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  • 11
    Electronic Resource
    Electronic Resource
    TQM and business innovation (1999)
    Bingley : Emerald
    European journal of innovation management 2 (1999), S. 12-19 
    Details
    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to elimintate costs, improve productivity and gain a competitive edge in the marketplace. However, are TQM and business innovation compatible? The advantages and disadvantages to TQM as a means of developing and facilitating business innovations are discussed in this paper. It is argued that TQM does not hinder business innovation and some of its dimensions can assist an organsation to be more innovative. The compatibility of reengineering, which is a form of business innovation, with TQM is also considered in the paper, along with the effects of TQM on the successful implementation of information technologies.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14601069910248847
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  • 12
    Electronic Resource
    Electronic Resource
    Total quality management: origins and evolution of the term (1998)
    Bradford : Emerald
    The @TQM magazine 10 (1998), S. 378-386 
    Details
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term. The other recognised quality management gurus such as Crosby, Deming and Juran have shaped the dimensions, practices and mechanism which underpin the concept, but it is noted that none of these three actually uses the TQM term. TQM started to be used in the mid-1980s and only became a recognised part of the quality-related language in the late 1980s. The paper also analyses the key dimensions of TQM and traces their origins.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09544789810231261
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  • 13
    Electronic Resource
    Electronic Resource
    Business process re-engineering to total quality management: An examination of the issues (1999)
    Bradford : Emerald
    Business process management journal 5 (1999), S. 345-358 
    Details
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper examines two research questions. First, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is posited that these questions have been given scant attention by the academic fraternity. Considers, for example, characteristics of BPR which facilitate or hamper TQM and also TQM considerations when reengineering. It is argued that a company can apply TQM and BPR simultaneously, thus yielding more improvements than if only one of them was used on its own. The analysis presented in the paper indicates that the application of BPR can provide the base for the subsequent development of TQM.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14637159910297385
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  • 14
    Electronic Resource
    Electronic Resource
    The acceptance and diffusion of new consumer durables: differences between first and last adopters (1998)
    Bradford : Emerald
    Journal of consumer marketing 15 (1998), S. 323-342 
    Details
    ISSN: 0736-3761
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The diffusion process of an innovation, whether it be a product, a service or an idea, will vary in function of the characteristics of that innovation, as well as of the agents to whom it is directed. The objective of this paper is to differentiate the behaviour of the different adopter categories that emerge at the time of the adoption of new products. Uses the methodology proposed by Mahajan et al., based on the Bass model, which allows for a distinction to be drawn between five categories of adopters, namely innovators, early adopters, early majority, late majority and laggards, with reference to the acceptance process for new consumer durables. This is employed in an empirical application carried out with respect to the adoption of various consumer durables that are frequently found in the majority of households, whilst the demographic and socio-economic characteristics of the individuals who make up each adopter category are used in order to differentiate their behaviour.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/07363769810225975
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  • 15
    Electronic Resource
    Electronic Resource
    Determining factors in family purchasing behaviour: an empirical investigation (1999)
    Bradford : Emerald
    Journal of consumer marketing 16 (1999), S. 461-481 
    Details
    ISSN: 0736-3761
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Analyses the factors which determine family purchase behaviour. The family has traditionally been considered as an important decision-making unit with respect to the large quantity of products and services which are purchased by households on a daily basis. Sets out to determine the variables which exert an influence when choosing a product or service (socio-economic, individual, etc.). Concentration is centred on an analysis of the role of the spouses in an attempt to determine whether there exists a particular purchasing pattern according to the sex of the consumer. The empirical analysis has been carried out on the basis of a survey of 600 Spanish families. Using the Multiple Correspondence Analysis technique we can observe that joint decisions are made by young couples, only where the wife works, whilst in a situation where the wife does not work or the spouses have been married for many years, it is the husband alone who decides.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/07363769910289569
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