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  • 1
    Electronic Resource
    Electronic Resource
    Mentoring in retailing: a tool for success? (1999)
    Bingley : Emerald
    Personnel review 28 (1999), S. 336-355 
    Details
    ISSN: 0048-3486
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper assesses the incidence and contribution that mentoring has to the career development of retail managers. Previous research has identified the benefits that mentoring relationships have for the protégé, the mentor and the organisation, although none have compared the experiences and attitudes towards mentoring within the retail environment. Drawing on a sample of 132 UK retail managers, this research found that half the sample had experienced being a protégé in a mentoring relationship. No significant differences were found between a respondent's sex, age, position in the organisation and whether they have been mentored. Mentoring was found to play an important role in the development of a protégé's current job, career and self development. It was less apparent whether the incidence of mentoring affected retail managers' ultimate career ambitions. However, it appears that the advantages of mentoring as a management development tool far outweigh any disadvantages for the protégé.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00483489910273651
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  • 2
    Electronic Resource
    Electronic Resource
    Rationalising retail employment: a view from the outside looking in (2002)
    Bingley : Emerald
    International journal of retail and distribution management 30 (2002), S. 536-543 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Adoption of a cost cutting or quantitative approach to labour scheduling in companies espousing an enhanced customer service is examined. Using empirical evidence from the labour scheduling process at one supermarket chain, the paper demonstrates that the longer-term negative effects of adopting a purely quantitative approach to labour scheduling and the resultant staff shortages can lead to decreased employee well-being, increased absenteeism and staff turnover levels. In turn, this not only pushes up costs of employment, but results in reduced customer service levels. Concludes that for many retailers a tension exists between espoused company thinking and organisational reality. For retailers with a commitment to a total customer service strategy such a quantitative approach to staffing issues is ineffective in the longer term.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550210449395
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  • 3
    Electronic Resource
    Electronic Resource
    Charity shops: a classification by merchandise mix (1995)
    Bingley : Emerald
    International journal of retail and distribution management 23 (1995), S. 17-23 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Little attention has been paid to the evolution of charityretailing. A recent upturn in interest results from an increase in thenumber of charity shops in operation and their increasingly professionalmanagement. Charity retailing has expanded and developed over the pastdecade and the rapid expansion in numbers in the 1980s has heightenedinterest in them, although they do not feature as a sector in their ownright in retail statistics. Explores the development of charity shopsand suggests a three-fold category classification. The definition ofcharity trading relies largely on the mix of the merchandise being soldand this mix determines the three categories of charity retailing. Theclassification highlights trading implications of technology andcompetition which in turn affect volunteers, customers, other charitiesand established retailers alike.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590559510095242
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  • 4
    Electronic Resource
    Electronic Resource
    Student perceptions of retailing as a destination career (2003)
    Bingley : Emerald
    International journal of retail and distribution management 31 (2003), S. 298-309 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reports on the results of a questionnaire survey into the perceptions of retailing as a destination career. While some students are attracted to the industry, overall a neutral or negative perception prevails. This is conveyed from a general ignorance as to what a retail management job involves or the variety of career opportunities it provides. Often, students have only their experiences as consumers or as part-time employees in forming their perception of it as a future career. Personal, and word of mouth, work experience can help either to persuade or to dissuade the perceptions of retailing as a destination career. Reports on the work of various bodies such as BIR, CORTCO and CRU in fostering the partnership between industry and educational providers in order to raise the image of retailing as a graduate career. Also provides recommendations on how to raise the profile of the industry.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550310476033
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  • 5
    Electronic Resource
    Electronic Resource
    Retail managers: stress and the work-family relationship (1999)
    Bingley : Emerald
    International journal of retail and distribution management 27 (1999), S. 374-383 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Causes and effects of occupational stress have received research attention for several decades although increasing focus has been paid to it during the 1990s as organisations and individual workers attempt to adapt to accelerating rates of change. Previous research has proposed three hypotheses to explain the work-family relationship: spillover, compensation and independence. Drawing on qualitative research with retail managers from a variety of UK major retailers, this article attempts to uncover the relationship between work demands and home life. The results of the research found that family boundaries are more permeable than work boundaries. Although spillover behaviour was evident, there was no evidence to suggest that the retail managers adopt compensatory or independent models of behaviour. To alleviate some of the pressures experienced by the retail managers, calls for a reassessment of working practices. The introduction of more flexible working arrangements, providing quality time off from work, and a realistic assessment of the retail manager's job are some of the recommendations provided.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590559910292825
