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  • Oxford University Press  (6,994)
  • Emerald  (3,076)
  • 2000-2004  (9,605)
  • 1980-1984
  • 1965-1969
  • 1940-1944
  • 1925-1929  (465)
  • 2000  (9,605)
  • 1926  (465)
Collection
Keywords
Publisher
Years
  • 2000-2004  (9,605)
  • 1980-1984
  • 1965-1969
  • 1940-1944
  • 1925-1929  (465)
Year
  • 1
    Unknown
    Encounters with God : an approach to the theology of Jonathan Edwards (2000)
    New York : Oxford University Press
    Religion in America series  
    Details
    Keywords: Edwards, Jonathan,, 1703-1758.
    Pages: xii, 194 p.
    ISBN: 0-585-30895-0
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23547
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    E-Book (German National Licenses)
  • 2
    Unknown
    Understanding truth (2000)
    New York : Oxford University Press
    Details
    Keywords: Truth.
    Pages: ix, 268 p.
    ISBN: 0-585-32455-7
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23592
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  • 3
    Unknown
    Welfare as we knew it : a political history of the American welfare state (2000)
    New York : Oxford University Press
    Details
    Keywords: United States, Social policy. ; Public welfare, United States, History.
    Pages: 210 p.
    ISBN: 0-585-35667-X
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=53587
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  • 4
    Unknown
    The Oxford dictionary of saints (2000)
    New York : Oxford University Press
    Oxford paperback reference  
    Details
    Keywords: Christian saints, Biography, Dictionaries. ; Christian saints, Great Britain, Biography, Dictionaries. ; Christian saints, Ireland, Biography, Dictionaries. ; Saints chrétiens, Biographies, Dictionnaires anglais. ; Saints chrétiens, Grande-Bretagne, Biographies, Dictionnaires anglais. ; Saints chrétiens, Irlande, Biographies, Dictionnaires anglais.
    Pages: xxv, 547 p.
    Edition: 4th ed
    ISBN: 0-585-11034-4
    URL: http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=12301
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  • 5
    Unknown
    Evangelicals and science in historical perspective (2000)
    New York : Oxford University Press
    Religion in America series  
    Details
    Keywords: Evangelicalism, History. ; Religion and science, History.
    Notes: The history of science and religion : some evangelical dimensions / John Hedley Brooke -- The Puritan thesis revisited / John Morgan -- Christianity and early modern science : the Foster thesis reconsidered / Edward B. Davis -- Science, theology, and society : from Cotton Mather to William Jennings Bryan / Mark A. Noll -- Science and evangelical theology in Britain from Wesley to Orr / David W. Bebbington -- Science, natural theology, and evangelicalism in early nineteenth-century Scotland : Thomas Chalmers and the Evidence controversy / Jonathan R. Topham -- Scriptural geology in America / Rodney L. Stiling -- Situating evangelical responses to evolution / David N. Livingstone -- Telling tales : evangelicals and the Darwin legend / James Moore -- Creating creationism : meanings and uses since the age of Agassiz / Ronald L. Numbers -- A sign for an unbelieving age : evangelicals and the search for Noah's ark / Larry Eskridge -- "The science of duty" : moral philosophy and the epistemology of science in nineteenth-century America / Allen C. Guelzo -- Toward a Christian social science in Canada, 1890-1930 / Michael Gauvreau and Nancy Christie -- Evangelicals, Biblical scholarship, and the politics of the modern American academy / D.G. Hart -- The meaning of science for Christians : a new dialogue on Olympus / George Marsden
    Pages: vi, 351 p.
    ISBN: 0-585-18275-2
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23620
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  • 6
    Unknown
    When information came of age : technologies of knowledge in the age of reason and revolution, 1700-1850 (2000)
    Oxford ; New York : Oxford University Press
    Details
    Keywords: Europe, Intellectual life, 18th century. ; Europe, Intellectual life, 19th century. ; Europe, Vie intellectuelle, 18e siècle. ; Europe, Vie intellectuelle, 19e siècle. ; Enlightenment. ; Information resources, Europe, History, 18th century. ; Information resources, Europe, History, 19th century. ; Learning and scholarship, Europe, History, 18th century. ; Learning and scholarship, Europe, History, 19th century. ; Savoir et érudition, Europe, Histoire, 18e siècle. ; Savoir et érudition, Europe, Histoire, 19e siècle. ; Siècle des lumières. ; Sources d'information, Europe, Histoire, 18e siècle. ; Sources d'information, Europe, Histoire, 19e siècle.
    Pages: viii, 246 p.
    ISBN: 0-19-518040-2
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=92690
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  • 7
    Unknown
    Gendarmes and the state in nineteenth-century Europe (2000)
    Oxford ; New York : Oxford University Press
    Details
    Keywords: Police, Europe, Histoire. ; Police, Europe, History. ; Police, Europe, History, 19th century. ; Police, France, Histoire. ; Police, France, History.
    Pages: x, 288 p.
    ISBN: 0-585-48633-6
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100298
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  • 8
    Unknown
    Englishness identified : manners and character, 1650-1850 (2000)
    Oxford ; New York : Oxford University Press
    Details
    Keywords: Angleterre, Mœurs et coutumes, 17e siècle. ; Angleterre, Mœurs et coutumes, 18e siècle. ; Angleterre, Mœurs et coutumes, 19e siècle. ; England, Social life and customs, 17th century. ; England, Social life and customs, 17th century. ; England, Social life and customs, 18th century. ; England, Social life and customs, 19th century. ; Anglais dans la littérature. ; Anglais, Histoire. ; English literature, History and criticism. ; Littérature anglaise, Histoire et critique. ; National characteristics, English, in literature. ; National characteristics, English, History.
    Notes: Energy -- Candour -- Decency -- Taciturnity -- Reserve -- Eccentricity -- Manners and character
    Pages: x, 389 p.
    ISBN: 0-585-48625-5
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100309
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  • 9
    Unknown
    The conscious mind : in search of a fundamental theory (2000)
    New York : Oxford University Press
    Philosophy of mind series  
    Details
    Keywords: Consciousness. ; Dualism. ; Mind and body. ; Philosophy of mind.
    Pages: xvii, 414 p.
    ISBN: 0-585-35313-1
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=55770
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  • 10
    Unknown
    American mobbing, 1828-1861 : toward Civil War (2000)
    New York : Oxford University Press
    Details
    Keywords: United States, History, Civil War, 1861-1865, Causes. ; United States, Race relations. ; United States, Social conditions, To 1865. ; Antislavery movements, United States, History, 19th century. ; Riots, United States, History, 19th century. ; Slavery, Government policy, United States. ; Violence, United States, History, 19th century.
    Pages: xx, 372 p.
    ISBN: 0-19-530397-0
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=120981
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  • 11
    Unknown
    The changing shape of English nonconformity, 1825-1925 (2000)
    New York, N.Y : Oxford University Press
    Details
    Keywords: Dissenters, Religious, England, History, 19th century. ; Dissenters, Religious, England, History, 20th century. ; Dissidents (Religion), Angleterre, Histoire, 19e siècle. ; Dissidents (Religion), Angleterre, Histoire, 20e siècle. ; Theology, Study and teaching, England, History, 19th century. ; Theology, Study and teaching, England, History, 20th century. ; Théologie, Étude et enseignement, Angleterre, Histoire, 19e siècle. ; Théologie, Étude et enseignement, Angleterre, Histoire, 20e siècle.
