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  • Journals  (8)
  • Articles  (35,291)
  • Periodicals Archive Online (PAO)  (34,722)
  • Emerald  (573)
  • Annual Reviews
  • Digizeitschriften
  • Sociology  (35,299)
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  • Journals  (8)
  • Articles  (35,291)
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  • 1
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    Preußischer Botanischer Verein | Digizeitschriften
    Online: 1.1862 – 26.1887
    Publisher: Preußischer Botanischer Verein , Digizeitschriften
    Topics: Biology , Sociology , Economics
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  • 2
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    Digizeitschriften
    Online: 1989 – 2005
    Publisher: Digizeitschriften
    Topics: Sociology , Economics
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  • 3
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    Digizeitschriften
    Online: 1.1903 – 18.1925
    Publisher: Digizeitschriften
    Print ISSN: 0340-8728
    Topics: History , Sociology , Economics
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  • 4
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    Emerald
    Online: 1.2008 – 7.2014
    Publisher: Emerald
    Print ISSN: 1753-7983
    Electronic ISSN: 1753-7991
    Topics: Political Science , Sociology , Economics
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  • 5
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    Emerald
    Online: 23.2008 – 32.2017
    Publisher: Emerald
    Print ISSN: 1754-2413
    Electronic ISSN: 1754-2421
    Topics: Sociology , Economics
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  • 6
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    Emerald
    Online: 1.2009 – 9.2017
    Publisher: Emerald
    Print ISSN: 1756-6266
    Electronic ISSN: 1756-6266 , 1756-6274
    Topics: Sociology , Economics
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  • 7
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    Emerald
    Online: 1.2011 – 2017
    Publisher: Emerald
    Print ISSN: 2042-6763
    Topics: Sociology , Economics
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  • 8
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    Mohr Siebeck | Digizeitschriften
    Online: 1.1893 – 7.1900
    Publisher: Mohr Siebeck , Digizeitschriften
    Print ISSN: 1619-6104
    Topics: History , Sociology , Economics
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  • 9
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 11 (1998), S. 124-139 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Multiview was defined in 1985 and has been since refined to become an influential approach to information systems development. It has soft and hard aspects and, as a contingency approach, is not prescriptive but adapted to the particular situation in the organization and the application. Observations and reflections on Multiview in action over the last ten years together with more recent literature based on, for example, holism, emergence, multi-causality, ethical analysis and technology foresight, form the basis for a new definition of Multiview. Changes in the domain of information systems are also taken into account. Away from centralized technology, long lead times and hierarchical organizations, towards networks, new organizational forms, business processes, informational products and services, and the removal of time and space constraints on human activity. This paper underlines the need for IS researchers to learn about methodologies as they are used in practice (rather than as described in text books) and for methodologies to evolve in response to changes in the domain in which they are applied.
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  • 10
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 14 (2001), S. 91-108 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: In one particular action research (AR) methodology, information systems prototyping (ISP), the goals are to involve the researcher in a facilitative and collaborative role with stakeholders in the development of an information system that satisfies their collective needs. But what happens when political and structural conflict and coercive action erupts? This article features an AR case, where the development of an electronic patient record in a heart clinic, resulted in a period of intense structural conflict, and the dismissal of an organizational member. Further analysis suggests that four factors can explain these unusual outcomes and their relationship with the use of an ISP method. These include: the specification of measures and perceptions of success within the AR method (goals); general problems with the AR methodology and/or its clear delineation (processes); problems in using a particular AR methodology in a specific time and place (contingency); and problems with the researcher's implementation of the AR processes (implementation). The study also highlights a number of areas for development of ISP.
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  • 11
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 14 (2001), S. 353-367 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Both critics and proponents of globalisation tend to assume that it is a uniform process leading to a flattening of the cultural terrain. In contrast, this paper, using examples from Africa, Indonesia, Malaysia, Japan and Canada, demonstrates a more complex interaction between traditional cultural practices and modern communication forms. The new information technologies enable universal access to authentic local voice. Archiving social and cultural practices has historically been the business of museums, universities, and indeed oral traditions of song and poetry. New information technologies provide for cultural continuities and reflexivities: they enable the routine archiving of social and cultural practice at a minimal cost through hypertext, Web pages and universal access. The "globalisation of culture", so often discussed, needs to be reframed with reference to this highly overlooked indigenous capability to archive own culture. This paper attempts to provide such a reframing.
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  • 12
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 15 (2002), S. 42-59 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Employee empowerment is commonly a fundamental part of the prescriptions offered to improve business performance. However, business process improvement and many other organisational development and change initiatives tend to encapsulate the values of the societies and organisations in which they were developed - and such values are not universal. The case of a business process re-engineering project in Hong Kong illustrates an attempt to empower team members that paradoxically resulted in their psychological enslavement. The roles of cultural differences and reward systems in producing unintended consequences are analysed while the implications of the case for both research and practice are considered.
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  • 13
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 15 (2002), S. 139-158 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: The objective of this paper is to persuade the reader of the potential benefits to be gained in applying to the study of information systems in Organisations concepts and theoretical tools developed elsewhere in the social sciences. A framework for analysis derived from a combination of feminist theory and social studies of technology (SST) is presented. The key analytical tools of the script and inscription, interpretative flexibility and actant, stabilisation and visibility are discussed. The paper attempts to demonstrate how these tools can be employed to go beyond the stereotypical images of gender and technology, by focusing on contradiction and resistance. An empirical study concerns an automated care planning system used and resisted by nurse users in a UK National Health Service hospital. The discussion is informed by a resultant table describing the outcome of the application of SST tools as well as points made concerning the issue of gender and technology.
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  • 14
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 15 (2002), S. 210-226 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: In this paper, I examine the mediating effect of project planning on the link between three project uncertainty variables (project size, project diversity, and technical complexity) and IT project success in a developing country. The proposed model is validated using a field survey of 42 IT project leaders from Kuwait. The overall findings give support to the proposed model and to the role of project planning as a mediator between project uncertainty and project success. However, the results challenge the traditional conception by past IT implementation research regarding the direct negative role of uncertainty in IT projects. This finding may be understood in light of the different manifestations that uncertainty may have for IT projects in developing countries. Implications of the findings and directions for future research are discussed.
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  • 15
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 15 (2002), S. 306-320 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Presents a theoretical approach to understanding the local culture of firms in the multinational information sector. Called situating culture, this approach holds that cultural understanding is locally situated, behavioral and embedded in everyday, socially negotiated work practices. The application of this theory is provided through cases from the workplace cultures of US multinational IT firms operating in Ireland. These examples show how the local culture of a global IT firm represents the interaction of industry, corporate and national contexts. It results in locally situated work practices and distinct socially negotiated realities that ultimately impact behavior in these settings. The theoretical approach of situating culture contributes to a better understanding of contextualism in the cross-cultural IT environment. This understanding, in turn, has implications for future cross-cultural IS research as well as for cross-cultural IT practice.
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  • 16
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 16 (2003), S. 21-33 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Many organizations have moved from stand-alone business information systems applications to integrated enterprise-wide systems, enterprise resource planning (ERP). The implementation of ERP packages has created an opportunity to re-engineer business processes within and beyond the organizational scope. Most notably, SAP R/3 has been widely implemented to create value-oriented business processes that enable a high level of integration, improve communication within internal and external business networks, and enhance the decision-making process. Though many organizations have reported dramatic improvements from SAP R/3 implementation, others have experienced difficulties in getting the R/3 modules aligned with other business components and systems. This paper describes a case study of a failed implementation of SAP R/3 to re-engineer the business processes of a major manufacturer. Lessons in terms of factors that led to failure and their future implications are discussed in the light of the contrasting experiences of several best practice companies.
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  • 17
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 16 (2003), S. 132-156 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: This article addresses service marketing and service delivery over the Internet. Some service activities - information, education and entertainment - can be delivered as well as promoted over the Internet. An empirical study focusing on museums has been carried out. The purpose has been to describe the current use of the Internet by Swedish museums and propose some strategies with regard to its value as a service delivery tool. The 371 Swedish museums that have a homepage have been examined. Of these, 156 museums operate their own Web site. The study has consisted of a content analysis of the sites as well as a questionnaire study and two preliminary in-depth interviews. A cluster analysis was carried out, resulting in four groups being defined. It is found that the use of the Internet is still in its infancy. Three strategies for Internet service delivery are proposed.
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  • 18
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 12 (1999), S. 333-358 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Intranets hold great promise as "organizational Internets" to allow information sharing and collaboration across departments, functions and different information systems within an organization. Yet not much is known about how to implement intranets. We adapt a taxonomy based on institutional theory and distinguish six broad diffusion drivers that might be considered to sustain the implementation process. An exploratory field study of four intranet implementations was conducted to analyze which drivers were used and the results that were yielded. We draw several conclusions. First, all six drivers were deployed in the analyzed cases. Second, the choice of drivers varied with the level of the intranet (corporate or unit), the implementation stage, and existing organizational practices and contingencies. Third, it seems that the critical drivers are knowledge building, subsidy and mobilization in the early stages of implementation. In the later stages knowledge deployment, subsidy and innovation directives were most commonly used.
