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  • Articles  (2,603)
  • Springer  (2,603)
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  • 1995-1999  (2,603)
  • 1975-1979
  • 1998  (2,603)
  • Economics  (2,603)
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  • 1995-1999  (2,603)
  • 1975-1979
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  • 1
    Electronic Resource
    Electronic Resource
    Springer
    The Geneva risk and insurance review 23 (1998), S. 5-5 
    ISSN: 1554-9658
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
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  • 2
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    The Geneva risk and insurance review 23 (1998), S. 7-27 
    ISSN: 1554-9658
    Keywords: insurance ; background risk ; prudence
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract Theory suggests that people facing higher uninsurable background risk buy more insurance against other risks that are insurable. This proposition is supported by Italian cross-sectional data. It is shown that the probability of purchasing casualty insurance increases with earnings uncertainty. This finding is consistent with consumer preferences being characterized by decreasing absolute prudence.
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  • 3
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    The Geneva risk and insurance review 23 (1998), S. 41-48 
    ISSN: 1554-9658
    Keywords: insurance ; oligopoly ; imperfect competition
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This article analyzes the behavior of an oligopoly of risk-averse insurers that insure many consumers facing identical independent risks; however, the probability of a loss is ex ante not known with certainty. It is shown that there is a continuum of equilibria in the Bertrand game. The most plausible equilibrium can be obtained by requiring that all insurers are content with the number of policies they sell given the equilibrium premium.
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  • 4
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    The Geneva risk and insurance review 23 (1998), S. 29-40 
    ISSN: 1554-9658
    Keywords: background risk ; stochastic dominance ; coinsurance ; deductibles
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The demand for insurance against loss from a particular risky asset is likely to depend on other risks the decision-maker faces. For independently distributed other risks, referred to as background risk, Eeckhoudt and Kimball [1992] determine the effect on insurance demand of introducing background risk. Recently, Eeckhoudt, Gollier, and Schlesinger [1996] determine conditions on preferences such that first- and second-degree stochastic deteriorations in background risk lead to a decrease in the decision-maker's willingness to accept other risks. These results, although formulated in a general decision model, also apply to insurance demand. This article continues analysis of this question by determining the effect on insurance demand of several other general changes in background risk.
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  • 5
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    The Geneva risk and insurance review 23 (1998), S. 49-61 
    ISSN: 1554-9658
    Keywords: long-term care insurance ; life insurance
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This article investigates the interaction between life insurance and long-term care insurance markets on the demand side. In the model utility depends on both consumption and bequest, and utility from consumption is contingent on the state of health. While the demand for life insurance increases both with decreasing income and with a rising degree of altruism, the influences of these two parameters on the demand for long-term care insurance are ambiguous. If the utility shock arising from disability declines, both insurance demands will rise.
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  • 6
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    The Geneva risk and insurance review 23 (1998), S. 63-82 
    ISSN: 1554-9658
    Keywords: fuzzy inference ; risk classification ; life insurance ; imprecise information
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract Traditionally, policyholders in life insurance are classified in simple mortality tables, most often according to only a few risk characteristics. Instead of a risk classification according to the numerical rating system, this article describes how to classify by using a fuzzy inference methodology. By defining risk factors as fuzzy sets, it is shown that an insurer can utilize multiple prognostic factors that are imprecise and vague. The presented fuzzy risk classification provides a more realistic way of modeling mortality risks since it allows for compensations and interactions between multiple risk factors.
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  • 7
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    The Geneva risk and insurance review 23 (1998), S. 89-117 
    ISSN: 1554-9658
    Keywords: inequality ; risk ; utility
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract Recalling the class of risk measures introduced by Stone [1973], the authors survey measures from different academic disciplines—including psychology, operations research, management science, economics, and finance—that have been introduced since 1973. We introduce a general class of risk measures that extends Stone's class to include these new measures. Finally, we give four axioms that describe necessary attributes of a good financial risk measure and show which of the measures surveyed satisfy these. We demonstrate that all measures that satisfy our axioms, as well as those that do not but are commonly used in finance, belong to our new generalized class.
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  • 8
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    The Geneva risk and insurance review 23 (1998), S. 119-125 
    ISSN: 1554-9658
    Keywords: social security ; privatization ; overlapping generations model ; endogenous growth
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract It is generally accepted that moving from an unfunded to a funded social security system implies a welfare loss for the transition generation—that is, the generation that has to pay twice: first, saving for its own retirement and, second, contributing to the pensions of the then retired generation. This article shows that in a setting of endogenous growth with positive externality such a transition can be Pareto improving. But it argues also that social security reform is more a pretext than a requirement for internalizing such a positive externality.
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  • 9
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    The Geneva risk and insurance review 23 (1998), S. 127-137 
    ISSN: 1554-9658
    Keywords: asset preferences ; utility functions ; moment orderings ; Von Neumann-Morgenstern rationality
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This article examines the relationship between risk, return, skewness, and utility-based preferences. Examples are constructed showing that, for any commonly used utility function, it is possible to have two continuous unimodal random variables X and Y with positive and equal means, X having a larger variance and lower positive skewness than Y, and yet X has larger expected utility than Y, contrary to persistent folklore concerning U″′ 〉 0 implying skewness preference for risk averters. In additon, it is shown that ceteris paribus analysis of preferences and moments, as occasionally used in the literature, is impossible since equality of higher-order central moments implies the total equality of the distributions involved.
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  • 10
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    The Geneva risk and insurance review 23 (1998), S. 139-149 
    ISSN: 1554-9658
    Keywords: deposit insurance ; bank runs ; diamond dybuig model ; market failure
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The apparent banking market failure modeled by Diamond and Dybvig [1983] rests on their inconsistently applying their “sequential servicing constraint” to private banks but not to their government deposit insurance agency. Without this inconsistency, banks can provide optimal risk-sharing without tax-based deposit insurance, even when the number of “type 1” agents is stochastic, by employing a “contingent bonus contract.” The threat of disintermediation noted by Jacklin [1987] in the nonstochastic case is still present but can be blocked by contractual trading restrictions. This article complements Wallace [1988], who considers an alternative resolution of this inconsistency.
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  • 11
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    The Geneva risk and insurance review 23 (1998), S. 151-165 
    ISSN: 1554-9658
    Keywords: environmental management ; uncertainty ; public goods ; voluntary contributions ; precaution ; risk
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This article presents a model in which production causes pollution that diminishes the welfare of its agents. Each agent is concerned with the quality of its environment and may voluntary contribute to improve it by financing depollution technology. The effectiveness of this technology on the quality of the environment is uncertain. We show that if an agent is sufficiently risk averse, voluntary contribution is a decreasing function of the average efficiency of depollution technology. If, on the contrary, the pollution effect is weaker than the substitution effect, the opposite holds. We show that precaution about environmental quality has two possible consequences that depend on agents' risk aversion. Therefore, the implications of a precautionary attitude lead us to consider the agents' risk-aversion characterization, which implies knowledge about prudent attitude.
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  • 12
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    OR spectrum 20 (1998), S. 47-53 
    ISSN: 1436-6304
    Keywords: Minimum cost network flow problem ; integer concave minimization problem ; branch and bound algorithm ; Kostenminimaler Fluß auf Netzwerken ; ganzzahlige konkave Minimierungsprobleme ; Branch-and-Bound-Algorithmus
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Es wird das Problem eines kostenminimalen Flusses auf Netzwerken mit konkaven Kosten diskutiert. Mit Hilfe einer äquivalenten Formulierung dieses Problems als eine ganzzahlige konkave Minimumsaufgabe wird ein Branch-and-Bound Algorithmus entwickelt, in dem die ganzzahlige Quaderaufteilung und die klassischen Methoden des linearen kostenminimalen Flußproblems angewendet werden. Für den Fall, daß die Kostenfunktion auf einer festen Anzahl der Kanten konkav ist, wird eine Abschätzung der Laufzeit des Algorithmus angegeben. Numerische Ergebnisse zeigen die Brauchbarkeit der Methode.
    Notes: Abstract Formulating the minimum concave cost capacitated network flow problem as an integer concave minimization problem, we establish finite branch and bound algorithms, in which the branching operation is the so-called integral rectangular partition and the bounding procedure is performed by the classical minimum linear cost flow problem on subnetworks. For the special case that the flow cost function is concave on a fixed number of arcs and linear on the others, an upper bound of the running time is given.
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  • 13
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    OR spectrum 20 (1998), S. 15-20 
    ISSN: 1436-6304
    Keywords: Shortest path ; transportation planning ; Kürzeste Wege ; Routenplanung
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Eines der grundlegenden Probleme in der Routenplanung ist die Berechnung des kürzesten Weges zwischen zwei Punkten in einem Straßennetz. Allgemeine kürzeste Wege Algorithmen, die einen großen Teil des gesamten Graphen untersuchen, sind in großen Netzwerken sehr langsam. Da sich Straßennetze nicht sehr oft ändern, kann in einem Vorbereitungsschritt eine Hilfsdatenstruktur berechnet werden. Mit Hilfe dieser Datenstruktur können die kürzesten Wege wesentlich schneller aufgefunden werden, als mit herkömmlichen Algorithmen. Der Speicherplatz der Hilfsdatenstruktur wächst linear mit der Anzahl der Kanten im Netzwerk.
    Notes: Abstract One of the basic problems in transportation planning systems is the calculation of the fastest route between two points in a road network. General shortest path algorithms, which examine a large part of the whole graph for each shortest path, are very slow if the road network is large. Since the road network does not change very often it is possible to calculate auxiliary information in a preprocessing step. I will present a preprocessing algorithm which requires linear storage. It is substantially faster than the general algorithms without preprocessing.
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  • 14
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    OR spectrum 20 (1998), S. 38-38 
    ISSN: 1436-6304
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
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  • 15
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    OR spectrum 20 (1998), S. 46-46 
    ISSN: 1436-6304
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
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  • 16
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    OR spectrum 20 (1998), S. 21-28 
    ISSN: 1436-6304
    Keywords: Key words:Tabu-search, multi-mode job-shop, multi-processor-task job-shop, multi-purpose-machine job-shop ; Schlüsselwörter: Tabu-Suche, Mehrmodus-Job-Shop, Mehrprozessoroperationen-Job-Shop, Mehrzweckmaschinen-Job-Shop
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. In einem Multi-Processor-Task Job- Shop Problem (MPTJSP) wird jeder Operation eine Maschinenmenge zugeordnet. Für die Bearbeitung einer Operation werden dabei während des gesamten Bearbeitungszeitraums alle Maschinen benötigt. Ziel ist es nun, einen Bearbeitungsplan zu bestimmen, in dem die Gesamtbearbeitungsdauer minimal ist. In einem Multi-Mode Job-Shop Problem (MMJSP) wird jeder Operation eine Menge von Maschinenmengen zugeordnet. Hierbei muß jeder Operation eine Maschinenmenge zugewiesen werden und das sich daraus ergebene MPTJSP mit dem Ziel der Minimierung der Gesamtbearbeitungsdauer gelöst werden. Für das MMJSP wird ein Tabu-Suche Algorithmus vorgestellt. Außerdem werden die erhaltenen Rechenergebnisse aufgeführt.
    Notes: Abstract. In a multi-processor-tasks job-shop problem (MPTJSP) there is a machine set associated with each operation. All machines are needed for the whole processing period to process the operation. The objective is to find a schedule which minimizes the makespan. In a multi-mode job-shop problem (MMJSP) there is a set of machine sets associated with each operation. One has to assign a machine set to each operation and to solve the resulting MPTJSP such that the resulting makespan is minimized. For the MMJSP a tabu-search algorithm is presented. Computational results are reported.
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  • 17
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    OR spectrum 20 (1998), S. 47-53 
    ISSN: 1436-6304
    Keywords: Key words:Minimum cost network flow problem, integer concave minimization problem, branch and bound algorithm ; Schlüsselwörter: Kostenminimaler Fluß auf Netzwerken, ganzzahlige konkave Minimierungsprobleme, Branch-and-Bound-Algorithmus
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Es wird das Problem eines kostenminimalen Flusses auf Netzwerken mit konkaven Kosten diskutiert. Mit Hilfe einer äquivalenten Formulierung dieses Problems als eine ganzzahlige konkave Minimumsaufgabe wird ein Branch-and-Bound Algorithmus entwickelt, in dem die ganzzahlige Quaderaufteilung und die klassischen Methoden des linearen kostenminimalen Flußproblems angewendet werden. Für den Fall, daß die Kostenfunktion auf einer festen Anzahl der Kanten konkav ist, wird eine Abschätzung der Laufzeit des Algorithmus angegeben. Numerische Ergebnisse zeigen die Brauchbarkeit der Methode.
    Notes: Abstract. Formulating the minimum concave cost capacitated network flow problem as an integer concave minimization problem, we establish finite branch and bound algorithms, in which the branching operation is the so–called integral rectangular partition and the bounding procedure is performed by the classical minimum linear cost flow problem on subnetworks. For the special case that the flow cost function is concave on a fixed number of arcs and linear on the others, an upper bound of the running time is given.
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  • 18
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    OR spectrum 20 (1998), S. 108-108 
    ISSN: 1436-6304
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
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  • 19
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    OR spectrum 20 (1998), S. 73-81 
    ISSN: 1436-6304
    Keywords: Inventory control ; production planning ; difference equations ; queueing model ; Markov process ; Lagerhaltung ; Produktionsplanung ; Differenzengleichungen ; Warteschlangen ; Markoff-Prozeß
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung In Lagerhaltung und Produktionsplanung werden überwiegend zwei alternative Strategien betrachtet: Produktion auf Bestellung oder auf Vorrat. Die Nachteile sind bekannt. Die erste Strategie kann zu sehr langen Durchlaufzeiten führen, die zweite zu hohen Beständen, insbesondere bei großer Produktanzahl. In dieser Arbeit werden zwei Modelle betrachtet, in denen die beiden Betrachtungsweisen kombiniert werden.
    Notes: Abstract In inventory control and production planning one is tempted to use one of two strategies: produce all demand to stock or produce all demand to order. The disadvantages are well-known. In the ‘make everything to order’ case (MTO) the response times may become quite long if the load is high, in the ‘make everything to stock’ case (MTS) one gets an enormous inventory if the number of different products is large. In this paper we study two simple models which combine MTO and MTS, and investigate the effect of combining MTO and MTS on the production lead times.
