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The Role of Communication in Agile Systems Development

An Analysis of the State of the Art

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Abstract

Agile systems development (SD) is described as a cooperative game of invention and communication, in which teams are characterized by relying heavily on informal communication mechanisms such as face-to-face conversations. Our current state of knowledge about the actual communication process in agile SD projects is fragmented because of the lack of an integrative lens across different studies. On the basis of the Unified Model of SD Success, we provide an integrated view on the role of communication in agile SD by conducting a structured, systematic literature review. Our data collection process resulted in 333 relevant papers on agile SD and communication. We find that despite its acknowledged importance, our knowledge on communication and agile SD is limited and research is scattered, inconclusive, as well as contradictory. In consequence, we present several research gaps that deserve future research attention. Specifically, we call for research that opens up the communication process and empirically validates the implications for communication frequency and quality triggered by agile SD.

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Authors and Affiliations

  1. Chair of Information Systems Engineering Institute of Business Informatics, Goethe-University Frankfurt, Grüneburgplatz 1, 60323, Frankfurt am Main, Germany

    Markus Hummel,  Christoph Rosenkranz &  Roland Holten

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  1. Markus Hummel
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  2. Christoph Rosenkranz
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  3. Roland Holten
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Correspondence to Markus Hummel.

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Accepted after two revisions by Prof. Dr. Peter Buxmann.

This article is also available in German in print and via http://www.wirtschaftsinformatik.de: Hummel M, Rosenkranz C, Holten R (2013) Die Bedeutung von Kommunikation bei der agilen Systementwicklung. Aktueller Stand der Forschung. WIRTSCHAFTSINFORMATIK. doi: 10.1007/s11576-013-0376-0.

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Hummel, M., Rosenkranz, C. & Holten, R. The Role of Communication in Agile Systems Development. Bus Inf Syst Eng 5, 343–355 (2013). https://doi.org/10.1007/s12599-013-0282-4

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