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  • 1
    Electronic Resource
    Electronic Resource
    Information Exchange, Responsiveness and Logistics Provider Performance (1996)
    Bradford : Emerald
    The @international journal of logistics management 7 (1996), S. 43-58 
    Details
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The impact of information exchange on suppliers' performance is investigated in the context of trade relationships formed between manufacturers and third party providers of international logistics services. A conceptual model that predicts the important linkages among information exchange, responsiveness and performance is introduced and tested. The research shows that information exchange positively affects customers' perceptions of third party logistics providers' performance; information exchange also positively affects logistics providers' service responsiveness; and logistics provider responsiveness affects customers' perceptions of the providers' performance. These linkages provide a fuller understanding of why and how information exchange influences manufacturers' perceptions of the performance of third party logistics providers. Logistics providers that used information obtained from trading partners to develop more responsive operations were viewed as better performers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09574099610805511
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  • 2
    Electronic Resource
    Electronic Resource
    Resource-based theory and strategic logistics research (1997)
    Bingley : Emerald
    International journal of physical distribution and logistics management 27 (1997), S. 559-587 
    Details
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Despite calls for more theoretical and strategically oriented work in logistics, the resource-based theory of the firm (RBT), and the related capabilities approach - which represent a dominant stream of research in strategic management over the last decade - have not been prominent in the logistics literature. Provides a critical review of the large literature on the RBT and suggests areas where it can be applied to strategically-oriented logistics research. Describes the resource-based theory of the firm, its major assumptions, and its implications for strategic actions. Also discusses other areas of research where the RBT have been applied. Illustrates how the RBT represents the underlying theoretical support for one of the central propositions of strategic logistics: that a distinctive logistics capability is a source of sustainable competitive advantage and superior performance. Suggests that strategic logistics research may benefit from combining the RBT with organizational learning theory and evolutionary approaches to competition.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09600039710188594
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  • 3
    Electronic Resource
    Electronic Resource
    Marketing/Logistics Integration and Firm Performance (1999)
    Bradford : Emerald
    The @international journal of logistics management 10 (1999), S. 11-24 
    Details
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Functional areas within a firm must effectively interact and work together to plan, coordinate, and implement strategic initiatives. Interfunctional integration is believed to be directly related to a firm's competitiveness and profitability. The current research was undertaken to gain a greater understanding of the association between interdepartmental integration and performance. Results of a recent survey examining the marketing/logistics interface are reported. Analysis provided support for positive associations between the frequency of collaborative integration between marketing and logistics departments and logistics managers' perceptions of the effectiveness of the relationship between departments, as well as, departmental performance relative to competitors.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09574099910805905
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  • 4
    Electronic Resource
    Electronic Resource
    Automatic Replenishment Programs and Level of Involvement: Performance Implications (1999)
    Bradford : Emerald
    The @international journal of logistics management 10 (1999), S. 25-36 
    Details
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In Today's increasingly complex business environment, many firms are working more closely and sharing greater information with trading partners. The utilization of automatic replenishment programs (ARPs) for inventory management represents an example of how firms are cooperating to improve overall efficiency and service. However, ARP is still a relatively new phenomenon, and ARP-related benefits cannot be realized without changes to working practices that require considerable time and financial commitment. Whether such commitments are warranted has yet to be established. Little empirical work is available detailing ARP performance to date. This research examines the implementation of ARP components, firms' effectiveness at achieving ARP-related goals and associations between firms' level of involvement with ARP and ARP-related performance. Findings suggest that more extensive involvement with ARP is beneficial. Firms that handle a larger proportion of their sales volume with ARPs reported greater success in terms of profitability and trading partner relationships.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09574099910805914
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  • 5
    Electronic Resource
    Electronic Resource
    Using Service to Create Loyalty with Key Accounts (1997)
    Bradford : Emerald
    The @international journal of logistics management 8 (1997), S. 83-91 
    Details
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In recent years, many retail industries have come to be dominated by a few extremely large competitors. For example, Wal-Mart, Kmart, and Target prevail in the discount competitive set. Such customers are referred to as key accounts and are "treated differently" by selling firms. The accounts are given special treatment to keep them happy. The current research explores the issue of whether the extra services and commitment to key accounts are warranted. Based upon a survey of buyers within the personal products industry, the answer appears to be affirmative. Buyers for key accounts indicated significantly higher levels of customer satisfaction and customer loyalty in relation to distribution service than did the buyer respondents at all other accounts. The key account respondents apparently both recognize and value the extra efforts expended to service their accounts.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09574099710805691
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  • 6
    Electronic Resource
    Electronic Resource
    Information accessibility: Customer responsiveness and enhanced performance (1995)
    Bingley : Emerald
