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  • 1
    Electronic Resource
    Electronic Resource
    User modeling in dialog systems: Potentials and hazards (1990)
    Springer
    AI & society 4 (1990), S. 214-231 
    Details
    ISSN: 1435-5655
    Keywords: Cooperative systems ; User modeling ; Potentials of user modeling ; Hazards of user modeling
    Source: Springer Online Journal Archives 1860-2000
    Topics: Computer Science
    Notes: Abstract In order to be capable of exhibiting a wide range of cooperative behavior, a computer-based dialog system must have available assumptions about the current user's goals, plans, background knowledge and (false) beliefs, i.e., maintain a so-called “user model”. Apart from cooperativity aspects, such a model is also necessary for intelligent coherent dialog behavior in general. This article surveys recent research on the problem of how such a model can be constructed, represented and used by a system during its interaction with the user. Possible applications, as well as potential problems concerning the advisability of application, are then discussed. Finally, a number of guidelines are presented which should be observed in future research to reduce the risk of a potential misuse of user modeling technology.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1007/BF01889941
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  • 2
    Electronic Resource
    Electronic Resource
    A Review and Analysis of Commercial User Modeling Servers for Personalization on the World Wide Web (2000)
    Springer
    User modeling and user adapted interaction 10 (2000), S. 209-249 
    Details
    ISSN: 1573-1391
    Keywords: personalization ; one-to-one marketing ; customer relationship management ; electronic commerce ; deployment requirements ; commercial user modeling ; company profiles ; product reviews ; user modeling servers
    Source: Springer Online Journal Archives 1860-2000
    Topics: Computer Science
    Notes: Abstract The aim of this article is to present and discuss selected commercial user modeling systems against the background of deployment requirements in real-world environments. Following the recent trend towards personalization on the World Wide Web, these systems are mainly aimed at supporting e-commerce including customer relationship management. In order to guide and structure our review, we define a requirements catalogue that comprises the main dimensions of functionality, data acquisition, representation, extensibility and flexibility, integration of external user-related information, compliance with standards, concern for privacy, and system architecture. Apart from the novelty of such a comparison both inside and outside the classical user modeling literature, a presentation of the core features of these commercial systems may provide a source of information and inspiration for the design, implementation, and deployment of future user modeling systems in research and commercial environments.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1023/A:1026597308943
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    Paper (German National Licenses)
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