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  • 1
    Electronic Resource
    Electronic Resource
    Dynamic benchmarking of hotel service quality (2002)
    Bradford : Emerald
    The @journal of services marketing 16 (2002), S. 302-321 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Total customer satisfaction is one of the most important strategic weapons of best-practice hotel organizations. However, hotel organizations cannot achieve total customer satisfaction without gaining the knowledge of a hotel's competitive position in the changing marketplace and realizing the opportunity of continuous service improvement. With this in mind, this paper develops a set of service benchmarks that help hotel managers monitor their service delivery process, identify performance gaps, and take corrective action. In particular, we propose dynamic benchmarking based on the analytic hierarchy process (AHP) that goes beyond traditional service performance measures. Based on the longitudinal surveys of customers who have stayed at first-class hotels in Korea, this paper illustrates the usefulness of dynamic benchmarking for continuous service improvement.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876040210433211
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  • 2
    Electronic Resource
    Electronic Resource
    Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis (1996)
    Bradford : Emerald
    The @journal of services marketing 10 (1996), S. 58-72 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: As quality and profitability have become inseparable concepts, a growing number of service firms have considered quality their top priority in maintaining competitiveness. Commitment to service quality, however, is nothing more than lip service, unless management develops reliable service quality standards. Perhaps one of the best ways of developing such standards is to compare the firm's service performance with that of the service leader and reassess its service performance continuously through competitive benchmarking. In an effort to establish practical guidelines for competitive benchmarking, proposes the use of an analytic hierarchy process and a competitive gap analysis. These methods can help the service manager to formulate viable service improvement strategies in the increasingly competitive service industry. Illustrates the usefulness of the proposed benchmarking methodology using the case of Korean luxury hotels.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876049610119794
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  • 3
    Electronic Resource
    Electronic Resource
    A data mining approach to developing the profiles of hotel customers (2002)
    Bingley : Emerald
    International journal of contemporary hospitality management 14 (2002), S. 274-285 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: To stay competitive, hotels need to develop a viable customer retention strategy. Since a key to the successful development of such a strategy rests with customer relationship management, hotels should identify the most profitable ways to build and maintain a loyal customer relationship. In an effort to help hotels understand their customers' preferences and the ways to interact with the customers, we propose data mining techniques. Based on a case study of luxury hotels in South Korea, this paper demonstrates the usefulness and practicality of the proposed data mining techniques.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110210436814
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  • 4
    Electronic Resource
    Electronic Resource
    Benchmarking the quality of hotel services: managerial perspectives (1997)
    Bingley : Emerald
    International journal of quality & reliability management 14 (1997), S. 582-597 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: With escalating competition in the hotel industry, a growing number of hotels have considered service quality their top priority in maintaining competitiveness. To maintain competitiveness, the hotel management often needs to develop reliable service quality standards. Perhaps one of the best ways of developing such standards is to compare the hotel's service performance with that of the service leader and reassess its service performance continuously through competitive benchmarking. In an effort to establish practical guidelines for competitive benchmarking, proposes the use of an analytic hierarchy process and a competitive gap analysis. These methods can help the hotel manager formulate viable service improvement strategies in the increasingly competitive hotel industry. Illustrates the usefulness of the proposed benchmarking methodology using the case of Korean luxury hotels.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719710186209
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  • 5
    Electronic Resource
    Electronic Resource
    Developing future leaders at Hyundai Motor Company through blended learning (2004)
    Bingley : Emerald
    Industrial and commercial training 36 (2004), S. 286-290 
    Details
    ISSN: 0019-7858
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This article describes how Hyundai Motor Company is successfully developing its high-potential managers in Korea through an innovative blended learning program. Since 2003, Hyundai has worked in partnership with Educasia to integrate instructor-led online learning into a program that was previously conducted entirely in the classroom. As a result, Hyundai has been able to deliver an expanded learning curriculum in a more efficient and engaging way to help 150 future Hyundai leaders each year to build a broad range of management and business skills.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/00197850410563920
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  • 6
    Electronic Resource
    Electronic Resource
    International supply chain management in an Internet environment: A network-oriented approach to internationalization (2001)
    Bingley : Emerald
    International marketing review 18 (2001), S. 392-420 
    Details
    ISSN: 0265-1335
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This conceptual paper argues that the emergence of Internet commerce is presenting a significant challenge to traditional internationalization explanations. Given rapid accessibility to customers and suppliers around the world, businesses appear to be turning towards networks of cooperation rather than external control structures. International supply chain management is proposed as a process of internationalization representing the implementation of a global uncertainty-driven new network orientation. A network orientation is proposed to encourage more integrated levels of I-commerce adoption which, in turn, further strengthens the relationship between a network orientation and its implementation. A number of propositions are presented along with a discussion of future research issues.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005933
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  • 7
    Electronic Resource
    Electronic Resource
    Optimized garment pattern generation based on three-dimensional anthropometric measurement (2000)
    Bingley : Emerald
    International journal of clothing science & technology 12 (2000), S. 240-254 
    Details
    ISSN: 0955-6222
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
    Notes: An automatic garment pattern generation system has been developed for the three-dimensional apparel CAD system. To substitute the garment fitting process, which requires lots of trial and error in the traditional pattern generation methods, we developed a new direct pattern generation method using body-garment shape matching process. In this method, we first generated a body model using three-dimensionally measured anthropometric data and transformed it to have a convex shape similar to that of a commonly used dummy model in garment design process. Then a typical garment model has been defined by measuring the surface information of a dummy model using stereoscopy and adjusting its shape considering the geometrical constraints of the underlying body model to obtain the optimum fit garment patterns. Finally, we developed a pattern flattening algorithm that flattens the three-dimensionally adjusted garment model into two-dimensional patterns considering the anisotropic properties of the fabric to be used.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09556220010373043
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  • 8
    Electronic Resource
    Electronic Resource
    Development of three-dimensional apparel CAD system: Part 1: flat garment pattern drafting system (2000)
    Bingley : Emerald
    International journal of clothing science & technology 12 (2000), S. 26-38 
    Details
    ISSN: 0955-6222
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
    Notes: A comprehensive apparel CAD system was developed to perform automatic garment pattern drafting and the prediction of the final drape shape of designed garment putting on the human body. Three dimensional apparel CAD system starts with a flat garment pattern drafting system. A computerized pattern design script language has been created based on the traditional patterner's principles to develop an automatic draft system of performing basic garment pattern drafting as well as grading rule generation. A pattern modification system was also developed considering functions required in apparel CAD such as auxiliary pattern generation, seam line creation, and dart manipulation to generate engineering patterns which can be used in the three dimensional garment shape prediction system presented later in part II of this paper.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/EUM0000000005318
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  • 9
    Electronic Resource
    Electronic Resource
    Development of three-dimensional apparel CAD system: Part II: prediction of garment drape shape (2000)
    Bingley : Emerald
    International journal of clothing science & technology 12 (2000), S. 39-49 
    Details
    ISSN: 0955-6222
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
    Notes: A fast response three dimensional garment drape shape prediction system has been developed. A human body model generator has been established for the garment draping on it. For the mass production of different size of garments for the various sized body models, the cross-sectional value from the anthropometric data was used as the standard for the size accommodation to make a resizable human body model. To construct the cloth drape shape prediction system, the finite element analysis method has been utilized. The designed garment pieces were divided into fine quadrilateral elements using a specially coded mesh generating program, then some appropriate sewing conditions were assigned to transform two dimensional patterns into three dimensional shapes. The final drape shape of the garment was determined from the solutions of the contact condition with human body, deformations, and the weights of the elements constituting the garment pieces, as well as the surface texture of the cloth.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09556220010313814
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  • 10
    Electronic Resource
    Electronic Resource
    Determinants of user acceptance of Internet banking: an empirical study (2003)
    Bingley : Emerald
    International journal of service industry management 14 (2003), S. 501-519 
    Details
    ISSN: 0956-4233
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The explosion of Internet usage and the huge funding initiatives in electronic banking have drawn the attention of researchers towards Internet banking. In the past, the conventional focus of Internet banking research has been on technological development, but this is now shifting to user-focused research. Although millions of dollars have been spent on building Internet banking systems, reports have shown that potential users may not use the systems in spite of their availability. This points out the need for research to identify the factors that determine acceptance of Internet banking by the users. According to the technology acceptance model (TAM), perceived ease of use and perceived usefulness constructs are believed to be fundamental in determining the acceptance and use of various IT. These beliefs may however not fully explain the user's behavior toward newly emerging IT, such as Internet banking. Using the technology acceptance model (TAM) as a theoretical framework, this study introduces "perceived credibility" as a new factor that reflects the user's security and privacy concerns in the acceptance of Internet banking. It also examines the effect of computer self-efficacy on the intention to use Internet banking. Based on a sample of 123 users from a telephone interview, the results strongly support the extended TAM in predicting the intention of users to adopt Internet banking. It also demonstrates the significant effect of computer self-efficacy on behavioral intention through perceived ease of use, perceived usefulness, and perceived credibility.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09564230310500192
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