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  • Emerald  (5,890)
  • 2010-2014
  • 1995-1999  (5,890)
  • 1985-1989
  • 1999  (3,058)
  • 1997  (2,832)
Collection
Publisher
Years
  • 2010-2014
  • 1995-1999  (5,890)
  • 1985-1989
Year
  • 101
    Electronic Resource
    Electronic Resource
    The UK context of workplace empowerment: Debating HRM and postmodernity (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 163-177 
    Details
    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Offers insights into workplace empowerment by concentrating on the wider contemporary (UK) context of work, conceptualising work in the on-going debates on human resource management (HRM) and postmodernity. Connections are made between theory and practice in HRM and postmodern critique, drawing on an empirical case study. Compares the postmodern motifs of consumerism and consumption, commodification and image projection and the HRM ideals of commitment, individuality and continuous development. Suggests that viewing HRM as discourse may enable a focus for, if not a reconciliation of, the debate between theoretical HRM and HRM in practice.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14634449910298231
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  • 102
    Electronic Resource
    Electronic Resource
    Developing individual freedom to act: Empowerment in the knowledge organization (1999)
    Bradford : Emerald
    Empowerment in organizations 7 (1999), S. 204-212 
    Details
    ISSN: 0968-4891
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Empowerment, a term often misunderstood, is a synergistic process of individual development through which the base of influence in an organization is enlarged. Individual empowerment requires that the philosophy of the organization, principally enacted through its administrative system, support employees in accomplishing organizational goals. Support comes from effective and efficient managerial allocation of organizational resources. Two different organizational philosophies are presented and discussed in terms of their impact on empowerment: organizational resource conservation and organizational resource integration. Differences between the philosophies are explained through a conceptual model of preventing failure versus assuring success. Implications of each philosophy for the practice of management in knowledge organizations are discussed. These implications are based on the assumption that managerial behaviors determine how successful will be the process of empowerment.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14634449910303603
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  • 103
    Electronic Resource
    Electronic Resource
    Instant bookmarks for pricing strategists (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 13-17 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Recognizes that Web surfing can be a little unrewarding and aims to ease the task by reviewing specific resources that are available. Recommends various sites to visit, covering sites which provide links to other sites, information sources, business magazines, journals, management education, networking and skills. Supplies the URL number, reasons to visit the site and a brief outline of what each site has to offer.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710155510
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  • 104
    Electronic Resource
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    CAPPLAN: a decision-support system for planning the pricing and sales effort policy of a salesforce (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 30-39 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Describes the decision-support system CAPPLAN which has been developed for firms which sell their products through a salesforce to industrial customers or wholesalers and retailers. Explains that in such situations, it is common practice to negotiate the price based on guidelines provided by the sales management. Details how CAPPLAN offers a jointly optimal differentiation of prices and allocation of calling effort across account groups subject to both a limited production capacity and working-time capacity, and also provides a parametric optimization of prices and calling effort for varying levels of production capacity. Reports how the system has been applied at an industrial photo laboratory selling the development of film and the production of prints through retailers, resulting in a substantial improvement in profits.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710155547
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  • 105
    Electronic Resource
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    Gaining sustainable competitive advantage through strategic pricing: selecting a perceived value price (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 70-79 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Sustainable competitive advantage is recognized as a critical factor for survival in the turbulent environments of the 1990s. The limited use of pricing as a strategic tool to gain and hold competitive advantage has created an opportunity for companies willing to redesign their competitive portfolios and go with unorthodox strategy mixes. Proposes an approach to value pricing that can be used to seize and drive competitive advantage, and which yields a price that minimizes the risk that buyers will not perceive value at least equivalent to that provided by a reference product. At the same time, the risk to sellers of not achieving minimum margins is controlled. Suggests that this approach enhances the ability of management to develop dynamic and proactive strategies for pricing.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710163629
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  • 106
    Electronic Resource
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    How to use a two- product strategy against low-price competition (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 108-115 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Many brand manufacturers are facing increasing competition from competitors entering the market with extremely aggressive prices. To face this new competition the branded manufacturers traditionally lower their own prices or do not react to such attacks at all. Both strategies are not optimal. A third alternative is the two-product strategy which can be successful in many cases. This strategy foresees a second, lower positioned product to be added to the existing higher positioned brand product, which is targeted directly against the low-priced competitors. The most important aspect for such a strategy is that the two products are differentiated strongly enough to minimize cannibalization. This can be achieved by differentiating brand, quality, price and/or distribution. A two-product strategy has proven successful in many countries and markets, but can also help in a less competitive environment by opening new distribution channels or offering more customized products for specific market segments.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710171882
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  • 107
    Electronic Resource
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    Mode of payment and formation of reference prices (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 142-147 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: States that reference price has emerged as a central feature in consumer decisions. The goal of this study was to explore the contribution of mode of payment to the formulation of personal reference prices (what one believes to be a fair price for a product) and reservation prices (the highest price one is willing to pay for a product). Reference prices for the products were significantly influenced by mode of payment (check, cash, credit card). Those in the credit card condition formulated significantly higher reference and reservation prices than when other modes of payment were considered. That credit cards can raise reference prices leads to a better understanding of why consumers spend more with credit cards.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710184635
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  • 108
    Electronic Resource
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    A cointegration analysis of demand: implications for pricing (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 156-163 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The use of modeling and statistics for the design and development of pricing strategy is prevalent in academia as well as the industry. One of the more commonly used tools by researchers and managers alike for the estimation of linear demand models is the ordinary least squares (OLS) regression. Unfortunately, a majority of data sets to which such models are applied suffer from nonstationarity - that is, the dependence of a variable on its prior values - thereby violating the assumptions of a basic (naïve) regression model. Estimates of variables under these conditions are known commonly to be inflated and inaccurate. While this problem is well-known and can be corrected for among statisticians and econometricians, a simple and effective tool has not yet been designed for managers - the actual users of such models. Studies some of the problems encountered when using a naïve model and proposes a simple method to check for nonstationarity and redesign the model to account for the same. Using scanner data on soup, shows that the redesigned model predicts better, fits better and offers more meaningful results. Finally, looks at the implications of estimating such models for pricing strategies and issues. Surface response analysis shows how a manager can use such models for conducting insightful studies on price sensitivity.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710184653
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  • 109
    Electronic Resource
    Electronic Resource
    The value of using students as participants in educational software development: differentiated outcomes within an open learning environment (1999)
    Bradford : Emerald
    Campus-wide information systems 16 (1999), S. 179-185 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Not enough attention has been given to the psychological and educational value of student participation. Provides an overview and some answers derived from a project on guided design and development of interactive multimedia learning environments. Shows the relevant trends in modern education as well as the psychological relation and benefits to the learners and the institution. The time has come to use the challenges of design in a constructivist fashion.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650749910300799
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  • 110
    Electronic Resource
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    The use of the Internet for business: the experience of early adopters in Singapore (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 217-228 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Focuses on business firms in Singapore, identifying the industries in which the Internet is being used for business. These firms are early adopters in the local environment where use of the Internet for business is a new phenomenon still, and they provide information about their Internet experience in terms of their use, perceptions, and the problems encountered. Finds that companies in seven major industries lead in the business use of the Internet in Singapore: computer and information technology; hospitality; manufacturing; travel; retail; publications; and banking and finance. Most of the survey respondents use the Internet for marketing and advertising, customer service and support, information gathering, and, to a lesser degree, electronic transactions. The respondents' perception of the attributes of the Internet are largely positive. The problems encountered by the respondents include difficulty in locating information, rising costs of Internet use, and security.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710171869
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  • 111
    Electronic Resource
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    The base delta principle (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 329-336 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Proposes a system in which the information superhighway can be built, maintained and routinely upgraded by the efforts of multitudes of small scale servers looking after only their own individual economic interests. Each server will be classified as either a "parasitic" server or an "integrated" server. At a given band-width level, integrated servers are equal to each other in their network, but parasitic servers will be functionally dependent on their integrated parent servers to which they must pay a fee. Although it is initially cheaper to open a parasitic server, economic incentive will motivate owners of parasitic servers to make their servers integrated. The primeval seed of this network will be a structure composed of three servers arranged in a triangle called the "base delta." The first integrated servers will be connected to each of the three base delta servers. Later, servers will have to be connected to at least three other integrated servers to qualify as integrated servers. Each base delta will have a territory extending from it that, when intermeshed with other base delta territories, will become "integrated" base delta territories. All integrated servers within integrated base delta territories are equal to each other in function. The aim is to motivate the owners of independent small-scale servers in such a way as to cover the globe with integrated base delta territories.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710187150
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  • 112
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    Library OPACS on the Web: finding and describing directories (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 337-341 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Several articles in the journal Campus-Wide Information Systems have been devoted to describing the different directories which link to library catalogs on the Internet and the World Wide Web. Some of the directories reviewed in this ongoing series on OPACs were Hytelnet and Libgopher for telnet based catalogs as well as WebCats, Libweb, LC Z39.50 Gateway and the WWW Library Directory-Framed Edition for the web-based OPACs. Gives current descriptions of some of the major directories; namely, LibWeb and WWW Library Directory which list and link to library homepages as well as Hytelnet and WebCats which are devoted to listing and linking to the library OPACs. In addition, summarizes the techniques used in finding new directories.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710187358
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  • 113
