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Casebook: A Cloud-Based System of Engagement for Case Management (2013)

Institute of Electrical and Electronics Engineers (IEEE)

In: IEEE Internet Computing Online

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Publication Date: 2013-09-14

Description: Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, information loss during hand offs between teams, and failure to learn from previous case experience. Intelligent agents help people adapt to changing work practices by tracking process evolution and providing updates and recommendations. Social collaboration surrounding cases integrates communication with information and supports collaborative roadmapping to enable people to work as they collaborate, thus accelerating how quickly and accurately they handle cases.

Print ISSN: 1089-7801

Electronic ISSN: 1941-0131

Topics: Electrical Engineering, Measurement and Control Technology , Computer Science

Published by Institute of Electrical and Electronics Engineers (IEEE) on behalf of The IEEE Computer Society.

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