ISSN:
0887-6045
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
This study investigates the applicability of a modified SERVQUAL instrument as a means of measuring residents' perceptions of long-term health-care service quality in the USA and UK. The results confirm a stable, four-factor structure that is similar to previously defined service quality dimensions and is invariant across the countries studied.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/08876040410561857
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