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    Identifying user-based criteria for Web pages (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 252-262 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Reports on Phase I of a two-part project to identify and implement user-based design criteria in World Wide Web pages. The purpose of the identification phase (Phase I) is to identify the criteria that influence a particular user community's use of the Web and to analyze these within the context of the users' overall information-gathering behavior. Data were gathered through a questionnaire and electronic focus group session with nine faculty from four business schools. Participants identified 49 Web page features which clustered into eight broad categories of criteria having a significant positive or negative impact on their use of WWW pages. They also identified types of information normally used in work activities; methods of finding this information within the current information service environment; likely changes in behavior if the information became available via the Web, including willingness to pay.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710187141
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  • 114
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    Mozart versus Minsky: information bias on the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 263-268 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Notes that until the advent of the Internet, major libraries and text repositories were considered by all as bastions of information, but the Internet has opened up a treasure-trove of information for researchers and seekers of knowledge throughout the world. It has become common practice by researchers of all kinds to turn to the Internet as a convenient source of information. Asks how effectively does the Internet really present these researchers with a representative picture of the state of human knowledge? Identifies the potential misuse of the Internet as a source of biased information. Defines biased information as information not representative of the state of human knowledge. In order to provide a basis for comparison, begins by defining the concept of a representative subset, which is used as a basis for comparing the nature of different information resources. This is followed by a presentation of the use of the knowledge-comparison function in evaluating different information resources. Then discusses the significance of information equivalence in the information age as a basis for setting concrete goals for Internet research policy. Concludes by presenting a number of courses of action including a description of X-DEX, an Internet indexing standard based on the US Library of Congress cross-reference system.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710187259
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  • 115
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    Creating common knowledge: school networking in an urban setting (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 274-286 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes a project currently under way in the Pittsburgh Public Schools seeking to develop new environments for teaching and learning using the technology of wide area computer networks. The history of this project offers lessons for other school districts which might wish to develop similar resources for their own use. Extracts a set of guidelines that can be followed by these other school districts.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710187277
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  • 116
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    Visits, hits, caching and counting on the World Wide Web: old wine in new bottles? (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 5-8 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Explores the problems of "counting" hits and visits to Web sites on the World Wide Web. Nominally, cyberspace offers unrivalled monitoring and tracking potential when compared with other marketing media. However, further inspection reveals some complicating factors. Identifies the phenomenon of cache memory, the use of proxy servers and trawler software and explores their influence on under- and over-counting. Drawing on the hierarchy of effects model developed by Berthon et al. (1996), presents a series of correction factors. Concludes that the problem of accurate counting on the Web is a new manifestation of an old problem: old wine in new bottles.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159791
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  • 117
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    Censorship on the information highway (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 59-60 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Provides summaries of the arguments of two contributors to The Australian, debating the case for and against censorship on the Internet network.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710799016
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  • 118
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    Balance or bias? Information selection for the researcher (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 53-58 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Argues that the growing availability of information, especially from electronic sources, offers both potential and problems for the researcher. Increasingly, information has become a commodity, commissioned for a specific purpose and shaped to fit the needs of the commissioner. It follows that user requirements will dictate not just the research remit (what information to collect) but also the selection criteria (why the information is needed). Establishing why information is needed is an integral step in deciding on the particular focus or slant that any search strategy, and subsequent information analysis, must take. A comprehensive, or indeed a balanced, collection of information may be neither necessary nor desirable. End-users may only require information that will support their information need. Choice of information sources will also be governed by these information needs, and their selection is a vital factor in the provision of useful, relevant information and its successful communication to the end-user.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159863
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  • 119
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    Computer abuse: vandalizing the information society (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 61-66 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Examines the damaging effects that malicious computer abuse, such as hacking and viruses, can have on the development of an information-based society. Computing and telecommunications technologies are a key ingredient in the realization of this society, but are increasingly the targets of criminals and mischief makers. Highlights the apparent escalation in computer-abuse incidents, as illustrated by a number of recent surveys, and examines the effects that these may have on the public perception of technology (and, hence, the smooth transition to the information society). Also presents some broad recommendations regarding what can be done to address the problem. This considers both technical measures to help safeguard systems and revised attitudes to computer abuse, to insure that incidents can be dealt with more effectively.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159872
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  • 120
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    Security considerations of doing business via the Internet: cautions to be considered (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 9-15 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Looks at the growth and potential of the Internet in relation to security issues. Presently, lack of security is perceived as a major roadblock to doing business on-line. Risks of system corruption, fraud, theft and viruses point companies to the need for enhanced security. Investigates the importance of securing a company's systems, its individual users, and its commercial transactions, and provides a checklist along with a brief discussion of available protection measures for these three primary security concerns.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159809
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  • 121
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    The information society and the Church (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 16-26 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the (primarily Catholic) Church in the "information society," and explores the nature of communications in this context, and specifically the Internet. Suggests that the Church must embrace today's communications media and leverage its position as social and ethical advisor and counselor within the primarily capitalist social systems within which it operates. Sees the Internet as morally neutral technology, able to be utilized as a force for good or bad, education, propaganda and entertainment, and challenges the Church to embrace its utilization.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159818
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  • 122
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    A view through the glass: aquariums on the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 27-31 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Aquariums include exhibits and enclosures of freshwater and marine plant and animal species. Notes that a rapid expansion in the number of aquariums has occurred over the last ten years and in addition the complexity of exhibits and activities is also expanding in an aquarium "explosion." Points out that increasing interest in the environment and in marine life has led to significant economic success for aquariums. This is part of a trend in "entertainment and recreation involving animals" which also includes theme parks and zoos. Similar in many ways to museums and galleries, aquariums display species within restricted conditions. Lists various Internet addresses of aquariums using the Internet to take advantage of presentation techniques and wider audiences.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159827
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  • 123
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    Brussels and the global information society (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 43-45 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Considers the correct role of the European Commission in the light of its dependency on information from all European Union institutions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159845
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  • 124
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    Security aspects of an enterprise-wide network architecture (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 8-15 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Two main areas of activity can be identified in the field of network security: the local area network and the common point between networks. Presents an overview of two projects concerning the above-mentioned areas. While the first will concern security architectures based on active firewall components, the second presents a secure intranet solution. The combination of active firewall components with the DMZ concept can translate a security policy into reality and will result in a high level security firewall system. One of the most important security problems in an intranet is to ensure that every user has access only to the information which is relevant for his/her work. In our project this is solved using role-dependent information access for each user.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910251264
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  • 125
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    Architectures for secure portable executable content (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 16-24 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Java programming language supports the concept of downloadable executable content; a key technology in a wide range of emerging applications including collaborative systems, electronic commerce, and Web information services. Java enables the execution of a program, on almost any modern computer regardless of hardware configuration and operating system. Safe-Tcl was proposed as an executable content type of MIME and thus as the standard language for executable contents within e-mail messages. However, the ability to download, integrate, and execute code from a remote computer, provided by both Java and Safe-Tcl, introduces serious security risks since it enables a malicious remote program to obtain unauthorised access to the downloading system's resources. In this paper, the two proposed security models are described in detail and the efficiency and flexibility of current implementations are evaluated in a comparative manner. Finally, upcoming extensions are discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910251273
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  • 126
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    Strategies for content migration on the World Wide Web (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 25-34 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The World Wide Web has experienced explosive growth as a content delivery mechanism, delivering hypertext files and static media content in a standardised way. However, this content has been unable to interact with other content, making the Web a distribution system rather than a distributed system. This is changing, however, as distributed component architectures are being adapted to work with the Web's architecture. This paper tracks the development of the Web as a distributed platform, and highlights the potential to employ an often neglected feature of distributed computing: migration. Argues that all content on the Web, be it static images or distributed components, should be free to migrate according to either the policy of the server, or the content itself. The requirements of such a content migration mechanism are described, and an overview of a new migration mechanism, currently being developed by the authors, is presented.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910251318
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    Distriblets: Java-based distributed computing on the Web (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 35-40 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes a system for using the World Wide Web to distribute computational tasks to multiple hosts on the Web. A programmer with a computation to distribute registers it with a Web server. An idle host uses this server to identify available computations and downloads a Java class to perform the computation - we call this class a distriblet. The paper describes the programs written to carry out the load distribution, the structure of a distriblet class, and our experience in using this system.
