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  • 1
    Electronic Resource
    Electronic Resource
    The performance of information systems through organizational culture (2001)
    Bradford : Emerald
    Information, technology & people 14 (2001), S. 247-260 
    Details
    ISSN: 0959-3845
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science , Sociology
    Notes: Analyzes the improvements in organizational behaviour needed to maximize the efficiency of information systems (IS). For this purpose, studies the mutual relationships among information technologies (IT), IS and organizational culture. Then, focuses on how the organizational culture influences this specific process distinguishing between informatic culture and informational culture, the latter being the one allowing an adequate implementation and development of the IS. Finally, underlines the cultural consistency which the implementation of an IS requires. In order to do this, measures the degree of technical and financial feasibility of the IS regarding the quantitative and measurable effort an organization must make to implement it, together with the consistency of this system with the pre-existing culture. When considering the need for a cultural change, argues that the best choice is a "bubble-like" cultural implementation.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09593840110402149
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  • 2
    Electronic Resource
    Electronic Resource
    Analysis of a cultural change in a Spanish telecommunications firm (2000)
    Bradford : Emerald
    Business process management journal 6 (2000), S. 342-358 
    Details
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector) to evolve from a bureaucratic culture to another oriented towards total quality and the customer. The need for this change came as a result of the liberalization in the telecommunications sector in the early 1990s. Through an analysis of the internal documents generated in the process, and also by means of several interviews with executives and consultants who took part in the design and introduction of the change mentioned above, we study the validity and effectiveness of the steps taken. The methodology used by the firm was based on the "bubble-like" (from one division to the whole organization) and "cascade-like" (from the top management to the lowest levels) implementation systems, based on the support of strong training, communications and participation programmes.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14637150010345514
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  • 3
    Electronic Resource
    Electronic Resource
    Public administration: From bureaucratic culture to citizen-oriented culture (1999)
    Bingley : Emerald
    International journal of public sector management 12 (1999), S. 455-464 
    Details
    ISSN: 0951-3558
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Political Science , Economics
    Notes: This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen-oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09513559910300226
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  • 4
    Electronic Resource
    Electronic Resource
    The use of information technology in training human resources: An e-learning case study (2004)
    Bingley : Emerald
    Journal of European industrial training 28 (2004), S. 370-382 
    Details
    ISSN: 0309-0590
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper addresses the influence of information technology in human resources management (HRM) and specifically on training policy through the experience of a Spanish telecommunications firm, Telefonica. The characteristics of the training model designed by this firm to face new environments is considered and the technologies used, the key actions, the disadvantages and success factors are detected in trying to grow an E-learning company. Success factors in training policy are identified. These include flexibility in time management for training; active participation by trainers; the establishment of control mechanisms that ensures training occurs; the creation of quality content; the promotion of interactive elements among trainers, students and with each other; the use of standardised and developed technologies and gradual implementation. Objectives of the company for the future are to maintain progress in the use of E-learning as a way of adapting the training process to the new E-business culture.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/03090590410533062
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