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  • C63  (3)
  • M14  (3)
  • ddc:300
  • A Coruña: Colegio de Economistas de A Coruña  (6)
  • Spanish  (6)
  • 1
    Publication Date: 2019-02-14
    Description: The idea behind the methodology proposed in this paper is to show the utilities that it can offer, a software tool to make recommendations to the banking users when making a claim against a bad practice from their banks or wish to make an inquiry in order to ascertain the chances of a favorable decision by the Bank of Spain to a complaint in progress. The methodology used described uses recommendation algorithms based on content filtering, using database annual reports of the Claims Service of the Bank of Spain.
    Keywords: C88 ; G21 ; C60 ; C63 ; E58 ; G28 ; ddc:330 ; Algorithm ; Recommendation system ; Banking users
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
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  • 2
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    A Coruña: Colegio de Economistas de A Coruña
    Publication Date: 2019-02-14
    Description: The maximization of profit as the main objective of companies is being criticized from different forums, advocating for an economic system in which the achievement of social sustainability will play a leading role. In the banking sector, after the outbreak of the crisis in 2008, financial bailouts that have used public funds to save various entities have provoked a current of opinion about the necessary social role that banking companies must develop. In this article, a case study is carried out analyzing the role of Corporate Social Responsibility (CSR) in ABANCA, the financial institution with the largest presence in Galicia (northwest Spain), which has been rescued with public money, Identifying a series of objectives and actions carried out by said entity. The analyzes carried out show, among others, the importance of trust and transparency, as well as attention to intangibles.
    Keywords: G30 ; G38 ; L21 ; M14 ; ddc:330
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
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  • 3
    Publication Date: 2016-09-24
    Description: The Protocol for Socially Responsible Territory is the result of a local sustainability management experience, which has demonstrated the importance of public administration in social innovation. This article describes the process through which such protocol was obtained, its characteristics and its principles as well as the strengths that this protocol offers. The definition of Socially Responsible Territory (TSR) is presented as a contribution to the theoretical development of a new research area, whose prospects are favored by the potential practical effects on public and corporate alliances locally. This protocol offers competitive advantages to governments who are preparing to seize the opportunities from the Europe 2020 Strategy for Growth.
    Keywords: M14 ; R58 ; R11 ; ddc:330
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
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  • 4
    Publication Date: 2016-09-24
    Description: Present article is contextualized in an evolved market as the banking where there is a high level of competition that leads in many cases to the marketing of wide range of financial products based on limited information or untransparent, presence of surprise or unfair terms or other type of proceedings qualified as bad banking or unethical practices. The response from the Bank of Spain (supervisor) in favor of the claimants and against the actions of the financial institution is not binding so that entities may choose not to rectify its performance. An application of the fuzzy incidence matrix is carried out in order to detect and analyse a possible indirect correlations between the rate of complaints in customer's behalf not rectified by the entity and the levels of mistrust and sense of impunity that the bank client perceives from the Bank of Spain and financial institutions.
    Keywords: C63 ; G29 ; E58 ; ddc:330 ; Bank ; Ethic ; Fuzzy Logic ; Fuzzy Incidence Matrix
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
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  • 5
    Publication Date: 2016-09-24
    Description: Our research is aimed at finding the optimization of the service provided to citizens, in order to avoid breakdowns in certain administrative services compared to other services that have low levels of activity. The algorithm applied (Branch & Bound) detects what branches of the tree (administrative sections and services) are not optimal ones and have to be pruned for the purpose of not continue wasting resources and processes in cases that are far from the optimal solution. The application of Stepping Stone method or Nortwest Corner allow us to complete the staff reallocation within each administrative section based on timing optimization.
    Keywords: C02 ; C63 ; M51 ; ddc:330 ; branch and bound algorithm ; personnel ; work load optimization
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
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  • 6
    Publication Date: 2018-07-03
    Description: Corporate social responsibility (CSR) meaning the active and voluntary contribution of firms to enhance welfare, is achieving a greater importance in Business administration as an intangible asset which management generates competitive advantages and promotes sustainable development. This work indentifies similarities between CSR management and Intellectual Capital management, this one meant as those activities which help us to manage the knowledge of the firm. Our aim is that firms understand the importance of considering CSR as a corporate strategy that enhances the value of the organization, and that they become conscious about its efficiency and efficacy.
    Keywords: M12 ; M14 ; M15 ; M48 ; ddc:330
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
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