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  • 19
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 13 (2000), S. 27-46 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Information systems for production management tend to be promoted by technology suppliers as standardised solutions which form a singular "best practice". However, as these technologies are configurational, the notion of best practice is illusory. Data on the diffusion and design of information systems for production management across four European countries indicate distinctive national differences. It is argued that these can best be explained at two levels: first, national differences in the social institutional networks through which information about these systems is diffused socially shapes patterns of adoption and design; second pre-existing patterns of work design and managerial practices may influence the degree of "fit" between particular design philosophies and prevailing organizational contexts in different countries. Differences in the particular roles of professional association networks and technology suppliers in the diffusion process are explained in terms of different patterns of knowledge sharing across countries.
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  • 20
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 16 (2003), S. 440-460 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Despite discussions of the increasingly global character of information systems (IS), IS research remains highly "Western-centric" both in terms of its subjects of study and the nationalities of the authors. Researchers interested in IS in non-Western settings are thus reliant on a fragmented and not easily accessible literature that presents a potentially distorted picture of IS practice in these regions. This paper explores this situation through an examination of the literature relating to IS in Egypt (both directly, but also as a Middle Eastern, Arab or Islamic country). A macro analysis of these studies indicates that they are predominantly positivistic in epistemology, quantitative in methodology and focused on economic development and national culture. Although many of the studies make comparisons with other countries in the region, the explicit, or sometimes implicit, point of reference is almost invariably with "the West". This is repeated in a detailed analysis of individual studies. Implications of these findings for research on IS in non-Western settings are discussed.
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  • 21
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 17 (2004), S. 87-101 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Under the Americans with Disabilities Act (ADA), companies must provide customers with disabilities access to their "physical" stores. With the advent of the pure Web store, some wonder if the ADA will extend into "cyberspace". So, are companies ready? This study assesses Web sites to determine their readiness. Results reveal that only 9 percent of the sites have accessible home pages.
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  • 22
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 13 (2000), S. 234-262 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: This article challenges the tendency of the information systems literature to subsume IT innovation in processes of organizational change, either with the role of "enabler" of organizational objectives, or as an instrument appropriated by situated organizational actors. Using institutionalist theory, the relationship between information systems development and organizational transformation is studied as the interaction of two institutionalization processes: the increasing momentum and legitimation of IT innovation; and the organizational efforts for the substitution of established structures and activities with new ones which often do not command adequate legitimacy. Such analysis suggests that IT innovation in organizations is to a large extent sustainable by its own institutional forces, irrespective of contribution to the processes of organizational change. This perspective is demonstrated with the case study of the Mexican oil company, Pemex, where IT projects have played a large part in its transformation from a state-owned to private enterprise.
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  • 23
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 14 (2001), S. 12-27 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Discusses the role and problems of the socio-technical action researcher at different stages of a project. It is based on the author's personal experience when using action research as a method for assisting the successful democratic design and implementation of information systems.
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  • 24
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 13 (2000), S. 313-327 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Assumptions about an object under study can influence research in many ways. These preconceptions color the researcher's perspective, and influence the research purpose, the research questions addressed, and the research methods used. This paper identifies and analyzes the following assumptions regarding information systems methodology (ISM) research: the positive impact of methodologies on the process and product of information system design; the irrationality of design practice; the existence of knowledge about good design practice; the ability to communicate design knowledge to practicing designers; and the ability to change the rationality of design practitioners. The impact of these assumptions on ISM research is examined for the purpose of highlighting limitations of past research and identifying more promising directions for the future.
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  • 25
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 14 (2001), S. 78-90 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Effective meeting facilitation is recognised as a critical factor in group support systems (GSS) use but relatively little is known about how organisations can train and develop their "electronic meeting facilitators". This article describes an action learning (AL) approach to the training of GSS facilitators. It begins with a description of the three schools of AL. The application of the "experiential" school of AL in GSS facilitation training is then explained. Finally, the article describes some lessons learned for both practitioners and researchers.
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  • 26
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 16 (2003), S. 93-110 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: This paper describes Jordan's strategy to develop a strong ICT sector that will be internationally competitive. This strategy is analysed in two ways. First, by a comparison with two countries, Ireland and Singapore, with similarities as nation states and which are widely seen as successful in promoting and sustaining strong ICT sectors. Second, through an analysis of Jordan as a competition state where the role of the state is being redefined so as to implement policies in a globalising world. It is found that Jordan exhibits many of the characteristics of a competition state in terms of the promotion of mixtures of public and private partnerships and in developing relations with international agencies and multinational enterprises to create a strong ICT sector. Using these analyses, the prospects for Jordan's initiative are assessed and issues that will be of importance for its success are pointed out.
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  • 27
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    Bradford : Emerald
    Information, technology & people 16 (2003), S. 259-265 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Knowledge management (KM) research lacks a common conceptual core; it is cross-disciplinary, addresses a wide variety of phenomena, and has difficulty distinguishing itself from many related areas of research. The result is a fragmented field that is itself artificially split from the related literature on organizational learning. KM may be progressing through a predictable life-cycle that could end in collapse of the KM concept unless researchers can develop more integrative core theories of learning- and knowledge-related phenomena in organizations. The diverse body of organizational learning and knowledge management research provides an impressive foundation for the synthesis of such broader theories of learning and knowledge that are creative, new, and integrative.
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  • 28
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    Information, technology & people 16 (2003), S. 306-325 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Personal knowledge exchanges refer to Web-based institutions that facilitate the matching of individual sources and recipients of knowledge, structure their interaction, set ground rules for price discovery and support the transfer of knowledge. While these exchanges are patterned on electronic marketplaces for tangible products, they need to accommodate the often tacit, situated and complex nature of knowledge and the challenges associated with its transfer and assimilation. It is by recognizing the specific characteristics of knowledge and associated learning processes that knowledge exchanges can enhance their value for members. Based on theory-driven insights and case studies of first-mover enterprises, implications for research and practice related to the design of personal knowledge exchanges are discussed.
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  • 29
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    Bradford : Emerald
    Information, technology & people 16 (2003), S. 419-439 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: This paper takes a social shaping of technology approach to identify and explain sources of conflict in the design or enhancement of corporate Web sites. Data from a multi-case field study show how Web site classification schemes embedded in Web site design elements created intra-organizational conflicts because the schemes could not equally accommodate different sub-units' customer requirements. Interview data demonstrate Web managers' perceptions that Web classification schemes privileged certain sets of customer needs, and Web managers' actions to shape the design of classification schemes to satisfy their perceived customer needs. Data analysis identified three design elements of Web sites associated with sub-unit conflict: classification categories, templates and tool bars, and database entities and attributes.
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  • 30
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    Information, technology & people 17 (2004), S. 31-52 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Enterprise resource planning (ERP) systems are widely used by large corporations around the world. Recently, universities have turned to ERP as a means of replacing existing management and administration computer systems. This article provides analysis of the rollout of an ERP system in one particular institution in the UK, the particular focus being on how the development, implementation and use of both generic and university specific functionality is mediated and shaped by a fundamental and long standing tension within universities: this is the extent to which higher education institutions are organisations much like any other and the extent to which they are "unique". The aim of this article is not to attempt to settle this issue of similarity/difference in one way or another. Rather, it seeks to illustrate the value of taking discussions of similarity relationships surrounding the university and other organisations as the topic of analysis. One way of working with these kinds of issues without resolving them is to consider their "distribution" and where ERP shifts the responsibility for their final resolution. This is a novel and insightful way of understanding how ERP systems are refashioning the identity of universities. The article suggests, moreover, that ERP software is "accompanied" by such tensions in which ever site it is implemented. The research presented here is based on a participant observation study carried over the period of three years.
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  • 31
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    Information, technology & people 17 (2004), S. 116-123 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: In this editorial introduction Allen Lee's definition of the information systems (IS) field is taken as the starting point: "Research in the information systems field examines more than just the technological system, or just the social system, or even the two systems side by side; in addition, it investigates the phenomena that emerge when the two interact" (Lee, A. "Editorial", MISQ, Vol. 25, No. 1, 2001, p. iii). By emphasizing the last part of this, it is argued that actor-network theory (ANT) can provide IS research with unique and very powerful tools to help us overcome the current poor understanding of the information technology (IT) artifact (Orlikowski, W. and Iacono, S., "Research commentary: desperately seeking the 'IT' in IT research - a call for theorizing the IT artifact", Information Systems Research, Vol. 10 No. 2, 2001, pp. 121-34). These tools include a broad range of concepts describing the interwoven relationships between the social.
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  • 32
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    Bradford : Emerald
    Information, technology & people 17 (2004), S. 210-238 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: This study investigates the potential of actor-network theory (ANT) for theory development on information technology project escalation, a pervasive problem in contemporary organizations. In so doing, the study aims to contribute to the current dialogue on the potential of ANT in the information systems field. While escalation theory has been used to study "runaway" IT projects, two distinct limitations suggest a potential of using ANT: First, there is a need for research that builds process theory on escalation of IT projects. Second, the role of technology as an important factor (or actor) in the shaping of escalation has not been examined. This paper examines a well-known case study of an IT project disaster, the computerized baggage handling system at Denver International Airport, using both escalation theory and ANT. A theory-comparative analysis then shows how each analysis contributes differently to our knowledge about dysfunctional IT projects and how the differences between the analyses mirror characteristics of the two theories. ANT is found to offer a fruitful theoretical addition to escalation research and several conceptual extensions of ANT in the context of IT project escalation are proposed: embedded actor-networks, host actor-networks, swift translation and Trojan actor-networks.