    Pages: 248 p.
    ISBN: 0-585-16245-X
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23559
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  • 12
    Unknown
    The Gospel according to John : a literary and theological commentary (2000)
    New York : Oxford University Press
    Details
    Keywords: Bible., N.T., John. ; Bible., N.T., John, Commentaries.
    Pages: xiii, 625 p.
    Edition: Pbk. rpt. ed., 1997
    ISBN: 0-585-27829-6
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23535
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  • 13
    Unknown
    Minds and bodies : philosophers and their ideas (2000)
    New York, N.Y : Oxford University Press
    Philosophy of mind series  
    Details
    Keywords: Ethics, Book reviews. ; Mind and body, Book reviews. ; Philosophy of mind, Book reviews.
    Pages: viii, 264 p.
    ISBN: 0-585-16169-0
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23637
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  • 14
    Unknown
    Warranted Christian belief (2000)
    New York : Oxford University Press
    Details
    Keywords: Apologetics. ; Christianity, Philosophy. ; Faith and reason, Christianity.
    Pages: xx, 508 p.
    ISBN: 0-585-35267-4
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=55794
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  • 15
    Unknown
    Mobilizing the information society : strategies for growth and opportunity (2000)
    New York, N.Y : Oxford University Press
    Details
    Keywords: Information society. ; Société informatisée.
    Pages: xxiii, 516 p.
    ISBN: 0-585-35755-2
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=56409
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  • 16
    Unknown
    The quest for reality : subjectivism and the metaphysics of colour (2000)
    New York : Oxford University Press
    Details
    Keywords: Color (Philosophy)
    Pages: xv, 228 p.
    ISBN: 0-585-36474-5
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=55844
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  • 17
    Unknown
    Thought experiments (2000)
    New York : Oxford University Press
    Details
    Keywords: Philosophy and science. ; Thought experiments.
    Pages: xii, 318 p.
    Edition: [Pbk. reprint 1998]
    ISBN: 0-585-16074-0
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23526
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  • 18
    Unknown
    Organizational participation : myth and reality (2000)
    Oxford ; New York : Oxford University Press
    Details
    Keywords: Industrial relations. ; Organizational behavior. ; Organizational sociology.
    Pages: x, 294 p.
    ISBN: 0-585-36603-9
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=56038
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  • 19
    Unknown
    Feminism and history : Feminism & history (2000)
    New York : Oxford University Press
    Oxford readings in feminism  
    Details
    Keywords: Feminist theory. ; Women, History.
    Notes: Does a sex have a history? /Denise Riley --The dialects of Black womanhood /Bonnie Thornton Dill --Theorizing woman:Funu, Guojia, Jiating (Chinese women, Chinese state, Chinese family) /Tani Barlow --'Women's history' in transition: the European case /Natalie Zemon Davis --The traffic in women: notes on the 'political economy' of sex /Gayle Rubin --Gender: a useful category of historical analysis /Joan Wallach Scott --African-American women's history and the metalanguge of race /Evelyn Brooks Higginbotham --Carnal knowledge.
    Pages: ix, 611 p.
    ISBN: 0-585-15703-0
    URL: http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=12418
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  • 20
    Unknown
    New directions in American religious history (2000)
    New York : Oxford University Press
    Details
    Keywords: United States, Church history, Congresses. ; Christianity, United States, Congresses.
    Pages: ix, 502 p.
    ISBN: 0-585-30487-4
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23593
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  • 21
    Unknown
    Feminism and science : Feminism & science (2000)
    Oxford : Oxford University Press
    Oxford readings in feminism  
    Details
    Keywords: Feminist theory. ; Science, Philosophy. ; Science, Social aspects. ; Women in science.
    Pages: vii, 289 p.
    ISBN: 0-585-12065-X
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=12414
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  • 22
    Unknown
    The Oxford companion to philosophy (2000)
    Oxford : Oxford University Press
    Details
    Keywords: Philosophie, Encyclopédies. ; Philosophy, Encyclopedias.
    Pages: xviii, 1009 p.
    ISBN: 0-585-18263-9
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=22941
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  • 23
    Unknown
    There are no slaves in France : the political culture of race and slavery in the Ancien ReÌgime (2000)
    New York : Oxford University Press
    Details
    Keywords: France, Race relations, History, 18th century. ; Blacks, Legal status, laws, etc., France, History, 18th century. ; Political culture, France, History, 18th century. ; Racism, France, History, 18th century.
    Pages: x, 210 p.
    ISBN: 0-585-32788-2
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=53439
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  • 24
    Unknown
    Bowing to necessities : a history of manners in America, 1620-1860 (2000)
    New York : Oxford University Press
    Details
    Keywords: Etiquette, United States, History.
    Notes: Part I -- Hierarchy: manners in a vertical social order, 1620-1740.Manners for gentlemenManners over minorsManners maketh menPart II --Revolution: an opening of possibilities, 1740-1820.Middle class risingYouth risingWomen risingPart III -- Resolution: manners for democrats, 1820-1860.Manners for the middle classManners for adultsLadies first?
    Pages: x, 310 p.
    ISBN: 0-19-530339-3
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=129794
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  • 25
    Unknown
    The Oxford dictionary of the Jewish religion (2000)
    New York : Oxford University Press
    Details
    Keywords: Judaism, Dictionaries.
    Pages: xviii, 764 p.
    ISBN: 0-585-38345-6
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=53320
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  • 26
    Unknown
    The Oxford dictionary of philosophy : Dictionary of philosophy (2000)
    New York : Oxford University Press
    Oxford paperback reference  
    Details
    Keywords: Philosophie, Dictionnaires anglais. ; Philosophy, Dictionaries.
    Pages: ix, 418 p.
    ISBN: 0-585-11072-7
    URL: http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=12313
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  • 27
    Unknown
    Susanna Wesley : the complete writings (2000)
    New York : Oxford University Press
    Details
    Keywords: Wesley, Susanna Annesley,, 1669-1742. ; Wesley, Susanna Annesley,, 1670-1742. ; Anglicans, England, Biography.
    Pages: xiv, 504 p.
    ISBN: 0-585-24572-X
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=23631
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  • 28
    Unknown
    Defending Ireland : the Irish state and its enemies since 1922 (2000)
    Oxford : Oxford University Press
    Details
    Keywords: Ireland, Defenses, History, 20th century. ; Ireland, Foreign relations, 1922- ; Ireland, Military policy, History, 20th century. ; Ireland, Politics and government, 1922- ; National security, Ireland, History, 20th century.
    Pages: 382 p.
    ISBN: 0-585-48615-8
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100313
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  • 29
    Unknown
    Consciousness lost and found : a neuropsychological exploration (2000)
    Oxford : Oxford University Press
    Details
    Keywords: Consciousness. ; Neuropsychology.
    Pages: 272 p.