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  • 6
    Electronic Resource
    Electronic Resource
    Rural grocery shoppers: do their attitudes reflect their actions? (2002)
    Bingley : Emerald
    International journal of retail and distribution management 30 (2002), S. 394-406 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Using a longitudinal research methodology, this research investigated the grocery shopping habits of residents in rural communities in Western Stirlingshire, Scotland. In particular, it attempted to uncover the factors and attitudes that influence customers' store choice decisions and their attitudes towards their local shops. Findings revealed that although respondents held a positive overall view of their local shops, less than one-third purchased a high proportion of their food shopping in local shops. While it is unlikely that local traders will reverse outshoppers' shopping behaviours, with a re-evaluation of their overall offer, they may be able to establish themselves as a reliable supplementary or secondary choice option, thereby maintaining the local shop as a viable function. Recommendations based on offer, service and environment are made to differentiate local shops from the major multiples.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550210435282
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  • 7
    Electronic Resource
    Electronic Resource
    Still serving the community? The professionalisation of the UK charity retail sector (2003)
    Bingley : Emerald
    International journal of retail and distribution management 31 (2003), S. 418-427 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The charity retail format has experienced significant growth over the last 30 years to a situation where charity shops have now become a taken for granted feature of local high streets across the UK. Traditionally charity shops have played an important service role in their local communities by providing low cost goods and employing voluntary staff. However, alongside the growth of the sector, charities have become increasingly professional in their approach to managing their shops. Changes include the introduction of paid managers and shop assistants and an overall ''trading up" of the charity retail environment. This paper explores in detail this professionalisation of the charity retail sector. It then examines the impact of this professionalisation on the role of charity shops in their local communities and speculate on the likely future for charity retail in this context.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550310484098
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  • 8
    Electronic Resource
    Electronic Resource
    Consumer complaint behaviour: the case of electrical goods (1995)
    Bingley : Emerald
    International journal of retail and distribution management 23 (1995), S. 8-18 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Consumer complaint behaviour has been the topic of much academicresearch. Aims to contribute to this process empirically byinvestigating post purchase dissatisfaction levels of consumers ofdomestic and major electrical appliances. The findings show thatelectrical goods generate a high ratio of public to private complaints.The nature, complexity, life expectancy and price of the product arefactors causing a high public action ratio; smaller, inexpensiveelectrical goods generated the fewest complaints. Furthermore, consumerdissatisfaction was seen to intensify as they sought redress, owing topoor customer service levels of electrical retailers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590559510098663
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  • 9
    Electronic Resource
    Electronic Resource
    Differentiation by design: the importance of design in retailer repositioning and differentiation (1999)
    Bingley : Emerald
    International journal of retail and distribution management 27 (1999), S. 72-83 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The importance of design as a composite in the strategic mix is often undervalued or ignored by retailers, yet it may present a significant competitive tool by which small/medium-sized retailers can compete more effectively. Considers the significance of design factors to customers in influencing their perception of and satisfaction with a retail chain, and how recognition of these factors might serve to address differences in perception between the company and its customers and communicate a holistic message to those customers. Concludes that the holistic nature of design and its informed status could serve to achieve a more coherent offer to the customer, which takes cognisance of customer feedback, the competitive environment and the skills and resources available to the organisation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590559910258571
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  • 10
    Electronic Resource
    Electronic Resource
    Stress and the female retail manager (2000)
    Bradford : Emerald
    Women in management review 15 (2000), S. 145-156 
    Details
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: Examines the sources of stress associated with male and female retail managers, a sector recognised as being stressful and where women are more likely than in other occupational sectors to be managers. Self-completed questionnaires were distributed to males and females at various levels of retail management. The findings confirmed the two research hypotheses: male and female managers reported similar job pressures, in particular from "work overload", "time pressures and deadlines", "staff shortages and turnover rates" and "long working hours". Moreover, female retail managers were more likely than their male counterparts to suffer from additional pressures caused by sex discrimination and prejudice. The outcome of these stressors can contribute to organisational deficiency, ultimately damaging the reputation of the company. Retail companies that successfully tackle the issue of work-related stress will be better equipped to cope with the price of change within the retail environment.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09649420010325762
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