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  • 1
    Electronic Resource
    Electronic Resource
    Logistics customer service: performance of Irish food exporters (2001)
    Bingley : Emerald
    International journal of retail and distribution management 29 (2001), S. 6-15 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Customer service in logistics, through its direct impact on a firm's market share, its total logistics costs and ultimately its profitability, is a critical determinant of competitiveness. Examines what customer service means from a logistics perspective and traces out UK retailers' changing requirements. It provides the results of a survey which investigates the importance UK grocery retailers place on particular elements of customer service and assesses Irish food exporters' relative performance, vis-à-vis their competitors on the UK market. A comparison of these results with previous research by the same authors concerned with Irish food exporters' internal measurement of customer service finds that Irish food exporters are perceived to lack flexibility by their grocery customers and that internal measures of customer service are limited. Furthermore, the measures exporters employ for monitoring purposes are not appropriately aligned with those logistics variables which UK retailers consider important. Reconfiguring the supply chain with respect to inventory location is found to be one means of improving perceived flexibility.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590550110366299
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    Paper (German National Licenses)
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  • 2
    Electronic Resource
    Electronic Resource
    The impact of coupled-consolidation: experiences from the Irish food industry (1999)
    Bingley : Emerald
    Supply chain management 4 (1999), S. 102-111 
    Details
    ISSN: 1359-8546
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The Irish food industry is of significant importance to the Irish economy. Given its dependence on UK multiple retailers, their supply chain management practices have considerable implications for the whole of the Irish economy. Retailers' attempts at improving efficiency at their regional distribution centres have resulted in the growing use of consolidation centres whereby food products from several manufacturers are consolidated into full loads for delivery into RDCs. Results of three case studies suggest that the use of a particular form of consolidation (i.e. coupled-consolidation where in-bound logistics are coupled with consolidation services) results in the imposition of costs, especially in terms of lost flexibility, to food manufacturers. The distribution of these costs is asymmetric, with smaller firms bearing the greater costs.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/13598549910264789
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    Paper (German National Licenses)
    Fulltext
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