the possible causes of defeats, identifies the common cause of this outcome as the training system. These two examples illustrate the effectiveness of the problem-solving method developed from Deming's idea of identifying the common cause of a problem.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610125699
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  • 66
    Digitale Medien
    Digitale Medien
    People management: where is the evidence of best practice? Part II (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 23-31 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Presents the second of a series of three papers which look at best practice in the area of people management. The first paper analysed five case studies representing the fast moving consumer goods sector, the services and retail services sectors. Examines another five cases through secondary data examination, based on submission documents for awards. The companies concerned are all winners of prestigious quality awards such as the European Quality Award, the Malcolm Baldrige National Quality Award, the British Quality Award and the Australian Quality Award. Combines the five sets of analyses from both primary and secondary sources. Concludes by highlighting key areas of best practice in people management.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610125716
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  • 67
    Digitale Medien
    Digitale Medien
    Developing a plan to win the Baldrige Award (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 12-15 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Presents a strategy for companies to adopt when striving for eligiblity for the Baldrige Award. The Baldrige Award became the US standard of excellence due to the fundamental values that the guidelines provide by laying out the blueprint for quality. The word "quality" was used extensively in previous versions of the Baldrige criteria, and credit was given to organizations that had an impressive TQM progamme. However, that is not the case any more. In the 1995 Baldrige criteria, new standards now call for a balance between customer satisfaction, employee satisfaction, and business results. Quality as a separate effort is no longer given the credit that it was given in previous years. Companies with even advanced TQM programmes will find that they do not fare very well against the new standards unless their TQM is fully integrated with the daily running of the business. Considering eligibility for the Baldrige Award, shows how to obtain the award by providing a strategy used by previously successful organizations. Uses this strategy to develop a plan that integrates a TQM plan and a Baldrige plan into one company's overall plan. Then, the company's overall plan is generated into three different plan levels, namely the strategic, functional, and annual plans, based on different time frames and details. Finally, deploys the plans to various work units throughout the organization to guide business day-to-day activities.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610149008
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  • 68
    Digitale Medien
    Digitale Medien
    People management: where is the evidence of best practice? Part III (1996)
    Bradford : Emerald
    Training for quality 4 (1996), S. 37-44 
    Details
    ISSN: 0968-4875
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Presents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the scrutiny of secondary data sources, respectively. The examinations represented a group of organizations well experienced with the implementation of total quality management and, in the case of part II, the five organizations studied were all winners of prestigious quality awards. Presents critical areas for effective people management, in many instances supported by the findings of other studies. Also presents evidence of best practice as highlighted by this study and discussed in the earlier papers.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/09684879610149026
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  • 69
    Digitale Medien
    Digitale Medien
    Reengineering and the marketing function: integration of theory and practice (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 6-23 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: One of the most popular topics in American business today is reengineering. Rarely has such a misunderstood term been embraced so widely in theory and in practice. Numerous definitions and lists of key components to successful reengineering have confused managers as to what reengineering is in theory and in practice. Brings together the diverse literature and identifies clearly the activities, questions and process changes theorized to be necessary in reengineering efforts. In addition, reports the results of a survey designed to assess which of these purported activities, questions and process changes are, in practice, part of reengineering efforts as perceived by marketing professionals. Over 200 marketing professionals revealed their perception of firms' involvement in reengineering, and evaluated involvement in key activities, process changes and asking of fundamental questions. The results reveal interesting discrepancies between theoretical reengineering and reengineering in practice. Implies that reengineering may not be a black-and-white issue, but rather exist on a gray continuum.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610126533
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  • 70
    Digitale Medien
    Digitale Medien
    Test market city evaluation: a goal programming approach (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 24-33 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: A critical concern for corporations test marketing new products involves test market city evaluation. In order for test marketing to be successful, corporations must identify cities that offer a good fit with the firm's overall product strategy. Unfortunately, little has been written to aid corporations in making complex test city selection decisions. Presents a model that combines the concepts of marketing, the management science technique of goal programming, and microcomputer technology to provide managers with a more effective and efficient method for evaluating test cities and making selection decisions. Extends the existing literature on test market evaluation by applying a computer optimization model to test market evaluation in a way that has not been done before.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610126551
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  • 71
    Digitale Medien
    Digitale Medien
    Adopter categories in the acceptance process for consumer durables (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 34-47 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Seeks to determine the adopter categories for a new product using an innovation diffusion model which assumes that the potential adopters of an innovation are influenced by two means of communication, namely the mass media (external influence) and word of mouth (internal influence). The literature contains many examples of studies devoted to the analysis of the diffusion of innovations, where an attempt is made to explain the characteristics of the different adopters according to the moment in time at which they acquire the innovation, the type of product (consumer durables, habitual) and the number of categories. The majority of these studies try to explain the behavior of the innovator as compared to that of the imitator, and very few of them differentiate between two or more adopter categories. Concentrates on a study of the diffusion of the glass-ceramic hob unit and attempts to explain the differences which exist between different categories of adopters.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610126560
