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  • 1
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    Marketing intelligence & planning 23 (2005), S. 382-394 
    ISSN: 0263-4503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Examines the adoption of radio frequency identification (RFID) technology in the commercial aviation industry, focusing on its role in baggage handling and security. Design/methodology/approach - Draws upon academic and trade literature to provide a current overview of developments in the implementation of RFID technology in commercial aviation, particularly focusing on Delta Airlines, an industry leader in the USA in the testing and development of RFID systems for improved operations in baggage handling. Findings - Though RFID technology is experiencing widespread adoption across many industries, commercial aviation seems poised to be a leader in its full-scale adoption in practice. RFID technology demonstrates distinct advantages over the currently used barcode system for baggage handling. Practical implications - This paper shows how RFID technology can improve customer service though better operational efficiency in baggage handling, which has been demonstrated to be an integral component of an airline's customer service equation. Academicians and marketing professionals should both be aware of developments with RFID technology. It is of particular importance in the airline sector, as improved accuracy of baggage handling can enable air carriers to close an important service-delivery gap in an increasingly turbulent operating environment. Originality/value - Little is published in the academic literature about this timely topic. Most of the published information available is from corporate or commercial sources, and is presented in such formats as white papers. This paper is a companion piece to the review of RFID in UK retailing by Jones et al. in this issue.
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of services marketing 14 (2000), S. 147-159 
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The distinction between transaction-specific satisfaction and overall satisfaction has received little empirical attention in the satisfaction and services literature. Furthermore, a review of the extant literature provides mixed conceptual evidence concerning the relationships among transaction-specific satisfaction, overall satisfaction, and repurchase intentions. This study empirically investigates transaction-specific satisfaction, overall satisfaction and repurchase intentions, and finds that the two types of satisfaction can be distinguished from one another. Furthermore, the findings from this study suggest that overall satisfaction has a direct influence on repurchase intentions as well as a moderating influence on the transaction-specific satisfaction/repurchase intentions relationship. When overall satisfaction is high, transaction-specific satisfaction has little impact on repurchase intentions, but when overall satisfaction is low, transaction-specific satisfaction has a positive influence on repurchase intentions.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of services marketing 17 (2003), S. 701-712 
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Location has long been touted as an important competitive factor in retailing and services. However, since convenient, high-traffic locations are costly, an examination of conditions under which locational convenience is more important and those in which it is less important is critical. Supplements the logic of prior research to examine the importance of location as a function of both customer satisfaction with the core service and service type. Finds that a convenient location is critical in more standardized, less personalized services when satisfaction falters, but is not important for less standardized, more personalized services regardless of satisfaction levels. Thus, a convenient location can act as a barrier to defection in more standardized, less personal services such as banks, making it an important strategic factor in minimizing defection when satisfaction with the core service drops. However, contrary to conventional wisdom, locational convenience appears less important to repurchase intentions for less standardized, more personal services such as hairstylists, thus negating its potential as a switching barrier for such services.
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  • 4
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of services marketing 18 (2004), S. 133-146 
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Previous research has found that interactional justice and distributive justice are critical factors influencing customer satisfaction after a service recovery. In addition, previous service recovery research has found that satisfaction is an important determinant of key outcome variables such as trust, commitment, and negative word-of-mouth. The current study extends previous research by investigating the role of service failure severity within the existing framework of service recovery research. The results indicate that service failure severity has a significant influence on satisfaction, trust, commitment, and negative word-of-mouth. The results also provide partial support for a moderating influence of service failure severity. Implications and areas for future research are discussed.