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  • 20
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    OR spectrum 20 (1998), S. 82-82 
    ISSN: 1436-6304
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
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  • 21
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    OR spectrum 20 (1998), S. 90-90 
    ISSN: 1436-6304
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
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  • 22
    ISSN: 1436-6304
    Keywords: Single server queue ; computational ; state dependent arrival rates ; state dependent service time distributions ; finite ; Ein-Bediener-Modelle ; zustandsabhängige Ankunftsraten ; zustandsabhängige Bedienungszeitverteilungen ; endlicher Warteraum
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Es wird die Analyse eines endlichen Ein-Bediener-Modells mit Poisson-Ankunft und beliebiger Bedienungszeitverteilung untersucht, worin die Ankunftsrate zustandsabhängig sind, und zwar alle verschieden oder alle gleich, und die Bedienungszeitverteilungen von der Kundenzahl zu Beginn der Bedienung abhängen. Die Ergebnisse werden in Form von rekursiven Gleichungen angegeben, die leicht auf einem PC programmiert werden können. Man erhält so die Verteilungen der Kundenzahlen im System zu beliebigen Zeitpunkten sowie zu Abgangs- und Vorankunftszeiten. Es wird gezeigt, daß die Methode für alle Bedienungszeitverteilungen funktioniert, einschließlich Nicht-Phasen-Typen, und auch für unterschiedliche Werte der Modellparameter. Einige Leistungsmaße und Beziehungen zwischen den Zustandswahrscheinlichkeiten zu beliebigen Zeitpunkten sowie zu Abgangs- und Vorankunftszeiten werden diskutiert. Außerdem wird gezeigt, daß man bekannte Ergebnisse für einfachere Bedienungmodelle als Spezialfälle erhält. Einige numerische Beispiele zeigen die Effektivität unserer Methode.
    Notes: Abstract This paper discusses the analysis of a single server finite queue with Poisson arrival and arbitrary service time distribution, wherein the arrival rates are state dependent which are all distinct or all equal, service times are conditioned on the system length at the moment of service initiation. The analytic analysis of the queue is carried out and the final results have been presented in the form of recursive equations which can be easily programmed on any PC to obtain the distributions of number of customers in the system at arbitrary, departure and pre-arrival epochs. It is shown that the method works for all service time distributions including the non-phase type and also for low and high values of the model parameters. Some performance measures, and relations among the state probabilities at arbitrary, departure and pre-arrival epochs are also discussed. Furthermore, it is shown that results for a number of queueing models can be obtained from this model as special cases. To demonstrate the effectiveness of our method some numerical examples have been presented.
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  • 23
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    OR spectrum 20 (1998), S. 96-96 
    ISSN: 1436-6304
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
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  • 24
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    OR spectrum 20 (1998), S. 97-100 
    ISSN: 1436-6304
    Keywords: Inverse problems ; minimum weight cut set ; maximum capacity tree ; maximum capacity path ; minimum unrestricted cut ; Inverse Probleme ; minimal gewichtete Schnittmenge ; Baum maximaler Kapazität ; Pfad maximaler Kapazität ; minimaler unbeschränkter Schnitt
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Sei ℱ eine Familie von Teilmengen einer endlichen MengeE und¯C ein Kapazitätsvektor bzgl. der Elemente vonE. Für jedesF∈ℱ sei dieKapazität vonF als die minimale inF auftretende Kapazität definiert. Das in dieser Arbeit untersuchte Problem besteht darin, den Vektor¯C so wenig wie möglich abzuändern, sodass ein vorgegebenesF 0∈ℱ maximale Kapazität besitzt. Dieses Modell enthält die inversen Probleme maximaler Kapazität bei aufspannenden Bäumen, Pfaden usw. als Spezialfälle. Wir transformieren das Problem in ein gewichtetes Schnittmengenproblem und zeigen, dass das Problem effizient lösbar ist, wenn ein effizienter Algorithmus zur Bestimmung einer minimalen Schnittmenge bzgl. ℱ zur Verfügung steht.
    Notes: Abstract LetE be a finite set, ℱ be a family of subsets ofE and¯C be a capacity vector for all elements ofE. For eachF∈ℱ, define thecapacity ofF as the minimum capacity occurring inF. The problem which we discuss in this paper is how to change the vector¯C as little as possible so that a givenF 0∈8o has the maximum capacity. This model contains inverse maximum capacity spanning tree problem, inverse maximum capacity path problem and etc. as its special cases. We transform the problem into the minimum weight cut set problem and show that this problem can be solved efficiently if an efficient algorithm for finding minimum weight cut set of ℱ is available.
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  • 25
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    OR spectrum 20 (1998), S. 73-81 
    ISSN: 1436-6304
    Keywords: Key words: Inventory control, production planning, difference equations, queueing model, Markov process ; Schlüsselwörter: Lagerhaltung, Produktionsplanung, Differenzengleichungen, Warteschlangen, Markoff-Prozeß
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. In Lagerhaltung und Produktionsplanung werden überwiegend zwei alternative Strategien betrachtet: Produktion auf Bestellung oder auf Vorrat. Die Nachteile sind bekannt. Die erste Strategie kann zu sehr langen Durchlaufzeiten führen, die zweite zu hohen Beständen, insbesondere bei gro{ß}er Produktanzahl. In dieser Arbeit werden zwei Modelle betrachtet, in denen die beiden Betrachtungsweisen kombiniert werden.
    Notes: Abstract. In inventory control and production planning one is tempted to use one of two strategies: produce all demand to stock or produce all demand to order. The disadvantages are well-known. In the ‘make everything to order’ case (MTO) the response times may become quite long if the load is high, in the ‘make everything to stock’ case (MTS) one gets an enormous inventory if the number of different products is large. In this paper we study two simple models which combine MTO and MTS, and investigate the effect of combining MTO and MTS on the production lead times.
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  • 26
    ISSN: 1436-6304
    Keywords: Key words: Single server queue, computational, state dependent arrival rates, state dependent service time distributions, finite ; Schlüsselwörter: Ein-Bediener-Modelle, zustandsabhängige Ankunftsraten, zustandsabhängige Bedienungszeitverteilungen, endlicher Warteraum
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Es wird die Analyse eines endlichen Ein-Bediener-Modells mit Poisson-Ankunft und beliebiger Bedienungszeitverteilung untersucht, worin die Ankunftsrate zustandsabhängig sind, und zwar alle verschieden oder alle gleich, und die Bedienungszeitverteilungen von der Kundenzahl zu Beginn der Bedienung abhängen. Die Ergebnisse werden in Form von rekursiven Gleichungen angegeben, die leicht auf einem PC programmiert werden können. Man erhält so die Verteilungen der Kundenzahlen im System zu beliebigen Zeitpunkten sowie zu Abgangs- und Vorankunftszeiten. Es wird gezeigt, daß die Methode für alle Bedienungszeitverteilungen funktioniert, einschließlich Nicht-Phasen-Typen, und auch für unterschiedliche Werte der Modellparameter. Einige Leistungsmaße und Beziehungen zwischen den Zustandswahrscheinlichkeiten zu beliebigen Zeitpunkten sowie zu Abgangs- und Vorankunftszeiten werden diskutiert.Außerdem wird gezeigt, daß man bekannte Ergebnisse für einfachere Bedienungmodelle als Spezialfälle erhält. Einige numerische Beispiele zeigen die Effektivität unserer Methode.
    Notes: Abstract. This paper discusses the analysis of a single server finite queue with Poisson arrival and arbitrary service time distribution, wherein the arrival rates are state dependent which are all distinct or all equal, service times are conditioned on the system length at the moment of service initiation. The analytic analysis of the queue is carried out and the final results have been presented in the form of recursive equations which can be easily programmed on any PC to obtain the distributions of number of customers in the system at arbitrary, departure and pre-arrival epochs. It is shown that the method works for all service time distributions including the non-phase type and also for low and high values of the model parameters. Some performance measures, and relations among the state probabilities at arbitrary, departure and pre-arrival epochs are also discussed. Furthermore, it is shown that results for a number of queueing models can be obtained from this model as special cases. To demonstrate the effectiveness of our method some numerical examples have been presented.
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  • 27
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    OR spectrum 20 (1998), S. 165-177 
    ISSN: 1436-6304
    Keywords: Schlüsselwörter: Gruppenentscheidungen – Agency-Theorie – Spieltheorie – Simulation ; Key words: Group decisions – Agency-theory – Game theory – Simulation
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract. This article develops a model for calculating the quality of group decisions judged by a profit oriented principal using a simulation approach. The model analyzes the average decision quality of a heterogeneous group considering it's preferences, qualification, size, personal interest, riskaversion, and conformity of it's members. The decision process contains interaction within the group and voting under strategic behaviour, using the Harsanyi/Selten approach. The simulation calculates the chosen alternative and quantifies the impact of the parameters on the average decision quality.
    Notes: Zusammenfassung. Die Qualität von Entscheidungen einer Gruppe mit heterogenen Zielen wird aus Sicht einer gewinnorientierten Instanz untersucht. Dazu erfolgt eine Modellierung des Gruppenentscheidungsprozesses einschließlich Interaktion und Abstimmung mit statistischen und spieltheoretischen Hilfsmitteln (Harsanyi/Selten). Mit einem Simulationsmodell können die Bedeutung von persönlichen Interessen, Qualifikation, Gruppengröße, strategischem Verhalten, Risikoaversion und Konformität quantifiziert werden. Trade offs von Gruppeneigenschaften wie Qualifikation und Zielkonflikt und Implikationen für die Entscheidungsdelegation werden diskutiert. Wichtige Ergebnisse: Die mittlere Qualität verbessert sich durch strategisches Verhalten der Mitglieder, und es lassen sich situativ optimale Gruppengrößen ermitteln.
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    OR spectrum 20 (1998), S. 189-198 
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    Keywords: SchlüsselwörterFuzzy Retrieval – Lineare Boolesche Optimierung – Entscheidungsunterstützende Systeme – Angebotssysteme ; Key words: Fuzzy retrieval – Linear Boolean optimization – Decision support systems – Sales systems
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract. This paper describes a technique which determines suitable product offers from data bases using the theory of fuzzy sets. Each of the decision criteria is assessed by the customer. His preferences are transformed into membership functions. One gets a suitable offer by maximizing a function which results from the composition of the individual membership functions. We propose the Werners operator for this composition because – it permits the search for a suitable offer to be performed by solving a linear Boolean optimization task and – it reacts more sensitively to customer wishes than the minimum operator. This approach is also feasible for solely verbal criteria and data bases of bigger size.
    Notes: Zusammenfassung In der Arbeit wird gezeigt, wie mit Hilfe der Theorie der unscharfen Mengen geeignete Angebote aus Datenbanken bestimmt werden können. Zur Berechnung wird jedes der einzelnen Entscheidungskriterien durch den Kunden eingeschätzt. Seine Präferenzen werden in Zugehörigkeitsfunktionen umgesetzt. Ein geeignetes Angebot erhält man nun durch Maximierung einer Funktion, die sich als Komposition der einzelnen Zugehörigkeitsfunktionen ergibt. Für diese Verknüpfung schlagen wir den Werners-Operator vor, da er – die Suche nach einem geeigneten Angebot durch Lösung einer linearen Booleschen Optimierungsaufgabe zuläßt und – sensitiver auf die Kundenwünsche reagiert als der Minimumoperator. Dieser Zugang ist auch möglich bei nur verbal formulierbaren Kriterien und größeren Datenbanken.
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  • 29
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    OR spectrum 20 (1998), S. 215-228 
    ISSN: 1436-6304
    Keywords: Nervousness ; Rolling horizon planning ; Inventory control rules ; Planungsnervosität ; Rollierende Planung ; Lagerhaltungspolitiken
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Durch die Anwendung rollierender Planung bei der Steuerung von Lagerhaltungssystemen entsteht Planungsnervosität, die sich in der häufigen Änderung von geplanten Losgrößen in aufeinanderfolgenden Planungszyklen ausdrückt. Für ein einstufiges Lagerhaltungssystem mit stochastischer Nachfrage wird die auflagenorientierte Planungsstabilität für einen gegebenen Stabilitätshorizont bestimmt. Es wird analytisch abgeleitet, wie die Parameter der (s, S) Politik die Planungsstabilität beeinflussen. Es kann gezeigt werden, daß die Wahl des Bestellpunktss keinen Einfluß auf die Planungsstabilität besitzt, während die MindestbestellmengeS-s einen deutlichen Einfluß hat. Weiterhin wird untersucht, wie die Planungsstabilität von der Länge des Stabilitätshorizonts sowie der Gewichtung einzelner Perioden innnerhalb dieses Horizonts abhängt und welchen Einfluß die Genauigkeit der Nachfrageprognose auf die Planungsstabilität besitzt.
    Notes: Abstract The problem of planning instability caused by new and actualized data in material coordination systems with periodic review and replanning activities has been discussed from several viewpoints in literature and it is of great practical importance. The application of a rolling horizon planning framework in forecast-dependent inventory control leads to nervousness in the planning system caused by different order release decisions in successive planning cycles. In this paper a setup-oriented planning stability concerning deviations of planned orders in all periods of a given stability horizon in a single-stage inventory system with arbitrary stochastic demand is analyzed. The influence of an (s, S) control rule on planning stability is derived analytically. It is shown that the reorder points does not affect stability whereas the minimum reorder quantityS-s has a considerable impact. Especially, it is analyzed how planning stability depends on the length of the stability horizon, on period-specific weights, and on the accuracy of demand forecasts.
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  • 30
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    OR spectrum 20 (1998), S. 237-250 
    ISSN: 1436-6304
    Keywords: Transport ; Container ; Containerbelade-problem ; Tabu Search ; Praxisrelevante Restriktionen ; Packing ; Container ; Container loading problem ; Tabu search ; Practical restrictions
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract The paper presents a tabu search algorithm (TSA) for weakly heterogeneous container loading problems. The approach includes two integrated components: The generation of different stowage plans by means of a greedy algorithm and a tabu search using an appropriate representation of these plans. The TSA considers some restrictions of practical relevance. The overall algorithm has been applied to numerous benchmark problems and its performance is demonstrated by a numerical comparison with several loading procedures suggested by other authors.
    Notes: Zusammenfassung Gegenstand des Beitrags ist die Entwicklung eines Tabu Search-Verfahrens (TSV) für Containerbeladeprobleme mit schwach heterogenem Kistenvorrat. Das TSV basiert auf einem zweistufigen Verfahrensansatz. Ein integrierter Greedy-Algorithmus dient unmittelbar der Erzeugung von Stauplänen. Vermittelt über eine geeignete Repräsentation zulässiger Problemlösungen wird in einer zweiten Verfahrensstufe eine Tabu-Suche durchgeführt. Das TSV berücksichtigt einige praxisrelevante Restriktionen. Die Performance des TSV wird anhand von Benchmarkproblemen aus der Literatur demonstriert, wobei Containerbeladeverfahren verschiedener Autoren zu Vergleichszwecken herangezogen werden.