    International journal of physical distribution and logistics management 25 (1995), S. 4-17 
    Details
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Information is generally believed to be a key component in creatingcorporate responsiveness, i.e. being able to anticipate or respondquickly to customer requests. Most firms are well aware of the need tobecome more responsive to customers in order to develop and maintainlong-term close relation-ships. A recent survey of the warehouseindustry confirms the hypothesized relationship between information andresponsiveness. Firms that formally collect customer-related informationand internal service/quality information were found to be moreresponsive as evidenced by enhanced ability to accommodate selectedevents/ requests. The research also supported a link betweenresponsiveness and improved operating performance. Responsive firmsindicated greater success in achieving specific operating performanceimprovements - improved reliability service, improved customerservice/satisfaction, quality improvements, cycle time reductions,productivity improvements, reduced costs, improved organizationalstructure, and enhanced goal setting - than less responsive firms.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09600039510080117
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  • 7
    Electronic Resource
    Electronic Resource
    Supervisory coaching in a logistics context (2005)
    Bingley : Emerald
    International journal of physical distribution and logistics management 35 (2005), S. 620-636 
    Details
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - To examine warehouse worker development associated with managerial coaching in the logistics industry. Design/methodology/approach - Examine the efficacy of this developmental approach in a logistics context, a survey method was used to provide an overview of supervisors' coaching behavior at 18 distribution centers in the United States. Warehouse workers answered questions about their interactions with their supervisors and their own job satisfaction while supervisors answered questions pertaining to the job-related performance of warehouse workers for whom they were directly responsible. Findings - The study findings indicate that warehouse workers at these distribution centers encounter low levels of supervisory coaching behavior. However, despite these low levels, significant positive associations were found between supervisory coaching behavior, warehouse worker job satisfaction and supervisors' perceptions of their subordinates' job-related performance. Research limitations/implications - The findings are based on the perceptions of respondents at the specific distribution centers in our study and therefore should not be interpreted as being generalizable. However, we hope that they will stimulate further empirical research on the growth, development and retention of front-line logistics workers - an important, but relatively under-researched, area of supply chain management. Practical implications - The logistics industry is becoming progressively more service-oriented and technologically-driven and greater front-line worker competence in these areas will be required for many firms to survive. Originality/value - As the greatest aggregation of labor in the supply chain is in distribution center operations, our findings may encourage logistics organizations to evaluate the feasibility of adopting more people-oriented supervisory approaches like coaching that focus on personnel development and the provision of more intrinsically-rewarding work environments.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09600030510634562
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  • 8
    Electronic Resource
    Electronic Resource
    Insights from the introduction of an online logistics service system (2002)
    Bingley : Emerald
    Supply chain management 7 (2002), S. 5-11 
    Details
    ISSN: 1359-8546
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Providing customers with online logistics service systems that enable instantaneous and continuous communication within and between firms has become a key priority for many organizations. This paper focuses on a description of the roll out and initial implementation of an online logistics service system by United States Cold Storage (USCS) and on insights gained from the experience. The authors believe that USCS's experience has wide applicability and that it will be both informative and insightful to managers at firms making similar transitions into e-commerce. In addition, the results of a focus group held one year after implementation with USCS user customers are discussed, and lessons learned from the first year of operations are reviewed.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13598540210414346
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  • 9
    Electronic Resource
    Electronic Resource
    Integrated logistics: achieving logistics performance improvements (1996)
    Bingley : Emerald
    Supply chain management 1 (1996), S. 25-33 
    Details
    ISSN: 1359-8546
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents the results of a recent survey of logistics executives concerning their perceptions regarding integrated logistics. Focuses discussion on an assessment of the current level of implementation of the integrated logistics concept among US firms and provides support for a relationship between integration and logistical performance improvements. Reveals that the results have significant managerial implications as more organizations place emphasis on supply chain management, and that internal and external integration are necessary to facilitate channel-wide linkages and enhance channel efficiency.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13598549610155297
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  • 10
    Electronic Resource
    Electronic Resource
    Transforming supply chain operations in response to economic reform: the case of a motorcycle manufacturer in India (2004)
    Bingley : Emerald
    Supply chain management 9 (2004), S. 16-22 
    Details
    ISSN: 1359-8546
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Economic reforms that stimulate commercial activity in semi-industrialized nations are often associated with significant increases in demand for consumer products. This paper focuses on a description of the transformation of a motorcycle manufacturer's supply chain in response to the recent liberalization of the Indian economy, and on insights gained from that experience. The authors believe that this organization's success in applying supply chain management practices that are more commonly utilized in industrialized nations has wide applicability, and that it will be insightful as a role model for managers at firms facing similar challenges of integrating supply chain operations to meet surges in demand.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13598540410517548
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