    Type of Medium: Electronic Resource
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  • 5
    Electronic Resource
    Electronic Resource
    Oxford, UK : Blackwell Publishing Ltd
    Ground water 35 (1997), S. 0 
    ISSN: 1745-6584
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Energy, Environment Protection, Nuclear Power Engineering , Geosciences
    Notes: A finite-element package has been developed for the U.S. Geological Survey Modular Ground-Water Flow Model, MODFLOW (McDonald and Harbaugh, 1988). The package, entitled the Node Centered Flow (NCF) Package, offers alternatives for constructing and solving ground-water flow problems. As with MODFLOW's Block Centered Flow (BCF) package, NCF uses a finite-difference solution for vertical flow, but unlike BCF it uses a 2d Galerkin finite-element solution for flow within a layer. The algorithm used in NCF is described in Neuman et al. (1982). This technique permits simulation within a layer of off-diagonal elements in the (2 × 2) transmissivity or hydraulic conductivity tensor. The most advantageous feature of the NCF Package is the capability for designing a nonrectangular grid. User specification of the horizontal (x, y) coordinates of individual nodes allows model features such as meandering stream channels, faults, and wells to be more precisely represented. NCF uses the same input style as BCF and will be immediately familiar to MODFLOW users; BCF input files are also easily converted to NCF input files. NCF parameters are input by layer, row, and column, allowing NCF and BCF to work with all of the same MODFLOW packages with the exception of matrix solving packages.
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  • 6
    ISSN: 1365-2958
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Biology , Medicine
    Notes: Salmonella spp. interact with ileal mucosa and disrupt normal intestinal function, which results in an acute inflammatory cell influx, fluid secretion and enteritis. We have recently characterized SopB, a novel secreted effector protein of Salmonella dublin, and presented evidence that SopB is translocated into eukaryotic cells via a sip-dependent pathway to promote fluid secretion and inflammatory responses. Here, we show that sopB is located on a large DNA fragment unique to the Salmonella chromosome. This locus is conserved in Salmonella and maps at approximately 20 centisome of the S. typhimurium chromosome. Sequence analysis revealed that this Salmonella-specific DNA fragment is flanked by DNA sequences with significant sequence similarity to the Escherichia coli K-12 genes, tRNA1Ser (serT ) on one side and copS/copR on the other. Thus, this Salmonella-specific DNA fragment has features characteristic of ‘pathogenicity islands’ and, therefore, it was denoted SPI-5 (Salmonella pathogenicity island-5). SPI-5 was sequenced and was found to contain five novel genes, pipA, pipB, pipC, pipD (pathogenicity island-encoded proteins) and orfX, in addition to sopB. The effect of mutations in pipA, pipB and pipD on the induction of fluid secretion and an acute inflammatory cell influx was assessed in bovine ligated ileal loops. The effect of mutations in SPI-5-encoded genes on systemic salmonellosis was assessed in mice. The results of these experiments suggest that SPI-5-encoded genes contribute to enteric but not to systemic salmonellosis.
    Type of Medium: Electronic Resource
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  • 7
    ISSN: 1365-2958
    Source: Blackwell Publishing Journal Backfiles 1879-2005
    Topics: Biology , Medicine
    Notes: Mechanosensitive channels play an essential role in the regulation of turgor pressure in bacteria. In Escherichia coli, there are multiple mechanosensitive channels that have been characterized genetically: MscL, YggB and KefA. In this report, we describe the cloning of the kefA gene, the organization of the KefA protein and the phenotype of a missense mutation, kefA, which affects the KefA mechanosensitive channel. The altered function of the channel is manifest through increased sensitivity to K+ during growth at low osmolarity and complete inhibition of growth in media containing high K+ concentrations (0.6 M) in the presence of betaine or proline. Growth in high Na+ medium (0.6 M NaCl plus 20 mM K+) is normal. Analysis of the cytoplasmic pools shows that the mutant cannot regulate the K+ content of the cytoplasm when grown in high K+ medium. However, regulation of pools of amino acids is essentially normal and the mutant can accumulate high pools of proline during growth inhibition. The mutant shows increased sensitivity to acid hypo-osmotic shock (transition from neutral to acid pH combined with a reduction in osmolarity). The data are consistent with abnormal regulation of KefA in the presence of high K+ concentrations and either betaine or proline.