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  • 33
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    Information, technology & people 15 (2002), S. 346-361 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Examines the influence of computer guidelines and the belief in universal moral rules on ethical intentions regarding the use of computers in the workplace. The results revealed that the interaction between computer guidelines and belief in universal moral rules was significant. Business professionals with a strong belief in universal moral rules exhibited high ethical intentions, regardless of whether or not their organization had clear guidelines concerning the use of company computers. However, for business professionals with a low belief in universal moral rules, the presence of clear computer guidelines had a positive effect on ethical intentions. This investigation provides evidence that computer guidelines are positively related to ethical intentions only for individuals who do not adhere to a belief in universal moral rules.
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  • 34
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    Information, technology & people 16 (2003), S. 9-20 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: This study describes the state of the Internet in Arab countries. It reports certain Internet characteristics and e-commerce issues in the region and brings some of the critical challenges facing the diffusion of the Internet and its applications in Arab countries to the attention of policy makers in these nations. Overall, the review reveals that most Arab countries still have a long way to cover before being able to fully realize the benefits of the Internet.
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  • 35
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    Information, technology & people 16 (2003), S. 76-92 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: The aim of the paper is to move beyond globalisation as a concept and explore processes of globalisation that are linked to ICTs, using Egypt as an example. The paper explores how ICTs have been linked to economic and social development by international agencies such as the UNDP and the World Bank. It focuses on the national initiatives of the Egyptian government to facilitate development through ICTs and shows the variety of agents - other governments, multinationals, international development agencies, new government agencies, local companies - necessary in these plans. We argue that ICT facilitated development has led to the formation of new, and more complex, networks of relations where ICTs act as a common point of interest and where the roles of these diverse actors are redefined in this process. The example of Oracle and the installation of an ERP system in an Egyptian company are used to illustrate these points.
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    Information, technology & people 16 (2003), S. 157-182 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: The design of viable, small-scale community spaces on the Net is often a hit-or-miss affair. To better understand promising approaches in this design space, it is necessary to go back in time to examine an earlier community technology. A field study is presented of The Castle, a dial-up bulletin board system, that focuses on Disneyland. As a "gathering place for Disney enthusiasts", The Castle is a fascinating, albeit eccentric, online community. The Castle's centrality in the fans' interest network allows it to function as a collecting point. Here people find similar enthusiasts and even those with insider knowledge. Yet, because of the cost structure of dial-up access (an accidental side-effect of the technology), participants are overwhelmingly geographically local, which has useful consequences for social maintenance. It is argued that the geographical locality and centrality of interest allow The Castle to thrive. Most importantly, however, the combination of the two together creates a powerful social dynamic which has been lost in most contemporary online communities.
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    Information, technology & people 16 (2003), S. 203-234 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: The literature about the development of information systems tends to concentrate on methodologies, techniques and tools. There is significant published research about the potential negative aspects of using methodologies and tools (along with that discussing their potential benefits). Techniques, on the other hand, are seen largely as benign, very often as simple aids to help carry out a task, and are used in many methodologies. They might be seen as supporting the collection, collation, analysis, representation or communication of information about system requirements and attributes (or a combination of these). However, it is argued in this paper that techniques also have negative aspects and there are as many dangers in their use as in using methodologies and tools. In particular, techniques may restrict understanding by framing the ways of thinking about the problem situation. In other words, people's understanding of a problem can be profoundly influenced by how the problem is presented to them by the technique. Different development techniques can represent the same problem situation differently, and the way in which it is represented has considerable potential for influencing problem understanding and resultant decision making. Drawing on the cognitive psychology literature enables one to show how specific visual and linguistic characteristics of techniques may influence problem understanding. In addition, examining the taken-for-granted paradigm of a particular technique provides a further dimension influencing problem understanding. This knowledge of visual/language and paradigm attributes is applied to over 80 techniques used to a greater or lesser extent in IS development, indicating how different types of technique are likely to influence problem cognition. This serves two purposes. First, it exposes potential biases of a particular technique and makes users aware of the potential dangers. Second, the overall categorization may provide guidance to users in selecting appropriate techniques and combinations of techniques to help reduce any negative framing influences, provide a more holistic view of a problem situation and support a more appropriate problem-learning environment.
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    Information, technology & people 16 (2003), S. 394-418 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Looking back over the 1990s, it is easy to see the widespread troubles of many ventures that depended upon advanced IT applications, including business process re-engineering projects, enterprise systems, knowledge management projects, online distance education courses, and, famously, some of the dot-com businesses. These "troubles" vary from substantial underperformance (i.e. projects that were much more costly and/or produced much less social or business value than most of the participating IT professionals anticipated) and many outright failures. Many of these "troubles" could have been avoided (or at least ameliorated) if the participating IT professionals had much more reliable and critical understanding of the relationships between IT configurations, socio-technical interventions, social behavior of other participants in different roles, and the dynamics of organizational and social change. Social informatics is the name of the field that studies and theorizes this topic, and is discussed in more detail in this paper. The key issue addressed in this paper is who will produce social informatics research for IT professionals, and where will they learn about important findings, theories, design approaches, etc.? The paper examines the record of computer science in the US as a major contributor to the relevant research and teaching. It also examines the possibilities for new kinds of academic programs - sometimes called "information schools" and "IT schools" - that are being developed to expand beyond the self-imposed boundaries of computer science and to integrate some organizational and social research as sites for social informatics.
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    Information, technology & people 17 (2004), S. 8-30 
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    Topics: Computer Science , Sociology
    Notes: Argues that the organizational involvement of large scale information technology packages, such as those known as enterprise resource planning (ERP), has important implications that go far beyond the acknowledged effects of keeping the organizational operations accountable and integrated across functions and production sites. Claims that ERP packages are predicated on an understanding of human agency as a procedural affair and of organizations as an extended series of functional or cross-functional transactions. Accordingly, the massive introduction of ERP packages to organizations is bound to have serious implications that precisely recount the procedural forms by which such packages instrument organizational operations and fashion organizational roles. The conception of human agency and organizational operations in procedural terms may seem reasonable yet it recounts a very specific and, in a sense, limited understanding of humans and organizations. The distinctive status of framing human agency and organizations in procedural terms becomes evident in its juxtaposition with other forms of human action like improvisation, exploration or playing. These latter forms of human involvement stand out against the serial fragmentation underlying procedural action. They imply acting on the world on loose premises that trade off a variety of forms of knowledge and courses of action in attempts to explore and discover alternative ways of coping with reality.
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    Information, technology & people 17 (2004), S. 53-70 
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    Topics: Computer Science , Sociology
    Notes: Although we now know much about children's use of information and communications technologies, researchers have yet to consider adequately the roles that children play in shaping adults' computer use. Via household survey data from a randomised sample of 1,001 adults and in-depth interview data from 100 of these initial respondents, this paper explores the meditating roles of children in: the purchasing/acquisition of computers by adults; adults' access to computers; the level and nature of adults' use (and non-use) of computers; how adults learn to use computers; and how adults are supported when using computers. The paper concludes that while children play a variety of roles in adults' (non)adoption and (non)use of computers this influence is often tempered by a range of other factors and, indeed, should not be overstated. For example, while children appear to be a significant "official" factor in parents' and grandparents' adoption of computers they were rarely the sole reason for adults investing time and money in ICT - with a range of other self-orientated reasons usually in attendance. In terms of adults' access to and use of ICT, the demands of children to use computers were a mitigating but not always dominant factor to be considered by parents. Similarly, children appear to play a peripheral role in supporting adults' use of ICT. The paper concludes by considering how the role of children in adults' use of ICT would appear to be often more symbolic than practical;, e.g. as an official justification for buying/adopting a computer rather than as a strong and sustained guiding force.
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    Information, technology & people 17 (2004), S. 150-170 
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    Topics: Computer Science , Sociology
    Notes: This article juxtaposes the history of the book to the current discussions about lay health information on the Internet in order to thoroughly open up the notion of "reliability" that underlies these discussions. It uses the parallels between the two media to improve understanding of what actors are involved and what issues are at stake, as well as how this is consequential for the reliability that is constructed.
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    Information, technology & people 17 (2004), S. 186-209 
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    Topics: Computer Science , Sociology
    Notes: Much of IT research focuses on issues of adoption and adaptation of established technology artifacts by users and organizations and has neglected issues of how new technologies come into existence and evolve. To fill this gap, this paper depicts a complex picture of technology evolution to illustrate the development of Web browser technology. Building on actor-network theory as a basis for studying complex technology evolution processes, it explores the emergence of the browser using content analysis techniques on archival data from 1993-1998. Identifies three processes of inscribing, translating, and framing that clarify how actors acted and reacted to each other and to the emergent technological definition of the browser. This spiral development pattern incorporates complex interplay between base beliefs about what a browser is, artifacts that are the instantiation of those beliefs, evaluation routines that compare the evolving artifact to collective expectations, and strategic moves that attempt to skew the development process to someone's advantage. This approach clarifies the complex interdependence of disparate elements that over time produced the Web browser as it is known today.