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    OR spectrum 20 (1998), S. 259-267 
    ISSN: 1436-6304
    Keywords: Energy conservation ; Market failure ; Real options ; Stochastic ; Dynamic optimisation ; ‘Marktversagen’ bei Energiesparinvestitionen ; Realoptionen ; Stochastische dynamische Optimierung
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Die Tatsache, daß Konsumenten (und auch Unternehmen) hohe implizite Diskontraten bei der Entscheidung über Energiesparinvestitionen verwenden, wird häufig beobachtet. Dies wird fast einhellig als Marktversagen angesehen und hat viele Analytiker dazu veranlaßt, entweder für öffentliche oder bezuschußte Energiesparinvestitionen zu plädieren. In dieser Arbeit wird die Theorie der Realoptionen auf ein bekanntes Beispiel angewandt: der Wahl zwischen konventioneller Glühbirne und Sparlampe bei unterstellter Risikoneutralität des Entscheidungsträgers. Es zeigt sich, daß die dem Wert der Option des Abwartens und Aufschiebens der Investition Rechnung tragenden impliziten Diskontraten nahe den beobachteten Werten liegen. Deshalb bedarf die Schlußfolgerung eines Marktversagens aus hohen impliziten Diskontraten einer sorgfältigeren und feineren Analyse. Dies trifft a fortiori auf due Empfehlung von Energiesparprogrammen zu.
    Notes: Abstract A well documented observation is that consumers (and also firms) use high implicit discount rates when deciding about energy conservation investments. This fact is almost universally labelled a ‘market failure’, which in turn has led many analysts (most famous Amory Lovins) to argue for either public or utility sponsored conservation programmes. This paper applies the theory of real options to a familiar example: the choice between conventional and energy saving bulbs assuming risk neutral decision makers. The results are that the implicit discount rates accounting for the option value of waiting and delaying the investment are close to reported implicit discount rates. Hence the conclusion of market failure from observed high implicit discount rates requires a more careful and subtle analysis. This applies a fortiori to the recommendation of conservation programmes.
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    OR spectrum 20 (1998), S. 1-4 
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    Notes: Resümee Das Verdienst von Linx liegt darin, die Mächtigkeit der Modellierung und Lösung von LP's mit einer graphischbasierten Modellierungsumgebung und umfangreichen Datenbankfunktionen verbunden zu haben. In Summe ist so ein leistungsfähiges Werkzeug zur Lösung deterministischer Produktions- und Logistikprobleme entstanden. Der zunehmende Einsatz des Programms in der Unternehmenspraxis kann als Indiz für dieses Vermögen gewertet werden. Trotz weitestgehender Loslösung von den quantitativen Grundlagen sind Kenntnisse der Linearen Programmierung und der Modellierung von Produktion- und Logistikproblemen für den Planer wertvoll. Mit diesem Wissen läßt sich schneller beurteilen, welche Problemformulierungen effizient lösbar sind, welche Algorithmen zu wählen sind, wie die in der Lösung bereitgestellten Schattenpreise zu interpretieren sind und welche Kostenblöcke entscheidungsrelevant sind. In der Hochschullehre empfiehlt sich der Einsatz von Linx für Vorlesungen und Übungen in den Fächern Produktion, Logistik und Operations Research.
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    OR spectrum 20 (1998), S. 54-54 
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    OR spectrum 20 (1998), S. 39-45 
    ISSN: 1436-6304
    Keywords: Supersequences ; heuristics ; genetic algorithms ; Supersequenzen ; Heuristiken ; Genetische Algorithmen
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Summary In diesem Artikel werden verschiedene Heuristiken und ein Genetischer Algorithmus (GA) für das Shortest Common Supersequence (SCS) Problem vorgestellt — ein NP-vollständiges Problem mit Anwendungen in den Bereichen Produktionsplanung, Maschinenbau und Datenkompression. Die von uns vorgestellten Heuristiken verhalten sich im schlechtesten Fall ähnlich wie die klassische Majority Merge (MM) Heuristik, übertreffen MM jedoch in beinahe allen Testfällen. Desweiteren beschreiben wir einen Genetischen Algorithmus, dem eine leicht veränderte Version einer der vorgestellten neuen Heuristiken zugrundeliegt. Das so entstandene GA/Heuristik Hybridverfahren liefert abermals signifikant bessere Ergebnisse als die anderen Heuristiken, benötigt dafür jedoch erheblich mehr Zeit.
    Notes: Abstract In this paper several heuristics and a genetic algorithm (GA) are described for the Shortest Common Supersequence (SCS) problem, an NP-complete problem with applications in production planning, mechanical engineering and data compression. While our heuristics show the same worst case behaviour as the classical Majority Merge heuristic (MM) they outperform MM on nearly all our test instances. We furthermore present a genetic algorithm based on a slightly modified version of one of the new heuristics. The resulting GA/heuristic hybrid yields significantly better results than any of the heuristics alone, though the running time is much higher.
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    OR spectrum 20 (1998), S. 72-72 
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    OR spectrum 20 (1998), S. 55-63 
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    Keywords: Brand choice ; duration analysis ; hazard models ; purchase incidence ; stochastic models of buyer behavior ; Hazardratenmodelle ; Kaufverhalten ; Markenwahl ; Stochastische Kaufverhaltensmodelle ; Verweildaueranalyse
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Nach einer Einführung in die Problemstellung des Beitrags (Analyse des Kaufs einer Produktgruppe bzw. einer Marke einer Produktgruppe) werden grundlegende Begriffe der Hazardratenmodellierung erörtert. Zunächst werden jene Wahrscheinlichkeitsverteilungen beschrieben, die in der später präsentierten empirischen Untersuchung Anwendung finden. Nach einem Überblick über stochastische Kaufverhaltensmodelle, die den Kauf der Produktgruppe zum Gegenstand haben, sowie umfassender Modelle, die zusätzlich die Markenwahlentscheidung berücksichtigen, gehen wir auf die Spezifikation ein und behandeln weitere Eigenschaften geeigneter Modelle mit einer bzw. mehreren Zustandsvariablen. Schlussfolgerungen basieren auf der Analyse einer im Rahmen eines Haushaltsscannerpanels gewonnenen Datenbasis.
    Notes: Abstract After introducing the main topic of this paper (the study of purchase incidence and brand choice decisions) we explain basic concepts of hazard models and describe the probability distributions considered in the empirical study presented later. After a review of pure purchase incidence (product category) models as well as integrated models that include brand choice as well, we specify and discuss properties of one-state and multi-state hazard models, respectively. Our conclusions are based on applying hazard models to household scanner data.
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    OR spectrum 20 (1998), S. 65-71 
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    Keywords: Packing ; heuristics ; transportation: general ; Packprobleme ; Heuristische Verfahren ; Transport: Allgemein
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Nur sehr wenige Containerbeladungs-Algorithmen nehmen in ihrer Logik Bezug auf das Gewicht oder die Tragfähigkeit der zu verladenden Güter. Der Artikel versucht, einen Beitrag zur Überwindung dieses Mangels zu leisten. Es wird gezeigt, wie ein Verfahren, das bereits zu einem gewissen Grad in der Literatur behandelt wurde, auf relativ einfache Weise adaptiert werden kann, um die Einbeziehung von Belastbarkeitsüberlegungen zu ermöglichen. Die vorgestellte Methode beruht auf Opportunitätskostenprinzipien. Es wird demonstriert, daß die Ergebnisse beträchtlich besser sein können als die, die man erhält wenn Tragfähigkeit nur als Restriktion bezüglich der im jeweiligen Algorithmusschritt zulässigen Alternativen behandelt wird. Zusätzliche Verfeinerungen der Methodik und Fragen hinsichtlich des praktischen Einsatzes werden ebenfalls diskutiert. Zudem werden potentielle Erweiterungen erörtert, die es ermöglichen, ‚weiche‘ Plazierungsregeln in das Verfahren einzubeziehen.
    Notes: Abstract Only very few of the existing container loading algorithms include in their logic any references to the weight or the load bearing abilities of the items to be stowed. The paper aims to make a contribution to overcoming this shortcoming. It shows how a procedure which has already been evaluated in some detail in the literature can be adapted in a fairly straightforward manner to deal with fragility considerations. The approach suggested is based on opportunity cost notions. It is demonstrated that the results obtained can be vastly superior to a procedure which considers load bearing ability merely in terms of a constraint on the packing options available at each stage. Additional refinements of the basic approach and questions related to its practical implementation are also discussed, as are possible extensions to enable ‘soft’ positioning rules to be incorporated.
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    OR spectrum 20 (1998), S. 15-20 
    ISSN: 1436-6304
    Keywords: Key words:Shortest path, transportation planning ; Schlüsselwörter:Kürzeste Wege, Routenplanung
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Eines der grundlegenden Probleme in der Routenplanung ist die Berechnung des kürzesten Weges zwischen zwei Punkten in einem Straßennetz. Allgemeine kürzeste Wege Algorithmen, die einen großen Teil des gesamten Graphen untersuchen, sind in großen Netzwerken sehr langsam. Da sich Straßennetze nicht sehr oft ändern, kann in einem Vorbereitungsschritt eine Hilfsdatenstruktur berechnet werden. Mit Hilfe dieser Datenstruktur können die kürzesten Wege wesentlich schneller aufgefunden werden, als mit herkömmlichen Algorithmen. Der Speicherplatz der Hilfsdatenstruktur wächst linear mit der Anzahl der Kanten im Netzwerk.
    Notes: Abstract. One of the basic problems in transportation planning systems is the calculation of the fastest route between two points in a road network. General shortest path algorithms, which examine a large part of the whole graph for each shortest path, are very slow if the road network is large. Since the road network does not change very often it is possible to calculate auxiliary information in a preprocessing step. I will present a preprocessing algorithm which requires linear storage. It is substantially faster than the general algorithms without preprocessing.
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    ISSN: 1436-6304
    Keywords: Key words:Cooperative game, core, cost allocation, traveling salesman, Held-Karp bound ; Schlüsselwörter: Kooperative Spiele, Core, Kostenallokation, Traveling Salesman, Held-Karp Schranke.
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung: Wir betrachten die Aufgabe, die Kosten einer optimalen Traveling-Salesman-Tour fair unter den besuchten Knoten zu verteilen; insbesondere untersuchen wir den Fall, daß die Kostenmatrix des zugrundeliegenden TSP-Problems die Dreiecksungleichung erfüllt. Dazu wird das Modell von TSP-Spielen im Sinne der kooperativen Spieltheorie benutzt. Wir zeigen anhand eines Beispiels, daß der Core eines solchen Spiels leer sein kann, selbst im Falle euklidischer Distanzen. Andererseits geben wir eine LP-basierte Verteilungsregel an, die garantiert, daß keine Koalition mehr als das $\alpha$ -fache ihrer eigenen Kosten bezahlen muß, wobei $\alpha$ das Verhältnis zwischen den Kosten einer optimalen TSP-Tour und dem Optimum der Held-Karp-Relaxation ist, die auch als Lösung über dem “subtour polytope” bekannt ist. Es wird allgemein vermutet, daß $\alpha\leq \frac{4}{3}$ . Abschließend geben wir eine Klasse von Beispielen an, die beweist, daß keine allgemeine Verteilungsregel für das TSP-game ein generell besseres Verhältnis als $4 \over 3$ zwischen der Belastung einer Koalition und ihren Kosten garantieren kann.
    Notes: Abstract. We consider the problem of allocating the cost of an optimal traveling salesman tour in a fair way among the nodes visited; in particular, we focus on the case where the distance matrix of the underlying TSP problem satisfies the triangle inequality. We thereby use the model of TSP games in the sense of cooperative game theory. We give examples showing that the core of such games may be empty, even for the case of Euclidean distances. On the positive, we develop an LP-based allocation rule guaranteeing that no coalition pays more than $\alpha$ times its own cost, where $\alpha$ is the ratio between the optimal TSP-tour and the optimal value of its Held-Karp relaxation, which is also known as the solution over the “subtour polytope”. A well-known conjecture states that $\alpha\leq \frac{4}{3}$ . We also exhibit examples showing that this ratio cannot be improved below $\frac{4}{3}$ .
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    OR spectrum 20 (1998), S. 55-63 
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    Keywords: Key words:Brand choice, duration analysis, hazard models, purchase incidence, stochastic models of buyer behavior ; Schlüsselwörter: Hazardratenmodelle, Kaufverhalten, Markenwahl, Stochastische Kaufverhaltensmodelle, Verweildaueranalyse
    Source: Springer Online Journal Archives 1860-2000
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    Description / Table of Contents: Zusammenfassung. Nach einer Einführung in die Problemstellung des Beitrags (Analyse des Kaufs einer Produktgruppe bzw. einer Marke einer Produktgruppe) werden grundlegende Begriffe der Hazardratenmodellierung erörtert. Zunächst werden jene Wahrscheinlichkeitsverteilungen be- schrieben, die in der später präsentierten empirischen Untersuchung Anwendung finden. Nach einem Überblick über stochastische Kaufverhaltensmodelle, die den Kauf der Produktgruppe zum Gegenstand haben, sowie umfassender Modelle, die zusätzlich die Markenwahlentscheidung berücksichtigen, gehen wir auf die Spezifikation ein und behandeln weitere Eigenschaften geeigneter Modelle mit einer bzw. mehreren Zustandsvariablen. Schlussfolgerungen basieren auf der Analyse einer im Rahmen eines Haushaltsscannerpanels gewonnenen Datenbasis.
    Notes: Abstract. After introducing the main topic of this paper (the study of purchase incidence and brand choice decisions) we explain basic concepts of hazard models and describe the probability distributions considered in the empirical study presented later. After a review of pure purchase incidence (product category) models as well as integrated models that include brand choice as well, we specify and discuss properties of one-state and multi-state hazard models, respectively. Our conclusions are based on applying hazard models to household scanner data.
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  • 41
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    OR spectrum 20 (1998), S. 65-71 
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    Keywords: Key words: Packing ; heuristics ; transportation: general ; Schlüsselwörter: Packprobleme ; Heuristische Verfahren ; Transport: Allgemein
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Nur sehr wenige Containerbeladungs-Algorithmen nehmen in ihrer Logik Bezug auf das Gewicht oder die Tragfähigkeit der zu verladenden Güter. Der Artikel versucht, einen Beitrag zur Überwindung dieses Mangels zu leisten. Es wird gezeigt, wie ein Verfahren, das bereits zu einem gewissen Grad in der Literatur behandelt wurde, auf relativ einfache Weise adaptiert werden kann, um die Einbeziehung von Belastbarkeitsüberlegungen zu ermöglichen. Die vorgestellte Methode beruht auf Opportunitätskostenprinzipien. Es wird demonstriert, daß die Ergebnisse beträchtlich besser sein können als die, die man erhält wenn Tragfähigkeit nur als Restriktion bezüglich der im jeweiligen Algorithmusschritt zulässigen Alternativen behandelt wird. Zusätzliche Verfeinerungen der Methodik und Fragen hinsichtlich des praktischen Einsatzes werden ebenfalls diskutiert. Zudem werden potentielle Erweiterungen erörtert, die es ermöglichen, ,weiche` Plazierungsregeln in das Verfahren einzubeziehen.
