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  • 1
    Electronic Resource
    Electronic Resource
    Optimal allocation of arrivals to a collection of parallel workstations (1997)
    Bingley : Emerald
    International journal of operations & production management 17 (1997), S. 305-325 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents a model that minimizes an aggregate measure of waiting times and queue lengths for a collection of workstations. Shows that the naïve allocation of arrivals among workstations in proportion to their processing times does not result in an optimized system. Uses the Lagrange multiplier in determining the proportional distribution rate that minimizes waiting times and queue lengths in a collection of workstations. Finally, shows the effectiveness of this model through analytical methods and computer simulation applied to a series of sample cases and an application problem.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443579710159923
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    Paper (German National Licenses)
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  • 2
    Electronic Resource
    Electronic Resource
    Total quality index: a benchmarking tool for total quality management (2003)
    Bingley : Emerald
    Benchmarking 10 (2003), S. 507-527 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: The total quality index (TQI) proposed in this study is an information technology-supported benchmarking tool that helps managers assess a total quality management program by enabling the cost-effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process and the Delphi technique to measure ideal and actual quality management along eight critical factors synthesized by Saraph et al. and supported by subsequent research. A study utilizing TQI was conducted to evaluate the progress of quality management in clinical and non-clinical settings. Eight clinical and six non-clinical departments were selected from four different hospitals to participate in this study. The results show that, contrary to the common beliefs, there is little difference in the actual and ideal scores on the eight critical factors between the clinical and non-clinical settings.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770310505157
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  • 3
    Electronic Resource
    Electronic Resource
    Quest 123: a benchmarking system for technology assessment at NASA (2004)
    Bingley : Emerald
    Benchmarking 11 (2004), S. 370-384 
    Details
    ISSN: 1463-5771
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Technology
    Notes: Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in three labs: Quest 1, 2, and 3. The Mission Control Center Systems (MCCS) architecture team, a multidisciplinary group of MCC experts and scientists is chartered to redefine the next generation of MCCS by developing a systematic process to assess and certify new technologies. Quest 123 is a benchmarking tool that was successfully implemented at the Johnson Space Center to assess and certify new technology initiatives for each lab before final deployment to the MCC. Quest 123 integrates the analytic hierarchy process with an additive multi-criteria decision-making model into a dynamic benchmarking framework.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14635770410546773
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