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  • 1
    Electronic Resource
    Electronic Resource
    Oxford, UK : Blackwell Publishing Ltd
    Journal of sensory studies 13 (1998), S. 0 
    ISSN: 1745-459X
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Chemistry and Pharmacology , Process Engineering, Biotechnology, Nutrition Technology
    Notes: This paper reports the effect of consumer involvement on overall acceptance of frozen peas used in green salad and the effect of consumer involvement on the consumer's ability to perceive variations in a set of physical/chemical characteristics such as AIS (Alcohol Insoluble Solids) and color. The results reveal that consumers with high involvement evaluate 16 experimentally varied pea samples more in accordance with quality indicators used in the industry than consumers with low involvement. In our study 61% of the consumers were highly involved. For low involved consumers there was no relation between average acceptance and the quality indicators used by producer/retailer and retailer/consumer. High involved consumers could identify more of the physical/chemical variation in the pea samples than the low involved consumers. The results stress the importance of a preliminary segmentation of consumers. The low involved consumers do not seem to have any specific preferences for any of the samples included in the study although samples are varied considerably with respect to size, color and amount of sucrose. It may be considered as indifference. An obvious conclusion to draw from the results of this study is to concentrate on the highly involved consumers in further product development.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of quality & reliability management 21 (2004), S. 747-762 
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In 2000, a survey was conducted at a Danish hospital with the overall purpose to evaluate the hospital on all the criteria of the excellence model. Leaders and employees were asked to answer 56 questions formulated to cover all nine criteria and based on EFQM's self-asssessment material. A comparison will be made between these leader scores and the employee scores with the purpose to measure to what degree leaders and employees agree about the state of the hospital. A new congruence measure will be developed and, together with average performance scores, the congruence score will provide input to identify and prioritise improvement initiatives.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Measuring business excellence 5 (2001), S. 19-24 
    ISSN: 1368-3047
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: A measurement system for business excellence is introduced. In what follows the development of this index is described and the first results obtained in Denmark in 1998, 1999 and 2000 are shown. Data and results from a similar study done in Sweden in year 2000 are also described. The presentation includes a discussion of the stability of the model across years for a given country and a discussion of the stability of the model across the two nations represented by Denmark and Sweden. Information about actual financial results for the companies is included and the paper discusses the possibility of using results from the Business Excellence Model as a proxy for actual financial results in Sweden and Denmark.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Measuring business excellence 6 (2002), S. 22-28 
    ISSN: 1368-3047
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper examines the criterion weights of the EFQM excellence model. More and more research indicates that the official criterion weights from EFQM do not correspond with the way companies are working. This, of course, raises the question whether or not it makes any sense to compare companies according to an arbitrary weight structure, which has never been empirically tested? In this paper the criterion weights are estimated through the use of a factor scores regression based on confirmatory factor analysis of a number of bootstrapped samples. This estimation procedure is applied on data collected among Danish companies which responded to a self-assessment questionnaire covering the EFQM excellence model in each of the years 1998-2001. The overall conclusions are that the allocation of weights is fairly stable for most of the criteria except for one. The weight allocated to "People results" is significantly lower in 2001 than in 1999 and 1998.
    Type of Medium: Electronic Resource
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  • 5
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of quality & reliability management 18 (2001), S. 783-795 
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper examines the weight structure of the EFQM excellence model. This is done through a survey among 756 chief executive officers from Danish companies who responded to a self-assessment questionnaire. The data from this survey have been analysed through factor score regression based on confirmatory factor analysis on 5,000 bootstrapped samples. The analysis shows that the perceived criterion weights vary from the current allocation in the EFQM excellence model. This deviation is so substantial that the allocation of weights between the enabler and the result block vary considerably from the actual allocation in the EFQM excellence model. Furthermore, it seems as if Danish companies perceive the enabler criteria as equally important but this is not the case for the result criteria.
    Type of Medium: Electronic Resource
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  • 6
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @TQM magazine 11 (1999), S. 80-83 
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In Denmark two different quality awards exist: the Danish Quality Award and the Quality Award for the Public Sector. In this paper we present the average results obtained by public and private applicants to the two existing Danish quality awards. Results are compared between sectors and are also compared across time to show changes in the level of implementation of total quality management in Danish companies. Private companies have improved in nearly all areas from 1993 to 1996. Public institutions have been competing for the first time in 1997 and show a relative strength in enabling areas compared to result areas. Public results in 1997 are very similar to the private results from 1993. Furthermore we describe the quality situation in Denmark and the plans for further development with particular emphasis on the role that the Danish Quality Award Organisation is expected to play in the future.
    Type of Medium: Electronic Resource
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  • 7
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @TQM magazine 16 (2004), S. 50-56 
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper analyses the differences between private and public sector organisations in Denmark in relation to the penetration of holistic management models, how companies achieve excellent results and the empirical weight structure of the European Foundation for Quality Management (EFQM) excellence model. The results show that the penetration of holistic management models is greater among public organisations. Furthermore private and public organisations do not achieve excellent results in the same way. Private companies put higher emphasis on the systems dimension whereas public organisations put higher emphasis on the people dimension. In relation to the empirical weight structure of the EFQM excellence model two significant differences were found. Private companies put higher emphasis on the criteria "leadership" and "policy and strategy" than public organisations.
    Type of Medium: Electronic Resource
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