    ISBN: 0-585-24486-3
    URL: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=27427
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  • 30
    Electronic Resource
    Electronic Resource
    Price-tier competition: an integrative review (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 276-297 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The nature of competition between different tiers (e.g. high-tier vs low-tier brands) has become an important research domain for academic researchers and marketing managers. Although research on inter-tier competition is growing at an increasing rate, there has not been a comprehensive attempt to summarize the research in this stream. The objective of this article is to synthesize the research on inter-tier competition, extract the key findings, discuss managerial implications, and offer future research directions.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010347083
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  • 31
    Electronic Resource
    Electronic Resource
    Using quantitative models for setting retail prices (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 304-320 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Products that have a short selling season face high uncertainty in demand. Retailers who sell such products therefore find the task of pricing and inventory challenging. Many retailers consider making these decisions as an art form and do not use quantitative models that are developed by researchers. Describes how retailers typically make pricing and inventory decisions and also reviews quantitative models that have been developed by researchers to improve on one or more of these decisions. A classification of these models is developed and how they can assist the retailer is explained. A simple explanation of two mathematical tools, Bayesian updating of information and dynamic programming, which are commonly mentioned in the literature are also given.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010347100
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  • 32
    Electronic Resource
    Electronic Resource
    The measurement and dimensionality of brand associations (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 350-370 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The purpose of the research reported here was to test empirically a conceptualization of brand associations that consists of three dimensions: brand image, brand attitude and perceived quality. A better understanding of brand associations is needed to facilitate further theoretical development and practical measurement of the construct. Three studies were conducted to: test a protocol for developing product category specific measures of brand image; investigate the dimensionality of the brand associations construct; and explore whether the degree of dimensionality of brand associations varies depending upon a brand's familiarity. Findings confirm the efficacy of the brand image protocol and indicate that brand associations differ across brands and product categories. The latter finding supports the conclusion that brand associations for different products should be measured using different items. As predicted, dimensionality of brand associations was found to be influenced by brand familiarity.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010356966
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  • 33
    Electronic Resource
    Electronic Resource
    Advertising vs sales promotion: a brand management perspective (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 389-414 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Brand managers in packaged goods firms are under pressure to increase or maintain high sales promotion spending at the expense of media advertising. This study investigates the antecedents and outcomes of brand managers' advertising and sales promotion budget allocations by adopting a bounded rationality perspective. Based on survey data collected from 165 brand managers in the USA, higher advertising (vs sales promotion) allocations are associated with: single, relatively high priced brands in the early phases of the product life cycle; and more experienced brand managers who are subject to less retail influence. Also, brands with higher budget allocations to advertising, relative to sales promotion, tend to have more favorable consumer attitudes, stronger brand equity, and higher market share increases and profits. Managerial implications and areas for future study are discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010356984
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  • 34
    Electronic Resource
    Electronic Resource
    Consumer perceptions of generic products: a Mexican study (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 446-456 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Previous research studies on generic products focus mainly on mature markets such as the USA. These studies measure consumer perceptions of all generic products as a whole, with respect to price and quality. With the passing of the NAFTA, retailers' interest in the relatively young Mexican market has increased. The purpose of this study is to determine Mexican consumers' overall perceptions of generic grocery products, to examine if there are any differences in perception across demographic groups and to determine if there are differences in the perception of generic products across product categories. Two variables were examined: risk perception of generic products and satisfaction with generic products.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010351385
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  • 35
    Electronic Resource
    Electronic Resource
    Toward effective use of cause-related marketing alliances (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 472-484 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Companies have become increasingly active in developing relationships between their brands and popular causes in such areas as the environment (e.g. nature conservancy) and health issues (e.g. breast cancer awareness crusade). As such alliances become a more important strategic component of the brand's marketing mix, managers seek direction as to how to generate the most impact with these tie-ins. This article uses associative learning principles as a framework for understanding how to facilitate building connections between brands and causes so as to increase the value of this highly visible marketing activity. Specific associative learning principles are detailed and applied, improving the use of cause-related marketing alliances.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010351394
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  • 36
    Electronic Resource
    Electronic Resource
    Home with ET - Elsik technology (2000)
    Bradford : Emerald
    Campus-wide information systems 17 (2000), S. 129-133 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This article profiles the technology-rich environment at Elsik High School in the Alief Intermediate School District on the west side of Houston. The district's $16 million commitment to technology by 2001 is explored. The instructional benefits are featured by departments with a basic outline as to what students are doing in a strong instructional program that is technology-based. Implementation ideas by departments are demonstrated from the art department to the sciences and social studies. After departments are highlighted, the technology available to the administrators, teachers, and staff is showcased. Online technologies, video distribution, and video conferencing are discussed. All of the technological tools and implementation of these tools into and across the curriculum demonstrate Elsik High School's commitment to integrate technology into each and every classroom to better prepare students for the new millenium.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10650740010350873
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  • 37
    Electronic Resource
    Electronic Resource
    Diversified use of ICT in education (2000)
    Bradford : Emerald
    Campus-wide information systems 17 (2000), S. 161-166 
    Details
    ISSN: 1065-0741
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Fachhochschule JOANNEUM (FH JOANNEUM), a university of applied science, founded the Centre for Multimedia and Learning (CML) in 1998, in order to provide support for lecturers in implementing computer-supported learning strategies within their classes. Now, after two years of work and different approaches applied, the CML has developed a strategy which promises a sustainable development for the highly diversified courses offered at the university. Within this article, evaluation results of three different approaches are described and the future strategy of a bottom-up approach is outlined. Based on the results, an in-house training program for the teaching staff has been developed.
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    URL: http://dx.doi.org/10.1108/10650740010360520
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    The Internet and services marketing - the case of Danish retail banking (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 7-18 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Examines various aspects of the motives, perceptions and expectations connected with the introduction of Internet banking in Danish retail banking. Responses from 60 key managers in the largest retail banks in Denmark show that they believe that Internet banking will become more important in the future, whereas all other distribution channels are predicted to become less important. Describes further the relationship between the perceptions of and expectations from Internet banking, the reasons for offering an Internet bank and the way it has been organized in the banks.
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    URL: http://dx.doi.org/10.1108/10662240010312093
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    Changes in the banking sector - the case of Internet banking in the UK (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 19-31 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas.
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    URL: http://dx.doi.org/10.1108/10662240010312048
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    Quantitive evaluation of Web site content and structure (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 31-44 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes an approach automatically to classify and evaluate publicly accessible World Wide Web sites. The suggested methodology is equally valuable for analyzing content and hypertext structures of commercial, educational and non-profit organizations. Outlines a research methodology for model building and validation and defines the most relevant attributes of such a process. A set of operational criteria for classifying Web sites is developed. The introduced software tool supports the automated gathering of these parameters, and thereby assures the necessary "critical mass" of empirical data. Based on the preprocessed information, a multi-methodological approach is chosen that comprises statistical clustering, textual analysis, supervised and non-supervised neural networks and manual classification for validation purposes.
