Electronic Resource
Bradford
:
Emerald
World class design to manufacture
2 (1995), S. 5-10
ISSN:
1352-3074
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
Notes:
Outlines a product definition process which has proved to besuccessful with the Queensferry Telecom Operation within HewlettPackard. The process involves two levels of customer relationship– one classed as "development partners" - andthe rest as "other" customers. The development partnersdirectly influence a new product definition with supporting informationdrawn from the other customers and the market competition. The othercustomers' needs are addressed after product launch as part of afollow-on programme of incremental development.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09642369310095166
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