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  • 1
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @TQM magazine 10 (1998), S. 458-463 
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Regarding preventive quality management, Germany was lagging behind for many years. Managers relied on the famous mark "Made in Germany" for too long. They did not realize that international competition had tightened. However, times have changed. Starting with the boom in ISO certifications, Germany is getting back on track again. Today, total quality management and business excellence concepts are gaining ground. Positive trends regarding both applications for Germany's Ludwig-Erhard-Preis and the use of self-assessment show that the quality movement has got a new impetus.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    ISSN: 1359-8538
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Self-assessment based on TQM criteria frameworks has become a widespread management tool. Apart from the Malcolm Baldrige National Quality Award in the USA, the European Model for Business Excellence has become the most important framework of this kind for Europe. This article first reflects on how self-assessment basically fits into a total quality management context. It will be shown, that an integration with corporate planning is inevitable to guarantee the success of self-assessment in the long run. Most emphasis is placed on different approaches to self-assessment in a combination of case study evidence and literature review. The approaches include the assessment model of the European Foundation for Quality Management, a workshop approach, a pro forma approach and the so-called peer involvement approach to self-assessment. The presentation of these approaches is enhanced by the personal experiences of the authors from some 40 self-assessments they have coached.
    Type of Medium: Electronic Resource
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  • 3
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Notes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award and its development from 1988 to the present day. Examines in detail the criteria and purpose of the award.
    Type of Medium: Electronic Resource
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