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  • 1
    Publication Date: 2019-03-14
    Description: The literature review previous to the realization of this research has allowed us to observe that in the field of management of quality is necessary empirical research to analyze the structure of relations among the critical factors of quality and results. In this context, we conducted an empirical study in 186 tourist accommodation businesses certified under the 'Q for Tourism Quality' in Spain, which analyzes the structure of relations among the critical factors of quality and quality results. A model based on the theory together with the hypotheses to be tested, and validated using the technique of structural equation models. The results show that companies that want to improve the quality results should be noted that the critical factors that most influence are the policy/quality planning along with leadership. The latter factor is directly and positively related to partnerships and resources, the policy/quality planning, employee management and learning.
    Keywords: M1 ; ddc:330 ; Quality management ; "Q for Tourist Quality" ; Customer results ; Structural equation models
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
    Type: doc-type:article
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  • 2
    Publication Date: 2018-12-19
    Description: This paper presents the results of the empirical study conducted in 186 tourist accommodation businesses nationally certified under the Q for Tourist Quality”, presented in order to analyze the motivations that lead companies in the tourism sector implementing and certifying Quality Management Systems. Once a comprehensive theoretical review, the methodology consists of a descriptive analysis and factor analysis in order to determine the structure of these motivations in this sector. Finally, cluster firms and these groups are analyzed to establish their profile by cluster analysis. The results show that the most important motivations that drive hosting companies to implement a system of quality management are internal motivations, this study showing differences with the findings in other academic studies in industrial companies. The structure of motivation in this sector is made up of three groups: external market reasons, external demands reasons and internal reasons.
    Keywords: M1 ; ddc:330 ; quality management ; Q for quality ; motivation ; factorial and cluster analysis
    Repository Name: EconStor: OA server of the German National Library of Economics - Leibniz Information Centre for Economics
    Language: Spanish
    Type: doc-type:article
    Location Call Number Expected Availability
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