    Notes: Abstract. Only very few of the existing container loading algorithms include in their logic any references to the weight or the load bearing abilities of the items to be stowed. The paper aims to make a contribution to overcoming this shortcoming. It shows how a procedure which has already been evaluated in some detail in the literature can be adapted in a fairly straightforward manner to deal with fragility considerations. The approach suggested is based on opportunity cost notions. It is demonstrated that the results obtained can be vastly superior to a procedure which considers load bearing ability merely in terms of a constraint on the packing options available at each stage. Additional refinements of the basic approach and questions related to its practical implementation are also discussed, as are possible extensions to enable `soft' positioning rules to be incorporated.
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    OR spectrum 20 (1998), S. 101-107 
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    Keywords: Competitive location model ; Nash equilibria ; stability ; reachability ; Wettbewerbsmodelle in der Standorttheorie ; Nash Gleichgewicht ; Stabilität ; Erreichbarkeit
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung In der Arbeit werden die Standorte von Duopolisten in einem Baum untersucht. Unter der Annahme festgesetzter Preise werden notwendige und hinreichende Bedingungen für Nash Gleichgewichte für Standorte auf Bäumen hergeleitet. Unter Verwendung dieser Bedingungen wird dann gezeigt, daß — angenommen Nash Gleichgewichte existieren — diese in einem wiederholt angewandten sequentiellen Standortfindungsprozeß, in dem beide Duopolisten als Zielfunktion kurzfristige Gewinnmaximierung haben, auch erreicht werden.
    Notes: Abstract This paper examines the location of duopolists on a tree. Given parametric prices, we first delineate necessary and sufficient conditions for locational Nash equilibria on trees. Given these conditions, we then show that Nash equilibria, provided they exist, can be reached in a repeated sequential relocation process in which both facilities follow short-term profit maximization objectives.
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    OR spectrum 20 (1998), S. 109-122 
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    Keywords: Qobj modeling ; discrete event simulation ; graphical simulator ; lift group modeling ; Qobj Modellierung ; Diskrete Ereignis- Simulation ; graphischer Simulator ; Aufzugsgruppen-Simulation
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Vorliegende Arbeit präsentiertqobj, ein neues Modellkonzept zur Diskreten Ereignis-Simulation, das die Vereinigung von zwei bekannten Simulations-Paradigmen: den Objekten und den Warteschlangen-Netzwerken darstellt. Dabei bringt das erstgenannte wichtige Hilfsmittel zur Modell-Organisation und das zweite seine angenehme Art die Veranschaulichung innerer Zustände und Prozesse. Diese Vereinheitlichung gestattet die Aufhebung verschiedener Dichotomien herkömmlicher Simulationskonzepte. So ermöglichtqobj z.B. das Bestehen beweglicher Prozessoren, sowie die Kreation statischer und beweglicher Elemente während des Simulationsablaufs. Die wichtigsten Eigenschaften desqobj Konzepts werden an Hand des Aufbaus eines in der Praxis eingesetzten Aufzugsgruppen-Simulators illustriert.
    Notes: Abstract This paper deals with a new discrete event simulation modeling concept, calledqobj, which comes from two well-known paradigms:objects andqueuing networks. The first provides important conceptual tools for model organization, while the second one allows for nice visualization of models' internal state and processes. Thanks to the integration of these two paradigms, theqobj concept allows the suppression of several dichotomies characterizing current simulation modeling approaches. For instance,qobj allows the description of system elements which are both mobile and able to do processing, and allows the dynamic instantiation of static and mobile elements during simulation. The design of lift group models for an industrial project illustrates the main features of theqobj concept.
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    OR spectrum 20 (1998), S. 123-134 
    ISSN: 1436-6304
    Keywords: Arbitrage Pricing Theory ; Faktorenmodelle ; Portfolio Management ; Querschnittsregression ; Arbitrage Pricing Theory ; factor models ; portfolio management ; cross-sectional regression
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract In the last ten years multiple factor models were widely used both in the academic and the real world as the leading paradigm describing the behavior of stock returns. Unfortunately, so far academic research has not succeeded in theoretically deriving which factors influence stock returns. An important class of APT models are the fundamental factor models. They rely on the empirical finding that company attributes such as market capitalization, book to market ratio, dividend yield, etc. are posited to have an impact on average stock returns. As a result of a multiple cross-sectional regression one determines which variables have discriminatory power, i.e. have significant factor returns. Another important class of APT models are the macroeconomic factor models. These models assume that the addition of macroeconomic variables leads to an improvement in the explanation of the cross-section of expected returns. A security's sensitivities to the factors are called the factor betas of the security. The macroeconomic factor models estimate a firm's factor betas by time-series regression. In the present paper it is shown that empirical tests of multiple factor models based on the cross-section of sample mean returns may be misleading. In general, the empirical studies are based on a pricing relation that contains idiosyncratic risk. Then, the correct econometric specification results in a cross-sectional regression model that can no longer be estimated because there are asset specific intercepts. Estimating a traditional cross-sectional relationship between sample mean returns and factor betas (including a single intercept) renders the least squares estimates of the regression coefficients biased. As a consequence conclusions about the significance of the included risk factors are wrong. Therefore, some of the “anomalies” found in empirical studies may be due to this bias. Moreover, it is shown that even in the case of an exact pricing relation the underlying factors of the return generating process must be known. However, this contradicts the attempt to identify the risk factors empirically using a cross-sectional regression model.
    Notes: Zusammenfassung In jüngerer Zeit werden in zunehmendem Maße Ansätze der Arbitrage Pricing Theory im praktischen Portfoliomanagement eingesetzt. Eine wichtige Klasse stellen die „fundamentalen Faktoren-Modelle“ dar, bei denen unternehmensspezifische Variablen, wie z.B. Kurs/Gewinn-Verhältnis, Quotient aus Buch- und Marktwert, Dividendenrendite, Unternehmensgröße, historische Betas, als bewertungsrelevante Risikofaktoren vorab spezifiziert und in einem statistischen Querschnittsregressionsmodell empirisch auf Signifikanz geprüft werden. Eine andere Klasse von APT-Ansätzen spezifiziert die Faktoren durch makroökonomische Variablen, z.B. Inflationsrate, Zins oder Ölpreis. In einem ersten Schritt werden anhand von Zeitreihenregressionen die Sensitivitälen (Faktor-Betas) bezüglich der makroökonomischen Faktoren geschätzt, im zweiten Schritt wird die Querschnittsbeziehung zwischen Renditen und Sensitivitäten analysiert. Die zu den statistisch signifikanten Sensitivitäten gehörenden makroökonomischen Variablen werden als bewertungsrelevant angesehen. Im vorliegenden Beitrag wird gezeigt, daß eine derartige Vorgehensweise in aller Regel nicht gerechtfertigt ist und zu unzutreffenden Schlußfolgerungen in bezug auf die Bewertungsrelevanz der Risikofaktoren führen kann. Es zeigt sich, daß die den empirischen Tests zugrundeliegende Bewertungsgleichung im allgemeinen unsystematisches Risiko enthält. Als Folge davon sind sämtliche Schätzungen der Regressionskoeffizienten in der Querschnittsregression verzerrt. Damit sind die Beurteilung der Signifikanz der in den Ansatz aufgenommenen Variablen und der Versuch, die Faktoren empirisch zu identifizieren, nicht mehr möglich. Ferner wird gezeigt, daß auch in dem unrealistischen Fall einer exakten Faktorbewertung ohne unsystematisches Risiko die den Renditegenerierungsprozeß determinierenden Faktoren bekannt sein müssen. Dies steht jedoch exakt im Widerspruch zu den im Portfoliomanagement eingesetzten Ansätzen, die die bewertungsrelevanten Risikofaktoren auf empirischem Weg anhand eines statistischen Querschnittsmodells identifizieren möchten.
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    OR spectrum 20 (1998), S. 101-107 
    ISSN: 1436-6304
    Keywords: Key words: Competitive location model ; Nash equilibria ; stability ; reachability ; Schlüsselwörter: Wettbewerbsmodelle in der Standorttheorie ; Nash Gleichgewicht ; Stabilität ; Erreichbarkeit
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. In der Arbeit werden die Standorte von Duopolisten in einem Baum untersucht. Unter der Annahme festgesetzter Preise werden notwendige und hinreichende Bedingungen für Nash Gleichgewichte für Standorte auf Bäumen hergeleitet. Unter Verwendung dieser Bedingungen wird dann gezeigt, daß– angenommen Nash Gleichgewichte existieren – diese in einem wiederholt angewandten sequentiellen Standortfindungsprozeß, in dem beide Duopolisten als Zielfunktion kurzfristige Gewinnmaximierung haben, auch erreicht werden. “Equilibrium is a place in heaven, but how do we get there from here?”
    Notes: Abstract. This paper examines the location of duopolists on a tree. Given parametric prices, we first delineate necessary and sufficient conditions for locational Nash equilibria on trees. Given these conditions, we then show that Nash equilibria, provided they exist, can be reached in a repeated sequential relocation process in which both facilities follow short-term profit maximization objectives.
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    OR spectrum 20 (1998), S. 135-142 
    ISSN: 1436-6304
    Keywords: Schlüsselwörter:Lehrgangsplanung, Knapsack-Problem, Prioritätsregelverfahren, lokale Suche ; Key words: Coursce Scheduling, knapsack problem, priority rule method, local search
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract. Lufthansa Technical Training Ltd. (LTT) offers about 670 different types of training courses for the technical staff of Lufthansa AG and several other international airlines. The course scheduling problem faced by LTT is to develop a yearly schedule which maximizes the profit margin incurred while meeting a variety of complex precedence, temporal, and resource-related constraints. We formalize the problem as knapsack model and sketch a heuristic scheme along with a composite priority rule. We describe a local search method to determine well-suited weights for the weighted composite rule. The operational planning situation of 1996 served as our test instance. It turned out that the best schedule computed by the proposed method is substantially better in terms of the profit margin incurred than the solution manually constructed by LTT.
    Notes: Zusammenfassung. Die Lufthansa Technical Training GmbH (LTT) ist verantwortlich für die Ausbildung des technischen Personals der Lufthansa AG und einiger anderer internationaler Fluggesellschaften. Hierzu bietet das Unternehmen ca. 670 verschiedene Typen von Lehrgängen in verschiedenen Schulungseinrichtungen an. Bei der Bestimmung eines deckungsbeitragsmaximalen Lehrgangsplanes sind neben komplexer Reihenfolgebeziehungen auch zeitliche und ressourcenbezogene Restriktionen zu beachten. Mathematisch wird die zugrundeliegende Problemstellung als Knapsack-Modell formalisiert. Zur Lösung skizzieren wir ein einfaches Prioritätsregelverfahren. Die verwendete Prioritätsregel stellt eine Kombination verschiedener gewichteter Prioritätswerte dar. Wir beschreiben ein lokales Suchverfahren zur Bestimmung geeigneter Gewichte. Die Ergebnisse auf der Basis der Frankfurter Schulungsreinrichtung des Jahres 1996 zeigen, daß die Erstellung eines Plans (ohne Datenerfassung bzw. -eingabe) in wenigen Minuten bis Stunden möglich ist, während die bisherige manuelle Planung mehr als einen Mannmonat erforderte. Weiterhin wird im Vergleich zur manuell ermittelten Lösung der Gesamtdeckungsbeitrag bei Verwendung der heuristischen Lösung um mehrere Hunderttausend DM gesteigert.
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    OR spectrum 20 (1998), S. 123-134 
    ISSN: 1436-6304
    Keywords: Schlüsselwörter: Arbitrage Pricing Theory ; Faktorenmodelle ; Portfolio Management ; Querschnittsregression ; Key words: Arbitrage Pricing Theory ; factor models ; portfolio management ; cross-sectional regression
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract. In the last ten years multiple factor models were widely used both in the academic and the real world as the leading paradigm describing the behavior of stock returns. Unfortunately, so far academic research has not succeeded in theoretically deriving which factors influence stock returns. An important class of APT models are the fundamental factor models. They rely on the empirical finding that company attributes such as market capitalization, book to market ratio, dividend yield, etc. are posited to have an impact on average stock returns. As a result of a multiple cross-sectional regression one determines which variables have discriminatory power, i.e. have significant factor returns. Another important class of APT models are the macroeconomic factor models. These models assume that the addition of macroeconomic variables leads to an improvement in the explanation of the cross-section of expected returns. A security's sensitivities to the factors are called the factor betas of the security. The macroeconomic factor models estimate a firm's factor betas by time-series regression. In the present paper it is shown that empirical tests of multiple factor models based on the cross-section of sample mean returns may be misleading. In general, the empirical studies are based on a pricing relation that contains idiosyncratic risk. Then, the correct econometric specification results in a cross-sectional regression model that can no longer be estimated because there are asset specific intercepts. Estimating a traditional cross-sectional relationship between sample mean returns and factor betas (including a single intercept) renders the least squares estimates of the regression coefficients biased. As a consequence conclusions about the significance of the included risk factors are wrong. Therefore, some of the “anomalies” found in empirical studies may be due to this bias. Moreover, it is shown that even in the case of an exact pricing relation the underlying factors of the return generating process must be known. However, this contradicts the attempt to identify the risk factors empirically using a cross-sectional regression model.
    Notes: Zusammenfassung. In jüngerer Zeit werden in zunehmendem Maße Ansätze der Arbitrage Pricing Theory im praktischen Portfoliomanagement eingesetzt. Eine wichtige Klasse stellen die „fundamentalen Faktoren-Mo-delle“ dar, bei denen unternehmensspezifische Variablen, wie z.B. Kurs/Gewinn-Verhältnis, Quotient aus Buch- und Marktwert, Dividendenrendite, Unternehmensgröße, historische Betas, als bewertungsrelevante Risikofakto-ren vorab spezifiziert und in einem statistischen Querschnittsregressionsmodell empirisch auf Signifikanz geprüft werden. Eine andere Klasse von APT-Ansätzen spezifiziert die Faktoren durch makroökonomische Variablen, z.B. Inflationsrate, Zins oder Ölpreis. In einem ersten Schritt werden anhand von Zeitreihenregressionen die Sensitivitäten (Faktor-Betas) bezüglich der makroökonomischen Faktoren geschätzt, im zweiten Schritt wird die Querschnittsbeziehung zwischen Renditen und Sensitivitäten analysiert. Die zu den statistisch signifikanten Sensitivitäten gehörenden makroökonomischen Variablen werden als bewertungsrelevant angesehen. Im vorliegenden Beitrag wird gezeigt, daß eine derartige Vorgehensweise in aller Regel nicht gerechtfertigt ist und zu unzutreffenden Schlußfolgerungen in bezug auf die Bewertungsrelevanz der Risikofaktoren führen kann. Es zeigt sich, daß die den empirischen Tests zugrundeliegende Bewertungsgleichung im allgemeinen unsystematisches Risiko enthält. Als Folge davon sind sämtliche Schätzungen der Regressionskoeffizienten in der Querschnittsregression verzerrt. Damit sind die Beurteilung der Signifikanz der in den Ansatz aufgenommenen Variablen und der Versuch, die Faktoren empirisch zu identifizieren, nicht mehr möglich. Ferner wird gezeigt, daß auch in dem unrealistischen Fall einer exakten Faktorbewertung ohne unsystematisches Risiko die den Renditegenerierungsprozeß determinierenden Faktoren bekannt sein müssen. Dies steht jedoch exakt im Widerspruch zu den im Portfoliomanagement eingesetzten Ansätzen, die die bewertungsrelevanten Risikofaktoren auf empirischem Weg anhand eines statistischen Querschnittsmodells identifizieren möchten.
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    OR spectrum 20 (1998), S. 155-164 
    ISSN: 1436-6304
    Keywords: Research and development ; Investment analysis ; Dynamic programming ; Forschung und Entwicklung ; Investitionsmodell ; Dynamische Optimierung
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung Die vorliegende Arbeit untersucht irreversible Entscheidugen über innovative Aktivitäten. Dabei wird unterstellt, daß der Abschluß des Forschungs- und Entwicklungsprojekts erst nach einer gewissen Zeitspanne erfolgt. Die Gesamtsumme an notwendigen Investitionen zur Erreichung des Durchbruchs im Innovationsprozeß ist dabei unsicher. Die Investitionen unterliegen der Beschränkung, eigenfinanziert zu werden. Als Ergebnis stellt sich heraus, daß F&E-Investitionen einen höheren Wert aufweisen, wenn das Ausmaß der Unsicherheit hoch ist. Als besonders attraktiv erweisen sich F&E-Investitionen, wenn das Projekt viele Unsicherheitsquellen in der Anfangsphase beinhaltet. Daneben wird der Einfluß von Diskontierung und Finanzierungsbeschränkungen auf das F&E-Verhalten untersucht. Außerdem analysiert die Arbeit, inwiefern Subventionen, Spillover-Nutzen und im Zeitverlauf abnehmender Projektwert F&E-Investitionen beeinflussen.
    Notes: Abstract This paper examines irreversible decisions on innovative activities where it takes time to complete an R&D project. The total amount of R&D investments that the firm needs to undertake in order to obtain the breakthrough in the innovation process is uncertain. R&D investments are limited by the restriction that they must be self-financed. It is shown that R&D investments are more valuable when the level of uncertainty is large. Especially, it is very attractive to undertake R&D investments if a project faces many uncertainties during its early phases. Furthermore we study how R&D behavior is influenced by different levels of the discount rate and the financing limit. Moreover, the effects of R&D subsidies, spillover benefits and a payoff that decreases over time are analyzed.
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    OR spectrum 20 (1998), S. 143-145 
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    OR spectrum 20 (1998), S. 212-214 
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    OR spectrum 20 (1998), S. 147-154 
    ISSN: 1436-6304
    Keywords: Key words: Inventory – Returns – Stochastics ; Schlüsselwörter: Lagerhaltung – Rückflüsse – Stochastik
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Sowohl im Einzelhandel als auch im Leasinggeschäft kommen Rückgaben von Gütern häufig vor. Diese Arbeit stellt ein (s,S)-Lagerhaltungssystem mit kontinuierlicher Bestandsüberwachung und solchen Rückflüssen vor. Das System ist relativ kompliziert, da sein Verhalten von vielen Einflußfaktoren wie Nachfragerate, Rückgabezeit, Rückflußrate und Wiederbeschaffungshäufigkeit abhängt. Unter Verwendung eines Markov-Ansatzes werden wesentliche Kenngrößen des Systems abgeleitet und ein Algorithmus zur Bestimmung der optimalen Dispositionsparameter vorgeschlagen. Die Ergebnisse ermöglichen wertvolle Einblicke in das Sytem wie z.B. in Hinblick auf den Einfluß partieller Rückgaben.
    Notes: Abstract. Returns of merchandise occur commonly in the retail and rental businesses. This paper presents a new continuous review (s, S) inventory system with returns. The system is fairly complicated as its performance is a function of important factors such as demand rate, return time, return rate and replenishment frequency. Based on a Markovian approach, we derive essential operating characteristics of the system, and propose an algorithm to search for the optimal replenishment parameters. The results enable us to obtain valuable insights into the rental system, such as the impact of partial returns.
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    OR spectrum 20 (1998), S. 179-187 
    ISSN: 1436-6304
    Keywords: Schlüsselwörter: Qualitätssicherung – Maschinen- und Prozeßfähigkeit – Mehrkriterielle Entscheidung – Statistische Methoden – Fuzzy Sets ; Key words: Quality management – Capability indices – Multicriteria decision making – Statistical methods – Fuzzy sets
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Summary. Introduction of modern quality management systems in branches as well as between several branches, especially in the metalworking industry, leads to customer-supplier-agreements with fixed minimal values of capability indices for machines, processes and equipment. But, problems can be observed in case that there are more then one quality characteristic or if the probability distribution is not normal and in definitions of traditional capability indices functionality of produced workpieces is not well considered as well. New possibilities for evaluation of complex characteristic patterns, definitions of which are taking into account the multicriterial and statistical properties of the evaluation problem, are shown in this paper.
    Notes: Zusammenfassung. Die Einführung und Durchsetzung von Qualitätsmanagementsystemen sowohl in den Branchen als auch branchenübergreifend, insbesondere in der metallverarbeitenden Industrie, ist damit verbunden, daß in den Kunden-Lieferanten- Beziehungen Vereinbarungen über geforderte Fähigkeitskennziffern der Maschinen und Anlagen getroffen werden. Dabei treten Probleme auf, wenn mehrere Qualitätsmerkmale gleichzeitig betrachtet werden müssen und wenn die Merkmale nicht normalverteilt sind. Außerdem berücksichtigen die traditionellen Fähigkeitskennziffern die Funktionalität der gefertigten Werkstücke entweder gar nicht oder in nur ungenügender Weise. Vorgestellt werden neue Möglichkeiten zur Bewertung komplexer Merkmalsmuster, die sowohl dem multikriteriellen als auch dem zufälligen Charakter der Fähigkeitsbewertung Rechnung tragen und die genannten Nachteile vermeiden.
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    OR spectrum 20 (1998), S. 236-236 
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    OR spectrum 20 (1998), S. 229-235 
    ISSN: 1436-6304
    Keywords: Scheduling ; Heuristics ; Two-machine flow-shop ; Buffer ; Tabu Search ; Maschinenbelegungsplanung ; Heuristiken ; Zwei-Maschinen-Flow-Shop ; Zwischenlager ; Tabu-Search
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung In dieser Arbeit wird eine Heuristik zur Ermittlung der minimalen Gesamtdurchlaufzeit in einem Zwei-Maschinen-Flow-Shop-Problem mit begrenzter Zwischenlagerkapazität vorgestellt. Solche Maschinenbelegungs-planungsprobleme werden häufig zur Modellierung von Justin-Time und Flexiblen Fertigungssytemen eingesetzt. Der Algorithmus basiert auf dem Tabu-Search-Verfahren mit eingeschränkter Nachbarschaft, beschleunigter Suche und Rücksprungtechnik auf der Suchtrajektorie. Aufgrund einiger spezieller Eigenschaften liefert das vorgestellte Verfahren in kurzer Zeit Lösungsqualitäten nahe dem Optimum.
    Notes: Abstract Problems with “blocking” (limited intermediate storage space) are used frequently for modelling and scheduling just-in-time and flexible manufacturing systems. In this paper, an approximation algorithm is presented for the problem of finding the minimum makespan in a two-machine permutation flow-shop scheduling problem with the mediating buffer of finite capacity. The algorithm is based on the tabu search approach supported by the reduced neighborhood, search accelerator and technique of back jumps on the search trajectory. Due to some special properties, the proposed algorithm provides makespans very close to optimal in a short time. It has been shown that this algorithm outperforms all known approximation algorithms for the problem stated.
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    OR spectrum 20 (1998), S. 278-278 
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    OR spectrum 20 (1998), S. 279-279 
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    OR spectrum 20 (1998), S. 229-235 
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    Keywords: Key words: Scheduling – Heuristics – Two-machine flow-shop – Buffer – Tabu search ; Schlüsselwörter: Maschinenbelegungsplanung – Heuristiken – Zwei-Maschinen-Flow-Shop – Zwischenlager – Tabu-Search
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. In dieser Arbeit wird eine Heuristik zur Ermittlung der minimalen Gesamtdurchlaufzeit in einem Zwei-Maschinen-Flow-Shop-Problem mit begrenzter Zwischenlagerkapazität vorgestellt. Solche Maschinenbelegungsplanungsprobleme werden häufig zur Modellierung von Just-in-Time und Flexiblen Fertigungssytemen eingesetzt. Der Algorithmus basiert auf dem Tabu-Search-Verfahren mit eingeschränkter Nachbarschaft, beschleunigter Suche und Rücksprungtechnik auf der Suchtrajektorie. Aufgrund einiger spezieller Eigenschaften liefert das vorgestellte Verfahren in kurzer Zeit Lösungsqualitäten nahe dem Optimum.
    Notes: Abstract. Problems with “blocking” (limited intermediate storage space) are used frequently for modelling and scheduling just-in-time and flexible manufacturing systems. In this paper, an approximation algorithm is presented for the problem of finding the minimum makespan in a two-machine permutation flow-shop scheduling problem with the mediating buffer of finite capacity. The algorithm is based on the tabu search approach supported by the reduced neighborhood, search accelerator and technique of back jumps on the search trajectory. Due to some special properties, the proposed algorithm provides makespans very close to optimal in a short time. It has been shown that this algorithm outperforms all known approximation algorithms for the problem stated.
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    OR spectrum 20 (1998), S. 135-142 
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    Keywords: Lehrgangsplanung ; Knapsack-Problem ; Prioritätsregelverfahren ; lokale Suche ; Coursce Scheduling ; knapsack problem ; priority rule method ; local search
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract Lufthansa Technical Training Ltd. (LTT) offers about 670 different types of training courses for the technical staff of Lufthansa AG and several other international airlines. The course scheduling problem faced by LTT is to develop a yearly schedule which maximizes the profit margin incurred while meeting a variety of complex precedence, temporal, and resource-related constraints. We formalize the problem as knapsack model and sketch a heuristic scheme along with a composite priority rule. We describe a local search method to determine well-suited weights for the weighted composite rule. The operational planning situation of 1996 served as our test instance. It turned out that the best schedule computed by the proposed method is substantially better in terms of the profit margin incurred than the solution manually constructed by LTT.
    Notes: Zusammenfassung Die Lufthansa Technical Training GmbH (LTT) ist verantwortlich für die Ausbildung des technischen Personals der Lufthansa AG und einiger anderer internationaler Fluggesellschaften. Hierzu bietet das Unternehmen ca. 670 verschiedene Typen von Lehrgängen in verschiedenen Schulungseinrichtungen an. Bei der Bestimmung eines deckungsbeitragsmaximalen Lehrgangsplanes sind neben komplexer Reihenfolgebeziehungen auch zeitliche und ressourcenbezogene Restriktionen zu beachten. Mathematisch wird die zugrundeliegende Problemstellung als Knapsack-Modell formalisiert. Zur Lösung skizzieren wir ein einfaches Prioritätsregelverfahren. Die verwendete Prioritätsregel stellt eine Kombination verschiedener gewichteter Prioritätswerte dar. Wir beschreiben ein lokales Suchverfahren zur Bestimmung geeigneter Gewichte. Die Ergebnisse auf der Basis der Frankfurter Schulungsreinrichtung des Jahres 1996 zeigen, daß die Erstellung eines Plans (ohne Datenerfassung bzw. -eingabe) in wenigen Minuten bis Stunden möglich ist, während die bisherige manuelle Planung mehr als einen Mannmonat erforderte. Weiterhin wird im Vergleich zur manuell ermittelten Lösung der Gesamtdeckungsbeitrag bei Verwendung der heuristischen Lösung um mehrere Hunderttausend DM gesteigert.
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    OR spectrum 20 (1998), S. 91-95 
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    Keywords: Key words: Data envelopment analysis, frontier production function, minimax approach ; Schlüsselwörter: Data envelopment analysis (DEA), Grenz-Produktionsfunktion, Minimax-Ansatz
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Dieser Artikel zeigt, daß die Grenz-Produktionsfunktion (“frontier production function”, FPF) von Aigner und Chu bestenfalls ein Spezialfall der Farrell-Methode ist. Die FPF-Methode erzeugt nämlich implizit eine hypothetische Entscheidungseinheit (“decision making unit”, DMU) aus den Originaldaten und verwendet die Grenze, die diese hypothetische DMU bewertet, zur Bewertung aller DMUs, was die geschätzte Grenze, die Effizienzzahlen und das Ranking der DMUs unidentifizierbar machen kann. Das Paper zeigt auch, daß eine von Senguptas “minimax”-Methoden bestenfalls ein Spezialfall der Farrell-Methode ist (denn sie verwendet die Grenze, die die ineffizienteste DMU bewertet, zur Bewertung aller DMUs) und daß die anderen “minimax”-Methoden von Sengupta keine sinnvollen Effizienzzahlen und Produktionsgrenzen erzeugen können. Zusammenfassend ist die Farrell-Methode, die die gesamte stückweise-lineare Grenze zur Bewertung der DMUs verwendet, besser als die FPF-Methode und Senguptas “minimax”-Methoden.
    Notes: Abstract. This paper shows that Aigner and Chu's frontier production function (FPF) method is, at best, a special case of the Farrell method. That is, the FPF method implicitly creates a hypothetical decision-making-unit (DMU) from the original data and uses the frontier evaluating the hypothetical DMU to evaluate all the DMUs, which may make the estimated frontier, efficiency scores and the ranking of DMUs unidentifiable. The paper also shows that one of Sengupta's minimax methods is also at best a special case of the Farrell method (i.e., it uses the frontier evaluating the most inefficient DMU to evaluate all the DMUs), and Sengupta's other minimax method cannot produce meaningful efficiency scores and production frontiers. The Farrell method, which uses the whole piecewise linear frontier to evaluate DMUs, is concluded to be better than both the FPF and Sengupta's methods.
