ISSN:
1662-7482
Source:
Scientific.Net: Materials Science & Technology / Trans Tech Publications Archiv 1984-2008
Topics:
Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
Notes:
Currently, manufactures pay more attention to customers’ needs and service thanproducts only. In order to quick response to the customer requirements, the CollaborativeCommerce (CC) System was developed to support the collaboration work flow and organization ofall of the partners of the enterprises which include the after sale service. With the fast developing ofthe advanced information technology, maintenance technology was embedded with web technicaland intelligent technology, that is E-maintenance. Since traditional CC system could not able tosupport after-sale maintenance service for lack of advanced maintenance service platform. In thepaper, a new Collaborative Commerce System embedded with E-maintenance (Em-CC) wasproposed. The framework of Em-CC System with multi-agents consideration was introduced, andthe enabling technologies and operation mode of E-maintenance subsystem were explained indetail. Finally, an practice example was presented to demonstrate the validity of the system
Type of Medium:
Electronic Resource
URL:
http://www.tib-hannover.de/fulltexts/2011/0528/01/38/transtech_doi~10.4028%252Fwww.scientific.net%252FAMM.10-12.84.pdf
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