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    Information, technology & people 17 (2004), S. 303-326 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: The central purpose of this paper is to demonstrate that managers of several IT companies, during the dot-com bubble, used the myths that were readily available in the wider American culture of the time to motivate and manipulate their employees. These managers motivated their employees to put in long hours at the worksite, to be continually on-call, to intensify their work pace, and to self police their co-programming teams. The methods used were qualitative social research including interviews, observations, self-reported organizational charts and time diaries. This is a single case study conducted during a specific period of time. The implications discussed in this paper may provide insight to the managers of IT personnel who seek to motivate their employees to greater efficiency. This paper adds to a discussion on the role of myth in managing IT personnel.
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    Information, technology & people 17 (2004), S. 407-422 
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    Topics: Computer Science , Sociology
    Notes: The use of information technology in rural and underserved settings is receiving increasing attention because of the immense potential it brings for improving the quality of life and reducing the digital divide. However, high costs coupled with infrastructure and context-related inhibitors tend to dilute the advantages that are often taken as a set of givens. In this paper we present a case study of a pioneering experience of information system use in a set of villages in southern India. The research proposition for this study is that social processes can form a viable basis for providing sustainability to information communications technology (ICT) initiatives in rural regions. Theoretical support for this study comes from Habermas' theory of communicative action. Given that such information systems are emancipatory in nature, and given that such information systems face many obstacles, the value added by these systems needs to be assessed in terms of their contribution to social capital in addition to economic value added. Our analysis reveals that social processes can be leveraged to accord viability to ICT setups in rural settings. Many social changes, that may have faced resistance or were unexpected, themselves became the reason for keeping the ICT setup. This is so because these changes form the basis of empowerment and a participatory framework that would have been absent earlier. We provide implications for researchers as well as practitioners.
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    Information, technology & people 18 (2005), S. 9-20 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Purpose - To extend the work of Rob Kling, whose research interests, and advocacy were at the center of a movement in analytical inquiry and empirical research now known as "social informatics". Design/methodology/approach - Reviews the work of those who engage in social informatics research to strengthen and further the conceptual perspective, analytical approaches, and intellectual contributions of social informatics. Findings - The vibrant and growing international community of active social informatics scholars has assembled a social informatics resource kit that includes: perspective lenses through which research data can be viewed critically; techniques for building theory and developing models from socially rich empirical data; and a common body of knowledge regarding the uses and effects of ICTs. Originality/value - The paper identifies opportunities to engage new scholars in social informatics discussions, and suggests new venues for promoting and extending the work of scholars already enrolled in the social informatics movement.
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    Information, technology & people 9 (1996), S. 49-62 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Describes how IS (information systems) units are currently applying balancing mechanisms to help them address the limitations of organizational structure. IS units require organizational structures that both facilitate partnerships with business unit clients and enable tight co-ordination of computing platforms to strengthen the technology infrastructure. For years, IS executives have recognized that the structure that best supports each objective is counterproductive for the other objective. Thus, they have periodically undertaken major restructuring, which has the effect of alternating between the objectives rather than addressing them simultaneously. Today's IS executives, however, are increasingly attempting to achieve partnership and infrastructure development simultaneously by implementing balancing mechanisms: structural overlays and process enhancements that leverage the strengths of an existing organizational structure while compensating for its limitations. Balancing mechanisms enable the IS function to work towards those dual IS management goals simultaneously, as well as to respond more quickly to today's competitive environment. Also describes individual balancing mechanisms used in Fortune 500 firms and a strategy for implementing suites of mechanisms to achieve IS management goals.
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    Information, technology & people 11 (1998), S. 104-123 
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    Topics: Computer Science , Sociology
    Notes: A survey of senior and influential IT managers explored the related questions of why some senior IT professionals perceive organisational issues to be more important than technical issues, and whether this has a concomitant impact on the treatment of organisational issues. An overall response rate of 63 per cent was achieved from a combined survey of two distinct groups. The results show that there are significant differences in managers' perceptions about the importance of organisational issues which can, to some extent, be explained in terms of organisational size, and to a lesser extent by the favoured development approach. However, these differences in perception appear to have no identifiable relation to the significant differences in the approaches adopted for treating organisational issues. It is suggested that this is due to the difficulties in treating such issues and further research to resolve these difficulties is proposed.
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    Information, technology & people 11 (1998), S. 235-260 
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    Topics: Computer Science , Sociology
    Notes: The popularity and explosive growth of the Internet during the past few years have convinced many countries to take a closer look at its potential for aiding economic development. The existing literature presents an aggregate story of success, but the ways in which different countries are adopting these new technologies have received little critical attention. This empirical study of four Latin American countries - Chile, Costa Rica, Ecuador and Peru - delineates a five-phase development process during which each country sustained the momentum of its evolving strategy, grew in competence to forge technological solutions, and gained access to the Internet. The four countries' original goals changed over time, but through experience they perceived new opportunities and established evolving Internet strategies that form the bases of new technological services provided at the national level.
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    Information, technology & people 11 (1998), S. 338-350 
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    Notes: This article focuses on some of the implications of Heidegger's pragmatism for information technology analysis and critique. I survey Heidegger's transformation of Enlightenment notions such as identity, proximity, community, disembodiment, pattern, representation and utopia to the phenomenological concepts of Dasein, care, being-with, corporality, praxis, disclosure and the not-yet. Each of these concepts return us to the issue of practice.
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    Information, technology & people 12 (1999), S. 27-43 
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    Topics: Computer Science , Sociology
    Notes: The changing role of technology in the virtual workplace has been accompanied by a proliferation of research activity focusing initially on the technical aspects and, more recently, on the social and political aspects of the diffusion process, including power and politics. This paper builds on the work of Kling and Markus on power and politics in IT, extending it to e-mail and more specifically, to the use of e-mail for petty tyranny. Reviews the literature on petty tyranny and its implications to IT and e-mail. Presents a case study in which e-mail was used by a department chair to manipulate, control, and coerce employees. The discussion links the events in the case with the literature on petty tyranny. In conclusion, demonstrates that e-mail features make it amenable to political abuse and elaborates on the more general, theoretical, practical and ethical implications from this research.
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    Information, technology & people 12 (1999), S. 148-176 
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    Notes: Based on recent reviews regarding its use in information systems (IS) studies, this paper argues that action research is still not well recognized by IS researchers and mainstream IS journals especially in North America. To make the situation worse, existing criteria used to assess the quality of action research studies are found to be inadequate when applied to IS. In order to advance its understanding and use by IS researchers and practitioners, the IS action research framework proposed recently by Lau is refined and presented as a set of guidelines in this paper. The implications of this refined framework on IS research and practice are discussed.
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    Information, technology & people 12 (1999), S. 238-252 
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    Topics: Computer Science , Sociology
    Notes: This paper considers the problems of evaluating the benefits of an investment in information technology and systems against a background of institutional change. It is based on a case study in the National Health Service and follows the progress of a project to introduce benefits realisation in NHS Trusts. The case illustrates the importance of personal, hands-on attention to benefits management and calls attention to the different contingencies faced by managers in attempting to introduce evaluation or benefits realisation schemes. It concludes that, where managers face "certain" contingencies, formative evaluation will be beneficial, but where the contingencies are uncertain, structural changes in the organisation may be more effective in achieving benefits. The paper ends with a plea for evaluation activities to be re-integrated into their organisational context.
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    Information, technology & people 12 (1999), S. 287-303 
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    Notes: This paper describes our experiences from a two-year research study to introduce evidence-based practice (EBP) through a set of electronic information tools into two Canadian health regions. The improvisational model of technological change by Orlikowski and Hofman (1997) is used to provide the conceptual foundations for understanding the pattern of evolution associated with the tools observed in these two settings over time. Key areas to consider when changing practice identified from this study are time availability, intended use, adequate training, clinical champions, work practice fit, system refinement, around-the-clock support and environment influence. Health organizations should also distinguish anticipated, emergent and opportunistic changes and improvise accordingly when introducing EBP information tools in a setting that is characteristically complex, dynamic and unpredictable.
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    Information, technology & people 12 (1999), S. 389-402 
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    Notes: Increased demand for organized home help for elderly and disabled people and parallel budget cuts of social care require new efficient solutions to save home-helpers' time and ensure the current quality of provided services. A number of trials for renewing grocery purchasing process as a part of home help for the elderly and disabled have lately been initiated in Finland. In all but one of these trials electronic commerce (EC) services are included in the purchase process. In this article we compare these trials using the time efficiency of home-helpers as a primary criterion. Using electronic order delivery gives even additional benefits, releasing the home-helper from the need to visit the grocery store. The Full EC Model would be the best solution. However, it might not be feasible for most customers, who do not necessarily have the technology or ability to use it. Therefore, the intermediary based EC seems to be most suitable for this customer group.