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  • 72
    Digitale Medien
    Digitale Medien
    How should product managers' job performance be evaluated in emerging product management systems? (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 5-23 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Examines the types and characteristics of the new forms of the brand management system in marketing organizations as identified in previous research and previous existing research on performance appraisal systems. Draws linkages between the two systems to provide a framework for maximizing individual product manager's performance, thereby maximizing overall organizational performance. Sets out a number of managerial implications and suggests areas for future research.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610152804
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  • 73
    Digitale Medien
    Digitale Medien
    Vertical brand extensions: current research and managerial implications (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 24-37 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Relates evidence which suggests that launching a vertical brand extension generally has a negative impact on the core brand because it dilutes the core brand image, advising that a brand extension should be introduced only when its profit potential exceeds the losses that will be sustained as a result of damage to the core brand. Describes two important tools which can reduce the dilution of the core brand image and/or enhance the success of a new brand extension introduction distancing, and information cues: Explains that, to reduce damage to a valuable core brand or to benefit a new step-up brand extension, the extension should be maximally distanced from the core brand; however, to benefit a new step-down brand extension (at the expense of the core brand), the extension should be positioned close to the core brand. Highlights how information cues that describe a brand extension can also act like distancing techniques, simply by serving to reinforce the similarities (implied closeness) or differences (implied distance) between the brand extension and the core brand.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610152813
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  • 74
    Digitale Medien
    Digitale Medien
    Global markets and the new product development process (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 38-47 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Explains the globalization of new products with the help of a global new product development model. Attempts to provide a framework for the new product development process, bearing in mind the increasing globalization of markets. Concludes that joint functioning of engineering, marketing, market research, R&D and management is needed from the first stage of product development.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610152822
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  • 75
    Digitale Medien
    Digitale Medien
    Redefining new product development teams: learning to actualize consumer contributions (1996)
    Bingley : Emerald
    The @journal of product & brand management 5 (1996), S. 48-60 
    Details
    ISSN: 1061-0421
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Looks at recent product development literature which cites the improving but troubling success rates of newly introduced products and recommends integrating customer input as early as possible. Notes that, while companies have adopted cross-functional product development teams, integrating customer input is uncommon. Suggests that, to increase product success consumers and other external information sources should be part of idea generation and should provide input throughout the rest of the product development process. Highlights several problems that exist which interfere with achieving that integration: many firms are not structured to gather, disseminate and exploit consumer preference data or their surrogates; and it is difficult to identify consumers who could provide ongoing interactive input. Reviews the relevant learning organization literature and relates it to the new product development process. Explores the successful lead user technique used in industrial marketing, describes its important components, and proposes a potentially useful extension - boundary-spanning product development teams. Describes boundary-spanning product development teams which are composed of internal cross-functional members and external members selected from suppliers, retailers and consumers.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10610429610152831
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  • 76
    Digitale Medien
    Digitale Medien
    Embracing electronic publishing (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 77-90 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes how MCB University Press has started to come to terms with the metamorphosis which electronic publishing offers. Sees a future where interactive multimedia products and services are the norm and are quite differently distributed, based on new alliances from within but also from outside the traditional players. Explores how MCB's strengths might be used to succeed in the new frameworks and concludes that double-loop action learning is the only viable way ahead. Suggests that authors will be a constant point of reference and that networked desktop PCs and networked homes will open vast new markets to those who can re-present knowledge and information to gain and hold their attention. Outlines what MCB has done so far.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152357
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  • 77
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    Providing Internet access for North Carolina's libraries (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 13-19 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Outlines the efforts of the state library of North Carolina to provide access to the Internet and to electronic information resources for libraries in the state. The major challenge of finding a cost-effective alternative to its statewide network, which was terminated by a 1993 legislative mandate, has led to opportunities to provide better services and resources by switching public libraries to point-to-point accounts and by migrating the state library's information resources to an Internet-accessible workstation.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152258
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  • 78
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    Digitale Medien
    Creating a World Wide Web resource collection (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 20-26 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Argues that collection development libraries, because of their experience in the areas of collection, organization, evaluation and presentation, are uniquely qualified to create World Wide Web subject resource collections for an academic audience. By learning how to use Internet subject directories and searching sites, and by acquainting themselves with basic HTML tags, these librarians can create guides which can become valuable tools for all Internet users. In the process, they can also expand their own library collections by providing access to networked information which would have otherwise been inaccessible to their users.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152267
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  • 79