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    URL: http://dx.doi.org/10.1108/10662249910251327
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    Managing large WWW sites (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 41-48 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The trend towards ever-larger WWW sites with hundreds of thousands of pages maintained by teams of developers has made apparent the need for tools to manage such large-scale efforts. In this paper we present a mechanism for organising and manipulating groups of nodes and links in WWW sites. These constructs are used to create dynamic views of the data in a given site according to various organisational and presentational criteria. Moreover, proven techniques for the management of hypertext networks (e.g. versioning, variants, etc.) can be readily implemented through the use of this model. Additionally, the model allows the creation of user views through the combination of these constructs via a number of operations. After the description of our model we present a prototype system developed at the University of Geneva that demonstrates how the mechanisms included in our model can be integrated into an existing http server. We then examine how the same mechanisms can be employed in the management of large WWW sites.
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    URL: http://dx.doi.org/10.1108/10662249910251354
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    Multimedia applications in heterogeneous Internet/ATM environments (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 49-57 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: New application types such as distributed multimedia applications have to provide a certain quality of service (QoS) to the users. Since they handle time-critical information such as audio and video data, they need appropriate support from the system components and especially from the network. New protocols and mechanisms have been developed over recent years to offer integrated services by serving both discrete media data (such as text and graphics) and continuous-media data (i.e. audio and video) in digital networks. Internet and asynchronous transfer mode (ATM) are the main players in this area and both possess QoS architectures which allow them to integrate services of data- and tele- communications formerly performed by separate infrastructures. We believe that both will co-exist for a significant amount of time, potentially complemented by other, perhaps simpler, approaches which are currently under investigation, such as differentiated services. Therefore, an interaction between these two architectures is necessary. In this paper, we discuss interaction approaches for the QoS architectures developed for the Internet and for ATM. We base this description on requirements and scenarios of multimedia applications and on the possible communication patterns considering different topological variants for heterogeneous Internet-ATM networks.
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    URL: http://dx.doi.org/10.1108/10662249910251363
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    Mechanisms of component-oriented software development (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 66-75 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Componentware is a new paradigm in software development that is based on the concept of a software component. Software components are self-contained, immutable units of software which can be distributed over large networks or even over the Internet. The distribution of software components requires new, Internet-based search and retrieval mechanisms. A set of collaborating software components is called componentware. We discuss the architectural requirements and mechanisms of componentware, a technical realisation of a componentware architecture, and identify obstacles in building componentware. Finally, we propose possible solutions for the realisation of componentware and componentware architectures.
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    URL: http://dx.doi.org/10.1108/10662249910251381
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    Mobile access to the Internet: a mediator-based solution (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 58-65 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Nomadicity is a new challenge for computing and communication technologies. Modern cellular telephone systems extend the usability of portable personal computers enormously. A nomadic user can be given ubiquitous access to remote information stores and computing services. However, the behaviour of wireless links creates severe inconveniences within the traditional data communication paradigm. In this paper we give an overview of the problems related to wireless mobility. We also present a new software architecture for mastering the problems and discuss a new paradigm for designing mobile distributed applications. The key idea in the architecture is to place a mediator, a distributed intelligent agent, between the mobile node and the wireline network.
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    URL: http://dx.doi.org/10.1108/10662249910251372
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    Educational superhighways - in the public or private interest? (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 225-231 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Considers the world-wide emergence of "educational superhighway" policies: government programmes aiming to connect school systems to the Internet - and explores their relevance to education. By examining the key actors and motives behind educational Internet initiatives the paper argues that such policies are primarily economically not educationally driven. The implications of this are then considered in the light of increasing global information priorities.
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    URL: http://dx.doi.org/10.1108/10662249910274629
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    Enhancing the quality of low bit-rate real-time Internet communication services (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 212-224 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Internet environment, with its packet-switched network and lack of resource reservation mechanisms, has made the delivery of low bit-rate real-time communication services particularly difficult and challenging. The high potential transmission delay and data packet loss under varying network conditions will lead to unpleasant and unintelligible audio and jerky video play-out. The Internet TCP/IP protocol suite can be extended with new mechanisms in an attempt to tackle such problems. In this research, an integrated transmission mechanism that incorporates a number of existing techniques to enhance the quality and deliver "acceptable" real-time services is proposed. These techniques include the use of data compression, data buffering, dynamic rate control, packet lost replacement, silence deletion and virtual video play-out mechanism. The proposed transmission mechanism is designed as a generic communication system so that it can be used in different systems and conditions. This approach has been successfully implemented and demonstrated using three separate systems that include the Internet Phone, WebVideo and video-conferencing tool.
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    URL: http://dx.doi.org/10.1108/10662249910274610
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    The knowledge continuum - organizing for research and scholarly communication (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 232-242 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Office of Information Services (OIS) at the National Institute of Standards and Technology (NIST) is undergoing a major organizational transition to function as a cohesive unit under the concept of the knowledge continuum. The concept is based on the premise that the processes which contribute to the creation of new knowledge in the research environment form part of a continuum which has no beginning and no end. Thus, it concludes that the knowledge continuum is best served by an organizational structure which extends its contribution and role in the scholarly process of research to produce and disseminate results which benefit scholarly communication. The knowledge continuum assesses the various elements that contribute to scholarly communication and seeks to provide a continuum of support services whereby the identification, absorption, utilization, and manipulation of existing knowledge merge with the organization, creation, and dissemination of new knowledge. This case study analyzes the application of the concept of the knowledge continuum, through the use of Internet technology, and the resulting organizational implications and conclusions.
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    URL: http://dx.doi.org/10.1108/10662249910274638
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    Digital signature management (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 262-271 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Digital Signature Project (ELU-project) is coordinated by the STUZZA, a subsidiary of the leading Austrian business banks. The aim of the project is to establish an infrastructure for applying smart card-based digital signatures in banking and electronic commerce applications. One important requirement is to conform to all relevant international standards to ensure interoperability in case of a later connection to an international certification infrastructure. One part of the infrastructure is a public directory in the form of an LDAP-server from which the X.509v3 certificates of the public signature keys can be retrieved. To provide for integrity, strong data authenticity and non-repudiation of all directory information it was important to apply some security features that have not been standardized for LDAP yet. In this way the user can be sure that he is talking to the trusted directory when retrieving certificates and certificate-related information. In this paper we give an overview of the project and some insights into some of the interesting parts of the system specification and design.
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    URL: http://dx.doi.org/10.1108/10662249910286725
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    A study of student perspectives on Web-based learning: WebCT in the classroom (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 393-408 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: WebCT has been used to support traditional teaching techniques for the entire 1997-98, and half of the 1998-99, academic years. It was used within the structure of over 60 courses (enrolling a total of more than 1,000 students) in the English, Theology, Modern Languages, Nursing, Occupational Therapy, Management Information Systems, Law, Pharmacy, Medicine, and Business programs. Concerned with the impact WebCT might have within a traditionally oriented liberal arts teaching environment, the author explored the views of the students, rather than the faculty and system administrators, who were required to use the WebCT tools in their classes. Data from students addressing the use of WebCT in their classes are now available for three full semesters, providing an expanded assessment over earlier findings. The ramifications of the use of WebCT as a course adjunct and course presentation tool are addressed based upon the data collected from Creighton University students over the past 18 months of WebCT use.
