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  • 1
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    European journal of marketing 35 (2001), S. 27-50 
    ISSN: 0309-0566
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: States that little empirical work is available as a guide in the design and implementation of sales manager training programs. Examines the relationship between trainee satisfaction with sales manager training (a measure for training effectiveness) and the format, site, instructor, instructional method, and content of the program. Reports results of a survey of sales managers in field sales organizations. Indicates that training satisfaction is associated with all five issues. Offers direct implications for enhancing sales manager training programs.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of business & industrial marketing 15 (2000), S. 507-524 
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The primary intent of this research was to determine whether the perceived importance of various rewards is influenced by the career stage of sales managers. This study found that sales managers in different career stages have distinct intrinsic and extrinsic reward preferences that may ultimately affect motivation and productivity. Although several statistically significant differences in intrinsic and extrinsic reward preferences were discerned, some reward perceptions were found to be uniform regardless of sales manager career stage. Sales management implications, limitations, and directions for future research are offered.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    European journal of marketing 34 (2000), S. 1315-1337 
    ISSN: 0309-0566
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: University administrators are facing increasingly difficult times as public funds are contracting and accountability for the use of such moneys is increasing. With these financial exigencies, universities must seek alternative means of generating revenues to support their mission. One such approach involves the use of institutional entrepreneurship. This paper describes how institutional entrepreneurship complements strategic marketing management and strategic management, how it can ultimately generate funds for universities-in-transition, and provides a case illustration of how universities have successfully employed entrepreneurial activities to their advantage.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of business & industrial marketing 11 (1996), S. 47-59 
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: As the influx of women entering sales positions is increasing, a growing (albeit relatively small) number of saleswomen have been promoted into first-line sales management positions. A key question facing these managers is what kind of leadership style they should use with their sales staffs. Answers to this question are presently ambiguous. This paper reports the results of an investigation which focussed on which of four leadership approaches enhances performance of female sales managers' sales personnel. Findings imply that women sales supervisors should give serious consideration to adopting a "contingent reward" leadership style. Also offers managerial implications.
    Type of Medium: Electronic Resource
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  • 5
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of services marketing 18 (2004), S. 500-513 
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: An increasing number of consumers are turning to the Internet to make their purchases. Yet, many e-tailers are going out of business or retrenching. If e-tailers hope to attract and retain satisfied online shoppers, they need to know what evaluative criteria consumers use when selecting an e-tailer. Past research has provided some insight into what characteristics shoppers assess in cyberspace outlets. The extant work, though, has not been without its limitations. Consequently, the present study utilizes a literature review, qualitative research, and quantitative research to identify the underlying e-store choice dimensions of shoppers. In addition, results of multiple regression analysis show that merchandise and interactivity Web attributes are predictors of consumers' attitude toward online shopping. Implications for e-store managers and future research are also provided.
    Type of Medium: Electronic Resource
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  • 6
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of services marketing 8 (1994), S. 36-45 
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Customer contact personnel (CCP) play a significant role in the successof any industrial or consumer service organization. A key task of CCP isto be attentive, respectful, empathic, and civil toward customers. Manyservice organizations, however, seemingly overlook this critical, yetlow-cost, approach for enhancing customer satisfaction and favorableword-of-mouth promotion. Using The Wizard of Oz as an allegory,discusses the importance of CCP displaying appropriate behavior towardcustomers and offers a process for fostering such behavior within anorganization.
    Type of Medium: Electronic Resource
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  • 7
    ISSN: 0309-0566
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: States that researchers in marketing have called for investigations concerning personal selling and sales management in the international arena. Examines the influence of organizational formalization on work alienation through role stress and organizational commitment in industrial salesforces in the USA, Japan and Korea. From surveys of salesforces selling electronic products and components, reveals inter-country differences and highlights the importance of conducting cross-national studies on salesforce issues.
    Type of Medium: Electronic Resource
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  • 8
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of business & industrial marketing 13 (1998), S. 166-185 
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: An increasing number of small firms are moving into export operations. This paper reports the results of a study that examined the influence of market distance on managers' choosing between use of in-house expertise (integration) or external sources to obtain foreign market information. Market distance is defined as the sum of factors that affect the flow of information from and to the foreign market. Findings indicate that increased market distance leads to greater reliance on external sources (less integration) for market information.
    Type of Medium: Electronic Resource
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  • 9
    ISSN: 0309-0566
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: As firms seek to prosper in a fiercely competitive global economy, cooperative inter-firm alliances among members of the value chain are increasingly being forged. In the area of marketing channels, strategic alliances among international channel partners have become the norm as well. Thus, identification of inter-firm influence strategies - such as different leadership styles - used by the channel captain to motivate international channel partners becomes increasingly important. More specifically, in administering a firm's marketing channels, participative, supportive, and directive leadership styles may be effective in eliciting channel partners to exert higher levels of motivation, which, in turn, may be associated with higher levels of performance. The linkages among leadership styles, motivation, and performance are empirically examined on data drawn from a sample of automobile distributors in the USA, Finland, and Poland. International channel management implications are discussed, limitations of the study are identified, and directions for future research are suggested.
    Type of Medium: Electronic Resource
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  • 10
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    New York : Periodicals Archive Online (PAO)
    Journal of marketing. 50:4 (1986:Oct.) 192 
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