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    Information, technology & people 13 (2000), S. 85-101 
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    Notes: This article attempts to gain an understanding of the current and potential impact of the Internet on the four-fifths of the world's population living in developing countries, two-thirds of them poor. First, it attempts to put today's rapid advances in information and communication technology in a broader debate about development and the role of information. Next, it explores the interaction between the Internet and key dimensions of development. Finally, it discusses some key policy implications of Internet diffusion and usage which governments of developing countries will have to address. These include an increasing role for intermediary institutions in the creation and dissemination of relevant knowledge on the Internet in order that the technology is used in a way that is compatible with local development goals.
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    Information, technology & people 14 (2001), S. 163-183 
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    Topics: Computer Science , Sociology
    Notes: Information and communication technologies (ICTs) are reshaping many industries, often by reshaping how information is shared. However, while the effects and uses of ICT are often associated with organizations (and industries), their use occurs at the individual level. To explore the relationships between individual uses of ICT and changes to organization and industry structures, we examined the residential real estate industry. As agents, buyers and sellers increase their uses of ICT, they also change how they approach their daily work. The increasing uses of ICT are simultaneously altering industry structures by subverting some of the realtors' control over information while also reinforcing the existing contract-based structures. This structurational perspective and our findings help to explain why information intermediaries persist when technology-based perspectives would suggest their disappearance.
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    Information, technology & people 14 (2001), S. 142-162 
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    Notes: The 1995 EU Directive on data protection legislation (DPL) ensures free flow of data within the EU. However, the transfer to countries without adequate DPL is generally forbidden. The effect of this Directive on the business of MNCs is still unknown but a few authors foresee major problems for MNCs doing business in Europe. On the eve of the implementation of the new EU data protection directive this preliminary study investigated some of the effects the new DPL Directive might have on MNCs doing business in Europe as seen by representatives of European and US MNCs. The study found that especially those companies transferring customer data across national boundaries are most affected by strict DPL. However, the effects mentioned by interviewees were, in contrast with popular literature on this topic, not exclusively negative. Several positive effects of strict privacy guidelines for MNCs could also be identified.
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    Information, technology & people 14 (2001), S. 247-260 
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    Notes: Analyzes the improvements in organizational behaviour needed to maximize the efficiency of information systems (IS). For this purpose, studies the mutual relationships among information technologies (IT), IS and organizational culture. Then, focuses on how the organizational culture influences this specific process distinguishing between informatic culture and informational culture, the latter being the one allowing an adequate implementation and development of the IS. Finally, underlines the cultural consistency which the implementation of an IS requires. In order to do this, measures the degree of technical and financial feasibility of the IS regarding the quantitative and measurable effort an organization must make to implement it, together with the consistency of this system with the pre-existing culture. When considering the need for a cultural change, argues that the best choice is a "bubble-like" cultural implementation.
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    Information, technology & people 14 (2001), S. 334-352 
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    Notes: Managing knowledge is a value-creating process in most organizations and is particularly important in knowledge-intensive firms. Explores the ways in which groupware might facilitate processes of knowledge creation within a particular type of knowledge-intensive firm. Based on a case study analysis of an expert consultancy where e-mail was used successfully for information and knowledge search, and Lotus Notes was used with mixed results in project working, argues that the complexity of articulating the knowledge creation process can be reduced by using e-mail. Furthermore, e-mail, when considered in context, is potentially a rich medium for the development of collective knowledge over time despite its purported lean characteristics. Also concludes that, although distributed Lotus Notes databases can obviously alleviate temporal and spatial complexity, this media lacks the richness required for complex processes of knowledge creation. Thus, where temporal and spatial constraints do not exist, there will be substantial barriers for using groupware to support processes of knowledge creation in this type of knowledge-intensive firm.
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    Information, technology & people 14 (2001), S. 385-405 
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    Notes: This paper examines discursive strategies deployed by individuals to manage the deinstitutionalization of technology during IS development. In particular, the strategy of face-work is an inevitable response to requirements analysis, because it centers on identifying "problems". Directly implicated are individuals who work with the legacy system, thus threats to face and place within the organization are inescapable. This research shows that individuals save face by valorizing the past. This face-work is accomplished through constructing the legacy system as a great system of the past and by confessing to previous transgressive acts with this system that attests to their technological competence. Both strategies are an intricate part of identity negotiations that serve to secure an individuals' place in the organization. In this study, the presence of expert consultants and researcher gave expression to particular skewed power relations during the interviews. Thus, face-work is profoundly influenced by the discursive field in which it takes place. Implications for research and practice are discussed.
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    Information, technology & people 15 (2002), S. 98-118 
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    Topics: Computer Science , Sociology
    Notes: This paper develops a theoretical perspective on gender and information technology (IT) by examining socio-cultural influences on women who are members of the information technology profession in Australia and New Zealand. In-depth interviews with both practitioners and academics give evidence of a range of socio-cultural influences on the professional development and working lives of women IT professionals. The paper rejects the essentialist view of women and their relationship to IT that has been put forth in the information systems literature arguing, instead, the primacy of societal and structural influences. The particular contribution of this paper is a theoretical perspective of individual differences which is presented to characterize the way individual women respond in a range of specific ways to the interplay between individual characteristics and environmental influences. This perspective contributes to a better understanding of women's involvement in the IT sector and suggests areas for proactive policy response.
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    Information, technology & people 15 (2002), S. 191-209 
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    Topics: Computer Science , Sociology
    Notes: "Virtual" is a potent buzzword, freely applied to many situations, with many meanings. In this exploratory study, we develop a more precise understanding of "virtual" to describe changing work environments. Specifically, we propose a framework to classify work environments based on the type of discontinuities involved. Discontinuities are gaps or a lack of coherence in aspects of work. The framework allows us to compare research across different topics and work settings. We use the framework to classify 75 published articles on virtual work environments or earlier, related research streams. We observed that many studies were simultaneously addressing existing or emerging continuities, factors or strategies for overcoming discontinuities. The focus of "virtual" is on changes in the work environment; however, our analysis suggests the need to be equally aware of factors that have not changed and which may become more critical with the introduction of discontinuities.
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    Information, technology & people 15 (2002), S. 286-305 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: The organization of companies' information technology (IT) functions has been studied and described in three ways: on a centralization-decentralization continuum, on the basis of technological architecture, and, for multinational companies, as reflective of their strategic focus. This research proposes a classification of organizational structures based on the tension between business units and IT departments in the delivery of IT services. Using a cluster analysis on a sample of 40 companies having corporate offices in the USA or The Netherlands, it identifies four basic structures or patterns that describe the similarities and differences in the way IT services are handled. The paper then describes the implications of these structures for companies that are considering the redesign or restructure of their information technology function.
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    Notes: The Internet, World Wide Web, and related information technologies, originally developed in Western countries, have rapidly spread to a great variety of countries and cultures. Many of these technologies facilitate and mediate interpersonal communication, an activity whose modes and means bind closely to cultural values. This article provides a theoretical integration of a framework for culture values together with a model for understanding privacy and related issues that arise when personal information is shared or exchanged using information technology. The resulting hybrid framework can help understand and predict individuals' culturally linked reactions to various communication-related IT applications (e.g. e-mail, e-commerce sites, Web-logs, bulletin boards, newsgroups) in diverse cultural contexts. An application of the framework to cultural settings in Middle Eastern nations concludes the article.
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    Information, technology & people 16 (2003), S. 183-202 
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    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: System quality, information quality, user IS characteristics, employee IS performance and technical support are identified as important elements that influence service quality. A model interrelating these constructs is proposed. Data collected through a national survey of IS departments in electric utility firms was used to test the model using regression and path analysis methodology. The results suggest that system quality, information quality, user IS characteristics, through their effects on employee IS performance, influence service quality, while technical support influences service quality directly. The results also suggest that employee IS performance contributes more to service quality compared with technical support. Implications of this research for IS theory and practice are discussed.
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    Information, technology & people 16 (2003), S. 289-305 
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    Topics: Computer Science , Sociology
    Notes: This paper examines the role of knowledge management and knowledge management systems for supporting knowledge work. In a work environment, knowledge is always situated in a specific context, so an organization benefits from a knowledge management system when such a system is focused on a specific task. Providing support for knowledge work at the task level complements the work practices of actors performing the task. The paper suggests that knowledge management systems can be implemented as intelligent decision support that establishes a joint cognitive process between the system and the actor performing the task. The proposed approach has been derived from our application of a knowledge management framework to a number of field studies. These applications come from various domains and highlight different aspects of the proposed framework. The focus on task performance, as a driving force for knowledge management, unifies these field studies. The paper identifies the issues that emerge from these studies and describes their contribution to the development of the framework. The paper concludes that by privileging knowledge work, task-based knowledge management can be an effective knowledge management strategy.