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    URL: http://dx.doi.org/10.1108/10662249910297796
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    En route to TQM: organizational learning through quality circles (1997)
    Bradford : Emerald
    Training for quality 5 (1997), S. 84-87 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Explains why companies wishing to make the transition to TQM must address the issue of organizational learning. Also provides some evidence that quality circles (QC) can facilitate organizational learning in the quality context. Discusses three theoretical stages of organizational learning, and demonstrates how QCs can assist organizations in progressing through the first two of these. Explores specific aspects of organizational learning relevant to TQM, which can be effected through the medium of QCs. Concludes that QCs could prove a useful vehicle for initiating some of the changes and attendant learning which the transition to TQM entails.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879710167674
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    Using empowerment to turn employees into entrepreneurs - an internalization too far? (1997)
    Bradford : Emerald
    Training for quality 5 (1997), S. 78-83 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Argues that empowerment programmes aim at inducing "entrepreneurial" behaviours and attitudes in employees, and that this aim ignores a fundamental internal inconsistency. Further, the traditional structure of formal organizations excludes a number of the conditions necessary to sustain such behaviour. Poor or diminished job security, the absence of real ownership stakes for employees, the continued power of formal authority, all militate against the objectives of true empowerment. In addition, the lack of adequate "reality-testing" mechanisms for internal communications puts organizations seeking to reap the benefits of an empowered culture in a difficult and possibly dangerous position. Uses evidence from senior HR/OD executives in organizations which have introduced empowerment to substantiate the claims made.
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    URL: http://dx.doi.org/10.1108/09684879710167665
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    The missing quality dimension in a Chinese-based society - Hong Kong (1997)
    Bradford : Emerald
    Training for quality 5 (1997), S. 112-115 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: A survey instrument based on the fundamental concepts of TQM in BS 7850 was developed to measure employees' motivation and behaviour towards practising TQM in Hong Kong. Principle-component factor analysis was employed to analyse the data. Three factors were found, namely the technology, the system and the philosophy, with emphasis on different aspects of TQM. Factor scores were then computed and empirical results showed that there exist three dimensions of quality and that Hong Kong employees are more motivated by the technical aspects of TQM, such as reducing quality losses and continuous improvement. On the other hand, the philosophy aspect of quality has not been emphasized.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879710173361
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    Auditing: a slapped wrist or a helping hand? (1997)
    Bradford : Emerald
    Training for quality 5 (1997), S. 116-120 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Nortel Fixed Wireless Access identified a need to move from a very functional-based management system to that of a process-based system. This need was identified by the audit group and also via feedback from the employees assessed during functional audits. The functional audits up to that point had been perceived as not giving full value to the business. The feedback received highlighted the fact that people performing individual functional tasks knew what was wrong in the process and did not need auditors to tell them this. So it was felt that a completely new process-based audit was needed. Describes how, as a result, the audit methodology was completely redesigned, with a new focus on process improvement. Outlines some significant improvements in the auditing process which have been achieved using the new audit methodology. Generalizes the experience so as to make it available to similar settings.
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    URL: http://dx.doi.org/10.1108/09684879710173370
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    Team leader style: enhancing the creativity of employees in teams (1997)
    Bradford : Emerald
    Training for quality 5 (1997), S. 146-149 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Shows that the communication style that team and project leaders use to enhance team creativity is of paramount importance in trying to promote creativity in the workplace. Team leaders need to be trained to exhibit a communication pattern that enhances team creativity, but they should be trained in such a way that team members perceive accurately the message the team leader is portraying. Explains how team leaders can be trained to exhibit a consultative/team-oriented communication style to enhance team creativity, as opposed to a directive/assertive style, such that team members perceive the team leader's message accurately. Describes a follow-up evaluation process, including sample questions for a survey of team members' perceptions of leader style.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684879710188149
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    Self-management: implications for teacher training (1997)
    Bradford : Emerald
    Training for quality 5 (1997), S. 160-168 
    Details
    ISSN: 0968-4875
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Argues for the importance of self-management in ensuring quality of teacher performance. Aims to propose a framework of teacher self-management and draw implications for teacher training. Teacher self-management is a continuous process comprising two self-propelling cycles. The major cycle consists of five sequential stages, in which teachers as strategic actors will be aware of the changing education environment and able to readjust their personal goals and action plans to meet emerging challenges. The support cycle facilitates action learning in various stages of the major cycle. Practising in the major and support cycles, teachers may develop the necessary self-renewal and competence for ensuring the quality of their professional work in the changing environment. From this conception of self-management, the traditional staff development practice in school can be re-engineered to maximize opportunities for facilitating teachers' self-management and self-learning. For both pre-service and in-service teacher training, the self-management theory can also bring alternative ideas for reforming teacher education programmes and preparing teachers for quality performance in a changing education environment. The implications should be useful not only to educational organizations but also to other professional organizations.
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    URL: http://dx.doi.org/10.1108/09684879710188167
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    Effects of price reduction sale ads on consumer responses (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 116-125 
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    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: An experiment was conducted in which level of claim (plausible versus implausible), claim type (tensile versus objective), and brand familiarity were manipulated to determine consumer responses to sale ads. Conducted in an Asian setting using percentage instead of dollar value price reductions, the results replicated and extended past findings in the pricing literature. Specifically, implausible claims that purported exaggerated savings led to greater discounting, higher perceived price reduction, higher perceived offer value, and higher shopping intention than those with plausible price reductions. Objective price claims that state the exact amount of reduction generally elicited more favorable responses than tensile claims of the "save up to ____ percent" genre. When the price reductions were implausible, tensile claims resulted in higher discounting, lower perceived price reduction, and lower perceived offer value than did objective claims. Finally, greater brand familiarity resulted in higher claim discounting and lower perceived price reduction when the claims were implausible rather than plausible. Theoretical and managerial implications are furnished together with directions for future research.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09684909710171891
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    Analysis of pricing strategies for new product introduction (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 132-141 
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    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: States that one weakness of new product introduction (NPI) is the elapsed time required to bring the product to market. Many manufacturing companies are losing the competitive race in this area to the speedy and effective execution process, which other successful companies (for example, some Japanese electronic manufacturers) use. Analyzes two sets of companies: those that bring the products to market early; and those which do so late. Describes the advantages of a company bringing product into the marketplace before its competitors, and how a company can wrestle away a larger share of the marketplace. Also provides some closed form algorithms for computing projected shares of sales volume. Using this formula, a company can compute what sales volume a company can lock-in by introducing a product to market when demand or need for a product is at its peak. Also provides a computational means for calculating possible loss of revenues when a company is not able to bring a product timely to the marketplace.
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    URL: http://dx.doi.org/10.1108/09684909710184626
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    The Filipino "tingui" retailing approach and cigarette price increase (1997)
    Bradford : Emerald
    Pricing strategy & practice 5 (1997), S. 148-155 
    Details
    ISSN: 0968-4905
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The practice of selling cigarettes by sticks is a phenomenon that can be observed among Asian countries. It is prevalent in urban centers where the retailing activity is one of the major economic activities undertaken by the middle and lower echelons of the social class. In a study of the switching of consumers from one brand to the other as a response to price increases, the practice has shown a bi-directional effect. In an inter-brand shift, it acts as a buffer slowing down the change in preference by granting the consumers an ability to buy the same brand even if the budget is not enough for one pack. The opposite, however, happens in the intra-brand (local to foreign) shift. The practice makes it easier for the consumer to shift by lowering the perceived "sacrifice" in incremental price vis-à-vis the differential value between the imported and local brand.
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    URL: http://dx.doi.org/10.1108/09684909710184644
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    Netiquette (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 269-273 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Netiquette is derived by merging the words network and etiquette. More specifically the term netiquette has been described as the conventions of politeness recognized on Usenet and in mailing lists. In the context of the new Internet global culture, attempts are being made to identify common standards of etiquette. Literally hundreds of specific netiquette suggestions are published. Identifies the following most frequently cited specific suggestions for online users: think first; write in upper and lower case; avoid abbreviations; be concise; avoid smileys; don't flame; don't take offense easily; don't evangelize; and know the audience. Netiquette breaches do not always bring retribution. Most breaches of politeness and courtesy may do no more than reflect poorly on the individual user. One who knows the rules of this new culture may well have an advantage over one who does not.
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    URL: http://dx.doi.org/10.1108/10662249710187268
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    Who is going online? Results from the National Capital FreeNet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 305-319 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The National Capital FreeNet (NCF) in Ottawa, Canada is one of the largest and most successful community online services in the world. A sample of 1,073 National Capital FreeNet (NCF) users were surveyed about their demographic characteristics, their access methods, and their levels of satisfaction. The results indicate that NCF users are not a specialized group in the community, but are comparable to the local regional population in age, education, and income. NCF users most often connect from home using modems, often using equipment and telephone lines purchased specifically for this service. NCF users connect to the system regularly, and usage of the system was not strongly related to demographic factors. NCF users are very satisfied with the system and satisfaction and donations were not strongly related to demographic factors or use of the system. These results suggest that this community network has a broad appeal and that current and future online services may have significant widespread impacts on individuals and society.
