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Quality management in action: a Swiss case study (1995)

Hofmann, Hubert F. ; Geiger, Johannes

Bradford : Emerald

Information, technology & people 8 (1995), S. 35-53

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ISSN: 0959-3845

Source: Emerald Fulltext Archive Database 1994-2005

Topics: Computer Science , Sociology

Notes: Begins by defining the quality of a software system in terms of itsfitness for use, and goes on to outline the idea of dynamic qualitymanagement (DQM), which is based on a quality triangle. Describes astrategy of achieving software quality by using the software-technicaldimension and the organizational dimension. To take both dimensions intoaccount, DQM suggests three dimensional links - qualityprinciples, action programmes and measurement schemata. Demonstratesthese ideas using a case study of a Swiss bank, and presents selectedfindings of the study.

Type of Medium: Electronic Resource

URL: http://dx.doi.org/10.1108/09593849510086715

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