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    Information, technology & people 16 (2003), S. 326-352 
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    Topics: Computer Science , Sociology
    Notes: Knowledge management systems and related initiatives have become a popular focus in many firms, yet many knowledge management systems initiatives fail to achieve their goals. Focuses on systems that are implemented to achieve deliberate performance improvement objectives in organizations, rather than to support discretionary communication. Employs constructs from system dynamics - a discipline that recognizes that the relationships between complex organizing technologies and human behavior are dynamic, evolving, and interconnected. Drawing from recent studies employing system dynamics, proposes a framework to analyze the implementation challenges posed by knowledge management systems adopted as part of a deliberate performance improvement program. Illustrates the framework with a case study of an initiative within a university "help desk" department where conflicting incentives hindered employees' efforts to leverage the systems. The framework underscores the complex and interdependent effects triggered by managers' actions and cognitions, in conjunction with users' actions and cognitions. Offers insights for practitioners and researchers to recognize the downward spiral that can occur when conflicting incentives thwart the behavioral changes required for performance improvement initiatives to succeed.
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    Information, technology & people 16 (2003), S. 461-483 
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    Topics: Computer Science , Sociology
    Notes: Previous research has highlighted the need to examine the appropriateness of existing information systems methods in the context of electronic business environments. This paper argues for a re-examination of the suitability of current planning practices in light of the complexity of developing electronic business systems. In particular, the paper illustrates that planning and developing business-to-business electronic trading systems (ETS) is fraught with difficulties associated with the priorities and power of individual actors in participant organisations. The authors discuss triple loop learning (TLL), an approach that deals with diverse requirements and power issues, and argue that it may assist in overcoming some of the problems identified. The study aims to analyse the theoretical usefulness of the concepts of triple loop learning in the context of planning inter-organisational ETS. Using the data gathered from case studies of three inter-organisational networks, the authors argue that approaches associated with TLL can offer insight into managing inter-organisational systems complexities, and can thereby enhance planning methods for ETS.
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    Information, technology & people 17 (2004), S. 71-86 
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    Topics: Computer Science , Sociology
    Notes: Young people entering their first year of university studies were asked to give their impressions of 12 high knowledge and information sector occupations. Their perceptions yield a complex set of expectations that are consistent, in large measure, with experts' predictions of the information sector's occupational winners and losers. The majority of students aspire to be self-employed or to work in the private, rather than the public sector. Of the occupations included in the study, the students perceived the occupation "librarian" most negatively in terms of skill, status, compensation and future opportunity, unlike, for example, the similar occupation, "Internet researcher". The results are discussed in term of the complex interactions of gender, computing, and skill on the attractiveness of difference types of work.
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    Information, technology & people 17 (2004), S. 124-149 
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    Topics: Computer Science , Sociology
    Notes: This article explores the ways in which actor-network theory (ANT) invites an alternative account of democratic process, namely in terms of issue-formation, which is particularly well suited to the study of democratic practices facilitated by information and communication technologies (ICT). Engaging with arguments that have been made in political theory in favor of the re-invigoration of institutional and extra-institutional forms of democratic debate, this article argues that a re-valuation of issue-politics is more than timely. In this respect, actor-network theory is a particularly fruitful approach, since it provides the conceptual and methodological equipment to account for democracy in terms of processes of issue formation. Such an account of democracy, it is argued, is particularly appropriate to the study of ICT-based democratic processes, since in the context of ICT distributed networks that configure around particular issues can be seen to emerge as the carriers of democratic process. Moreover, ANT provides the conceptual and methodological tools for the development of a research practice of tracing public controversies as they are enacted in such networks on the Web. In tracing a particular controversy on the Web, around the Development Gateway, a portal for development information set up by the World Bank, one begins to articulate an alternative understanding of the significance of ICT for institutional as well as extra-institutional forms of democracy. A number of requirements on effective democratic action, as facilitated by ICT, are derived from the case study, which move beyond the requirement of social networking, i.e. the building of partnerships, and informational networking, i.e. the exchange of knowledge and opinion. Issue-networking here comes to the fore as indispensable to democratic politics.
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    Information, technology & people 17 (2004), S. 252-267 
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    Topics: Computer Science , Sociology
    Notes: This paper presents a framework for understanding the technological change and its impacts on environments where multiple versions of a technology exist simultaneously. Both orienting and limiting role of physical (skeumorph) and conceptual metaphors on the products, processes, and user experience in changing from a familiar functional implementation to the one employing new media is illustrated using examples showing the transition from wet photography to digital imagery and from surface mail to e-mail. People use physical (skeumorph) and conceptual metaphors to orient themselves with new technology by understanding new functions in terms of earlier technological versions. Since new technology is adopted at varying rates and varying times, multiple versions exist at any given time. Sometimes expectations appropriate for earlier technological iterations obscure the challenges and possibilities presented by the new media implementation. This paper examines how new technologies challenge and are challenged by the contexts into which they are introduced. By understanding the function that physical (skeumorph) and conceptual metaphors play in facilitating technological change, we can become more conscious of the discontinuities between the new technological iteration and earlier implementations to gain deeper awareness about how "the new" functions differently and to help us engage new technology closer to its own terms and open up new possibilities for its use.
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    Information, technology & people 17 (2004), S. 327-338 
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    Topics: Computer Science , Sociology
    Notes: The impact of information technology (IT) on society is tremendous. Globalization of trade, the emergence of information economies, and the growth of the Internet and other global communications networks have recast the role of information systems in managing global corporations. The purpose of this study was to investigate the extent to which personal characteristics such as gender, age, education, income, and experience predict IT managers' job satisfaction in Nigeria. A sample of 360 IT managers selected from business organizations in Nigeria were used for this research. The results of this study suggest that IT managers were satisfied with their job, co-workers, and supervision, whereas they were dissatisfied with their pay and the promotion system. The results of regression analyses also showed that personal characteristics were significant predictors of job satisfaction.
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    Information, technology & people 17 (2004), S. 423-441 
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    Notes: The paper uses the dramaturgical perspective for conceptualising trust development within temporary virtual teams. The underlying assumption is that temporary teams do not have the luxury of time that, according to the traditional trust theories, enables familiarity among team members and promotes trust development. Yet, in these teams, trust needs to develop quickly and it is important that it lasts throughout the short duration of the project lifecycle. Using the metaphor of a theatre, a dramaturgical perspective on trust relationships is adopted and is used to present actors, co-actors and audience as all playing a key role in scripting, staging and performing virtual plays. The dramaturgical perspective provides an illustrative approach for uncovering the interactions between key players. As it is argued, these interactions elicit the process of trust development within the temporary setting of virtual teams, constituting a type of trust relationship that is mutually negotiated and jointly constructed. This type of trust is called "situated" and emerges from the scripted, pre-scripted, co-scripted, re-scripted and unscripted computer-mediated interactions of virtual players. The implications for theory and practice are discussed.
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    Information, technology & people 18 (2005), S. 26-32 
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    Notes: Purpose - This paper is intended to pay tribute to the inspiration provided by Rob Kling by showing how his ideas about social informatics in general and the use of web models in particular, have helped us to formulate and develop our own work in the field of information systems development methods. Design/methodology/approach - A conceptual discussion and approach are taken. Findings - Illustrates how Kling's advocacy of the need for a more holistic form of explanation of the behaviour of what he (and Walt Scacchi) termed "computer resources" gave shape to ideas emerging from others' action research studies at that time, and how his attempts to set the agenda for the emerging field of Social Informatics have informed subsequent developments in work in the area of methodological inquiry. Originality/value - Provides an evaluation of Kling's pioneering and inspirational work on information and communication technologies.
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    Information, technology & people 18 (2005), S. 50-67 
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    Topics: Computer Science , Sociology
    Notes: Purpose - To provide a view of Rob Kling's contribution to socio-technical studies of work. Design/methodology/approach - The five "big ideas" discussed are signature themes in Kling's own work in the informatics domain, and of his intellectual legacy. Findings - This paper conveys something of Kling's presence in social informatics (SI) thinking by focusing on a number of "big" ideas - "multiple points of view", "social choices", "the production lattice" (and its corollary, the problematization of the user), "socio-technical interaction networks", and "institutional truth regimes". Research limitations/implications - A growing research community has demonstrated the power of SI techniques. It is essential that this body of work is sustained and developed, demonstrating how to undertake investigation and observation, that is not driven by instrumentalism but is informed by and leads to "technological realism". Practical implications - The SI corpus, exposing the dangers of naïve instrumentalism as an approach to information systems design and management, can guide practitioners on how to unpack the history of what is in view. This may be a specific technology, a social formation, or a sociotechnical circumstance. Practitioners may draw on the concepts presented, not as a prescriptive toolkit, but rather as a sensitizing frame to assist those who wish to re-vision the workplace. Originality/value - Central to the successful utilisation of computers in work, we argue, is the continuing development of a portfolio of interpretive concepts (such as STINs, regimes of truth, production lattices) that can consolidate Rob Kling's "big" ideas that are the core of this paper.