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    URL: http://dx.doi.org/10.1108/10662249710187303
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    Internet implementation in Brazilian K-12 schools (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 301-304 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Internet is a real phenomenon. This technology is being spread out in all fields of our society, including education. But Internet does not come alone; a new modus operandi is being deployed in the productive segments of our world. Presents a framework to implement Internet in K-12 Brazilian Schools. Shows how to make Internet a pedagogical tool to leverage the cognitive skills of the pupils and to be an enabler to reengineering the productive processes within the schools. Outlines the main obstacles to implement Internet, considering the Brazilian educational scenario. Presents conclusions about the need of a new educational paradigm for the schools and how the Internet can be useful in defining it.
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    URL: http://dx.doi.org/10.1108/10662249710187295
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  • 149
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    Internet's information highway potential (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 287-300 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Examines the Internet's potential for becoming an information highway. Defines the information highway and the Internet. Describes the characteristics of an information highway. The concept of an information highway puts some requirements on the infrastructure. The users of an information highway, who are located in the residential and business environment, have their share of requirements as well, but they focus on the requirements put forward by the services or applications they will use on an information highway. Checks whether the Internet has implemented these properties and how, or if work is going on to develop them. The framework for this discussion is the TCP/IP reference model. Places some emphasis on the IP next generation protocol, IP version 6 (IPv6). Provides an overview showing all the properties with an indication of how well the posed requirements are met. Concludes that the Internet certainly has potential for becoming an information highway.
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    URL: http://dx.doi.org/10.1108/10662249710187286
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  • 150
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    RPC-News: a real-time, personalized, Chinese news system (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 320-328 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: With the speedy growth of information quantity, people need a mechanism to discover automatically the information that interests them. Such a mechanism is called selective dissemination of information (SDI). Describes the design and implementation of an SDI system with the ability of delivering real-time, personalized news articles. In addition to delivering English news, it delivers Chinese articles also. Focuses on the problems that other researches seldom address. First, discusses how to store and delete news articles efficiently, then describes the user model to let users specify their interests. Finally, presents an efficient method to embed the ability to deliver Chinese as well as English news articles in the system.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710367736
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    OCLC's role on the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 46-47 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Briefly describes the history of the Internet and OHIONET. Discusses OCLC's role and involvement in providing a comprehensive service nationwide. Covers OCLC's commitment to provide selected services to its members via the Internet, and details the advantages of this.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710798990
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    World Thai Expert Link: a proposal in progress (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 32-42 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Proposes World Thai Expert Link (WorldTEL), to exploit new Information and Communication Technologies (ICTs), or telematics, as a main means of creating social groups and thus task-oriented workgroups in terms of motivational advantage and in a context of the psychology of interpersonal relations in a new geography of virtual space. Introduces the concept of "diaspora" communications in terms of the widespread distribution of special interest groups (e.g. experts, managers), highlighting related corporate communication issues, while concentrating on the Thai Expert diaspora. Touches on the critical philosophical issues and introduces a new relativity of space arising from the idea that, already, ICTs can enable spaces to move and people stay.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159836
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    Online directories for library catalogs on the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 48-50 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses two online directories, Hytelnet and Libgopher, which allow users to connect to a library catalog on the Internet.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710159854
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  • 154
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    Scholarly resources on the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 51-52 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes two categories of scholarly Internet resources: peer-reviewed electronic journals and academic discussion lists. Discusses the advantages and disadvantages of each in turn.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710799007
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  • 155
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    Internet: the marketing challenge of the twentieth century (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 95-100 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Internet has evolved into a dynamic source of information as well as an extraordinary marketing tool that is able to reach nearly any user. The Internet phenomenon has become a source for gathering timely information and converting data into profitable results at a faster rate for many firms and individuals in this revolutionary era of the twentieth century. Participants of the economy from households to foreign markets have found this dynamic phenomenal system to be a way to reach the masses with a large percentage of the Earth's composite knowledge. Examines the revolutionary impact of the Internet on the discipline of marketing for the next decade and next century.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710165226
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  • 156
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    A model for monitoring Web site effectiveness (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 109-115 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Presents a model which organizations can use to monitor Web site effectiveness. Argues that anecdotal evidence can be colorful but is not useful in structuring and managing an effective site. Suggests that traditional disciplines of composition and communication - explicit purpose, coherent structure, relevant conclusion - should be applied to Web site design. Concludes that customer feedback must be managed in a disciplined way, by ensuring that feedback is representative of the customer population as a whole, not just of those with a propensity to comment; and that the purpose and aims of a Web site must be thought through with the utmost care and attention to give a higher likelihood of creating an effective site.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710165244
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  • 157
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    Internet: the ultimate reference tool? (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 101-108 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Analyzes the Internet as a reference tool based on its ability to provide rapid access to authoritative information or sources of information. Reveals that the Internet provides no comprehensive mechanism for identifying quality information. Bibliographic structure is also disparate, making it impossible to adopt a coherent strategy for identifying quality information. A unified service interface would help alleviate this problem. An analysis of the use of the Internet by academic librarians reveals that existing bibliographic structure is not used to best advantage. Simple strategies which would limit these deficiencies, such as the use of electronic mail, are not used. Suitable training, from an introductory to advanced level, would alleviate this problem. Suggests the use of an amended version of Benson's decision tree as a pedagogical tool. This model would help to decide when to use the Internet and suggest search paths for different question types.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710165235
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  • 158
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    Real electronic commerce - smart cards on the superhighway (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 116-119 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses "smart cards" as electronic cash carriers. Examines technological innovations such as the Mondex "electronic purse" in the UK, where card values can be topped up by telephone. Forecasts that in the next few years, physical cash will be replaced as a main medium for transactions by "e-cash," which is cheaper to manufacture, more portable, and more versatile.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710165253
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    Financial services and the Internet - what does cyberspace mean for the financial services industry? (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 120-128 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Financial services is undergoing a period of unprecedented change - new products, new entrants, mergers and acquisitions, downsizing ... and now another new delivery channel: the Internet. The performance attributes of the Internet are related to both the needs of consumers and the nature of financial services products. Suggests loans, cross-border services, payments and "knowledge/advice" as areas of opportunity in the early development of this new marketplace. Explores scenarios for the future development of "bancassurer" offerings and for electronic commerce as a whole. Draws on some of Hyperion's recent experience in helping to launch electronic commerce services on the Internet, reengineering of financial institutions and electronic cash, to suggest approaches for organizations wishing to participate in this new "marketspace." While businesses can now begin to develop strategies for exploiting cyberspace, argues that existing organizational structures may be inappropriate.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710165262
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  • 160
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    Get linked or get lost: marketing strategy for the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 161-169 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Develops detailed marketing strategy recommendations for online commerce based on the general popularity of the Internet, the unique nature of doing business there, and how its attributes may be utilized for a successful marketing presence.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710171805
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    Adult IT programs: a discourse on pedagogy strategy and the Internet (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 129-152 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses strategies for implementing modern knowledge management curricula in academic programs for adult professionals. References the perspectives of multidisciplinary curricula covering information and society; multimedia and hypermedia; electronic information design and presentation; and infrastructure development and implementation. The analysis assumes the increasing involvement of highly trained professionals in adult education programs; the continuing growth of corporate universities in scope and breadth; the integration of corporate programs with traditional colleges and universities; and the increasing use of the Internet as a mechanism to coordinate, supplement, support, and integrate learning experiences. Advances historical and pedagogical methodologies as a means to provide perspective and structure for program development and future research. References an information technology (IT) program for mid-career information managers in Northern California and serving the high-technology area known as Silicon Valley.
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    URL: http://dx.doi.org/10.1108/10662249710165271
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    Jamaica: a World Wide Web profiler (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 129-139 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Internet has caused an information explosion and created a need to efficiently determine the relevance of information. This paper describes a system named Jamaica, which profiles the interest of a Web surfer. Jamaica searches desired information using different search engines. The hits are verified to eradicate erroneous links and duplicated documents. Refinement is carried out to customize and rank the results. Jamaica is built on a client-server architecture, achieving a compact, independent information profiler. Results of an evaluation carried out against a number of commercial search engines are shown to illustrate that Jamaica is able to obtain more relevant information compared to a single search engine.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910264891
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    A knowledge-based approach to domain-specialized information agents (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 140-152 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Finding specific information on the Web can be difficult and time-consuming due to the Web's tremendous size and the current speed of network connections. Information agents that search the Web on behalf of users are invaluable. Since information needs are diverse, there should be tools for users to build their own agents that specialize in finding the information they want. These tools should be usable by non-programmers. This paper describes ARIS, a shell for constructing information agents without coding. Our approach is akin to expert system shells, where the user supplies the knowledge for each specialist agent, and a common engine utilizes the agents' knowledge. An agent's search is guided by knowledge about how Web sites in a given domain are typically structured. We also report on our experiences with two agents built using ARIS.
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    URL: http://dx.doi.org/10.1108/10662249910264909
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  • 164
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    Perceptions of the Internet: what people think when they search the Internet for information (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 187-199 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The study described in this article aimed to gather insights into what people think when they search the Internet for information. The premise is that people relate to information services and systems metaphorically. In other words, they identify the system or service as analogous to something perhaps more mundane or commonplace. These are known as wild metaphors. They help to explain the unknown or unfamiliar and help us to learn new things. They arise from our individual beliefs and backgrounds but they are also inevitably influenced by our collective experience of contemporary media characterisations of the Internet. This study relates the analogies that academics in Australia report for the Internet with the satisfaction that they derive from information seeking on the network. It provides some insight into how academics in Australia perceive the Internet when they use it to search for information.
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    URL: http://dx.doi.org/10.1108/10662249910274575
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    Semantic processing performance of Internet machine translation systems (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 153-160 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Internet has the potential to facilitate understanding across cultures and languages by removing the physical barriers to intercultural communication. One possible contributor to this development has been the recent release of freely-available automated direct machine translation systems, such as AltaVista with SYSTRAN, which translates from English to five other European languages (French, German, Italian, Spanish and Portuguese), and vice versa. However, concerns have recently been raised over the performance of these systems, and the potential for confusion that can be created when the intended meaning of sentences is not correctly translated (i.e. semantic processing errors). In this paper, we use an iterative paradigm to examine errors associated with interlingual divergence in meaning arising from the automated machine translation of English proverbs. The need for the development of Web-based translation systems, which have an explicit cross-linguistic representation of meaning for successful intercultural communication, is discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910265025
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    The Internet as a "virtual cultural region": are extant cultural classification schemes appropriate? (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 178-186 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This paper examines the concept of the Internet as a virtual cultural region with its own demographics and psychographics. Longitudinal studies of the changing make up of Internet users have been running for much of the 1990s and market intelligence companies have been applying their proprietary segmentation models to this data and also creating new models specifically for the Internet. At a more sociological level, what are the cultural norms and cutoms of the population of the Internet cultural region? This paper complements the market intelligence research by an investigation into the applicability of cultural classification schemes as exemplified by Hofstede with a view to information extant and prospective Internet involvement. Finally, practical recommendations are made in order to reduce the risk of activities likely to cause irritation of and non-response from this burgeoning new market.
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    URL: http://dx.doi.org/10.1108/10662249910274566
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    Webmasters as mass media gatekeepers: a qualitative exploratory study (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 200-211 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Eight college and university Webmasters in three midwestern states were interviewed to explore their communications practices and activities by applying a traditional mass media gatekeeping perspective. The results suggest that gatekeeping theory is a valuable approach for studying individuals responsible for the mediation of messages in the emerging online media. Webmasters' personal characteristics and attitudes were found to influence their media content decisions, they share common values used to determine content and design, and they face a variety of organizational and related constraints, some exclusive to Web gatekeepers in an academic setting. Examples of gatekeeping activity and observations by the informants are presented, and suggestions for future research are included.
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    URL: http://dx.doi.org/10.1108/10662249910274601
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    The marketing of gambling on the Internet (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 281-286 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: It is estimated that gambling on the Internet will be worth as much as $3bn by 2001. Gambling via interactive technology is already underpinned by two recent changes in consumer behaviour. First, increasing familiarisation with interactive technology and second, by changes in the way the gambling market operates. These already changing behaviour patterns, signal the success drivers on which gambling on the internet can build. The implications of this new leisure consumption pattern are discussed and the paper concludes that the synergy between marketing gambling and technology will transform the production and consumption of gambling.
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    URL: http://dx.doi.org/10.1108/10662249910286798
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    The Internet and the independence of individuals with disabilities (1999)
    Bingley : Emerald
    Internet research 9 (1999), S. 272-280 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This study examines the role of the Internet and its usage on the level of perceived independence among people with physical disabilities. A questionnaire was posted on the Internet as well as distributed to two associations. It was answered by 24 people with physical disabilities who use the Internet, and 22 people with physical disabilities who do not use the Internet. The results of the two groups were compared. It was found that an increase in the number of Internet services used positively influences the perceived level of independence among individuals with physical disabilities. This was particularly true for independence related to the fields of employment and learning. The various Internet services used do not impact the same components of independence to the same degree. The usage of the World Wide Web and Telnet particularly benefits independence.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249910286743
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    The application of airline yield management techniques to a holiday retail shopping setting (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 61-72 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Most airlines utilize a revenue maximizing technique called yield management (YM), which allows the airlines to allocate their fixed capacity of seats to various fare categories in the most profitable manner possible. The discriminatory pricing goal is to sell only non-discounted seats to the business travel segment. Suggests that yield management techniques may also be appropriate in certain retail settings where capacity (i.e. product inventory) is not necessarily "perishable" in the same sense as unsold seats on an airline flight however, its value may decline with the culmination of a well-defined shopping period (e.g. the "Christmas holiday" shopping period). Examines how knowledge of customer price sensitivity as it pertains to this shopping period, coupled with the appropriate use of discount pricing, can maximize the revenue gained from sales of a seasonal product associated with a specific holiday.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910258011
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    Time-based zones: an alternate pricing strategy (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 73-82 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Service industries, such as public bus transport, are time-bound, which makes it impossible to inventory their service output. The potential revenue from an empty seat on a bus is lost for good once the service run is complete. Conversely, when demand for a seat on a service run exceeds supply, the revenue is also lost. As public bus transport has a high fixed to variable cost ratio, these demand and supply imbalances have a significant impact on cost recovery performance. Addresses a number of factors that influence the cost recovery performance of public bus transport using data from one of Australia's largest operators. It considers the shortcomings of current fare price structures and how these may be changed to reflect operational cost drivers in a way that improves cost recovery performance. The various non-monetary costs passengers incur when purchasing and using public transport are also considered along with methods of reducing these to increase the revenue-generating performance of operators' fixed capacity.
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    URL: http://dx.doi.org/10.1108/10610429910258020
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    PRICING STRATEGY & PRACTICE"Why did you do that?" The important role of inferred motive in perceptions of price fairness (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 145-153 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: There is research evidence that suggests that perceptions of price unfairness give rise to consumer resistance to prices and result in decreased profit to the firm. However, it is as yet unclear what factors influence perceptions of unfairness. Answers the question, "What is fair?" by proposing that consumers sometimes infer a firm's motive for a price and that the inferred motive influences perceived price fairness. A study provides evidence that consumers use contextual information to infer a firm's motive. When consumers infer a negative motive, the price is perceived to be unfair and when consumers do not infer a negative motive, the same price is perceived to be fair. Suggests that marketers should: provide reasons for prices; consider consumers' likely inferences of motive and either avoid taking actions that are likely to give rise to inferences of negative motive or manage the motive inferred; and consider the inferences that consumers may make for other marketing actions in addition to price.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910266995
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    Measuring brand power: validating a model for optimizing brand equity (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 170-184 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Rather than taking the more traditional approach of measuring brand equity for accounting or strategic reasons, the approach taken here is concerned with optimizing brand equity through parsimonious manipulation of the marketing mix. To this end a macro-model is first developed; this model is then operationalized and tested (in terms of predicted versus actual brand share) in three Korean markets. The contribution of the paper lies in the development of a methodology through which management can efficiently build brand power in their markets. The statistical methods (factor analysis and preference regression) are commonly used in commercial research and the research requirements to build such a model are quite modest - the proposed model makes a theoretical contribution but can also be used as a practical managerial tool.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910272439
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    Product entry in international markets: the effect of country-of-origin on first-mover advantage (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 218-231 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: An experimental design is used to examine the effect of products' country-of-origin on first-mover advantage. Specifically, focuses on the effects of favorable/unfavorable country-of-origin on first-mover advantage, as well as its effects with regard to "early followers" and "late followers". The results have direct implications for products entering international markets as a first mover, "early" follower, or "late" follower. Results indicate that with increasing number of competitors entering an international market, a product's favorable country image begins to lose its strategic importance. Consequently, the pursuit of first-mover advantage may be more relevant than a positive country-of-origin effect. Also, the results suggest that for products from countries with a less than favorable image, it may be more useful to be a "follower" than a "first-mover" because the advantage of being first in a market can be negated by the unfavorable country-of-origin effect.
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    URL: http://dx.doi.org/10.1108/10610429910272493
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    Improving competitive position using branded ingredients (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 267-285 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Assesses how branded ingredients affect consumer product quality perceptions, confidence in product quality perceptions, product evaluations, taste perceptions, purchase likelihoods, and reservation prices of host brands of varying quality. In two experiments, we find that branded ingredients consistently and positively affected moderate-quality host brands, but only occasionally positively affected higher-quality host brands. Suggests that managers of both moderate and higher-quality host brands consider implementing branded ingredient strategies, albeit for different reasons. While moderate-quality host brands can improve their competitive position by using branded ingredients, higher-quality host brands generally do not. However, higher-quality host brands may benefit most by securing the most desirable branded ingredients for their own use, thereby blocking moderate-quality host brands from using a branded ingredient strategy to improve their competitive position.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910284210
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    Product evolution: a Darwinian or Lamarckian phenomenon? (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 301-318 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines the product life cycle (PLC) concept as presented in much of the marketing literature, and the implications of PLC-based strategic action for marketing practitioners. A range of problems is identified with the PLC, and an evolutionary perspective for product management decisions is considered. Concludes that an evolutionary perspective is more appropriate than PLC-based approaches, and proposes an evolutionary model known as "Lamarckism", which is better able to account for the realities of product evolution than the Darwinian model.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910284292
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    Factors influencing the price premiums that consumers pay for national brands over store brands (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 340-351 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Identifies some managerially relevant factors that influence the size of the price premium that consumers will pay for national brands over store brands in grocery products. We define price premium as the maximum price consumers will pay for a national brand over a store brand, expressed as the proportionate price differential between a national brand and a store brand. Overall, perceived quality differential accounts for about 12 percent of the variation in price premiums across consumers and product categories and is the most important variable influencing price premiums.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910284319
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    Innovativeness and newness in high-tech consumer durables (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 415-429 
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    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study concerns consumer responses to new product offerings in the category of high-tech audio equipment. For the purposes of the study, consumers were categorised as high-innovators or non-innovators. The general objective of the research was to determine how differing groups of consumers view innovativeness, and how innovativeness is assessed, with particular reference to high-tech product offerings. The research was carried out in two stages; a series of focus groups was run to determine the dimensions of the problem, and a questionnaire derived from this. The questionnaire was then administered to visitors at a consumer-oriented trade show. Statistical analysis of the questionnaire revealed that there are significant differences between groups of consumers regarding the relative importance of various factors in the process of assessing innovativeness.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910296028
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  • 179
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    The performance appraisal process of pharmaceutical product managers in Canada: an empirical study (1999)
    Bingley : Emerald
    The @journal of product & brand management 8 (1999), S. 463-493 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines the way in which the performance of the pharmaceutical product manager is evaluated. Attempts to provide a picture of the principal functions on which the Canadian pharmaceutical product manager is evaluated, as well as of performance appraisal systems currently used in the pharmaceutical industry. Two methodologies are used, both in-depth interviews and survey, in order to provide the most comprehensive examination of this area. Additionally, examines whether or not these systems are proving useful in linking job tasks to performance appraisal in order to achieve the goals of the organization.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610429910299719
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  • 180
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    Bridging the academic-practitioner divide - a problem of perception? (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 16-25 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In 1995 the Universities of Plymouth and Exeter (with backing from the local Training Enterprise Council) took the decision to collaborate on an extensive piece of market research, designed to bring them closer to their local business community. Reviews the findings of that study which relate to businesses' perceptions of the two institutions. Concludes that university services are perceived as being of the highest quality, but there is little awareness of the full range of services currently on offer. There is also evidence that both institutions need to improve their marketing activities, both in terms of providing an appropriate range of services and by ensuring that these are adequately promoted to the target market.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710156849
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  • 181
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    Training - the stuff of legends (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 53-54 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Explains the theory on the core competences of the organization and the competences of individual employees. Looks at the management style in competence-based organizations and the way in which a competence-based human resource management (HRM) system can help in achieving the organization's objectives, as well as examining competence management and empowerment. A concrete application of a competence-based HRM system in the petrochemicals industry illustrates the task of linking an organization's core competences to the personal competences of employees by making use of HRM instruments. Ends with a summary of the challenges HRM professionals face in competence-based organizations.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710165029
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  • 182
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    Interpersonal skills training for quality service interactions (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 70-77 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Achieving improvements in customer service is now recognized as a major challenge facing manufacturing and service industries throughout the world. This challenge is particularly pertinent to the tourism and hospitality sector. Notions of quality in the tourism and hospitality sector have changed dramatically in the past 25 years: it was once synonymous with luxury and personalized service; it now counts at all levels of price. Service quality is often presented in the literature as primarily a marketing-oriented concept; however, it has major implications for the quality of human resources and specifically for training and development activities. Focuses on the human resource dimension, specifically the behaviours which hinder and facilitate transactions between people in a service environment. Begins with a discussion of the concepts of quality, customer and service improvement, then considers the factors influencing interpersonal relationships and discusses alternative approaches to the development of interpersonal skills. Considers the nature of services and, finally, reports a study which evaluates the impact of an interpersonal training and development intervention on the quality of service provided by front-office staff in a medium-sized hotel.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710165056
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  • 183
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    Managerial stress - dealing with the causes, not the symptoms (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 35-40 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Defines job stress. Explains why managerial stress is likely to be on the increase. Notes the increased attention to managerial stress, e.g. attempts to measure stress and relaxation techniques. Warns about the dangers of concentrating just on the symptoms, which may be counterproductive. Emphasizes the need to identify and deal with basic causes. Explains the technique of "Role set analysis" as a means of stress reduction by "load management". Individual management skills also need assessing as lack of these can cause or exacerbate managerial "overload". Organizational realities are that managers often have to work out their own salvation and the technique of role set analysis can be directly applied by individual managers. It can also be used on a departmental workshop basis and as a strategic concept at organization level.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710164994
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  • 184
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    Competence development - a challenge for human resource professionals: core competences of organizations as guidelines for the development of employees (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 55-62 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Challenges the popular myth that businesses' ills are easily cured by training. Argues that training is frequently misused as propaganda, distracting from searching analysis of organizations' real problems. Uses examples of misapplied training initiatives which leave a warm feeling but miss their target. Contrasts training with education: training pursues an outside-in agenda aimed at instilling learner compliance with external standards. Education, by contrast, works inside-out, offering choice and challenging the status quo. Advocates leadership which favours the values of education more than training. Proposes a more balanced equation between the supply of talent and its intelligent and healthy utilization. Shows how a creative, multilevered approach to change develops corporate competence.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710165038
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  • 185
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    Academic leaders: made or born? (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 78-84 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Leadership is essential in all organizations and educational institutions are no exception, but the concept of academic leadership is unique in higher education and, arguably, is concerned with leadership that extends beyond the organization into the wider world that higher education institutions seek to serve. Traditional concepts of academic leadership are closely associated with individual excellence. Explores the importance of the contingency model of leadership, which suggests that leadership style might change to accommodate changing and differing environments. The way in which teams function in higher education could be closely matched with the concept of the self-directed team. The concept of the learning organization as an organization which knows how to transform itself to meet changing circumstances defines specific roles for leaders.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710165065
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  • 186
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    Proving the effectiveness of training (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 88-91 
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    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses the importance of proving the effectiveness of training. Effectiveness is the primary motive for training. Describes ways to evaluate training's effectiveness, behaviour changes on the job being the most important. Defines an approach whereby individuals can see how they have changed and quantify the amount of change.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710165083
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  • 187
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    Negotiation - mystic art or identifiable process? Part 2 (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 153-157 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Looks at the sequel to the article about running negotiating workshops for managers. Explains relevant theory and the practice of negotiations. Issues include the context of negotiations, offers and counter-offers, avoidance of deadlock, the use of third parties and "back channels", cultural aspects and the maintenance of agreements. Gives particular attention to the issue of internal team differences. Presents relevant examples from a range of situations.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710171761