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    OR spectrum 20 (1998), S. 109-122 
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    Keywords: Key words:Qobj modeling, discrete event simulation, graphical simulator, lift group modeling ; Schlüsselwörter:Qobj Modellierung, Diskrete Ereignis-Simulation, graphischer Simulator, Aufzugsgruppen-Simulation
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Vorliegende Arbeit präsentiert qobj, ein neues Modellkonzept zur Diskreten Ereignis-Simulation, das die Vereinigung von zwei bekannten Simulations-Paradigmen: den Objekten und den Warteschlangen-Netzwerken darstellt. Dabei bringt das erstgenannte wichtige Hilfsmittel zur Modell-Organisation und das zweite seine angenehme Art die Veranschaulichung innerer Zustände und Prozesse. Diese Vereinheitlichung gestattet die Aufhebung verschiedener Dichotomien herkömmlicher Simulationskonzepte. So ermöglicht qobj z.B. das Bestehen beweglicher Prozessoren, sowie die Kreation statischer und beweglicher Elemente während des Simulationsablaufs. Die wichtigsten Eigenschaften des qobj Konzepts werden an Hand des Aufbaus eines in der Praxis eingesetzten Aufzugsgruppen-Simulators illustriert.
    Notes: Abstract. This paper deals with a new discrete event simulation modeling concept, called qobj, which comes from two well-known paradigms: objects andqueuing networks. The first provides important conceptual tools for model organization, while the second one allows for nice visualization of models' internal state and processes. Thanks to the integration of these two paradigms, the qobj concept allows the suppression of several dichotomies characterizing current simulation modeling approaches. For instance, qobj allows the description of system elements which are both mobile and able to do processing, and allows the dynamic instantiation of static and mobile elements during simulation. The design of lift group models for an industrial project illustrates the main features of the qobj concept.
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    OR spectrum 20 (1998), S. 189-198 
    ISSN: 1436-6304
    Keywords: Fuzzy Retrieval ; Lineare Boolesche Optimierung ; Entscheidungsunterstützende Systeme ; Angebotssysteme ; Fuzzy retrieval ; Linear Boolean optimization ; Decision support systems ; Sales systems
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract This paper describes a technique which determines suitable product offers from data bases using the theory of fuzzy sets. Each of the decision criteria is assessed by the customer. His preferences are transformed into membership functions. One gets a suitable offer by maximizing a function which results from the composition of the individual membership functions. We propose the Werners operator for this composition because it permits the search for a suitable offer to be performed by solving a linear Boolean optimization task and it reacts more sensitively to customer wishes than the minimum operator. This approach is also feasible for solely verbal criteria and data bases of bigger size.
    Notes: Zusammenfassung In der Arbeit wird gezeigt, wie mit Hilfe der Theorie der unscharfen Mengen geeignete Angebote aus Datenbanken bestimmt werden können. Zur Berechnung wird jedes der einzelnen Entscheidungskriterien durch den Kunden eingeschätzt. Seine Präferenzen werden in Zugehörigkeitsfunktionen umgesetzt. Ein geeignetes Angebot erhält man nun durch Maximierung einer Funktion, die sich als Komposition der einzelnen Zugehörigkeitsfunktionen ergibt. Für diese Verknüpfung schlagen wir den Werners-Operator vor, da er die Suche nach einem geeigneten Angebot durch Lösung einer linearen Booleschen Optimierungsaufgabe zuläßt und sensitiver auf die Kundenwünsche reagiert als der Minimumoperator. Dieser Zugang ist auch möglich bei nur verbal formulierbaren Kriterien und größeren Datenbanken.
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    OR spectrum 20 (1998), S. 178-178 
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    OR spectrum 20 (1998), S. 188-188 
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    OR spectrum 20 (1998), S. 199-211 
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    Keywords: Lebenszykluskosten ; Demontage- und Recyclingplanung ; Fuzzy Lineare Optimierung ; Fallstudie: Elektronikschrott ; Life cycle costs ; Dismantling and recycling planning ; Fuzzy Linear Programming ; Case study: electronic scrap
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract Following the new German recycling and waste management act, producers are responsible for their products during the whole life-cycle. They have to take back and recycle their products at the end of their service life. Therefore, the resulting redistribution, dismantling and recycling costs have to be included into the life-cycle costs. Due to long service lifes of most industrial products, the available dismantling and recycling techniques and capacities in future, as well as the resulting costs, are difficult to determine. In this paper, a Fuzzy Linear Programming model for the minimization of dismantling and recycling costs at the end of the lifetime of industrial products is developed. With the help of the presented approach, companies will be enabled to estimate and integrate future recycling costs into the life-cycle costs and to influence them already in the development stage of their products.
    Notes: Zusammenfassung Mit der Verabschiedung des Kreislaufwirtschafts- und Abfallgesetzes (KrW-/AbfG) hat der Gesetzgeber die Produktverantwortung über den gesamten Lebenszyklus dem Hersteller übertragen. Dieser ist zukünftig verpflichtet, die von ihm hergestellten Produkte am Ende ihrer Lebensdauer zurückzunehmen und einem qualitativ hochwertigen Recycling zuzuführen. Zur frühzeitigen Ermittlung der entscheidungsrelevanten Lebenszykluskosten sind somit die Kosten zur Demontage und Verwertung der demontierten Baugruppen und Bauteile bereits in der Phase der Produktentwicklung abzuschätzen. Die in dieser Phase vorliegende Planungsunsicherheit hinsichtlich der zukünftigen technischen und wirtschaftlichen Rahmenbedingungen kann mit Hilfe der Fuzzy Set Theorie berücksichtigt werden. Im vorliegenden Beitrag erfolgt daher die Modellierung der zukünftig zu internalisierenden Demontage- und Recyclingkosten mit Hilfe der Fuzzy Linearen Optimierung. Unternehmen werden damit in die Lage versetzt, zukünftige Recyclingkosten ihrer sich in der Entwicklung befindlichen Produkte bereits frühzeitig abschätzen und gezielt beeinflussen zu können.
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  • 65
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    OR spectrum 20 (1998), S. 155-164 
    ISSN: 1436-6304
    Keywords: Key words:Research and development – Investment analysis – Dynamic programming ; Schlüsselwörter: Forschung und Entwicklung – Investitionsmodell – Dynamische Optimierung
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Die vorliegende Arbeit untersucht irreversible Entscheidugen über innovative Aktivitäten. Dabei wird unterstellt, daß der Abschluß des Forschungs- und Entwicklungsprojekts erst nach einer gewissen Zeitspanne erfolgt. Die Gesamtsumme an notwendigen Investitionen zur Erreichung des Durchbruchs im Innovationsprozeß ist dabei unsicher. Die Investitionen unterliegen der Beschränkung, eigenfinanziert zu werden. Als Ergebnis stellt sich heraus, daß F&E-Investitionen einen höheren Wert aufweisen, wenn das Ausmaß der Unsicherheit hoch ist. Als besonders attraktiv erweisen sich F&E-Investitionen, wenn das Projekt viele Unsicherheitsquellen in der Anfangsphase beinhaltet. Daneben wird der Einfluß von Diskontierung und Finanzierungsbeschränkungen auf das F&E-Verhalten untersucht. Außerdem analysiert die Arbeit, inwiefern Subventionen, Spillover-Nutzen und im Zeitverlauf abnehmender Projektwert F&E-Investitionen beeinflussen.
    Notes: Abstract. This paper examines irreversible decisions on innovative activities where it takes time to complete an R&D project. The total amount of R&D investments that the firm needs to undertake in order to obtain the breakthrough in the innovation process is uncertain. R&D investments are limited by the restriction that they must be self-financed. It is shown that R&D investments are more valuable when the level of uncertainty is large. Especially, it is very attractive to undertake R&D investments if a project faces many uncertainties during its early phases. Furthermore we study how R&D behavior is influenced by different levels of the discount rate and the financing limit. Moreover, the effects of R&D subsidies, spillover benefits and a payoff that decreases over time are analyzed.
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  • 66
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    OR spectrum 20 (1998), S. 199-211 
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    Keywords: Schlüsselwörter: Lebenszykluskosten – Demontage- und Recyclingplanung – Fuzzy Lineare Optimierung – Fallstudie: Elektronikschrott ; Key words: Life cycle costs – Dismantling and recycling planning – Fuzzy Linear Programming – Case study: electronic scrap
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract. Following the new German recycling and waste management act, producers are responsible for their products during the whole life-cycle. They have to take back and recycle their products at the end of their service life. Therefore, the resulting redistribution, dismantling and recycling costs have to be included into the life-cycle costs. Due to long service lifes of most industrial products, the available dismantling and recycling techniques and capacities in future, as well as the resulting costs, are difficult to determine. In this paper, a Fuzzy Linear Programming model for the minimization of dismantling and recycling costs at the end of the lifetime of industrial products is developed. With the help of the presented approach, companies will be enabled to estimate and integrate future recycling costs into the life-cycle costs and to influence them already in the development stage of their products.
    Notes: Zusammenfassung. Mit der Verabschiedung des Kreislaufwirtschafts- und Abfallgesetzes (KrW-/AbfG) hat der Gesetzgeber die Produktverantwortung über den gesamten Lebenszyklus dem Hersteller übertragen. Dieser ist zukünftig verpflichtet, die von ihm hergestellten Produkte am Ende ihrer Lebensdauer zurückzunehmen und einem qualitativ hochwertigen Recycling zuzuführen. Zur frühzeitigen Ermittlung der entscheidungsrelevanten Lebenszykluskosten sind somit die Kosten zur Demontage und Verwertung der demontierten Baugruppen und Bauteile bereits in der Phase der Produktentwicklung abzuschätzen. Die in dieser Phase vorliegende Planungsunsicherheit hinsichtlich der zukünftigen technischen und wirtschaftlichen Rahmenbedingungen kann mit Hilfe der Fuzzy Set Theorie berücksichtigt werden. Im vorliegenden Beitrag erfolgt daher die Modellierung der zukünftig zu internalisierenden Demontage- und Recyclingkosten mit Hilfe der Fuzzy Linearen Optimierung. Unternehmen werden damit in die Lage versetzt, zukünftige Recyclingkosten ihrer sich in der Entwicklung befindlichen Produkte bereits frühzeitig abschätzen und gezielt beeinflussen zu können.
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    OR spectrum 20 (1998), S. 268-268 
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    OR spectrum 20 (1998), S. 251-258 
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    Keywords: Mixed integer programming ; Steel production ; Gemischt-ganzzahlige lineare Programmierung ; Stahlproduktion
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung In der Stahlproduktion wird zur Kühlung des flüssigen Roheisens Metallschrott hinzugefügt. Dabei wird Schrott mit unterschiedlichem Gehalt an Eisen sowie an Spurenelementen eingesetzt. Abhängig von dieser Zusammensetzung variiert der Einkaufspreis für den Schrott. Für jeden produzierten Stahltyp sind gewisse Grenzwerte für Eisenanteil und den Gehalt an Spurenelementen im Stahl einzuhalten, um die geforderte Qualität zu erreichen. Der Schrott wird in Eisenbahnwaggons gelagert. Dadurch, daß Züge aus diesen Waggons gebildet werden müssen und diese Züge die Werkshalle auf dem vorgegebenen Gleisnetz erreichen bzw. verlassen müssen, entstehen zusätzlich zu den Materialrestriktionen auch noch Transportrestriktionen. Unser Ziel ist es, für jeden Produktionsprozeß die kostengünstigste Schrottzusammenstellung zu finden, so daß alle Material- und Transportrestriktionen eingehalten werden. Wir modellieren das Problem mit Hilfe eines gemischt-ganzzahligen linearen Programms (MIP) und lösen es mit dem kommerziellen MIP-Löser CPLEX. Unsere Rechenergebnisse für reale Produktionsserien zeigen bemerkenswerte Einsparungen gegenüber dem zur Zeit verwendeten Verfahren.
    Notes: Abstract In steel production, scrap metal is used for cooling the enormous quantity of heat produced by blowing oxygen on hot metal. Scrap differs in regard to the content of iron and of some tramp elements. The price of the scrap depends on these attributes. Each melting bath unit of steel has its own material constraints for the amount of iron and tramp elements in order to guarantee the desired quality. In addition, the transportation of scrap is restricted because it needs time and space: the scrap is kept in some railroad cars in the scrap hall; empty cars must leave the hall, filled cars must be taken from several railroad tracks in the scrap yard and assembled to a train before transportation to the hall. There are upper limits for the number of cars in the hall and in the train, also for the number of railroad tracks used for assembly. Our objective is to find a minimum cost scrap combination for each melting bath unit of steel that obeys the material and transportation constraints. We model the problem using a MIP (mixed integer linear programming) approach. Real-life situations are solved with the commercial MIP-solver CPLEX. We present computational results which show significant improvement compared to the strategy applied today.
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    OR spectrum 20 (1998), S. 280-280 
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    OR spectrum 20 (1998), S. 215-228 
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    Keywords: Key words:Nervousness – Rolling horizon planning – Inventory control rules ; Schlüsselwörter: Planungsnervosität – Rollierende Planung – Lagerhaltungspolitiken
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Zusammenfassung. Durch die Anwendung rollierender Planung bei der Steuerung von Lagerhaltungssystemen entsteht Planungsnervosität, die sich in der häufigen Änderung von geplanten Losgrößen in aufeinanderfolgenden Planungszyklen ausdrückt. Für ein einstufiges Lagerhaltungssystem mit stochastischer Nachfrage wird die auflagenorientierte Planungsstabilität für einen gegebenen Stabilitätshorizont bestimmt. Es wird analytisch abgeleitet, wie die Parameter der (s,S) Politik die Planungsstabilität beeinflussen. Es kann gezeigt werden, daßdie Wahl des Bestellpunkts s keinen Einfluß auf die Planungsstabilität besitzt, während die Mindestbestellmenge $S-s$ einen deutlichen Einflußhat. Weiterhin wird untersucht, wie die Planungsstabilität von der Länge des Stabilitätshorizonts sowie der Gewichtung einzelner Perioden innnerhalb dieses Horizonts abhängt und welchen Einflußdie Genauigkeit der Nachfrageprognose auf die Planungsstabilität besitzt.