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    State libraries: architects for the information highway (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 33-36 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The information highway is changing our society in very dramatic ways. Argues that state libraries need to make it a priority item on their agendas. They need to provide leadership, promote collaboration and provide empowerment for local libraries. Observes that these three key elements, successfully applied, will position libraries and the library profession as leaders within their communities and their states.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152285
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  • 80
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    Managing in an information highway age: critical issues (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 42-47 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The information highway is a management issue with the same importance as information technology applications and information technology management. Deals with some critical issues which arise in the evolution of an information highway age and its alignment with the evolving management perspectives and strategies.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152302
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  • 81
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    Designing a collection development plan for Sailor (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 48-52 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: From a simple idea came a library network that only ever wanted to connect Marylanders to their libraries and the resources they offered. What SailorSM has become is a national model for public libraries and state planning telecommunications networks and library systems integration. Policies for network development of hardware and software, as well as content, are essential. Summarizes the design and implementation of a small, but critical, part of SailorSM, that of collection development of Internet resources.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152311
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  • 82
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    Digitale Medien
    Networked information resources: electronic opportunities for users and librarians (1996)
    Bingley : Emerald
    Internet research 6 (1996), S. 53-62 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Many of the activities people perform with the Internet are new, and possibly could not have been conceived before the network became available. Describes innovative uses of the Internet by staff of two Australian universities. While the Internet provides opportunities for communication among its users, it poses challenges to the computing and information systems professionals who support them. It also presents librarians with the opportunity to apply their established skills as educators, information managers, custodians, information providers and change agents in their work with Internet users.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249610152320
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  • 83
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    Digitale Medien
    Qualitative investigation of an e-mail mediated help service (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 123-135 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Many organizations are developing e-mail mediated help services, although the implications of using e-mail for client service are not yet fully understood. A qualitative study of a successful service was developed incorporating content analysis of service logs and interviews with staff and users. Two models of ideal service exchanges emerge: concise question/response dyads and extended dialog. Staff tend to consider dialog typical, while users almost exclusively consider the minimum exchange normal. Service logs show most exchanges are simple question/answer pairs where users explicitly request instructions, explanations, brief informational answers, or direct intervention by staff. However, users sometimes underspecify their request or omit needed information while staff often respond incompletely to queries. This frequent omission of information places significant stresses on a dyadic exchange model. As users become more experienced in the using e-mail for requesting service, broader acceptance and use of a dialog model of help provision might occur.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810211520
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  • 84
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    Digitale Medien
    Differential effects of occupation on Internet usage (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 156-165 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Although there has been much publicity about the Internet, empirical research focusing on it is still relatively sparse. Most research on the Internet has been carried out in Europe or USA rather than Asia. This study examines the differential effects of occupation on Internet usage in an Asian country, namely, Singapore. Data were collected on Internet users via a questionnaire placed on the World Wide Web. From three main occupational groups (students, non-IT personnel and IT personnel) 1,299 usable responses were obtained. Differential effects of occupation in terms of Internet usage patterns, tasks preferences and factors affecting an enjoyable Internet experience were examined.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810211629
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  • 85
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    Digitale Medien
    A framework for effective commercial Web application development (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 166-173 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The World Wide Web (WWW) or the Web has been recognized as a powerful new information exchange channel in recent years. Today, an ever-increasing number of businesses have set up Web sites to publicize their products and services. However, careful planning and preparation is needed to achieve the intended purpose of this new information exchange channel. This paper proposes a comprehensive framework for effective commercial Web application development based on prior research in hypermedia and human-computer interfaces. The framework regards Web application development as a special type of software development project. At the onset of the project, its social acceptability is investigated. Next, economic, technical, operational, and organizational viability are examined. For Web page design, both the functionality and usability of Web pages are thoroughly considered. The use of the framework should result in more effective commercial Web application development.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810211638
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  • 86
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    Digitale Medien
    Content design frameworks for Internet Studies curricula and research (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 174-184 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: This article examines instructional frameworks for university-level education in Internet content design. Examined are academic constructs, philosophies and strategies from two disciplines traditionally associated with content - herein defined as instructional science and informational studies. These approaches are then extended into a curricula paradigm for academic studies in Internet content design. The intent of the article is to begin dialog on the development of university-level curricula and degree programs in Internet studies.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810211647
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  • 87
