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  • 1
    Electronic Resource
    Electronic Resource
    TQM and business innovation (1999)
    Bingley : Emerald
    European journal of innovation management 2 (1999), S. 12-19 
    Details
    ISSN: 1460-1060
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to elimintate costs, improve productivity and gain a competitive edge in the marketplace. However, are TQM and business innovation compatible? The advantages and disadvantages to TQM as a means of developing and facilitating business innovations are discussed in this paper. It is argued that TQM does not hinder business innovation and some of its dimensions can assist an organsation to be more innovative. The compatibility of reengineering, which is a form of business innovation, with TQM is also considered in the paper, along with the effects of TQM on the successful implementation of information technologies.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14601069910248847
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  • 2
    Electronic Resource
    Electronic Resource
    Total quality management and information technologies: an exploration of the issues (1999)
    Bingley : Emerald
    International journal of quality & reliability management 16 (1999), S. 392-406 
    Details
    ISSN: 0265-671X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number of dimensions of TQM including customer and supplier relationships, workforce management, process flow management and quality data and reporting. Issues concerning the impact that IT is having on these TQM dimensions are highlighted and future potential issues are raised.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/02656719910249333
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  • 3
    Electronic Resource
    Electronic Resource
    The cumulative effect of prevention (1998)
    Bingley : Emerald
    International journal of operations & production management 18 (1998), S. 727-739 
    Details
    ISSN: 0144-3577
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Quality costs have been discussed widely in the literature. This discussion has not always agreed and it is possible to identify two basic schools of thought; one asserts the existence of a minimal level of quality cost for a given level of prevention and appraisal activities, and the other asserts that through prevention quality improvement is constant. This paper summarises these positions and outlines a behaviour model of quality costs that unifies and clarifies them. The behaviour model is based on the consideration of the cumulative effects of prevention. Ceteris paribus, continuous prevention activities should permit quality improvements whilst at the same time reducing the costs necessary to obtain them. The behaviour model introduces the effect of external quality requirements in an attempt to explain how, over time, quality improvement efforts do not necessarily result in decreased quality costs as customers' quality requirements rise over the same period.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/01443579810217413
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