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Introducing EPOS in Bass Taverns: a report of the case and an exploration of some of the issues

Michael Baker (Lecturer in Information Technology, School of Management Studies for the Service Sector, University of Surrey, UK)
Martin Wild (Director Electronic Entertainment, Bass Leisure, Burton‐on‐Trent, UK)
Silvia Sussmann (Senior Lecturer, School of Management Studies for the Service Sector, University of Surrey, UK)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 February 1998

1264

Abstract

IT projects frequently fail, and many of those which survive do not deliver all they promise. In this paper, the authors discuss factors affecting the success and failure of IT projects and raise a number of questions. They report on a successful IT project at Bass Taverns, and see how this case study sheds light on the questions raised.

Keywords

Citation

Baker, M., Wild, M. and Sussmann, S. (1998), "Introducing EPOS in Bass Taverns: a report of the case and an exploration of some of the issues", International Journal of Contemporary Hospitality Management, Vol. 10 No. 1, pp. 16-23. https://doi.org/10.1108/09596119810199291

Publisher

:

MCB UP Ltd

Copyright © 1998, MCB UP Limited

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