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  • 188
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    Employability - creating a contract of mutual investment (1997)
    Bingley : Emerald
    Industrial and commercial training 29 (1997), S. 187-189 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Employability can be a new form of job security. It involves a new mutual psychological contract where employers provide self-development for vulnerable employees (i.e. all employees) and employees take advantage of those opportunities. It is important that the self-enhancement is in tune with business goals. There needs to be an ongoing dialogue about the present and future needs of the individual and the business. Individuals need to prioritize and set goals, manage change, present themselves well, network strategically, invest in continuous learning and work well in teams. Management needs to adopt a coaching style, using listening and motivation skills to facilitate good decision making by employees. All this requires a high level of understanding, a healthy life balance, and change resilience. Congruence is a key concept. When employees are seeking the same goals as the organization, both are likely to succeed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859710177468
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  • 189
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    Repatriation - the toughest assignment of all (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 224-228 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines the need for HR departments to have a clear policy on repatriation, especially at times of restructuring and redundancy and the need to retain valuable staff on return. Considers the physical, psychological and emotional effects of "reverse culture shock", the often unrealistic expectations of returnees and their families and suggests coping strategies, including assistance to the accompanying spouse and children, that can be implemented by both employers and employees. Outlines the possible content of a repatriation programme, stressing the need to tailor it to the needs of employees and their families. Comments on the heightened circumstances of natural disasters and political unrest that can cause rapid repatriation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859910291397
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  • 190
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    Individuals and enterprise: developing intrapreneurs for the new millennium (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 258-261 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Downsizing, cost-cutting and re-engineering are essentially negative activities. The emphasis is switching to revenue generation and value creation. Also, customers increasingly demand tailored solutions and expect more imaginative responses to their particular requirements. In short, more entrepreneurial approaches are required. There is scope for reconciling individual and corporate interests. Companies want to encourage, develop, release and retain entrepreneurial talent, while many aspiring and intending entrepreneurs could benefit from the support which corporations can provide. Although relevant tools are available, training and development professionals are failing to encourage enterprise, develop entrepreneurs and support new corporate ventures.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859910301926
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  • 191
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    When training became learning - a cautionary tale about what could be (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 277-279 
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    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper describes a management development programme, which aimed to increase staff commitment to tasks by strengthening teamwork. It explores the lessons that can be gained from such training programmes, and concludes that both time and leadership are essential attributes for successful learning experiences.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859910302024
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  • 192
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    Management training and development at Aeroquip-Vickers, Inc.: a process model part 1 (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 132-137 
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    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Aims to provide an in-depth discussion of how a Fortune 500 manufacturing organization refocussed its management development practices using a systems approach. A description of how the organization conducted a needs assessment, developed a system for management education and recreated its approach to management development are discussed. The implications for organizational practice are clearly stated that management development is a shared responsibility between a manager and his or her employer. This article will also discuss the evolution of this organization's approach to developing managers for the twenty-first century. It is also important to note that Aeroquip-Vickers was recently honored as one of the 100 best managed companies in the US by Inc Magazine.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859910275674
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  • 193
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    The art of mentoring (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 136-142 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: How can you be a good mentor? How can you pass on your wisdom? How can you help people to find their answers to challenges? Mentoring now plays a key role in organisations that wish to pass on their hard earned wisdom. But how to ensure that such an approach works? This article explores issues you may wish to consider when: selecting mentors; defining the role of mentors; and running a mentoring session. The article also illustrates the classic "Five C" model for helping people to focus on their challenges; choices; consequences; creative solutions; and conclusions. Good mentors create a "stimulating sanctuary". They help people to build on their strengths, find solutions and achieve ongoing success. This article gives a snapshot of key elements to bear in mind when introducing mentoring into your organisation.
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    URL: http://dx.doi.org/10.1108/00197859910275683
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  • 194
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    Training issues for the European automotive industry (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 174-181 
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    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Provides an overview of the results of an investigation carried out for the European Commission. Aims to identify themes and issues in the field of continuing training in the European automotive industry. A large number of interviews were carried out in all the major car manufacturing countries of Europe, and a series of case studies were done on training projects funded by the European Commission within the framework of the FORCE programme on continuing training. Shows that training has become a key element in a far-reaching process of restructuring which is currently under way in the industry. Identifies major fields of interest including training for new work structures; training for co-makership; and new methods and approaches for learning while working. Larger numbers of people are trained than ever before, especially in production. Claims an increasing use of information technology (expert systems) for training is being signalled.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859910284764
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  • 195
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    Training your staff (and the boss) to deal with drugs (1999)
    Bingley : Emerald
    Industrial and commercial training 31 (1999), S. 219-224 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Drugs are hitting at the roots of our productivity and competitiveness, as their usage escalates amongst current employees and those entering full-time work for the first time. Main symptoms are rising absenteeism, injuries, damage and stealing. But employers are having difficulty in recognising their cause, mainly through ignorance, lack of trained knowledge and fear of what is still a relatively new phenomenon. The realistic answer is the development and implementation of effective substance misuse policies in full consultation with staff representatives. But this is a precise and skilled activity requiring proper training of personnel management and staff supervisors. The article exposes the breadth of the problem, discusses how to train British staff and examines how our training industry can gear up to learn this newest and most vital of training subjects.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197859910291388
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  • 196
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    Marketing meta-narrative and its tenets: at odds with marketing's realities? (1999)
    [S.l.] : Emerald
    Asia Pacific journal of marketing and logistics 11 (1999), S. 3-15 
    Details
    ISSN: 1355-5855
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines key general marketing texts to produce a consistent set of claims termed the nine tenets of marketing. States that these are core to conventional marketing teaching and thought. Argues that they have little epistomological basis. Shows that marketing professionals do not enjoy the same status as those in law and accountancy, concluding that to convince others of the profession's worth, the whole basis may need renovation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13555859910764534
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    Strategy selection to enhance exports of the Malaysian electrical and electronic industry (1999)
    [S.l.] : Emerald
    Asia Pacific journal of marketing and logistics 11 (1999), S. 16-27 
    Details
    ISSN: 1355-5855
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents the findings of 700 CEO/senior managers regarding general strategy and competitiveness in the Malaysian electrical and electronic industry. Outlines four major strategies, cost, differentiation, cost-price and marketing/focus. Addresses the question, "is the battle to the low-cost, low-price vendor?" Uses two case studies, IBM and Samsung as examples to emulate for long term survival.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13555859910764543
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    Survival strategies of hightech corporations: applicable insights from executive narratives (1999)
    [S.l.] : Emerald
    Asia Pacific journal of marketing and logistics 11 (1999), S. 1-312 
    Details
    ISSN: 1355-5855
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Gives an in depth view of the strategies pursued by the world's leading chief executive officers in an attempt to provide guidance to new chief executives of today. Considers the marketing strategies employed, together with the organizational structures used and looks at the universal concepts that can be applied to any product. Uses anecdotal evidence to formulate a number of theories which can be used to compare your company with the best in the world. Presents initial survival strategies and then looks at ways companies can broaden their boundaries through manipulation and choice. Covers a huge variety of case studies and examples together with a substantial question and answer section.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13555859910764606
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    Strategies for Japan's protected market: rice as a case in point (1999)
    [S.l.] : Emerald
    Asia Pacific journal of marketing and logistics 11 (1999), S. 47-60 
    Details
    ISSN: 1355-5855
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Outlines the Japanese system of protectionism as a global barrier and focuses on the rice markets as one of the first markets to be opened up. Analyses the reasons for this and offers strategies for overseas companies to take advantage of this opportunity. Suggest that these examples can then be applied to other markets.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13555859910764598
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    Corrosion effects on the electrical performance of silver metal contacts (1999)
    Bradford : Emerald
    Anti-corrosion 46 (1999), S. 85-94 
    Details
    ISSN: 0003-5599
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
    Notes: In this work, commercial silver metal contacts welded on top of silver plated brass or brass substrates have been exposed to air rich in NaCl. Scanning electron microscopy and energy dispersive analysis of the exposed contact surfaces were performed to identify the corrosion by-products on top of the silver contacts, suspending wafers, and welding materials. Surface corrosion products were mainly found to consist of small spherules of Cu-Zn or Ag-Cu compounds which cover the surface of the contact proper with low adhesion properties. They mainly originate from the underplating wafer or welding materials. Electrical characterization of the contacting materials was based on dc temperature overheat tests, current switching cycle tests, and energy storage during ac current excitation. The experimental results display that the operating environment is indeed a very significant parameter determining the overall performance of the electrical contacts. New design rules as well as material selection properties may have to be systematically considered to allow for electrochemical induced degradation in saline operating environments.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00035599910263152
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