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    URL: http://dx.doi.org/10.1108/10662240010312138
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    Perceptions of Web site design characteristics: a Malaysian/Australian comparison (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 44-55 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Compares the perceptions of Malaysians (representing eastern, Asian culture) and Australians (representing western, European culture) for four Web site design characteristics - atmospherics, news stories, signs and products and services - as part of the integrated Internet marketing model. Under controlled laboratory conditions, two groupings of 30 subjects evaluated eight Web sites - four in Malaysia and four in Australia - in the retail and services sectors. Hypothesises that the predominant culture is not generalised to another culture. Some tentative support for the research premise is found since where a group's perceptions for Web design characteristics and their effectiveness was significantly higher, it was for sites originating in that group's country. Furthermore, perceptions both support and contradict previous research suggesting that Australians prefer an environment of low context and high explicit communications while Asians operate in an environment of high context that stresses implicit communications.
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    URL: http://dx.doi.org/10.1108/10662240010312084
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    The influence of power on trading partner trust in electronic commerce (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 56-63 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Power has become an important contextual factor in electronic commerce adoption. Persuading trading partners can mean using persuasive power. Hence, the way power is used to influence trading partners will determine the extent to which trust is encouraged during the adoption and integration process. The purpose of this paper is to focus on the impact of power in EDI adoption. The findings of a case study within an automotive manufacturer indicate that negative (coercive) power left smaller suppliers in a situation of uncertainty, and even conflict, whereas positive (persuasive) power resulted in open communications between smaller suppliers and their buyers, thus building trading partner trust and long-term trading relationships.
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    URL: http://dx.doi.org/10.1108/EUM0000000005316
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    The influence of information technology access on agricultural research in Nigeria (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 63-71 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Examines the relationship between accessibility to information technology and research publications among users of agricultural libraries in Nigeria. A self-constructed questionnaire, which had a reliability coefficient of 0.90, was used to collect data. A total of 150 questionnaires were distributed and a response rate of 78.7 per cent was obtained. Data were analyzed using the Pearson product moment correlation coefficient and the student t-test. Results showed that there was no significant association between accessibility and research publications. The finding is discussed in the context of information technology benefits in developing countries generally. Suggestions are proffered on how to improve the benefits of IT access.
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    URL: http://dx.doi.org/10.1108/10662240010312110
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    Factors influencing the types of products and services purchased over the Internet (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 102-113 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Presents the findings of an empirical investigation of Internet shopping in Singapore. Specifically, Internet buying behaviour is compared between potential Internet buyers and non-Internet buyers. It was found that the classification of different types of products and services will significantly influence the consumer choice between a retail store and Internet shopping mall. The types of products and services that are suitable for selling through the Internet are also identified. Generally, products and services that have a low outlay, are frequently purchased, have intangible value proposition, and relatively high on differentiation are more likely to be purchased via the Internet. Based on the analysis and results obtained from the study, some recommendations are presented to retailers who are interested in selling their products via the Internet.
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    URL: http://dx.doi.org/10.1108/10662240010322894
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    From EDI to Internet commerce: the BHP Steel experience (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 72-83 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Discusses the issue of business-to-business e-commerce implementation and the factors affecting it, considering the appropriateness of the various theories which underpin research into systems implementation (primarily diffusion of innovation and traditional change management theory). Describes the results of a case study of BHP Steel, the largest steel producer and one of the largest companies in Australia, which is a leader in e-commerce implementation. The results suggest that, over time, the driving force for e-commerce changed significantly. From an initial push to improve current business processes by adopting EDI to achieve savings and improve efficiency, the company came to be driven by a desire for greater supplier involvement and customer service in later implementations. Discusses the ways in which BHP Steel's e-commerce innovations have changed and suggests that, in addition to considering the characteristics of the innovation process, other more contextual aspects of implementation (such as the social system in which the innovation evolves and the timing of the innovation's introduction) be considered in an inter-organizational context.
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    URL: http://dx.doi.org/10.1108/10662240010312039
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    The role of human Web assistants in e-commerce: an analysis and a usability study (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 114-125 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Electronic commerce has recently shown enormous potential to take over a significant share of the sales market. There is a need to provide services that can reach individual computer users with different information profiles and levels of expertise. In this article the concept of Web assistants, human assistants working in an electronic Web shop, is presented. This human-computer collaboration provides intelligent and adaptive services via an integrated communication media. A prototype of a Web assistant system has been implemented. While browsing through the system the user can call for human assistance should the need arise. Presents the results of a usability study performed on the prototype system. Recent commercial moves in the direction discussed in this article increase the importance of the usability study. The results are encouraging, especially when it comes to the attitude aspects of usability. The subjects were extremely enthusiastic about the concept of Web assistants and its implications. The human Web assistant who participated in the field trial highlighted the importance of user modelling. Although the system is mainly in the context of electronic commerce, it can be used in many other contexts. These include home automation, digital libraries, and technical support, to name a few.
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    URL: http://dx.doi.org/10.1108/10662240010322902
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    An empirical study of Internet usage and difficulties among medical practice management in the UK (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 170-181 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Considers the use of information technology in the UK National Health Service (NHS) as the government pledges to connect every doctor or general practitioner (GP) to the NHS's information superhighway by the year 2002. This paper uses a case study of a particular UK health authority as a vehicle to illustrate the complexity of the social and technical considerations surrounding this issue. At a grass roots level, the adoption and diffusion of information technology within general practices (surgeries or groups of GPs) is highly varied and there are huge contrasts in the levels of commitment to information management. Within the case study this is evident on an individual level, in that some GPs enthuse about technology, while others are positively "technophobic". On the general practice level, there are other elements to consider, especially in relation to the levels of financial support available. Non-fund holding general practices in socially deprived areas are far less willing to embrace information management and technology. One explanation suggested for this is based on priorities: when faced with the option of "cruising" the information superhighway, as opposed to treating seriously ill patients living in socially deprived areas, the former may simply be relegated as less important.
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    URL: http://dx.doi.org/10.1108/10662240010322957
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    Segment-based mass customization: an exploration of a new conceptual marketing framework (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 215-226 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: In this paper, it is argued that the concept of mass customization should not be treated as an alternative strategy to market segmentation. It should be seen as an integral part of market segmentation theory which offers the best way to satisfy individual consumer's unique needs and wants while yielding profits to companies. Though the overall objective of the concept of mass customization is to recognize individual differences among customers and modify the offerings accordingly, by using the logic of the segmentation theory, this paper argues that mass customization is also not simply equal to segmenting-to-one. If all the relevant variables that affect buyer behavior are taken into account, the result is an untenably large number of market segments (finally segment of one). However, practically, creating separate marketing programs for each individual in most circumstances will become extremely difficult, even not feasible, and less profitable. In response to this dilemma, this paper proposes a new concept of "Segment-based mass customization". The basic idea behind this concept is that, mass customization is the efforts of reaching a segment unit efficiently and profitably. The efficiency and profitability will be determined by whether the mass customization is based on an optimal segment size, which is subject to the market situation and company resources. Finally, this paper comes up with a series of propositions which are relevant to developing a good customization strategy.
