Causes and impact of reengineering
Peng S. Chan
(California State University, Fullerton, USA)
David Peel
(California State University, Fullerton, USA)
2938
Abstract
This study offers a framework for understanding the causes and impact of reengineering. The framework views the causes and impact from two aspects, namely, external and internal dimensions. Using case research, it was found that both external and internal factors were important in driving reengineering as well as in explaining the results brought about by reengineering.
Keywords
Citation
Chan, P.S. and Peel, D. (1998), "Causes and impact of reengineering", Business Process Management Journal, Vol. 4 No. 1, pp. 44-55. https://doi.org/10.1108/14637159810200157
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited