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  • 1
    Electronic Resource
    Electronic Resource
    Oxford, UK : Blackwell Publishing Ltd
    Annals of the New York Academy of Sciences 57 (1954), S. 0 
    ISSN: 1749-6632
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Natural Sciences in General
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Management decision 38 (2000), S. 19-23 
    ISSN: 0025-1747
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper focuses on the use of the ISO 9000 series certification and the use of self-assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of the implementation of a fad. First, the degree of intrinsic as opposed to extrinsic motivation which is present, and second, the depth of organisational change which is demanded by the implementation. The two fads described in this paper differ in relation to these two variables.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Managing service quality 12 (2002), S. 194-200 
    ISSN: 0960-4529
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Customer satisfaction with service companies is probably declining steadily across the developed world because it no longer matters to most people. Investors favour companies that lock in their customers irrespective of their satisfaction levels. CEOs are concerned primarily with their share price and their image, and customer satisfaction hardly influences either of these. Line managers demand that customers be profitable irrespective of their attitudes. Marketeers are finding that new technologies open up far more promising possibilities for studying both customer purchasing behaviour and the reasons behind it than satisfaction ever did. Finally, customers are being rewarded more and more for their dissatisfaction rather than their satisfaction. The only group keeping the consumer satisfaction concept alive is middle managers, who are still conditioned by their weekly fix of satisfaction statistics.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Journal of organizational change management 12 (1999), S. 377-404 
    ISSN: 0953-4814
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Researchers and practitioners have shown a great deal of interest in the topic of organizational learning in the last two decades. The key dilemma, however, remains whether organizations as entities can do anything in their own right. Is it meaningful to think of organizations as having objectives, learning abilities, and memories, or do organizations only learn through their current members? The aim of this study is to shed light on what organizational memory is and what role it plays during organizational change. We report the findings of a study on organizational memory and learning in a large electronics firm. Using a variety of research methods we analyze mutations in organizational memory traces over a long period of time and discuss whether or not an organization can learn from previous change experiences, encapsulated in organizational memory traces, as it goes through a different, but related, change program. Finally, implications of this study for change management are described.
    Type of Medium: Electronic Resource
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  • 5
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Based on a recent European Committee-sponsored survey on qualitymanagement self-assessment. Outlines research methodology and mainfindings. Details reasons for self-assessment in companies and methodsof self-assessment, and discusses whether or not self-assessment isworthwhile. Provides key learning points based on respondents'experiences. Concludes that self-assessment helps management understandwhat TQM is about and how important it is for the organization.
    Type of Medium: Electronic Resource
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  • 6
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Qualitative research in accounting & management 2 (2005), S. 77-107 
    ISSN: 1176-6093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper focuses on the need to revise the conceptualisation and measurement of evaluative style in future Reliance on Accounting Performance Measures (RAPM) research. Based on a review of the existing literature, we identify anumber of issues in the conceptualisation and measurement of evaluative style and conclude that none of the existing measures is ideal for use in future research. We see two general dimensions of evaluative style that need specific attention in future research. The first dimension addresses the evaluative focus of the superior (e.g. budgets, other quantitative targets, short or long-term targets, etc.). The second dimension addresses the superior's way of handlingthe evaluation process (e.g. rigid or flexible, fixing blame, using it as a learning opportunity, etc.). Building on these two dimensions, there i a need for studies that assess how specific performance measures are used in different way within a particular organisational context, enabling a distinction between the design and the use of control tools. These conclusions suggest a need for qualitative indepth field studies within single organisations rather than quantitative surveyresearch across organisations in future research on evaluative style and its behavioural consequences.
    Type of Medium: Electronic Resource
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  • 7
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of management development 20 (2001), S. 180-191 
    ISSN: 0262-1711
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Provides reflection on the special issue. Revisits the questions: What is management development? Why is management development worthy of our attention? What is to be learnt and when? What are the most effective techniques? This issue has identified four types of management development (MD). Administrative MD is gained through the experience of long service. Dependent MD is grooming for promotion as a fundamental part of company strategy. Leading MD is to acclimatize head-hunted high performers. Partnership MD is a strategy for individuals within the overall organizational strategy, encompassing personal development and performance against agreed targets. The application and techniques of each MD type can all be suitable, depending on the circumstances of the organization. However, this issue, concentrating on Europe and, more specifically, The Netherlands, identifies a tendency toward long-term thinking, partnerships and strategy. Also accepts there are many cases of compromise where the ideal clashes with the actual.
    Type of Medium: Electronic Resource
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  • 8
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of management development 20 (2001), S. 90-105 
    ISSN: 0262-1711
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Introduces the key issues in management development that this special issue aims to tackle. These include: what is management development? Why is management development worthy of our attention? What is to be learnt and when? What are the most effective techniques? Approaches the task from first principles looking at how work is changing, what managers actually do and how they can be most effective. Notes that classroom-based learning is being abandoned in favour of on-the-job and project-based learning but these approaches are not without difficulties either. The new approaches also make it imperative to tie the development program in with organizational strategy. In turn, this helps spread knowledge throughout the organization. Finally, considers the evaluation of development programs where learning becomes a two-way process.
    Type of Medium: Electronic Resource
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  • 9
    Electronic Resource
    Electronic Resource
    Oxford, UK : Blackwell Publishing Ltd
    Annals of the New York Academy of Sciences 501 (1987), S. 0 
    ISSN: 1749-6632
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Natural Sciences in General
    Type of Medium: Electronic Resource
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  • 10
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of quality & reliability management 21 (2004), S. 603-611 
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Although total quality management might be defined as a passing fad there are three key reasons why it will remain (or return as) an important issue on the agenda for top management. First, there is growing pressure because of the use of the Internet to create excellence at the operational level, combined with the fact that it has been shown in the past that a level of excellence in the operational processes can never be reached without support from top management. Second, there is a trend towards stronger demand for improved measures of the performance of companies and total quality management has a role to play in relation to this. Third, there is an increasing number of networked organisations, and we will show that total quality management again is a major factor in this trend. Each of these three scenarios reinforces the importance of total quality management for top management and most companies will be touched by these scenarios.
    Type of Medium: Electronic Resource
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