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    URL: http://dx.doi.org/10.1108/10662240010331975
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    Internet-based security incidents and the potential for false alarms (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 238-245 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The paper explains the background to experimental work that was conducted with the aim of measuring aspects of the WWW (specifically the average lifetime of a web link and the impact of the "Millennium Bug"), but which inadvertently caused two perceived security breaches on remote systems. The paper explains the nature of these incidents and considers why, when over 700,000 IP addresses were randomly sampled in the experimental study, only two sites considered the activity to be an attempt to breach their security. It is concluded that, while the appropriate protection of Internet-based systems is undoubtedly of importance, the problems experienced during the experimental study suggest a lack of uniformity in what different organisations will class as a security breach.
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    URL: http://dx.doi.org/10.1108/10662240010331984
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    The evolution of software pricing: from box licenses to application service provider models (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 246-255 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Software is the intellectual capital output of the codified knowledge of a programming team. The development cost is high, but the variable cost of sale is substantially lower (negligible) than for hard goods. Unfortunately, there does not exist a valid or reliable measure to value software. The trend has been to align pricing to the activities that buyers realize value from. However, new architectures change the nature of where value is realized and how service becomes part of the equation. There does not exist a perfect generic pricing model. Vendors must understand the value they provide to their customers and create a price structure that aligns pricing with value realization, but more importantly facilitates their business objectives of the product (and service).
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    URL: http://dx.doi.org/10.1108/10662240010331993
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    A qualitative study and model of the use of e-mail in organisations (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 271-283 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: A huge upsurge in the growth of e-mail is expected but there has been relatively little published advice on how to take a corporate view of electronic mail, despite demonstration of its operational benefits and of the consequences of its misuse in economic, human and lately in legal terms. This article contributes to formation of such advice. Employing a mix of questionnaire and interview methods, a set of disparate organisations was studied - a global financial services company, an upmarket hotel group, a well-established mobile-telecommunications company, and three universities. The results were used to devise a multi-dimensional "positioning" model, for practical use by managers to understand their organisations' present use of e-mail on four dimensions: information management, people influences, corporate culture, and knowledge management. Shows how an organisation can find/change its present position on the model.
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    URL: http://dx.doi.org/10.1108/10662240010342531
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    Metacognitive research and development framework (MRDF) for Internet instructional science software (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 329-346 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: This project developed and implemented a prototype WWW-based instructional learning system modeled around a metacognitive research and development framework which mapped cognitive variables, to metacognitive learning strategies for those variables, to metadata for the instructional design of the media. The framework helped delineate learning strategies and related metacognitive attributes of young students acquiring knowledge in advanced science concepts in an Internet/browser-based environment. The framework also provided a basis for learner-specific Internet content personalization.
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    URL: http://dx.doi.org/10.1108/10662240010342630
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    Knowledge work and telework: an exploratory study (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 346-356 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Describes a case research study into how knowledge workers adopt telework as an alternative work arrangement. It reports how knowledge workers in two New Zealand organisations organise their workload to take advantage of the information and Internet technology available to them in their work and home environments. The findings of the study indicate that knowledge workers are inclined to use home-based teleworking as an adjunct to the work done during normal business hours. Their preference is still to work at the office for most of their work time. Discusses the implications of the findings for practice and research.
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    URL: http://dx.doi.org/10.1108/10662240010342658
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    The First World Congress on the Management of Electronic Commerce: review and commentary (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 365-374 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Summarizes some of the key findings of academic papers presented at the First World Congress on the Management of Electronic Commerce, which took place in January, 2000, in Hamilton, Ontario, Canada, sponsored by McMaster University. The conference was attended by 243 delegates from more than 25 countries. Outlines two meta-management issues including: the importance of taking a strategic approach to Internet ventures as well as considering infrastructure design during implementation. Several of the papers presented fell into three broad functional categories including operations, human resources and marketing. Finally, a summary of internationalization and education implications is discussed.
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    URL: http://dx.doi.org/10.1108/10662240010349372
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    Implications of the dynamics of the new networked economy for e-business start-ups: the case of Philips' Access Point (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 459-470 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Explores how the spread of connectivity and the introduction of new standards is driving the emergence of entirely new value constructs that deliver to multiple stakeholders. Examines the new economics of network growth and the associated "economics of increasing returns". Looks at the dynamic trajectory of this function from the perspective of new business development at the various stages of the trajectory, and derives management implications for each stage in terms of appropriate competitive and market strategies, organizational structure and management practices. Applies the resulting framework to discuss specific implications for the business start-up of Access Point, Philips' new multimedia, voice technology-based information and on-line services venture that has at its core a disruptive technology.
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    URL: http://dx.doi.org/10.1108/10662240010349471
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    A relationship-building model for the Web retail marketplace (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 374-384 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Electronic commerce has existed in the business-to-business marketplace since the 1970s, in forms such as electronic data interchange (EDI) and electronic funds transfer (EFT). With the emergence of the Internet, and the World Wide Web in particular, electronic commerce entered a new era which opened the door for an electronic business-to-consumer marketplace. Although the retail side of electronic commerce is still in its infancy, the Web medium offers great potential for building the customer-base, promoting sales, and improving after-sales service. Examines the concept of relationship marketing, which has caused a paradigm shift in business-to-business marketing during recent years. Extends the concepts of network marketing to the Web retail marketplace, and develops a market process model for Web retailing that outlines the stages of the relationship building process.
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    URL: http://dx.doi.org/10.1108/10662240010349381
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    Managing business-to-business relationships throughout the e-commerce procurement life cycle (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 385-395 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: E-commerce technologies provide effective and efficient ways in which corporate buyers can gather information rapidly about available P/S (products and services), evaluate and negotiate with suppliers, implement order fulfillment over communications links, and access post-sales services. From the supplier side, marketing, sales, and service information is also readily gathered from customers. Building and maintaining customer relationships is the key to success in e-commerce and, unless service is maintained, customer loss may result, more than offsetting any cost efficiencies due to introducing e-commerce technology. Since the core of e-commerce is information and communications, support for managing customer relationships is available to those who know how to use it. Discusses how technology can be used to encourage and facilitate customer-business relationships. Shows through a customer relationship life cycle model how the management of related procurement functions in customer companies can adjust to take advantage of these relationships.
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    URL: http://dx.doi.org/10.1108/10662240010349390
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    A buyer behaviour framework for the development and design of software agents in e-commerce (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 396-405 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Software agents are computer programs that run in the background and perform tasks autonomously as delegated by the user. Although there has been much research on this topic recently, usable software agents are at an early stage of development, and are only now starting to appear in real applications. Typical of these early stages, there has been a technology focus, rather than a product focus, in much of the development work to date. A fruitful application area for software agents is in the area of e-commerce, where potential buyers can easily be overwhelmed by the flood of information that is available, thus potentially making less than optimal purchasing decisions. This paper blends models from marketing and learnings from the field of decision support systems to build a framework for the design of software agents to support in e-commerce buying applications.