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    Information, technology & people 18 (2005), S. 142-171 
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    Topics: Computer Science , Sociology
    Notes: Purpose - Aims to describe systematically the characteristics of weblogs (blogs) - frequently modified web pages in which dated entries are listed in reverse chronological sequence and which are the latest genre of internet communication to attain widespread popularity. Design/methodology/approach - This paper presents the results of a quantitative content analysis of 203 randomly selected blogs, comparing the empirically observable features of the corpus with popular claims about the nature of blogs, and finding them to differ in a number of respects. Findings - Notably, blog authors, journalists and scholars alike exaggerate the extent to which blogs are interlinked, interactive, and oriented towards external events, and underestimate the importance of blogs as individualistic, intimate forms of self-expression. Originality/value - Based on the profile generated by the empirical analysis, considers the likely antecedents of the blog genre, situates it with respect to the dominant forms of digital communication on the internet today, and suggests possible developments of the use of blogs over time in response to changes in user behavior, technology, and the broader ecology of internet genres.
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    Information, technology & people 18 (2005), S. 196-211 
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    Notes: Purpose - To articulate the interpretations and adaptations of Grounded Theory made within the 2G method, and the motivations behind them. Design/methodology/approach - Literature review and conceptual approach reflecting on the authors' experience of having developed the 2G method. Findings - Identifies six adaptations of Grounded Theory as being of particular interest. Five relate to method procedures, namely: developing a core category; coding interview data; exposing evolving theories to stakeholders; developing multiple concept frameworks; and inter-linking concepts. The sixth relates to expectations on method users, and the tension between expertise relating to the phenomenon being analysed, and openness in interpreting the data. Research limitations/implications - Shows how Grounded Theory procedures have been adapted and used in IS methods. Specifically, the paper illustrates and makes explicit how a specific method (the 2G method) has evolved. Practical implications - Provides insights for users of Grounded Theory (GT) and developers of IS methods on how GT procedures have been interpreted and adapted in previous and the authors' own research. Originality/value - Provides insights into how Grounded Theory (GT) procedures have been adapted for use in other IS methods, with insights from the authors' own experience of having developed the 2G method. Reflects on the use of GT procedures in a number of case studies related to tool evaluation. Identifies six areas in which specific interpretations or adaptations of GT were considered necessary in the contexts in which the studies were undertaken, and justifies these six departures from standard interpretations of GT procedures.
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    Information, technology & people 18 (2005), S. 230-259 
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    Notes: Purpose - To develop a testable model for girls' career choices in technology fields based on past research and hypotheses about the future of the information technology (IT) workforce. Design/methodology/approach - Review and assimilation of literature from education, psychology, sociology, computer science, IT, and business in a model that identifies factors that can potentially influence a girl's choice towards or against IT careers. The factors are categorized into social factors (family, peers, and media), structural factors (computer use, teacher/counselor influence, same sex versus coeducational schools), and individual differences. The impact of culture on these various factors is also explored. Findings - The model indicates that parents, particularly fathers, are the key influencers of girls' choice of IT careers. Teachers and counselors provide little or no career direction. Hypotheses propose that early access to computers may reduce intimidation with technology and that same-sex education may serve to reduce career bias against IT. Research limitations/implications - While the model is multidisciplinary, much of research from which it draws is five to eight years old. Patterns of career choices, availability of technology, increased independence of women and girls, offshore/nearshore outsourcings of IT jobs are just some of the factors that may be insufficiently addressed in this study. Practical implications - A "Recommendations" section provides some practical steps to increase the involvement of girls in IT-related careers and activities at an early age. The article identifies cultural research as a limitation and ways to address this. Originality/value - The paper is an assimilation of literature from diverse fields and provides a testable model for research on gender and IT.
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    Information, technology & people 18 (2005), S. 359-382 
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    Notes: Purpose - The paper seeks to explore the impact of events in Software Process Improvement (SPI) environments based on a longitudinal study of a requirements management initiative at Ericsson. Design/methodology/approach - The paper presents the initiative from three perspectives - the improvement initiative, the targeted software practices, and the environment. Findings - SPI initiatives easily get interrupted, are side-tracked, and progress slowly due to changing environments. While most practitioners are painfully aware of this, the SPI literature has so far only touched on the issue. Agility principles would have helped Ericsson respond more effectively to events that impacted the initiative. Development of agile SPI practices requires coordination and alignment with other initiatives to develop agile software organizations. Originality/value - SPI has been adopted by many organizations to help them to deliver quality software. However, its success is a matter of debate and this paper deals with the issues involved.
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    Information, technology & people 7 (1994), S. 9-24 
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    Notes: Discusses the problematic nature of the boundary between the"technical" and the "social" and its consequences in respect ofunderstanding the relationship between technological and organizationalchange. Illustrates the argument using material drawn from research onthe implementation of a hospital information system and an R&D project todevelop a knowledge-based system to assist the implementation ofstrategic change.
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    Information, technology & people 7 (1994), S. 69-80 
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    Notes: The development of information technologies has led to the restructuringof the boundaries within and between organizations in a number of areasof social life. Examines the impact of a specific form of informationtechnology being introduced in the field of punishment and control– the electronic monitoring of sentenced offenders. Electronicsurveillance and home imprisonment are features of the currentrestructuring of the boundaries between prison, work and family life. Itis both the physical and the cultural boundaries between "home" and"prison" that are being readjusted. Over the past 200 years these twospheres of social life have been constructed around incompatible sets ofvalues. However the complex contradictions involved in making theboundaries between these two spheres more permeable have not been fullyexplored in current penal discourses.
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    Notes: Theoretical constructs serve important roles in facilitating informationand knowledge flows among, between and within information systemsresearchers and practitioners. In order for the benefits of constructsto be fully exploited, they must be appropriately applied andoperationalized. Describes a controlled field study, examining users'satisfaction with a decision support system, undertaken to point out thedangers of misapplying constructs and their measurement scales.Particular consideration is given to the risks associated with the useof general instruments in situations where more narrowly focused andcontext-specific instruments are preferred.
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    Information, technology & people 7 (1994), S. 19-36 
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    Notes: The difficulties in designing and implementing successful technologicalsystems which support business objectives, good work practices and highquality outcomes are well known. Discusses the "modernisation" of theAustralian Taxation Office - an ambitious ten-year programme oforganizational and tech-nological change - which has its origins in theneed for re-equipment and the recognition that the new systems mustsupport the way in which the Taxation Office would work in the future.Review of the programme mid-term shows considerable success, but alsoareas where it has been difficult to achieve some of the aims. In spiteof the participatory framework, participants tend to feel thattechnology has driven the process, rather than business or workplacerequirements. In particular, some initiatives have impacted negativelyon workers, and it has been difficult to integrate the implementation ofnew systems with the design of better work practices. Recognition ofthese problems has encouraged the development of new approaches to workand systems design, and considerable further organizational andstructural change.
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    Information, technology & people 7 (1994), S. 6-37 
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    Notes: Many information systems involve data about people. In order reliably toassociate data with particular individuals, it is necessary that aneffective and efficient identification scheme be established andmaintained. There is remarkably little in the information technologyliterature concerning human identification. Seeks to overcome thatdeficiency by undertaking a survey of human identity and humanidentification. Discusses techniques including names, codes,knowledge-based and token-based identification, and biometrics.Identifies the key challenge to management as being to devise a schemewhich is practicable and economic, and of sufficiently high integrity toaddress the risks the organization confronts in its dealings withpeople. Proposes that much greater use be made of schemes which aredesigned to afford people anonymity, or which enable them to usemultiple identities or pseudonyms, while at the same time protecting theorganization's own interest. Describes multi-purpose and inhabitantregistration schemes, and notes the recurrence of proposals to implementand extend them. Identifies public policy issues. Of especial concern isthe threat to personal privacy that the general-purpose use of aninhabitant registrant scheme represents. Speculates that, where suchschemes are pursued energetically, the reaction may be strong enough tothreaten the social fabric.
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    Information, technology & people 7 (1994), S. 63-90 
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    Notes: Broad coalitions of companies, governments, and research institutions inseveral countries are currently designing massive electronicinfrastructures for their roadways. Known collectively as intelligentvehicle-highway systems (IVHS), these technologies are intended to easetoll collection and commercial vehicle regulation, provide drivers withroute and traffic information, improve safety and ultimately supportfully automated vehicles. Although many aspects of IVHS are uncertain,some proposed designs require the system to collect vast amounts of dataon individuals' travel patterns, thus raising the potential for severeinvasions of privacy. To make social choices about IVHS, it is necessaryto reason about potentials for authoritarian uses of an IVHSinfrastructure in the hypothetical future. Yet such reasoning isdifficult, often veering towards Utopian or dystopian extremes. To helpanchor the privacy debate, places IVHS privacy concerns in aninstitutional context, offering conceptual frameworks to discuss thepotential interactions between IVHS technologies and the computer designprofession, standards-setting bodies, marketing organizations, the legalsystem and government administrative agencies.
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    Information, technology & people 8 (1995), S. 54-79 
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    Topics: Computer Science , Sociology
    Notes: Oregon Graduate Institute reports a laboratory experiment thatcompared three different communications modalities (face-to-face,audio-only, and audio and video) across two co-operative tasks, whichcan be characterized as visual and non-visual. In each task,effectiveness varied as a significant function of modality. However, thedirections of these functions were opposite. That is, for the visualtask conversants were more effective in the face-to-face and audio andvideo modalities than in the audio-only modality; for the non-visualtask, conversants were more effective in the audio-only modality than inthe face-to-face modality. Additional analysis of the non-visual taskssuggests that modality affects the extent to which asymmetry ofknowledge results in asymmetry of influence between conversants.