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    Digitale Medien
    Identifying effectiveness criteria for Internet payment systems (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 202-218 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The Internet, since its commercialisation, has expanded with tremendous rapidity. This development has been still further assisted by the creation of the World Wide Web, which has caught the imagination of users around the world. As the marketing and provision of goods and services over the Web continues to grow, the missing factor appears to be a well-accepted and well-trusted method of paying for these products and services. This paper discusses the problem of internet payment systems (IPS) and reports the results of a research project which attempts to identify and classify effectiveness criteria for IPS. The project was undertaken by means of a Delphi survey of experts in IPS usage and classified types of IPS providers, as well as the factors which each group considers most important. This information was used in the development of our set of IPS effectiveness criteria.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217759
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  • 88
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    Digitale Medien
    Electronic digests in scientific communication (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 243-246 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: There are two basic forms of scientific communication: discussion and publication. In both forms, electronic versions have appeared over the Internet to challenge the viability of traditional instruments. Gives a discourse of the tools available and explains why electronic digests appear to provide the best scope in supplanting newsletters; their traditional counterpart.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217858
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  • 89
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    Digitale Medien
    The effectiveness of commercial Internet Web sites: a user's perspective (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 219-228 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The main thrust of this article is to discuss a survey of 60 companies, predominantly from the user's perspective, that use the Internet currently; and to examine the effectiveness of their current Internet Web sites. The results of an online survey were subjected to statistical analysis and this revealed some interesting findings. It was found that 30 percent of the companies had facilities for conducting transactions online and only 7 percent charged users for Web site access. Overall, the Web sites rated highly in terms of ease of access, content and structure but scored poorly for their number of unique features. Of the six industry sectors surveyed (electronic commerce, entertainment and leisure, financial and banking services, information services, retailing and travel and tourism), it was the retailing sector that showed the best overall performance. The best individual Web site in the survey was the Financial Times (http://www.ft.com). It is suggested that this initial survey work could be advanced by extending the sample size and by devising a programme of more extensive statistical analysis.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217768
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  • 90
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    Digitale Medien
    A security framework for online distance learning and training (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 236-242 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Considers the requirement for information security within thedomain of online distance learning. A generic modulestructure is presented which represents a high level abstractionof the different stages of the educational process.Discusses the main security issues that must be considered ateach stage. These various requirements are being addressedin practice by the security framework being developed by theSDLearn research project, a collaborative initiative betweenhigher academic establishments in the UK and Germany.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217821
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  • 91
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    Digitale Medien
    Small and mid-sized businesses and Internet use: unrealized potential? (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 229-235 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The findings of a study by Auger and Gallaugher (1997), in addition to suppositions and anecdotal evidence provided in a number of articles, suggest that there may be key areas of difference as well as similarities in Internet usage patterns among small and mid-sized businesses. Since large businesses are both potential customers of and suppliers to small to mid-sized businesses, it is important to understand their Internet usage patterns as well. The study was designed as a preliminary examination contrasting such usage among large and small and mid-sized owner-operated firms. Study findings suggest mid-sized businesses may be at a competitive disadvantage in their current operational use of the Internet. Small businesses in the study were more likely than mid-sized or large firms to have a home page and to reveal computer/technology programs as potential Internet services needed to improve current operations. Future research must continue to examine the role the Internet can play in allowing small and mid-sized businesses to be more competitive in today's technology based global environment.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217786
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  • 92
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    Digitale Medien
    File not found: the problems of changing URLs for the World Wide Web (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 247-250 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Explores the issue of changing URLs and provides a brief analysis of the degree to which change is occurring. Examines the range of potential solutions and provides discussion concerning the reasons for outdated and inaccurate URLs.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217867
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  • 93
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    Digitale Medien
    Inclusive management (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 251-256 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Discusses the use of a corporate Internet in a geographically-spread consulting firm, James Martin & Co., to share ideas, vision, client information and results. Illustrates with examples. Applications include a quarterly Employee Attitude Survey and regular discussion forums. Proposes that a well-designed corporate intranet is a highly effective method of making intangible vision and mission pledges more tangible.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217876
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  • 94
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    Digitale Medien
    Global delivery of education via the Internet (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 257-265 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Describes the issues associated with global delivery of education via the Internet, as well as the academic, technical, administrative, instructional, and behavioral considerations. Also presents a course delivery prototype, which has been designed to serve as a shell for the development of full-length courses. The paper's position is that eventually a cyber-academia will be progressively formed, with its own culture and institutions, which will meet the needs of those who are time or place constrained.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217885