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    URL: http://dx.doi.org/10.1108/10662240010349408
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    Evaluating the role of intermediaries in the electronic value chain (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 406-417 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: E-commerce enables new kinds of business models to coordinate a value chain. Coordination of the value chain can be accomplished using direct communication or with the help of intermediaries such as brokers, dealers and auctions. The role of electronic intermediaries is becoming increasingly more important. The introduction of new business models in a value chain is a cumbersome process, due to the complexity of the value chain, unclear implications, different goals and interests of the stakeholders and unclear business models. Therefore, there is a need for a business engineering methodology that supports the design and development of new business models by helping the identification of these new business models and by providing insight into the implications of these business models. A business engineering methodology is presented that supports the identification and evaluation of various alternative value chain configurations. The goal of this methodology is to give stakeholders insight into their current, and possible alternative, situations by means of visualization, to evaluate the added value of business models using simulation and to gain experience with the new business models using gaming.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662240010349417
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    Meta-management of virtual organizations: toward information technology support (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 451-459 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Electronic commerce enables organizations to form virtual organizations. Shifting between different linkages of the partners for satisfying a need is the major characteristic of the virtual organization, and meta-management beyond the individual organizational level must be applied in order to optimize the benefit for the entire organizational network. This paper proposes a meta-management support system to support the meta-management in virtual organizations. Object-oriented organization modeling and virtual value chain analysis are used to implement the proposed meta-management support system.
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    URL: http://dx.doi.org/10.1108/10662240010349462
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    Strategic management of electronic commerce: an adaptation of the balanced scorecard (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 439-450 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: The balanced scorecard is a formal management technique that is built on the premise that measurement is a prerequisite to strategic management. A broad range of business goals can be incorporated in the scorecard and realistic performance targets can be aligned with business strategies. Electronic commerce is rapidly becoming concerned with the many different ways organisations do business and is therefore an area of strategic concern to organisations. A case study of the implementation of the balanced scorecard in a public utility will be analysed to suggest how the basic concepts and philosophy of the balanced scorecard can be retained in its adaptation to the strategic management of electronic commerce.
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    URL: http://dx.doi.org/10.1108/10662240010349453
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    Enabling integrated decision making for electronic commerce by modelling an enterprise's sharable knowledge (2000)
    Bingley : Emerald
    Internet research 10 (2000), S. 418-425 
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    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: A key benefit of advances in information technology has been the increased ability to make decisions that integrate different perspectives. Enterprise resource planning software integrates information from traditionally disparate parts of the same organization. Search engines and Internet services allow a user to integrate information from sources all over the world. So what kind of integrated decisions can the e-commerce supplier or customer make? From a technological perspective, the answer to this question depends on the following: how a given organization presents its information to others, and how it finds the right information from others. A useful tool for e-commerce suppliers and customers to make integrated decisions is an enterprise model, a computational model of the knowledge about an enterprise - its products, processes, organizational structures, resources, goals, and constraints. Sharable knowledge, once organized and represented in an enterprise model, can then be integrated by the modelled enterprise's e-commerce partners. Presents background on enterprise modelling followed by the key managerial and technological challenges in extending traditional models of the enterprise for e-commerce. Finally, discusses research to address some of these challenges.
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    URL: http://dx.doi.org/10.1108/10662240010349435
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    Shareholder value debunked (2000)
    Bradford : Emerald
    Strategy & leadership 28 (2000), S. 30-36 
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    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Shareholder-value proponents claim a new, economically sound way to maximize profits, create wealth, measure performance, and reward executives. That invalid claim is dangerous. Stocks of shareholder-value firms appreciated barely 15 percent as much as another, time-tested strategic-management system. Shareholder-value strategies are easily countered. Shareholder value mis-allocates resources, revives old fallacies, and debases the reputation of economics as a useful business discipline.
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    URL: http://dx.doi.org/10.1108/10878570010336029
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    Liquidity and the markets (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 31-32 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses a talk given by Ross Jones at the UK Asset and Liability Management Association about the effect globalization is having on the increased lack of financial controls. Looks at the history of liquidation and how it was achieved. Further investigates IT and the markets and how they have changed under technology's influence - but that it should be used properly to add value. Wonders whether in the future there will be only one settlement and clearing system for the whole world!
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    URL: http://dx.doi.org/10.1108/09657960010338580
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    IT revolution versus boardroom evolution (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 38-41 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Investigates company Web sites and the use by them of IT. Posits that some companies are too much in a hurry to understand what is going on in IT, while others are just plain scared of the new technology. Looks at risk with regard to security and whether risk is changing for better or worse. Discusses further the Internet and the risks that are involved therein –– with security an important part. Gives guidelines, in depth, on the four main issues to IT governance: market; design; operation; and security and uses bullet points for emphasis.
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    URL: http://dx.doi.org/10.1108/09657960010338607
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    Interest rate exposure and the Basle proposals (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 10-11 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Expresses concern that the Basle proposals do not accord with current UK institutions principles and outlines areas, in great detail, which need to be addressed. States there are three main concerns for UK bankers, these are: the banking book is not defined; management of exposure differs between institutions; and measurement of exposure also differs between institutions. Defines the banking book as also being different between institutions but can appear to encompass everything that is not trading. Discusses management of interest rate exposure, its measurement, the regulator's approach and last, the practitioner's approach. Concludes that the current European Consultation Document is contrary to UK institutions' principles.
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    URL: http://dx.doi.org/10.1108/EUM0000000005370
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    Group risk and ALM: the job market overview (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 46-47 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reports on recent unsettled years in the group risk market and the steady period of recruitment in investment and retail banks. Suggests that the best ways to retain staff are: creation of better defined career paths; increased challenges and responsibilities given candidates; and increased rewards within roles. Summarizes that though salaries continue to rise and competition for highest qualified candidates are high, progressive challenges and consistent management are among key ways to retain treasury staff.
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    URL: http://dx.doi.org/10.1108/09657960010338706
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    Enhancing risk measurement capabilities (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 12-17 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines the rapid advances in risk measurement capabilities of financial institutions with the Basle Accord standards firmly in mind. Gives firm guidelines from the Basle Committee and recommendations and examples. States many financial institutions have developed methods for relating risk to capital, similar to the framework outlined in the recommendations. Looks at applications of economic capital and explores how these can be used to improve management decision making. Sums up that the need for financial institutions to design and implement what is required is pressing indeed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09657960010338616
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    The curious case of the disentangled debit (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 49-50 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Takes a humorous view, using Sherlock Holmes and Dr Watson, in setting up a hypothetical case of derivative investigation by the two sleuths. Asks a few questions along the way and uses a figure to add emphasis to "the entangled equilibrium of principal and interest". Cryptic clues abound in this with a good message for practitioners.
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    URL: http://dx.doi.org/10.1108/09657960010338652
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    Successful portfolio management and RAPM (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 18-22 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Demonstrates complete overview of risk-adjusted performance measurement (RAPM) and how it can be a key management tool - particularly when combined with an economic capital allocation framework. Discusses RAPM and how it would enable senior management to allocate economic capital more effectively to help to maximize overall risk-adjusted returns on the whole of the firm's economic capital. Summarizes with correct risk management methodology institutions should see greater profits and the rest of the benefits to develop strong, risk control structure.
