ALBERT

All Library Books, journals and Electronic Records Telegrafenberg

feed icon rss

Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
Filter
  • public managers  (1)
  • 2015-2019  (1)
  • 1955-1959
Collection
Language
Years
  • 2015-2019  (1)
  • 1955-1959
Year
  • 1
    Publication Date: 2019-11-06
    Description: Although public managers are considered to substantially influence coproduction, current research concentrates on service users and communities' perspectives, whereas the contribution of the public workers is understudied. Because direct-delivery interactions often depend on coproduction, this study explores coproduction from the perspective street-level management, that is, those who are overarchingly in charge of, and accountable for, the outputs and outcomes of the direct-delivery phase of service provision in street-level organizations. To allow for analytical and conceptual accuracy in characterizing coproduction management, analysis draws on in-depth semi-structured interviews with street-level managers in three different policy sectors: policing, education, and social services (N = 78). Managing coproduction emerged as threefold. First, clients' coproduction during direct-delivery interactions with frontline professionals, known as co-delivery, is considered the essence of the street-level organization and requires additional, ongoing, facilitating efforts. Second, securing clients' co-delivery emerged as an investment: routine efforts that are exercised with the expectation to enhance clients' long-lasting willingness to co-deliver with all the programs provided by the street-level organization, termed here 'coproduction investments.' Third, coproduction investments entail both voice and action organizational activities, which differ according to the socioeconomic level of the community served. Coproduction investments demonstrate how public managers transform coproduction principles into managerial activities, and shift attention to street-level organizations as the interstices between 'what's right' and 'what works' in coproduction.
    Keywords: ddc:650 ; street-level management ; public managers ; coproduction ; street-level organizations ; co-delivery
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: English
    Type: doc-type:article
    Location Call Number Expected Availability
    BibTip Others were also interested in ...
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...