    Notes: Abstract. The problem of planning instability caused by new and actualized data in material coordination systems with periodic review and replanning activities has been discussed from several viewpoints in literature and it is of great practical importance. The application of a rolling horizon planning framework in forecast-dependent inventory control leads to nervousness in the planning system caused by different order release decisions in successive planning cycles. In this paper a setup-oriented planning stability concerning deviations of planned orders in all periods of a given stability horizon in a single-stage inventory system with arbitrary stochastic demand is analyzed. The influence of an (s,S) control rule on planning stability is derived analytically. It is shown that the reorder point s does not affect stability whereas the minimum reorder quantity $S-s$ has a considerable impact. Especially, it is analyzed how planning stability depends on the length of the stability horizon, on period-specific weights, and on the accuracy of demand forecasts.
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  • 71
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    Keywords: Schlüsselwörter: Energie- und Stoffflußmodelle – Dekompositions-Algorithmus – CO $_{2}$-Minderung – Emissionsminderungsstrategien ; Key words:Energy-Emission-Model – Decomposition algorithm – CO $_{2}$-reduction – Emission reduction strategies
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Description / Table of Contents: Abstract. In the convention on climate change as well as in other environmental protocols a co-operation between states for emission reduction is foreseen. Therefore, a investor receives a emission credit by reducing the emissions in a partner state. To integrate international co-operation approaches into national strategies, the national energy and material flow models are linked using a decomposition algorithm. In an iterative process, the marginal costs for CO $_{2}$ reduction in the Federal Republic of Germany, which constitute the demand price for common projects, and the marginal costs for CO $_{2}$ reduction in the host countries, which constitute the supply price, are brought to an equilibrium. The analyses have shown that co-operation approaches potentially result in significant decreases in the total expenditures for emission reduction in the Federal Republic of Germany.
    Notes: Zusammenfassung. In der Klimarahmenkonvention wie auch in anderen internationalen Abkommen zum Umweltschutz wird eine länderübergreifende Kooperation zur Minderung von Emissionen vorgesehen. Dabei erhalten Investoren Emissionsgutschriften für Emissionsminderungen in Drittländern. Um in nationale Strategien auch internationale Kompensationsansätze integrieren zu können, werden nationale Energie- und Stoffflußmodelle über einen Dekompositionsalgorithmus miteinander verknüpft. In einem iterativen Prozeß werden dabei die Grenzausgaben für eine CO $_{2}$ -Minderung in der Bundesrepublik Deutschland, die den Nachfragepreis nach Kompensationsprojekten wiedergeben und die Grenzausgaben für eine CO $_{2}$ -Minderung in Gastgeberländern, die den Angebotspreis darstellen, in ein Gleichgewicht gebracht. Die durchgeführten Analysen zeigen, daß durch Kompensationsansätze eine deutliche Reduzierung der gesamten Ausgaben für eine Emissionsminderung in der Bundesrepublik Deutschland erreichbar ist.
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    Empirical economics 23 (1998), S. 203-235 
    ISSN: 1435-8921
    Keywords: Long-term unemployment ; social assistance ; labor market policies in Romania ; J4 ; J6
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract Long-term unemployment in Romania has grown in both absolute and relative terms in the last few years, leading to increased expenditures, both absolutely and in relation to unemployment benefits, for the support allowance and social assistance programs and for pensions to labor force drop-outs. The paper uses a variety of data sources, including registration information, labor force surveys, and our own survey of registered unemployed (SRU) to describe these trends in the characteristics of Romanian unemployment and to examine differences across unemployment benefit (UB), short-term and long-term support allowance (SA) recipients. We employ the data to estimate the transition flow probability from the UB to the SA program; discuss the work incentives, income maintenance effects, and public costliness of the labor market and social insurance (including pension and disability) policies; and investigate the effects of the policies and of other characteristics of the unemployed and the areas where they live on the hazard for the escape rate from unemployment for UB and SA recipients separately.
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    Empirical economics 23 (1998), S. 55-85 
    ISSN: 1435-8921
    Keywords: Transition economies ; unemployment structure ; unemployment insurance ; J64 ; J65
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This paper provides a comprehensive account of the regulations governing the systems of unemployment support and social assistance in post-communist Poland. To provide a solid foundation for a further discussion of these issues, the paper extensively characterizes the Polish labor force in terms of the prevalence and duration of unemployment. A final aspect of our empirical analysis concerned the question of what are the main sources of personal income for labor force participants, unemployed workers and long-term unemployed workers. In conclusion, we argue for a reform of the Polish systems of income support that separates the objectives of employment growth and poverty alleviation, and that improves upon the implementation of support schemes.
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  • 74
    ISSN: 1435-8921
    Keywords: Czech Republic ; passive labor market policies ; unemployment duration ; H53 ; I38 ; J64 ; J65 ; J68
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    Topics: Economics
    Notes: Abstract In this paper we provide an account of most of the passive labor market policies (unemployment compensation, social assistance, state social support and the pension system) in the Czech Republic during the 1990–1996 period. The eligibility requirements and benefit levels are described in great detail. Using Labor Force Survey data, we compare the characteristics of unemployed people receiving unemployment benefits with those receiving social assistance and those not receiving any benefits and we find significant differences in their characteristics. Finally, we provide an analysis of the work disincentive effects of the unemployment and social assistance benefits by comparing these benefits to market wages and by analyzing the effect of being in the system on the duration of unemployment of two cohorts of unemployed in 1994 and 1995. We find that social assistance benefits are fairly generous for low income families with more children, individuals with these characteristics have a higher probability of receiving social assistance and they tend to stay unemployed longer than those people with relatively fewer dependants. We conclude that the social assistance scheme seems to be having some disincentive effects for at least one group in the population.
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    Empirical economics 23 (1998), S. 1-3 
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  • 76
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    Keywords: Welfare ; poverty ; Bulgaria ; work incentives ; I3 ; P00
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The compensation levels, duration structure and means-tested aspects of the income support system for the unemployed in Bulgaria are considered. The available evidence points to the emergence of long term unemployment as a major problem, to a system of social assistance (SA) which is not overly generous and to growing poverty. Nevertheless, econometric analysis using micro data indicates that disincentives for job search exist for SA recipients. In the context of an acute fiscal crisis, systemic efficiency might be improved by restricting access to some benefits, by some changes in scaling, in moves towards targeted contributions and in improvements in administrative capacity.
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  • 77
    ISSN: 1435-8921
    Keywords: Key words: Unemployment benefits ; replacement rates ; social assistance ; JEL classification: J65 ; I38
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. Non-employment rates in all central and eastern European countries have increased dranatically thoroughout the transition and are currently larger than those of the lowest income OECD countries. Non-employment benefits other than unemployment benefits are providing income support to this growing number of able-bodied individuals out of work. Under the present design of unemployment benefits and social assistance, there may be serious incentive problems related to the shift from unemployment benefits to other, means-tested, non-employment benefits and this shift occurs in transition countries at rather early stages of an unemployment spell; these incentive problems are bound to become particularly acute in a less inflationary environment.
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    Empirical economics 23 (1998), S. 5-30 
    ISSN: 1435-8921
    Keywords: Income support ; unemployment benefits ; social assistance ; J65 ; P52
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The topic of this paper is the transition from unemployment benefit schemes to social assistance in seven European OECD countries. The unemployment benefit schemes are formally quite different in the seven countries. Most are mandatory but Denmark and Sweden have voluntary unemployment insurance and Finland has a mandatory basic scheme with a voluntary income related component on top of that. Self employed people can join the U.B. schemes in the 3 Scandinavian countries. All the U.B. schemes have working or contribution conditions to be met by the members in order to obtain eligibility for benefits. These conditions are relatively tight in the Netherlands, France and Sweden and relatively easy in Denmark and Great Britain with Germany and Finland in between (based on rules in 1994–95). Recent developments in several countries have been to tighten the access conditions to the U.B. schemes and from 1997 Denmark will be ‘on line’ with Germany. The Netherlands have tightened the access criteria very significantly in 1995. There is a considerable variation as far as the duration of the unemployment benefit period is concerned. Sweden has a benefit period in fact without effective time limitations. The Danish benefit period is also very long, 7 years now being reduced to 5 years. 5 years is also the maximum duration in the Netherlands and in France, but only after many years of work and after a relatively high age has been reached. The maximum period in Germany, 22/3 years, also requires a long work history and a relatively high age. Finland and Great Britain have uniform benefit period (just as in Denmark and Sweden), in Finland it is appr. 2 years (longer for elderly unemployed just as in Sweden and Denmark) and in Great Britain it was 1 year but from October 1996 it was reduced to 1/2 year. The differences in the duration of the benefit periods between the seven countries are very considerable. As already mentioned, there has been a tendency to reduce the benefit period in several countries. Such a change is also being considered for the ‘never ending’ benefit period in the Swedish U.B. scheme. The benefit formula is purely flat rate in Great Britain and income related in the other countries. There is a maximum benefit level in 5 of these countries, but not in Finland, where the compensation is stepwise decreasing with increasing income. In the 5 countries with income related benefits and a maximum benefit level, this maximum level is reached at a relatively low income in Denmark (2/3 APW income) and Sweden (close to APW income) and at a relatively high income in the Netherlands (appr. 1.5 APW income) and Germany (appr. 1.7 APW income) and at a very high income level in France. France is the only country among the 7, where the benefits after an initial period are being reduced regularly (every 4 months) in the benefit period down to a minimum level. Sweden and Germany have reduced the benefit levels in recent years. Denmark has the highest gross compensation percentage, 90, in relation to lost income, but it is only effective over a relatively narrow income interval, from approx. 133,000 DKK to 162,000 DKK (1996), ‘between’ the min. and max. U.B. rates. According to the 3 institutional criteria applied here, access to the schemes, duration of the benefit period and the type of benefit formula, the U.B. schemes of the seven countries studied are very different. The exit scheme from U.B is social assistance in most of the countries, but not in Germany, where it is possible to continue in a scheme with lower compensation but still income related. For Sweden it is hardly meaningful to speak of an ‘exit scheme’ when the U.B. insurance is without effective time limitations. The exit schemes in the other countries are all characterized by having flat rate benefits. All the exit schemes are means tested and this is a crucial difference to the U.B. schemes, and they are without time limitations. Means testing and no effective time limitations are usual characteristics for social assistance and social assistance like schemes. In all the countries, except in Denmark and Sweden, there is ‘topping-up’ from social assistance to a guaranteed minimum level disregarding the income sources. In the two Scandinavian countries mentioned, a ‘social event’, i.e. illness or unemployment, is required in order to be eligible for social assistance benefits. Net replacement rates are used to illustrate the levels of compensation within the U.B. and the S.A. schemes, to identify possible incentives problems, and to illustrate the economic implications of the transition from U.B. to S.A. schemes. The net replacement rates presented are calculated by using the ‘disposable income after net housing costs’ income concept. The calculations include several family types, singles and couples with and without children and for the couples with one or two incomes. A general result but with some modifications, cf. the following, could be that the U.B. based replacement rates usually are higher than the S.A. based, but that the difference is minor when the U.B. scheme is flat rate or income related with a maximum benefit level being reached at a relatively low income, for Great Britain there are in several cases no difference at all. The ‘topping-up’ has the implication that the U.B. and S.A. based replacement rates are often identical at the lower end of the income scale. The very high S.A. based replacement rates (well over 100 per cent) often seen for Denmark and Sweden at low income levels do not necessarily imply, that social assistance in those two countries is more generous than in the other countries, it is very much an effect of not having more or less automatic ‘topping-up’ to a guaranteed minimum income level when earned income is low. The single parent family type seems to have incentives problems at relatively low income levels in most of the countries, especially when receiving U.B., she may temporarily be caught in the ‘unemployment trap’. The one earner couple with children may also be exposed to the ‘unemployment trap’ but on a more permanent basis. The S.A. based replacement rates for this family type are extraordinarily high (and higher than the U.B. based) in Denmark and Sweden, where this family type, however, is very rare. For the two earner family (where one of the spouses always has earned income) the means testing of S.A. makes an impact on the S.A. based net replacement rates, they are in most cases substantially lower than the U.B. based. The results of the net replacement calculations indicate no or only minor economic implications by a transition from U.B. to S.A. in the lower end of the income scale while the effect in most cases will be more substantial in the higher end of the income scale. This is not always the case in Sweden and Denmark where S.A. for some family types are preferable to U.B. and where the difference in other cases may be so small, that it implies incentives problems for joining the voluntary U.B. scheme. The calculation of ‘long term’ (5 years) net replacement rates for families at a low income level (the point in the income distribution where only 5 per cent have lower income) and only including one earner families, reveals that either the long benefit period in the U.B. scheme (Sweden and Denmark) or ‘topping-up’ (Germany, the Netherlands and Great Britain) generate ‘constant’ net replacement rates, and quite high ones, at low income levels. Only in France and to some extent in Finland will there be a decrease in net replacement rates over time. Most of the differences concerning the duration of unemployment benefit periods and to some extend the benefit formulas have no effect on the long term net replacement rates. At higher income levels the time limitations in the U.B. schemes will be visible again, except in Great Britain where the U.B. and S.A. benefits are almost identical. It is not possible to point out a ‘worst’ country wi
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    Empirical economics 23 (1998), S. 295-315 
    ISSN: 1435-8921
    Keywords: Cointegration ; exogeneity ; financial innovation ; money demand ; parameter constancy ; E41 ; E52
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This paper examines several central issues in the empirical modeling of money demand. These issues include economic theory, data measurement, parameter constancy, the opportunity cost of holding money, cointegration, model specification, exogeneity, and inferences for policy. Review of these issues at a general level is paralleled by discussion of specific empirical applications, including some new results on the demand for narrow money in the United Kingdom.
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    Empirical economics 23 (1998), S. 317-337 
    ISSN: 1435-8921
    Keywords: Money-in-the-utility-function model ; structural breaks ; demand for money ; narrow money ; harmonized M3 ; C22 ; C52 ; E41
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract We derive a theoretical model for the demand for money using the adjustment cost augmented money-in-the-utility-function approach. The steady-state-utility function-parameters of the model of narrow money (M1) estimated with cointegration techniques are stable over the foreign exchange rate regime shift; whereas in the model of harmonized M3 (M3H) they arenot stable. The theoretical model fits the M1 data. The adjustment cost parameters of the M1 model describing the dynamics of the demand for money might indicate technological improvements in banking and payments during the sample period. These results suggest that from the Finnish point of view M1 would be a more appropriate intermediate target for monetary policy than harmonized M3.
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  • 81
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    Keywords: Key words: Welfare ; poverty ; Bulgaria ; work incentives ; JEL classification: I3 ; P00
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. The compensation levels, duration structure and means-tested aspects of the income support system for the unemployed in Bulgaria are considered. The available evidence points to the emergence of long term unemployment as a major problem, to a system of social assistance (SA) which is not overly generous and to growing poverty. Nevertheless, econometric analysis using micro data indicates that disincentives for job search exist for SA recipients. In the context of an acute fiscal crisis, systemic efficiency might be improved by restricting access to some benefits, by some changes in scaling, in moves towards targeted contributions and in improvements in administrative capacity.
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    Empirical economics 23 (1998), S. 355-370 
    ISSN: 1435-8921
    Keywords: Key words: Money demand ; stability tests ; financial innovations ; JEL classifications: C22 ; C51 ; C52
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. The stability of German money demand has been analyzed in a series of papers in recent years, especially since unification. In this paper the critical question of stability is reviewed, using various estimation techniques and testing procedures for long-run stability. To take financial innovations into account, the opportunity cost measure is calculated by differentiating between traditional savings deposits and special savings facilities, which are a major form of financial innovation in Germany. Overall, there are strong indications of a stable long-run money-demand relationship.
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    Empirical economics 23 (1998), S. 387-400 
    ISSN: 1435-8921
    Keywords: Key words: Money demand ; cointegration ; stability ; regime shift ; JEL classification: E41 ; C22
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. Using several tests for structural stability in regressions with I(1) variables and for the existence of cointegration in models with regime shifts, the empirical evidence on the existence of a structural break in the Spanish long-run demand for broad money (ALP2) is analysed.  The results indicate that shifts affecting the demand for ALP2 in recent years have substantially altered its long-run properties. As to the cause of this structural break, emphasis is placed on the role played by the increasing openness of the Spanish financial system to international markets as obstacles to free capital movements have progressively disappeared.
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  • 84
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    Empirical economics 23 (1998), S. 417-436 
    ISSN: 1435-8921
    Keywords: Key words: Cointegration ; equilibrium correction ; financial innovation ; Greece ; money demand ; JEL classification: E41 ; E5
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract: This paper develops a constant, data-coherent, equilibrium correction model for broad money demand (M3) in Greece over 1976–1994. The aggregate M3 was targeted until recently, and current monetary policy still uses such aggregates as guidelines. In spite of financial innovation, financial liberalization, and large fluctuations in the inflation rate, the estimated model is remarkably stable. Dynamics are important, with price and income elasticities being much smaller in the short run than in the long run. The model provides a better understanding of the portfolio consequences of financial innovation and the effects of monetary policy in Greece.
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  • 85
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    Empirical economics 23 (1998), S. 455-481 
    ISSN: 1435-8921
    Keywords: Key words: Cointegration ; long-run impact ; money demand ; IS ; LM ; monetary policy ; capital liberalization ; JEL classification: C32 ; E41 ; E52
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. The paper presents a comparative analysis of monetary transmission mechanisms and changes in them after the “second ERM” in March 1983. The empirical model investigates the determination of money, income, prices, and interest rates in Germany, Denmark, and Italy based on the cointegrated VAR model. It provides empirical results on the macroeconomic effects of joining the ERM and financial deregulation.
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  • 86
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    Empirical economics 23 (1998), S. 507-524 
    ISSN: 1435-8921
    Keywords: Key words: Demand for money ; financial wealth ; narrow and broad money ; JEL classification: E41 ; E52
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. This study presents the results of an empirical analysis of the demand for money in the European Union as a whole over the period 1971–1995, with a particular focus on the impact of financial wealth. The empirical evidence shows a substantial impact of wealth on the demand for M2 and M3, whereas no influence of wealth on the demand for M1 is found. This finding may explain the remarkable increase of the broad monetary aggregates over the last decade or so. This means that taking into account the growth of wealth, the monetary expansion has been fairly modest. The evidence thus indicates that the strong increase of M2 and M3 should be attributed to portfolio investment considerations rather than to an expansionary monetary policy.
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    Empirical economics 23 (1998), S. 561-571 
    ISSN: 1435-8921
    Keywords: Trade liberalization ; capacity utilization ; Turkey ; D24 ; F14
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This study empirically tests the hypothesis that trade liberalization increases capacity utilization. It calculates capacity utilization for the Turkish rubber industry by using a production theory framework. More specifically, plant-level capacity utilization levels are calculated using a Generalized Leontief cost function system. Capacity utilization levels were low but improved when the trade regime shifted from a restrictive to a more liberalized one. The size and location of plants were two significant factors which created capacity utilization differences within the industry. However, capacity utilization levels appeared to improve primarily because of trade liberalization.
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    Empirical economics 23 (1998), S. 573-591 
    ISSN: 1435-8921
    Keywords: Dynamic analysis of the trade balance ; structural VAR model ; permanent and transitory shocks ; global shocks ; F32
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract This paper develops a dynamic analysis of the trade balance to investigate the roles of supply and demand shocks. It also introduces global shocks in the analysis to take into account the comovement of income across countries. The results, based on the long-run historical data and a structural VAR analysis, show that, in the U.K., Australia, Canada, and Sweden, domestic and global supply shocks, while dominant causes in long-term and cyclical changes in output, are unimportant for the trade balance. The trade balance is explained mostly by shocks that cause transitory changes in income. Transitory income shocks cause income and the trade balance to move in opposite directions in all countries except Sweden. The countercyclical behavior of the trade balance seems to be a robust feature in the U.K. and Canada but not in the smaller economies of Australia and Sweden.
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    Empirical economics 23 (1998), S. 635-639 
    ISSN: 1435-8921
    Keywords: Autocorrelation ; stock returns ; predictability ; G14 ; C53
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The paper investigates short-horizon individual stock returns; it exhibits statistically and economically significant autocorrelations, which for stock returns have so far been established mainly over long horizons, also for certain daily data, in particular between monday returns and various linear combinations of the previous week's returns.
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    Empirical economics 23 (1998), S. 611-633 
    ISSN: 1435-8921
    Keywords: Capital vintage price ; second hand price ; capital measurement ; depreciation ; survival curve ; efficiency curve ; C51 ; D24 ; E22 ; O47
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The decline in the service flow from a stock of capital goods with age, due to the physical retirement of capital units and to the gradual loss of efficiency of each unit remaining, can be described by survival curves and efficiency curves. The paper reconsiders the relationship between these curves and the vintage prices of capital under neo-classical assumptions about perfect second hand markets and malleability, using duality between quantites and prices. Three examples with parametric survival and efficiency curves are presented. Concavity of the survival and efficiency curves may be compatible with convexity of the age-price profile. This approach is contrasted with the frequently cited Hulten-Wykoff approach. Empirical illustrations, focusing on the cenvexity/concavity issue, are given.
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    Empirical economics 23 (1998), S. 535-559 
    ISSN: 1435-8921
    Keywords: Key words: Covered interest parity ; impulse response ; threshold autoregression ; JEL classification: F31 ; G15
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. This paper examines the dynamics of deviations from covered interest parity using daily data on the UK/US spot, forward exchange rates and interest rates over the period January 1974 to September 1993. Like other studies we find a substantial number of instances during the sample in which the covered interest parity condition exceeds the transaction costs band, implying arbitrage profit opportunities. While most of these implied profit opportunities are relatively small, there is also evidence of some very large deviations from covered interest parity in the sample. In order to examine the persistence of these deviations, we estimated a threshold autoregression in which the dynamics behavior of deviations from covered interest parity is different outside the transaction costs band than inside them. We find that while the impulse response functions when inside the transaction costs band are nearly symmetric, those for the outside the bands are asymmetric-suggesting less persistence outside of the transaction costs band than inside the band.
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  • 92
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    Empirical economics 23 (1998), S. 593-610 
    ISSN: 1435-8921
    Keywords: Key words: Pricing ; pass-through ; import competition ; JEL classification: L60 ; F14
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. This paper examines the determinants of the prices of domestic and imported goods in the domestic market using time-series data for a broad sample of Canadian manufacturing industries. It is found that the costs of both goods are the fundamental determinants of their prices, that the pass-through of costs into prices depends on the levels of domestic and import costs, real income per capita and concentration, and that factors which increase the sensitivity of both prices to domestic costs also reduce their sensitivity to import costs. In addition, it appears that the way in which prices are determined differs between industries with low versus high advertising-sales ratios.
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  • 93
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    Empirical economics 23 (1998), S. 635-639 
    ISSN: 1435-8921
    Keywords: Key words: Autocorrelation ; stock returns ; predictability ; JEL classifications: G14 ; C53
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. The paper investigates short-horizon individual stock returns; it exhibits statistically and economically significant autocorrelations, which for stock returns have so far been established mainly over long horizons, also for certain daily data, in particular between monday returns and various linear combinations of the previous week's returns.
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  • 94
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    Empirical economics 23 (1998), S. 525-534 
    ISSN: 1435-8921
    Keywords: Key words: Exchange rates ; risk premia ; survey data ; JEL classification: F31
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. Using a new survey data set of matched exchange rate and interest rate expectations for eight currencies relative to the German mark, we examine empirically the relationship between exchange rate returns, `news' and risk premia. “News” on interest differentials enters significantly in equations for the difference between the spot rate and the lagged forward rate for the British pound, Japanese yen, Spanish peseta and the US dollar. An unexpected rise in the interest rate differential tends to strengthen the domestic exchange rate. For each of these currencies, we also find significant effects of our ex-ante measure of the risk premium. In addition, we investigate the effect of lagged interest rate differentials as proxy for the risk premium and find that they do not capture time-varying risk premia as is widely suggested in the literature, but probably capture a peso-problem, learning about a policy change, a market-inefficiency or a combination of these factors.
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    Empirical economics 23 (1998), S. 561-571 
    ISSN: 1435-8921
    Keywords: Key words: Trade liberalization ; capacity utilization ; Turkey ; JEL classification: D24 ; F14
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. This study empirically tests the hypothesis that trade liberalization increases capacity utilization. It calculates capacity utilization for the Turkish rubber industry by using a production theory framework. More specifically, plant-level capacity utilization levels are calculated using a Generalized Leontief cost function system. Capacity utilization levels were low but improved when the trade regime shifted from a restrictive to a more liberalized one. The size and location of plants were two significant factors which created capacity utilization differences within the industry. However, capacity utilization levels appeared to improve primarily because of trade liberalization.
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  • 96
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    Empirical economics 23 (1998), S. 573-591 
    ISSN: 1435-8921
    Keywords: Key words: Dynamic analysis of the trade balance ; structural VAR model ; permanent and transitory shocks ; global shocks ; JEL classification: F32
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. This paper develops a dynamic analysis of the trade balance to investigate the roles of supply and demand shocks. It also introduces global shocks in the analysis to take into account the comovement of income across countries. The results, based on the long-run historical data and a structural VAR analysis, show that, in the U.K., Australia, Canada, and Sweden, domestic and global supply shocks, while dominant causes in long-term and cyclical changes in output, are unimportant for the trade balance. The trade balance is explained mostly by shocks that cause transitory changes in income. Transitory income shocks cause income and the trade balance to move in opposite directions in all countries except Sweden. The countercyclical behavior of the trade balance seems to be a robust feature in the U.K. and Canada but not in the smaller economies of Australia and Sweden.
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  • 97
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    Empirical economics 23 (1998), S. 611-633 
    ISSN: 1435-8921
    Keywords: Key words: Capital vintage price ; second hand price ; capital measurement ; depreciation ; survival curve ; efficiency curve ; JEL classification: C51 ; D24 ; E22 ; O47
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract. The decline in the service flow from a stock of capital goods with age, due to the physical retirement of capital units and to the gradual loss of efficiency of each unit remaining, can be described by survival curves and efficiency curves. The paper reconsiders the relationship between these curves and the vintage prices of capital under neo-classical assumptions about perfect second hand markets and malleability, using duality between quantites and prices. Three examples with parametric survival and efficiency curves are presented. Concavity of the survival and efficiency curves may be compatible with convexity of the age-price profile. This approach is contrasted with the frequently cited Hulten-Wykoff approach. Empirical illustrations, focusing on the cenvexity/concavity issue, are given.
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  • 98
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    Journal of market-focused management 3 (1998), S. 171-192 
    ISSN: 1572-8846
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract Increasingly firms are being encouraged to move away from traditional, transactional marketing and instead adopt a relationship marketing orientation. Concurrently another emerging academic concept is entrepreneurial marketing. Interest in this latter area has, in part, been stimulated by research on marketing processes within the SME sector. It is proposed that the merger of relationship and entrepreneurial marketing might result in 4 alternative marketing styles. To determine whether these styles exist, a mail survey of 300 small UK manufacturing firms was undertaken in the summer of 1996. The survey tool used the Covin/Slevin entrepreneurial measurement scale and a new scale developed specifically to measure relationship marketing style. Competence was measured by seeking managing directors' assessment of the current capability of their firm in the areas of positioning, innovation, H.R.M., employee productivity, quality and information management. Applying ANOVA to the responses from 104 firms suggests that respondent firms can be classified into 4 different marketing styles and that an orientation towards an entrepreneurial-transactional marketing style will generate the highest overall sales growth rate. Discriminant function analysis indicates that relationship orientated firms exhibit higher competences in areas such as the management of quality and the utilisation of information to enhance decision-making. The implications of these findings in relation to the future provision of support services to smaller firms are discussed, as is the need for further research.
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    Journal of market-focused management 3 (1998), S. 47-58 
    ISSN: 1572-8846
    Keywords: Marketing ; service ; Internet ; Web marketing
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract The marketing literature makes a distinction between products and services. We argue that, in the Internet, the characteristic features of services disappear making services more like products. Is it therefore necessary or even possible to differentiate products from services on the Internet? In this paper we review the basic assumptions about services. We show that these assumptions are no longer valid in Web-based marketing. We review the traditional service model and show that it is no longer sufficient for modeling electronic services. We propose an expanded model, the electronic marketing model, which does not necessitate the distinction between products and services. Instead, the model prompts managers to focus on the key player—the customer.
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    Journal of market-focused management 3 (1998), S. 59-89 
    ISSN: 1572-8846
    Keywords: Critical incident technique ; customer satisfaction ; IT help desks ; service encounter
    Source: Springer Online Journal Archives 1860-2000
    Topics: Economics
    Notes: Abstract As the use, development, and control of information systems diffuses through organizations and society, the importance of the information technology help desk in effective management and use of information resources increases. This study examines service encounters with help desks to understand the events and behaviors that cause customers to distinguish very satisfactory from very dissatisfactory service. While considerable research has investigated the determinants of customer satisfaction with service encounters in retail industries such as airlines, restaurants, and hotels, there has been little work investigating the dimensions of professional service encounters. Using the critical incident technique, the authors analyzed over 500 incidents from customers of information services. Help desk critical incidents were classified into three broad categories which were further subdivided into 12 categories which lead to satisfaction and dissatisfaction. The three broad categories, core service delivery failures, customer situation, and helper characteristics and behavior, were consistent with categories found in previous service encounter research, while the subcategories were different in several ways. This suggests that some dimensions of service encounter satisfaction are consistent across service industries, while others are context specific.
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