ISSN:
1435-5663
Keywords:
Key words. Client/server technology; Generic frame-work; Internet support; Software industry; Three-tier infrastructure; Value chain
Source:
Springer Online Journal Archives 1860-2000
Topics:
Computer Science
,
Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
,
Technology
Notes:
Abstract. This paper discusses the current trends within the software industry that have affected the evolution of software support and its move to the Internet. Accordingly, it proposes a scheme for an Internet support framework within the software industry, and analyses the specific elements required for building and implementing such a system. The framework leverages and extends on strategic analysis discussed by Rayport and Viokla [1]. The evolution of ‘live’ support to Internet services emulates the evolution from the Physical Value Chain (PVC) to the Virtual Value Chain (VVC) discussed by them. In particular, the benefits of this proposed scheme to both the customer and the organisation are outlined.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1007/s003660050036
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