    Type of Medium: Electronic Resource
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  • 8
    ISSN: 1477-7274
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Medicine , Economics
    Notes: Purpose - The first phase of this study developed a multi-professionally agreed list of adverse events for clinical incident reporting in Trauma and Orthopaedics. This follow-up study aims to evaluate the effectiveness of the adverse event list. Design/methodology/approach - Two follow-up questionnaires were sent to healthcare professionals working in Trauma and Orthopaedics in two of the participating National Health Service (NHS) Trusts (n=247 for the first questionnaire and n=240 for the second questionnaire). Trends in routine incident reporting data were also monitored over a two-year period to determine the impact of the adverse event list on levels of adverse event reporting. Findings - The questionnaires indicated that awareness about the adverse event list was good and improved between questionnaires. However usage of the adverse event list appeared to be poor. Multiple regression analysis with the dependent variable count of orthopaedic incidents suggested that the adverse event list had little, if any impact on levels of reporting in Trauma and Orthopaedics. Originality/value - The results of this study suggest that a practical tool, such as the adverse event list has little impact on incident reporting levels.
    Type of Medium: Electronic Resource
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  • 9
    Electronic Resource
    Electronic Resource
    Springer
    Crop science 38 (1998), S. 1190-1195 
    ISSN: 1435-0653
    Source: Springer Online Journal Archives 1860-2000
    Topics: Agriculture, Forestry, Horticulture, Fishery, Domestic Science, Nutrition
    Notes: Gossypium hirsutum L.) producing region of the USA. A field study was conducted at Clayton, NC, on a Dothan sandy loam (fine-loamy, siliceous, thermic Plinthic Kandiudult) to investigate responses of cotton reproductive development to reduced plant population. All flowers on plant grown at 2 and 12 plants m-2 were tagged so that associations among boll and link quantity and quality, flowering date, and fruiting position could be determined. On plants grown at 2 plants m-2, 33 and 65% of their fiber came from flowers initiated before 88 days after planting (DAP) in 1992 and 1993, respectively. Plants grown at 12 plants m-2 produced 63 and 88% of their fiber from flowers initiated before 88 DAP in 1992 and 1993, respectively. Plant population did not affect total lint yield, however. Because of favorable late-season weather, plants grown at 2 plants m-2 produced more bolls on vegetative branches and at more distal sympodial positions than did plants grown at 12 plants m-2. Boll weight and micronaire were generally higher for earlier bolls at all positions for the lower popular density. Late bolls exhibited poorer boll and fiber properties, indicating negative effects of reduced heat unit accumulation by later bolls. Our findings indicate that replanting, which might delay stand establishment by 3 to 4 wk, would be of little help toward improving fiber yield because it would rely more heavily on later produced bolls.
    Type of Medium: Electronic Resource
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  • 10
    Electronic Resource
    Electronic Resource
    Springer
    International journal of game theory 28 (1999), S. 533-546 
    ISSN: 1432-1270
    Keywords: Key words: Prisoners' Dilemmas ; trigger strategies ; indefinitely repeated games ; subgame perfection ; Spectral Mapping Theorem
    Source: Springer Online Journal Archives 1860-2000
    Topics: Mathematics , Economics
    Notes: Abstract. Limiting inspection to publicly correlated strategies linearizes the problem of finding subgame perfect equilibria for indefinitely repeated Prisoners' Dilemmas. Equilibrium strategies satisfy a matrix inequality; the matrix depends on the duration of the punishment mechanism. The existence of subgame perfect equilibria is determined by comparing a parameter of the stage game to the spectral radius of the matrix. The spectral radii are found for the matrices associated with every possible duration of punishment.  Quasifinite continuation probabilities are defined to be the set of continuation probabilities where the sole subgame perfect equilibrium is noncooperative for any Prisoners' Dilemma stage game. The defining property of quasifinite continuation probabilities is determined by a common factor of the different spectral radii. Additional properties of quasifinite continuation probabilities are examined.
    Type of Medium: Electronic Resource
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