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    Information, technology & people 8 (1995), S. 37-57 
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    Topics: Computer Science , Sociology
    Notes: Transborder data flow legislation (TDFL) has recently emerged as animportant issue for IS professionals. Transborder data flow (TDF) is themovement of computer readable data across national boundaries. Manycountries have enacted legislation barring this free flow ofinformation, citing a concern for the privacy of citizens as the primarymotivation. The need for privacy is the reflection of a society'scultural attributes. A framework is developed for exploratory analysisof the cultural motivations for data protection legislation. Based onHofstede's research, establishes a relationship between certainattributes of culture and nations that have adopted/proposed TDFL. Usingthis relationship, discusses the reasons for which other nations havenot adopted/ proposed TDFL.
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    Information, technology & people 8 (1995), S. 43-56 
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    Notes: Considers the potential role of anthropology as a source disciplinefor information systems. Although anthropology has been largelyneglected in the IS research literature, it is argued that importantinsights can be gained by adopting an anthropological perspective oninformation systems phenomena. Illustrates the value of ananthropological perspective by looking at the relationship betweeninformation technology and organizational culture. Shows that theconcept of culture has generally been used rather narrowly in the ISliterature, and argues that a more critical, anthropological view of therelationship between IT and organizational culture is required.
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  • 89
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    Information, technology & people 8 (1995), S. 35-47 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Quality is an important issue for software development. Totalquality management (TQM) has been suggested as a solution to softwarequality problems. The key elements of TQM as it has evolved over thelast ten years are identified and examined in relation to softwaredevelopment. Discusses some of the adaptations to TQM needed to addressthe specific nature of software quality. Concludes that TQM can providea framework to integrate many of the current approaches to softwarequality, resulting in technically correct systems which solve customers'business problems.
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  • 90
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    Information, technology & people 8 (1995), S. 3-18 
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Explores the possibilities of basing scientific investigation onthe practical experiences gained by the author when he participated inthe development of the Student Information System of a Finnishuniversity. The practical process which lasted over a decade containedseveral theoretically interesting issues which could be formulated asmeaningful research problems. They concerned the design of acts, theevaluation of the outcomes of the various phases of the process, and theformulation of the experience to models which could be transferred toother contexts. The overall analysis method is reflection-in-action inthe form suggested by Donald Schön. Each practical problem isparaphrased through reflection-in-action which yields a theoreticalunderstanding of the phenomenon at hand. This frames the situation; theframing is necessary for the solution that is to be designed. Indicatesthat reflection-in-action can yield research results just as valid asother types of organizational studies. It is not superior to otherpossible approaches such as action research or organizationalethnography, but the threats to its quality, like the danger ofpartiality and revisionism of the investigator involved, are compensatedfor because the researcher has excellent access to the targetorganization and even confidential data.
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  • 91
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    Women in management review 13 (1998), S. 3-10 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: Some studies, mainly in the West, have suggested that women are more encouraging in their communication styles than men, especially when the conversation is about a personal matter versus when it is business-related. It has also been contended that same-sex communication between women is more supportive than both mixed-sex communication and same-sex communication between men. However, this research, conducted in Hong Kong among full- and part-time tertiary students, shows that the above contentions are perhaps culture dependent, and that careful re-examination of gender-based differences is warranted, particularly when one is considering communication styles at work.
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  • 92
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    Women in management review 13 (1998), S. 11-18 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: Surveys of women in management postitions in the USA and elsewhere have indicated a notion of masculine managerial model of "organizational man". Malaysia presents an interesting case study on attitudes towards women managers because it is a society undergoing rapid changes from its strong traditional religious and cultural norms to modern values about women. This study focuses on the perceptions of Malaysian men and women executives about the female managers in corporate Malaysia. Specifically, the study examines the organizational environment for women managers in Malaysia, how men and women at different ranks feel about women's advancement in the organization, the differences in the leadership styles of men and women managers and their effectiveness in achieving organizational goals.
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  • 93
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    Women in management review 13 (1998), S. 37-44 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: The "universal" principles of effective communication taught in most management communication courses - directness, simplicity, forcefulness - are, from an inter-cultural perspective, American and male. Should women students of business be taught to imitate the speech behaviour stereotypically associated with American businessmen? Or is the behaviour stereotypically associated with women equally, or even more, effective in business situations? Because there is little research to support the masculine model of business speech, because coercing women to change their speech produces pedagogically unwarranted stress, and because the feminine stereotype is actually better suited to global business communication, this paper argues that business and management communication should be taught from a gender-independent postmodern approach.
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  • 94
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    Women in management review 13 (1998), S. 105-113 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: It has been suggested that household and family responsibilities may adversely impact the career success achieved by women. This paper examines the number of hours spent weekly on household tasks by male and female business school graduates. Analysis of variance and multiple regression revealed that the presence of children increases the number of hours spent on household tasks by all graduates, but the effect is most pronounced for female graduates. The presence of children adds from three to ten hours per week to the workload of male graduates and from ten to 20 hours per week to the workload of female graduates. Effective organizational initiatives and changes in expectations within families and society are needed so that graduates of business schools, particularly women, can accommodate the careers for which they have been educated as well as their household responsibilities.
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  • 95
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    Women in management review 13 (1998), S. 221-232 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: Even though an increasing number of British South Asian women have moved into paid employment over the years as a reflection of social and cultural mobility and change, their work-family experiences are not widely reported. This paper examines the experiences of British South Asian full-time managerial or professional women combining work and family life. A qualitative study based in the north-west of England was conducted utilising semi-structured interviews with 17 women. Five themes are discussed: cultural influences on domestic responsibilities; additional responsibilities and commitments to extended family and community members; work-family priorities and "superwoman syndrome"; stereotypes of roles and responsibilities at work; and experiences of discrimination. Managerial or professional British South Asian women are subjected to the same cultural family commitments and expectations as other non-professional British South Asian working women. Practical implications of the findings are related to managing diversity approaches and organisational culture change.
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  • 96
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    Women in management review 13 (1998), S. 283-290 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: This paper focuses on gender and technology in the organization. It considers some of the difficulties experienced by women building careers as professional engineers in a high technology industrial organization in England. Using career history data from 15 women engineers, the paper examines the experience of gender in the organization and the attempts by the women to manage gender relations. The paper argues that the difficulties were not associated with the culture of engineering work itself: the women could manage the technology. The problems lay rather in the organization itself. The gendered expectations and processes within the organization constituted the real dilemma for women's careers.
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  • 97
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    Women in management review 14 (1999), S. 4-13 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: This study examined the career attainment of managerial women and minorities in an internal labor market. The interactive effects of age, gender, and race were examined on the career attainment levels of women, African-Americans, Asian-Americans and Hispanics. A sample of 7,084 US managers was studied; 3,456 women and minority managers were compared to 3,628 white male managers who entered the firm in the same year and in the same department. Consistent with previous research, women and minorities experienced lower career attainment than white males in this sample. Results suggest that minority women do not experience the "double jeopardy" associated with belonging to two classes of protected characteristics; nor the "triple jeopardy" of age, race and gender.
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  • 98
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    Women in management review 13 (1998), S. 291-298 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: More than a decade after Australian universities first responded to the requirements of the EEO/AA legislative framework, women remain marginalised and seriously under- represented in Australian universities. This paper provides a snapshot of the current status of women's participation in the senior levels of universities and examines some of the reasons why universities are still providing a "chilly climate" for women and other minority actors. It is argued that Australian universities can no longer afford to frustrate, alienate and marginalise some of their most creative organisational actors when they are facing a new era of rapid change and competition.
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  • 99
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    Women in management review 14 (1999), S. 316-324 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: This article is drawn from a research project which explored the under-representation of women in the management of social services departments in the late 1980s. The theme explored here is a subset of that particular research. It focuses on the way in which women spoke about their roles, the power associated with them, and about their experiences in occupying them. The author considers the nature of women's experiences of occupying positions which in terms of their hierarchical location would be considered "powerful" and argues that women as senior managers present a challenge both to the occupational status of management and to the structures of power in a patriarchal society. It is argued that these challenges are minimised, not only by excluding women from management roles, but also by denying them the legitimate authority which would be expected to be associated with their role.
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  • 100
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    Women in management review 15 (2000), S. 44-52 
    ISSN: 0964-9425
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Sociology , Economics
    Notes: The status of women in India has long been paradoxical. They have had access to professions such as medicine, teaching and politics and have the right to own property. Among some social classes, women are extremely powerful. Yet, there is a long history of women being oppressed by men - delegated to playing subordinate roles. India's workforce is changing. Social values and mores, and the increased global focus on women's issues have changed the woman's role impacting the career progression of women. This paper examines the impact of social, organisational and personal biases on the progression of professional women in India. Women managers in India have been generally successful in rising to the executive suite in Indian organisations, despite a culture that might suggest otherwise. These women were successful because of the interplay of organisational and familial support, coupled with the individual drive for success each woman demonstrated.
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