ISSN:
0951-3558
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Political Science
,
Economics
Notes:
This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen-oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09513559910300226