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    URL: http://dx.doi.org/10.1108/09657960010338661
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    Building an ALM model: a practical guide (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 23-25 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: States that, to build an asset and liability management (ALM) model is a large and crucial project giving the choice of self-build or to purchase an established model. Gives pros and cons for both choices and says that it may depend on the individual bank as to which one is the best. Posits that there are three main rewards involved for financial institutions who have more than one transaction processing system, these are: efficient compliance of key ratios and limits with ease; achievement of hedge, funding and policy; and planning and business modelling, covering a wide spectrum. Concludes that all companies differ and have many and changing requirements and should fit product to requirements and not vice versa.
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    URL: http://dx.doi.org/10.1108/09657960010338670
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    Making software decisions: a case study (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 26-27 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Outlines how Landesbank Baden-Württemberg (LBBW) chose its new risk management software and the criteria required by the provider. Describes how three banks merged in January 1999 to become LBBW and how it is now one of Germany's largest and most prestigious banking groups. Investigates the bank's selection processes for its risk management solution, using consultants to assist in its search, and how it came to select Midas-Kapiti as its provider.
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    URL: http://dx.doi.org/10.1108/09657960010338733
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    The rise and rise of e-commerce (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 31-33 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Looks at how major companies have benefited from investing in e-commerce and recommends all businesses should follow their lead. Examines the rise in dot.com shares in the USA and the UK and how there is no sign of this interest waning but that, for some considerable time to come, general retail business will continue to flow through high streets. Investigates the "new" technologies such as PC/laptop/mobile phone/Internet/TV Web connections, etc. Concludes that key issues for the financial sector will be old ones - branding and customer satisfaction.
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    URL: http://dx.doi.org/10.1108/09657960010338715
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    New technology in treasury systems (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 28-30 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Investigates Internet-related changes taking place in the financial world - particularly in treasury systems. Looks at web/com enabling and server-based thin client in depth, as these are the two main thrusts in e-commerce. Looks at the relevance for treasury systems including cash forecasting. Discusses the various ways the Internet can now be used in aiding customers in financial areas. Concludes that treasury systems are superior (but more expensive) than spreadsheets in small corporates.
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    URL: http://dx.doi.org/10.1108/09657960010338689
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    Regulation in the connected world (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 37-39 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reports on e-business and its boom in the financial sector and the criteria required to meet rules laid down by the Financial Services Authority (FSA). Presents FSA requirements as follows, regarding "operating" in the UK: targeting UK residents; head office/egistered office located in the UK; head office/registered office located overseas but targeting UK residents (with various exceptions); computer systems physically based in the UK. Closes by saying the e-business market for financial services is likely to expand in the years to come - but the FSA must be consulted before final plans are made.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09657960010338724
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    Researching risk issues in the 21st century (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 40-42 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Documents a joint venture between PricewaterhouseCoopers and the London School of Economics with regard to changes facing risk management. Chronicles that risk management is in its infancy, but that there are things that can be counted, measured and put away with banks and insurance companies to the fore of that. Maintains that some forms of vision/strategy is needed and a knowledge of what is wanted from risk management. Sums up that risk management needs to provide a sharper focus on the business - through which to view the business.
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    URL: http://dx.doi.org/10.1108/09657960010338698
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    Risk management: the need to set standards (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 9-10 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In this article Terry Simister explains the background behind the initiative led by the Institute of Risk Management to establish recognised British and International standards for the practice of risk management. He discusses the historical development of the concept of risk management and how that led to recognition of the need to create a profession to deal with all its aspects. He analyses the difficulties in providing a comprehensive definition of risk management and the difficulties there have been in reaching agreement in the international arena. He concludes with an overview of the forces which make an agreed standard a necessity.
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    URL: http://dx.doi.org/10.1108/09657960010373400
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    Valuing non-maturity deposits: two alternative approaches (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 21-22 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In this article the author discusses two alternative approaches to the valuing of non-maturity deposits. He examines both the replication of cash flows and behavioural modelling and analyses the various other factors which should be taken into account.
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    URL: http://dx.doi.org/10.1108/09657960010373437
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    The language of risk: why the future of risk reporting is spelled XBRL (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 18-20 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article explores the impact that XBRL, the new business reporting language, will have on reporting in financial services companies. The author explains how XBRL works and how it should mean that companies and users of corporate information will be able to use financial services, which is much more reliant than other business entities on simple data, will be able to assess the impact of the financials in a much faster and more fluent way. The author provides a short research programme to prove XBRL's impact.
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    URL: http://dx.doi.org/10.1108/EUM0000000005373
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    Harmonising world reporting: global financial reporting standards come closer (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 37-38 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The author describes the processes which have led to the creation of an accepted set of international financial reporting standards. He looks at the background and the history behind this development and assesses the likely changes in the future which will stem from the decision.
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    URL: http://dx.doi.org/10.1108/09657960010373446
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    Strategy and volatility: risk and global strategic challenge (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 24-36 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In this extract from his latest book Mark Haynes Daniell analyses new sources of risk and opportunity as the telecommunications industry revolutionises the business world. He looks at recurring risk patterns and what can be done to combat them. He then looks at how some of the biggest names have coped and provides some lessons which should be learned.
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    Option valuation: key issues in option pricing (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 11-16 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In this paper we attempt to address, in a non-technical way, the basic assumptions underlying option pricing theory and point out some of the inherent weaknesses they imply in the reliability of the resulting valuations. We present several concrete examples to illustrate the impact of the modeling assumptions and selecting input parameters for the models. We point out the importance for anybody involved in derivatives business to be aware of such issues and encourage them to obtain at least a superficial understanding of the quantitative aspects of option pricing.
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    URL: http://dx.doi.org/10.1108/09657960010373428
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    Mapping out the future progress of eB2B (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 15-16 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Highlights eBusiness-to-business (eB2B), which comprises 84 per cent of online revenue - strongest of all in the financial sector. Profiles the various companies involved - such as Westpac and Citicommerce, Chase, American Express, Cybercapital and Epoch Partners. Espouses that there is more than one way to succeed in this e-area. Concludes that eB2B will be at the foundations of the new economy and that the new market leaders will, industry-wide, take up the challenge.
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    URL: http://dx.doi.org/10.1108/EUM0000000005377
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    Fair value accounting and the future of financial instruments (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 10-13 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Discusses the recently published draft standard from the Bank of England that covers most controversial banking regulatory areas. States that there may well be advantages in a fair value approach for banks but disclosure of fair values would probably be preferable. Looks at the S&L crisis in the USA and how legislation worked in its case. Elaborates on Denmark's comprehensive fair value approach that suggests that adjustments in this system do increase earnings and value of capital volatility. Pinpoints bond market problems and liabilities valuation. Contends that there would be advantages in adopting disclosure of fair values.
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    URL: http://dx.doi.org/10.1108/EUM0000000005376
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    The continuing controversy of Basel (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 8-9 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Looks at how banks, since 1988, have increasingly engaged in transactions to enable transfer to credit risk, to try to achieve better allocations of economic capital. States that the International Swaps and Derivatives Association Inc. (ISDA), believes current reviews of the Basel Accord opens gates to align underlying credit risk in such structures. Proposes that the two regulatory proposals with main interest for investors are: the Bank for International Settlements (BIS) Base, New Capital Adequacy Framework (June, 1999); and the EU Review of Regulatory Requirements (November, 1999); which are broadly consistent - but not the same. Concludes that institutions should begin now in order to ensure the determining policies are in place along with procedures, processes and systems, to create a secure environment.
