Electronic Resource
Bingley
:
Emerald
International journal of operations & production management
22 (2002), S. 1071-1089
ISSN:
0144-3577
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
It is not sufficient for firms to deliver products that have technical excellence. Products should be easy to use and fit in with the work practices, activities and context of the consumer. Product usability is now recognized as a critical dimension of product quality. Product usability is defined by product attributes that address the physical, cognitive and emotional needs of intended users. Based on a database of documented real-world customer experiences with manufactured products in use, this research maps the categories of product usability using an affinity diagram. The resulting affinity diagram and the insights it provides can help managers design products that better meet the needs of their customers. Limitations of the study and the implications of its findings are also discussed.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/01443570210446315
|
Location |
Call Number |
Expected |
Availability |