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  • 95
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    Digitale Medien
    Evaluating Internet information services in the Asia-Pacific region (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 266-271 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: States that there has been a trend for publications in the Asia-Pacific region to move to a combined print and electronic medium, in an effort to achieve the goals of social equity and increased exposure to the worldwide community through the World Wide Web (WWW). Reviews some of the mechanisms by which this transition can be evaluated with respect to these two goals, both economically, but more importantly, in terms of user-behaviour recorded WWW server access logs. The auditing of these logs facilitates new forms of market research which are impossible to conduct on traditional paper publications, as objective, quantitative information about usage patterns can be measured directly from key variables such as country of origin, most popular content pages, and typical access errors. It is argued that these audits can be used effectively for future planning, developing popular content areas, and creating publicity policy for electronic publications. The transition to a joint paper and electronic format for the South Pacific Journal of Psychology is presented in a three-month case study, with important issues, such as the importance of indigenous contributions, being resolved using statistics computed from the server access logs.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810217894
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  • 96
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    Digitale Medien
    Task performance using the library and Internet to acquire business intelligence (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 290-302 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The Internet is increasingly being used as a potential library substitute for a wide variety of business information tasks. However, little comparative research exists on the impact of such uses on task performance. This study examined performance differences (perceived, actual, and temporal) for a strategic business information acquisition experimental task when subjects used a library or the Internet. It was found that task performance decreased and time to completion increased when using the Internet as compared to the library. This paradox of performance enhancement expectations and actual outsomes when using the Internet may be temporal or idiosyncratic, or it may signal that our assumptions about traditional and electronic repositories are invalid. In any case, it is imperative that research on task performance continues to be done in order to ascertain the viability of this repository for information tasks. Implications of these findings and avenues of future research are discussed.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810231032
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  • 97
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    Digitale Medien
    Facing life without the Internet (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 303-312 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The size of that section of the electronic market place known as the Internet is substantially dependent on how many people acquire and retain Internet access. This core of Internet users is the bedrock on which electronic commerce will be built. More attention has been given to the reasons why people join the Internet community than to their motivation for leaving. We therefore sought to carry out exploratory research into the thinking of some of the likely Internet defectors in order to identify intelligent questions which could form the basis for subsequent experimental hypotheses. At the same time we took the opportunity to examine possible critical mass effects in the adoption of the Internet as a piece of innovative technology, and to shed some light on the question of knowledge gaps, more recently characterised as the problem of the information rich and the information poor.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810231041
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  • 98
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    Digitale Medien
    The importance of trust in electronic commerce (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 313-321 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: In this paper a new concept "trust", and how it influences the process of managing the security of an organization operating in an electronic commerce environment has been introduced. Pragmatically, the study suggests awareness for organizations entering into electronic commerce and theoretically the study aims to develop a framework of trust and security for electronic commerce thus providing a set of guidelines for secure electronic commerce.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810231050
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  • 99
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    An Internet-based framework for federated process support (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 425-433 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: The coupling of process-centered environments (PCEs) with distributed object architectures like COM, CORBA and Java opens up an unprecedented range of possibilities in terms of automatic process management. The human factor is still the major component of the software process but its role is changing, as is the kind of support it needs. Focusing on the interactions between different distributed PCEs (heterogeneous federation), we present an Internet-based framework for the definition and enactment of federated processes. A CSP-like process definition language makes distribution problems transparent to the process designer while compiler and execution engines exploit Internet technology in order to map process specifications into the actual IT infrastructure. Different solutions are investigated for both the deployment of the enactment components and their interaction with local PCEs.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810241284
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  • 100
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    Digitale Medien
    Facilitating designer-customer communication in the World Wide Web (1998)
    Bingley : Emerald
    Internet research 8 (1998), S. 442-451 
    Details
    ISSN: 1066-2243
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Informatik
    Notizen: Introduces a way to design geographically distributed virtual prototyping, a new Internet technology, in order to facilitate designer-customer communication in the product development of small electronic devices, such as mobile telephones. First, we will present our research in the concept design domain with a set of requirements focusing on communication between the designer and the customer. Second, a technique called "smart virtual prototyping" will be presented to elaborate on the virtual prototyping techniques to be used over the World Wide Web. Third, we will present the main ideas, architecture and selected software techniques of WebShaman, which is an application built to demonstrate how a distributed virtual prototyping system could support geographically distant designer-customer communication. Finally, we discuss the possible impact of the distributed virtual prototyping approach on the WWW community.
    Materialart: Digitale Medien
    URL: http://dx.doi.org/10.1108/10662249810241301
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