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    Making risk management stick (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 17-20 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Advances ongoing risk management and opens with a short example of how one senior operating executive stated there were no risks to his business unit. Claims that managers cannot be blamed for lack of knowledge in this area, as it is only lately that new approaches, to use powerful tools in assessing risk and control, are emerging. Further discusses in depth these, and the other ways to define, prioritize and align, end result objectives. Demonstrates that much closer links must exist among an organization's assurance providers to enable modern methods to prevail.
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    URL: http://dx.doi.org/10.1108/EUM0000000005378
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    Winners and losers in the search for strategic excellence (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 26-35 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Looks at some case studies from the world of global risk management and analyses their successes and failures.
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    URL: http://dx.doi.org/10.1108/EUM0000000005380
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    Risk management: finding the value within (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 38-41 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Wonders why there is so much excitement about risk management? States, whatever the reason, that organizations may lose out if they do not use the real value within the regulatory requirements (Turnbull/Combined Code). Posits that the effectiveness of risk management depends wholly on the skills, knowledge and commitment of those applying them. Concludes that if a reporting process is linked into the management process it will sustain proactive risk management - enabling an organization to find the value enclosed.
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    URL: http://dx.doi.org/10.1108/EUM0000000005381
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    Bringing risk management up to date in an e-commerce world (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 22-24 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Investigates risk and the difference e-commerce has had on global markets and, in particular, how Western experts managed to get wrong the prospects for the future with regard to banks in Russia and Indonesia. Posits that analysing risk can be done in four different ways: identifying risk factors; evaluating likelihood and effect; prioritizing and budgeting; and planning. Uses two case studies for extra emphasis - BT-UK versus Vodafone; and Eurasia Mining plc (UK), operating in Russia and gives good advice in the aftermath of these. Closes in stating that risk-seeking is a factor of modern operational risk and it is a recipe for disaster.
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    Why outsourcing could be good for you (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 17-19 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Considers the issue of outsourcing the bank's corporate treasury function. Looks at the benefits and disadvantages involved. Discusses the way in which outsourcing can be achieved. Explains the value of currency overlay.
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    URL: http://dx.doi.org/10.1108/EUM0000000005388
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    Bringing banking risk up to date (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 20-21 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Considers the difficulties experienced by banks in implementing integrated asset and liability management. Explains some of the measures needed in the worlds of credit risk and interest risk. Presents a matrix for risk management and encourages training in this area.
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    URL: http://dx.doi.org/10.1108/EUM0000000005389
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    The challenges of enterprise risk management (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 22-25 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Looks at the benefits of embedding a risk management capability across a whole enterprise. Gives particular consideration to the creation of such a culture, outlining four factors characterizing this environment. Covers three key risk areas, and provides a model of the governance structure and infrastructure elements required.
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    URL: http://dx.doi.org/10.1108/EUM0000000005390
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    The uncertain but exciting future for banking (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 11-16 
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    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Provides an overview of the directions, including wrong turnings, in which European and global banking is heading. Based on the viewpoint of Howard Davies, the head of the UK regulatory body the Financial Services Authority, covers issues such as greater regulation, Internet services and erosion of margins. Concludes that this is an exciting time to be in banking and those who succeed will have learnt to cope with today's speed of change and technology development.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005387
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  • 94
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    How the chief risk officer is taking centre stage (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 26-28 
    Details
    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Traces the history of the development of the chief risk officer. Considers where the value of such a role lies. Outlines the skills required by the individual and discusses the competing issues which firms must bear in mind.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005391
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  • 95
    Electronic Resource
    Electronic Resource
    Implementing option adjusted transfer pricing (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 29-31 
    Details
    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Provides a practical guide to option adjusted transfer pricing. Describes the basic elements of the finances and accounting required to make this practical. Presents basic examples of funds transfer pricing. Considers the risks involved.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005392
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  • 96
    Electronic Resource
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    Analysing the allure of alternative risk transfer (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 32-35 
    Details
    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Draws on the results of a survey into alternative risk transfer by Marsh Risk Finance covering major corporations over three years. Covers the needs of the buyers rather than the suppliers. Shows how alternative risk transfer can be of value to the insurance world in particular. Highlights a need for this technique to reach a wider audience as buyer perceptions change.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005393
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  • 97
    Electronic Resource
    Electronic Resource
    Valuing insurance companies (2000)
    Bradford : Emerald
    Balance sheet 8 (2000), S. 36-46 
    Details
    ISSN: 0965-7967
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reproduces an exclusive extract from Chapter 22 of the new edition of Copeland, Koller and Murrin's definitive work Valuation: Measuring and Managing the Value of Companies. Covers the practical techniques to use in the difficult issue of valuing insurance companies, using Trans America as a case study.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005394
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  • 98
    Electronic Resource
    Electronic Resource
    Internet shopping, consumer search and product branding (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 6-20 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Recent interest in the Internet as a medium for commerce has raised questions about the usefulness of branding on the World Wide Web. Examines whether consumers use brands as sources of information when shopping on the Internet. Applying theory from the economics of information, predicts that recent adopters of the Internet will be less proficient at searching for product information and will rely more on brands. As they gather more experience on the Internet, their search proficiency should rise and their brand reliance should fall. These hypotheses are tested and confirmed using usage and opinion survey data from the Internet community. The results suggest that branding can facilitate consumers' acceptance of electronic commerce.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010316302
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  • 99
    Electronic Resource
    Electronic Resource
    The verbal and visual components of package design (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 56-70 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: It is estimated that 73 percent of purchase decisions are made at point of sale. In scanning packs at point of sale, perception is rapid, and quick recognition is important for inclusion in the decision process. Under conditions of rapid perception, there is an advantage for verbal stimuli perceived from the right-hand side, and for non-verbal stimuli perceived from the left-hand side. This advantage probably derives from the laterality of the brain, with word processing generally being handled by the left hemisphere, while the right hemisphere generally processes pictorial matter. This asymmetry of perception implies that to maximise recall, words should be on the right-hand sides of packs, pictures should be on the left. We tested this, using a tachistoscope to measure difference in recall. The results confirm the asymmetry of perception of elements of packaging.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010316339
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  • 100
    Electronic Resource
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    Managing quality cues for product-line pricing (2000)
    Bingley : Emerald
    The @journal of product & brand management 9 (2000), S. 150-163 
    Details
    ISSN: 1061-0421
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: When firms offer consumers a choice of price-quality levels - the "good-better-best" choice - a challenge for managers is how to set price differentials. This article examines how consumer preferences across such price tiers are influenced by non-price cues about quality. The results suggest that the pattern of preferences observed across price-tiers can be influenced by: how quality cues (as well as price levels) are framed; the distribution of various price-quality tradeoff strategies across potential buyers; and the degree of perceived quality variability within the product category. Specifically, the use of ratio-scaled cues is most likely to impact "trading-up" behavior when there are a large number of consumers who exhibit "best value-seeking" behavior in a market.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10610420010332403
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