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  • 2000-2004  (358)
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  • 1
    Electronic Resource
    Electronic Resource
    The applicability of SERVQUAL in cross-national measurements of health-care quality (2004)
    Bradford : Emerald
    The @journal of services marketing 18 (2004), S. 524-533 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This study investigates the applicability of a modified SERVQUAL instrument as a means of measuring residents' perceptions of long-term health-care service quality in the USA and UK. The results confirm a stable, four-factor structure that is similar to previously defined service quality dimensions and is invariant across the countries studied.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876040410561857
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  • 2
    Electronic Resource
    Electronic Resource
    Modelling design development performance (2002)
    Bingley : Emerald
    International journal of operations & production management 22 (2002), S. 1198-1221 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Begins with a brief review of research in the area of performance, with particular emphasis on design and product development, highlighting the main weaknesses in work to date. Then presents a fundamental and generic model of performance, related to knowledge-based activities in design, which describes performance in terms of its key elements, efficiency and effectiveness, and provides a basis for modelling performance across different process levels. Evolves this model further to describe performance measurement and management in design development. Concludes that it is not possible to distinguish the efficiency of the design activity from that of design management, and that, in addition, efficiency appears to be inherent to an activity, but is difficult to measure.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443570210450301
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  • 3
    Electronic Resource
    Electronic Resource
    Measuring distributive and procedural justice: An exploratory investigation of the fairness of retailer-supplier relationships in the UK food industry (2003)
    Bradford : Emerald
    British food journal 105 (2003), S. 682-694 
    Details
    ISSN: 0007-070X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Agriculture, Forestry, Horticulture, Fishery, Domestic Science, Nutrition
    Notes: A report on UK supermarkets published by the Competition Commission in October 2000 concluded that there was evidence that multiple food retailers were abusing their position of power and engaging in practices that adversely affected the competitiveness of suppliers. To address these adverse effects it was recommended that a code of practice be introduced to govern retailer-supplier relationships. The International Institute for Environment and Development (IIED) is co-ordinating a project that is designed to monitor the extent to which multiple retailers are complying with the principles set out in the code of practice. This paper presents the findings of exploratory research, conducted as part of this project, to investigate suppliers' current perceptions of the fairness of their trading relationships with the multiple retailers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00070700310506236
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  • 4
    Electronic Resource
    Electronic Resource
    Pressures and stress in a West Australian hospital (2001)
    Bingley : Emerald
    Personnel review 30 (2001), S. 227-239 
    Details
    ISSN: 0048-3486
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Using the Occupational Stress Indicator, the results from this study provided a comparative overview of Australian and UK hospital workers' perceived responses to organizational sources of pressure, use of coping strategies plus outcomes of job satisfaction, mental and physical ill health. The broad picture that emerged was that the Australian hospital workers appeared to have a more favourable working environment as their organization presented fewer sources of pressure. Despite lower levels of contributory pressure, it was apparent that Australian hospital workers perceived similar long-term outcomes to organizational sources of pressure as the UK hospital worker sample. The Australian hospital workers reported significantly higher perceived physical ill health, and second, similar levels of mental ill health and job satisfaction when compared to the UK hospital workers. In addition, the Australian hospital workers reported increased use of coping strategies. The discussion takes into consideration the context and time frame of the two operating environments.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00483480110380352
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  • 5
    Electronic Resource
    Electronic Resource
    Using on-line retailing as a springboard for catalog marketing (2004)
    Bradford : Emerald
    Journal of consumer marketing 21 (2004), S. 221-225 
    Details
    ISSN: 0736-3761
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Chronicles the launch of a new e-commerce business. Reviews the implications and considerations of such a venture and documents the critical lessons learned. Concludes that the Internet provides an effective place for the development of a new business.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/07363760410534768
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  • 6
    Electronic Resource
    Electronic Resource
    Multi-channel marketing in the retail environment (2004)
    Bradford : Emerald
    Journal of consumer marketing 21 (2004), S. 356-359 
    Details
    ISSN: 0736-3761
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Multi-channel marketing in the retail environment involves the integration of marketing activities in retail stores, with catalogs and with online marketing. The online component of this is critical to the success of the overall effort and it is becoming more powerful, sophisticated and measurable. This case study chronicles the use of multi-channel marketing by REI, a 66-year-old purveyor of specialty outdoor gear and apparel. The case study shares the essential components of multi-channel marketing used by REI and how the various components work together.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/07363760410549177
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  • 7
    Electronic Resource
    Electronic Resource
    The Impact of Supply Chain Partnerships on Supplier Performance (2004)
    Bradford : Emerald
    The @international journal of logistics management 15 (2004), S. 57-72 
    Details
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In this paper, We present a framework of buyer-supplier relationships used in an empirical study to investigate how the development of more collaborative relationships between UK retailers and fresh produce suppliers, affects the financial performance of suppliers. Relationships between key partnership characteristics and performance are described and empirically tested. In addition, multivariate analysis is used to identify the dimensions of buyer-supplier relationships that make the greatest relative contribution to the explanation of the performance construct.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09574090410700239
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  • 8
    Electronic Resource
    Electronic Resource
    Measuring customer capital (2000)
    Bradford : Emerald
    Strategy & leadership 28 (2000), S. 10-15 
    Details
    ISSN: 1087-8572
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Measuring customer capital - customers' contribution to current and future revenues - is fundamental to assessing how successful an organization is in turning customer relationships into sustainable competitive advantage. The new business environment requires that companies shift from being product-centric to being customer-centric. This shift affects every business process. This article describes the factors that must be considered in assessing customer capital and outlines the steps for introducing such an initiative into the company.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10878570010379392
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  • 9
    Electronic Resource
    Electronic Resource
    Integrated passives in advanced printed wiring boards (2001)
    Bradford : Emerald
    Circuit world 27 (2001), S. 22-25 
    Details
    ISSN: 0305-6120
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Electrical Engineering, Measurement and Control Technology
    Notes: This paper will focus on the work which was carried out under the Brite-EuRAM funded project, COMPRISE (BE 96-3371), the objective of which was to develop new materials and manufacturing processes to embed passive components (resistors, inductors, capacitors) within printed wiring structures fabricated from laminate materials. For the realisation of integrated resistors, a commercially available planar resistor material is incorporated in different test structures. The technology consists of a copper foil of standard thickness on which a resistive layer is deposited by means of electroless plating. For the realisation of capacitors in multi-layered PCB structures, significant progress was made in the development and fabrication of very thin laminates. Higher dielectric constants of these laminate materials enable the increase of the capacitance per unit area. For inductors, both aircore (no magnetic material) and magnetic core components have been investigated.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/03056120110398218
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  • 10
    Electronic Resource
    Electronic Resource
    Analysis of techniques to compare complex data sets (2002)
    Bradford : Emerald
    Compel 21 (2002), S. 540-553 
    Details
    ISSN: 0332-1649
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Electrical Engineering, Measurement and Control Technology , Mathematics
    Notes: This paper analyses a number of techniques that can be used to compare complex data sets, such as those arising from electromagnetic simulation and experimentation. The techniques assessed are: correlation, several reliability factors and feature selective validation. The study examines the performance of each technique for data comparison. The paper provides a comprehensive summary of the techniques and compares their performance and comments on their use in the validation of numerical modelling codes and model designs.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/03321640210451440
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