ISSN:
0959-3845
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Computer Science
,
Sociology
Notes:
The difficulties in designing and implementing successful technologicalsystems which support business objectives, good work practices and highquality outcomes are well known. Discusses the "modernisation" of theAustralian Taxation Office - an ambitious ten-year programme oforganizational and tech-nological change - which has its origins in theneed for re-equipment and the recognition that the new systems mustsupport the way in which the Taxation Office would work in the future.Review of the programme mid-term shows considerable success, but alsoareas where it has been difficult to achieve some of the aims. In spiteof the participatory framework, participants tend to feel thattechnology has driven the process, rather than business or workplacerequirements. In particular, some initiatives have impacted negativelyon workers, and it has been difficult to integrate the implementation ofnew systems with the design of better work practices. Recognition ofthese problems has encouraged the development of new approaches to workand systems design, and considerable further organizational andstructural change.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/09593849410076681
Permalink
