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  • 1
    Electronic Resource
    Electronic Resource
    A model for monitoring Web site effectiveness (1997)
    Bingley : Emerald
    Internet research 7 (1997), S. 109-115 
    Details
    ISSN: 1066-2243
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Computer Science
    Notes: Presents a model which organizations can use to monitor Web site effectiveness. Argues that anecdotal evidence can be colorful but is not useful in structuring and managing an effective site. Suggests that traditional disciplines of composition and communication - explicit purpose, coherent structure, relevant conclusion - should be applied to Web site design. Concludes that customer feedback must be managed in a disciplined way, by ensuring that feedback is representative of the customer population as a whole, not just of those with a propensity to comment; and that the purpose and aims of a Web site must be thought through with the utmost care and attention to give a higher likelihood of creating an effective site.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/10662249710165244
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    Paper (German National Licenses)
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  • 2
    Electronic Resource
    Electronic Resource
    Quality inside-out and outside-in (1995)
    Bradford : Emerald
    The @TQM magazine 7 (1995), S. 23-28 
    Details
    ISSN: 0954-478X
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Describes an unusual quality improvement programme which startedearly in 1994 with a publishing company, MCB University Press. It pointsout the approach used, and progress made to date, 12 months on. Theapproach is described as insideout and outside-in, meaning the focusedcreation of internal capability for effective quality improvement,driven by outside-in customer-defined quality indicators.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09544789510085717
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  • 3
    Electronic Resource
    Electronic Resource
    Rediscovering Standards: Static and Dynamic Quality (1994)
    Bingley : Emerald
    International journal of contemporary hospitality management 6 (1994), S. 81-84 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Obtaining BS 5750 is comparatively easy. It is much harder to identifythe factors which contribute to quality. Defines quality in terms of"static quality" which constitutes basic standards, and dynamic qualitywhich is what delights the customer. Suggests action learning as the wayto achieve total quality.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596119410052189
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  • 4
    Electronic Resource
    Electronic Resource
    Getting logistics into the boardroom (1998)
    Bingley : Emerald
    International journal of physical distribution and logistics management 28 (1998), S. 661-665 
    Details
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Ponders the factors which make senior management support of logistical initiatives so important and explores means of ensuring that such initiatives are included in the boardroom agenda. Presents an understanding of logistical activity which emphasizes its all-embracing organizational influence, and its function as the deliverer of the marketers' "promises". Offers a further reason for boardroom attentiveness to logistical strategy - the issue of profitability. Recommends a number of practical strategies for individuals to rehearse in day-to-day dealings with senior management in their endeavours to retain board-level support for logistical processes.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09600039810248082
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  • 5
    Electronic Resource
    Electronic Resource
    Getting logistics into the boardroom (1996)
    Bradford : Emerald
    Logistics information management 9 (1996), S. 11-14 
    Details
    ISSN: 0957-6053
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Ponders the factors which make senior management support of logistical initiatives so important and explores means of ensuring that such initiatives are included in the boardroom agenda. Presents an understanding of logistical activity which emphasizes its all-embracing organizational influence, and its function as the deliverer of the marketers' "promises". Offers a further reason for boardroom attentiveness to logistical strategy - the issue of profitability. recommends a number of practical strategies for individuals to rehearse in day-to-day dealings with senior management in their endeavours to retain board-level support for logistical processes.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09576059610148441
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