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  • 1
    Electronic Resource
    Electronic Resource
    Hotel managers' decision making: can psychology help? (1995)
    Bingley : Emerald
    International journal of contemporary hospitality management 7 (1995), S. 19-23 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Examines some of the theoretical models of human decision makingderived from the field of psychology and considers some of the importantissues this raises for training in decision making. Discusses a smallselection of results from a fieldwork investigation, which examineshotel managers' cognitive decision-making processes. Ends with adiscussion of possible suggestions for training in decision making whichutilize psychological theories.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596119510079945
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  • 2
    Electronic Resource
    Electronic Resource
    Organizational culture, TQM, and business process reengineering: An empirical comparison (1999)
    Bingley : Emerald
    Team performance management 5 (1999), S. 164-170 
    Details
    ISSN: 1352-7592
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study explores organizational culture by examining the relationship between total quality management (TQM) and culture, and specifically three elements of a culture related to quality improvement: customer focus, employee involvement, and continuous improvement. Process reengineering is used as an alternative management initiative. A survey of 220 mid-level professionals in 123 organizations was conducted to determine the extent to which there is a relation between the presence of these cultural elements, and the presence of TQM reengineering. The success of process improvement through either TQM or reengineering is used as a vehicle for examining the importance of these cultural elements. The importance of organizational culture and the implications for managers are discussed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13527599910288993
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  • 3
    Electronic Resource
    Electronic Resource
    Perception is reality: using 360-degree appraisal against behavioural competences to effect organizational change and improve management performance (1996)
    Bingley : Emerald
    Career development international 1 (1996), S. 24-27 
    Details
    ISSN: 1362-0436
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents a case study of work done in Mercury One 2 One on defining and using management competences. The reasons for taking this approach are explained, as is the way that the competences were defined to reflect and support company goals. Provides details on how the initiative was implemented and to what uses the data have been put. Draws out the benefits to the company.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13620439610118573
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